Jobs in Bernardsville

1. Role Summary

The Associate Director, Commercial Analytics, will serve as a key client-facing leader within KMK's Commercial Analytics Center of Expertise. This role combines strategic account management with hands-on delivery of advanced analytics solutions, focusing on patient claims analytics, brand analytics, marketing analytics, and predictive analytics. You will manage a portfolio of high-value client relationships, lead and mentor global teams to deliver tailored insights, and drive business growth through innovative data-driven solutions. As a culture carrier, you will mentor junior staff, promote best practices, and embody KMK's commitment to excellence, collaboration, and client success.

1. Key Responsibilities

• Account Management & Client Engagement: Build and maintain strong, long-term relationships with clients’ senior stakeholders. Act as the primary point of contact for commercial analytics needs, managing expectations, conducting regular business reviews, and identifying opportunities for expansion. Translate client business challenges into actionable analytics projects.
• Commercial Analytics Delivery: Lead the design, execution, and interpretation of analytics projects, with a focus on patient claims analytics, brand analytics, marketing analytics, and predictive analytics. Serve as a subject matter expert, guiding internal teams to ensure all deliverables are high-quality, timely, and exceed expectations.
• Project Leadership & Team Management: Oversee end-to-end project delivery, including scoping proposals, resource allocation, timeline management, and budget oversight. Mentor and develop a team of analysts and managers, fostering skill growth.
• Business Development & Innovation: Contribute to proposal development, ensuring methodological rigor and alignment with client needs. Identify growth opportunities for the firm, including new service offerings and improvements of existing processes. Stay abreast of industry trends in healthcare data, service offerings and AI/ML applications to innovate offerings and enhance KMK's competitive edge.
• Stakeholder Communication & Impact: Present analytical findings through compelling visualizations, reports, and executive summaries. Influence cross-functional teams and clients to drive data-informed decisions that elevate commercial performance and patient care outcomes.

Qualifications & Experience

• Education: Bachelor's degree in Business, Analytics, Statistics, Life Sciences, or a related field; Master's or MBA preferred.
• Experience: 7-10+ years in commercial analytics, consulting, or pharma/biotech, with at least 4 years in a client-facing leadership role (e.g., Manager, Senior Manager, or Associate Director). Proven track record in patient claims, brand, marketing, and/or predictive analytics required. Experience with life sciences datasets (e.g., claims, EMR, payer data), Speciality Pharmacy, Hub Data, 852 & 867, and coding skills (SAS, Python, SQL, etc.,) and knowledge of data visualization software such as Tableau or Power BI.
• Technical Skills: Strong proficiency in data analysis, statistical modeling, and coding (SQL, Python/R preferred). Familiarity with commercial operations tools (e.g., CRM, incentive compensation platforms) and advanced analytics methodologies (e.g., marketing mix modeling, segmentation).
• Soft Skills: Exceptional communication and presentation abilities, with experience influencing senior executives. Strategic thinker with a client-centric mindset, strong problem-solving skills, and a passion for mentoring. Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities.

Healthcare lawyer with the ability to handle a variety of matters related to claims, policy development, and professional review activities.

Responsibilities

• Review professional liability claims and conduct liability assessment in collaboration with the Claims Team.

• Engage in policy review to ensure operational effectiveness and regulatory compliance

• Support risk management team members with managing issues to ensure compliance with hospital licensing standards, hospital policies and procedures and other regulatory requirements;

• Assist with medical staff professional review activities and compliance with state and federal reporting requirements.

Qualifications

Education/Experience

• Juris Doctor (JD) degree
• Admission to NJ Bar
• 3+yrs of relevant healthcare claims experience
• 2+yrs of relevant Medical Malpractice litigation experience
• Management Experience Preferred

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification21845
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date09/05/2025, 07:07 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)83.950000
• Maximum Salary (Hourly Rate)156.990000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am-4pm
• Department1 Legal Internal Audit - Risk Mgmt
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanMGR
• Overtime StatusExempt

Job Description

The Compliance and Privacy Manager oversees, in pertinent part, the following compliance risk areas: (i) general compliance and compliance program effectiveness; (ii) fraud, waste and abuse and Deficit Reduction Act of 2005 workforce member and contractor compliance; (iii) patient and employee confidentiality, organizational privacy, information governance, and data risk classification; (iv) accountable care organization compliance; (v) Medicare C & D/Medicare Advantage compliance program requirements; (vi) Federal healthcare program compliance; and (vii) other assigned risk areas identified through organizational experience, risk identification activities, or regulatory mandates.

• The Manager will support the Director of Corporate Compliance to ensure implementation of appropriate policies and procedures, support compliance training, conduct investigations.
• Perform compliance program effectiveness reviews based on the seven (7) elements of an effective compliance program as set forth in: (i) relevant U.S. Department of Health and Human Services compliance program guidance; (ii) U.S. Sentencing Commission Guidelines Manual; (iii) U.S. Department of Justice, Criminal Division, compliance program guidance; (iv) CMS Conditions of Participation; (v) Medicare Shared Savings Program Accountable Care Organization Compliance guidance and regulatory requirements; and (vi) Medicare C & D/Medicare Advantage compliance program requirements.
• Maintain a system of reporting and ensure the integrity of all compliance investigations, direct and coordinate internal audits, and monitor HIPAA/Patient Privacy compliance.
• The Manager ensures that the Compliance Program effectively promotes prevention, detection, and resolution of instances of improper conduct to ensure conformity to state or federal laws, regulatory requirements, hospital policies, patient privacy, IT Security or the standards of conduct.
• The Manager will be responsible for following up on reported incidents of non-compliance, conduct and or coordinate internal investigations and prepare reports on the incidents and investigation findings.
• The Manager will be responsible for assessing compliance of the organization's policies and assist in updating or developing new policies.
• The Manager will assist in evaluating areas of potential billing, Stark, Anti-kickback compliance or patient privacy risk and collaborate with other managers within the organization to work with management to implement solutions to eliminate potential risks.
• Manage and investigate compliance questions, complaints, and reported incidents in collaboration with management, legal and human resources, as needed.
• Responsible for Compliance Program data analytics to develop reports for monitoring and auditing, case management and federal reporting.
• Responsible for developing organizational wide compliance communication plan, communications, and training programs.
• Coordinate HIPAA Security compliance activities with the AH HIPAA Security Officer/Information Security Officer.
• Investigate HIPAA-related complaints and draft corresponding reports.
• Draft responses to HIPAA-related regulatory inquiries.
• Review business associate agreements, data use agreements, and limited data set agreements and ensure said agreements are acceptable as to compliance form and meet standard form internal requirements.
• Conduct risk assessments and audits pertaining to assigned compliance risk areas.
• Conduct compliance and privacy training and education.
• Prepare PowerPoints and present educational or compliance-related topics to AH constituents.
• Draft compliance and HIPAA-related policies and procedures, as well as policies and procedures related to other assigned risk areas.
• Assist in conflict-of-interest reviews, evaluations, and determinations.
• Assist in conflict-of-interest endorsement requests reviews.

Qualifications:

• Education: A Juris Doctor degree from an ABA accredited law school and admission to the bar to practice law in one of the 50 States (or Washington, D.C.) of the U.S. is required. The holding of a Master’s Degree in public health, healthcare, accounting, allied health, clinical-related studies, compliance, audit, computer science, finance, education, law, privacy, information security, information governance, or another field related to the responsibilities of the position at hand, is a plus.

• Certifications: Candidates who hold the “CCEP” or “CHC” designation from the Compliance Certification Board are strongly preferred. Any successful candidate who does not hold the “CHC” designation at the time of appointment will be required to obtain the same within 12 months of appointment. A successful candidate must obtain either the “CISA”, “CRISC”, or “AAIA” designation from ISACA within eighteen (18) months of employment.

Experience:

• Five years minimum of health care compliance experience, health care administration, legal, fraud, waste, and abuse; internal audit, organizational compliance, regulatory affairs or a filed related to the responsibilities of the position at hand, is preferred.

• Experience in conducting compliance investigations, legal internal investigations, or similar investigations is required;

• Managerial experience in a healthcare organization or related setting is preferred.

Technical:

• Proficiency in Microsoft Word, Excel, PowerPoint.

Other Required Skills

• Demonstrated current knowledge of business ethics, legal and compliance risks.

• Advanced and highly developed communication and influencing skills.

• Excellent writing skills.

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification22703
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date10/01/2025, 06:44 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)58.560000
• Maximum Salary (Hourly Rate)103.060000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am to 4pm
• Department1 Legal Internal Audit - Corporate Compliance
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanPRO
• Overtime StatusExempt

Senior Analyst, Sales Operations, Basking Ridge, NJ

Who We Are

Aucta Pharmaceuticals is an emerging product development pharmaceutical company.We are on our way to becoming a significant specialty pharmaceutical company in the U.S. marketplace integrating R&D, manufacturing, and commercialization. We focus on improved dosage forms for patients with a therapeutic focus in CNS and select orphan drug disease states.

Aucta successfully launched its first branded product, Motpoly XR, in the epilepsy space with a targeted sales force in March 2024 and an expanded presence of 20 field sale territories and 3 inside sales positions in late 2024. Our objective is to enhance our marketing, managed care, and sales capabilities to support future pipeline products in neurology over the coming years.

Position Description

The Senior Analyst, Sales Operations, is a key member of Aucta’s Commercial Operations team and plays a critical role in enabling sales effectiveness, operational execution, and data-driven decision-making across the organization.

This role serves as the primary point of contact and vendor manager for core Sales Operations platforms, including Veeva CRM, MMIT, and Power BI, and is responsible for managing core quarterly commercial processes such as Incentive Compensation updates, targeting changes, sales force size and structure adjustments, and system governance.

In addition, this position leads the development and maintenance of training materials and delivers training for both field and inside sales and home office teams across Commercial Operations tools and platforms.

This is a highly visible, hands-on role in a fast-growing environment that requires strong analytical skills, operational rigor, comfort working cross-functionally, and the ability to translate complex data and systems into clear, actionable guidance for the business.

The role reports to the Director of Sales Operations.

Primary Responsibilities:

Sales Operations & Vendor Management

• Serve as the primary point of contact and internal owner for Sales Operations tools and vendors, including Veeva CRM, MMIT, Power BI, and related commercial analytics platforms.
• Manage vendor relationships, system enhancements, issue resolution, upgrades, and roadmap discussions to ensure tools meet evolving business needs.
• Partner with IT, Finance, Sales leadership, and external vendors to maintain data integrity, system performance, and compliance.

Commercial Process Management

• Own and manage the quarterly change process for:
• Incentive compensation plan updates and calculations
• Targeting and call plan changes
• Sales force size, structure, and territory adjustments
• Ensure timely, accurate execution of all changes and clear communication with stakeholders.
• Support forecasting, goal setting, and sales performance tracking activities.

Analytics & Reporting

• Utilize advanced Excel, SQL, and Power BI to analyze sales performance, trends, and operational KPIs.
• Build, maintain, and enhance dashboards and reports to support Sales leadership, Commercial Operations, and Executive leadership.
• Partner cross-functionally to translate business questions into data-driven insights.

Training & Enablement

• Develop, maintain, and continuously improve training materials (guides, SOPs, slide decks, job aids) for Sales Operations tools and processes.
• Conduct training sessions for field and inside Sales and home office associates on:
• Veeva CRM functionality and best practices
• MMIT data usage and interpretation
• Power BI dashboards and reporting
• Other Commercial Operations platforms as needed
• Serve as a trusted resource for ongoing user support and best-practice guidance.

Cross-Functional Support

• Collaborate closely with Sales, Marketing, Managed Care, Finance, and leadership to support commercial execution.
• Participate in sales meetings, planning sessions, and plan-of-action meetings as needed.
• Identify opportunities for process improvement, automation, and scalability as the organization grows.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Analytics, Information Systems, or a related field.
• 3-5+ years of experience in Sales Operations, Commercial Operations, or analytics roles, preferably within the pharmaceutical or healthcare industry.
• Hands-on experience with Veeva CRM, MMIT, and Power BI strongly preferred.
• Advanced proficiency in Microsoft Excel (including complex formulas and data modeling); SQL experience preferred.
• Strong understanding of sales force structure, targeting, incentive compensation, and CRM processes.
• Demonstrated ability to manage vendors and cross-functional stakeholders.
• Strong communication and training skills, with the ability to explain technical concepts to non-technical audiences.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proactive, collaborative team player with a strong sense of ownership and accountability.

Work Location:

This position is based at our Basking Ridge, NJ site. It is an office-based role, requiring presence 5 days a week. The selected candidate must be able to commute to Basking Ridge, NJ

Salary Range

Aucta Pharmaceuticals considers a combination of education, experience, internal equity, and external market data when determining compensation.

• Base Salary: $80,000 – $110,000 (commensurate with experience)
• Bonus Incentive: 10%

Benefits

Aucta offers a competitive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off (PTO)

Aucta Pharmaceuticals is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please refrain from forwarding unsolicited resumes from agencies to Aucta Pharmaceuticals. Aucta is not liable for any fees incurred from the use of resumes from this source. We only compensate agencies with whom we have a formal agreement. For recruitment inquiries, please reach out directly through this post

Applications will be accepted until the position is filled.

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

The Customer Service Specialist is a full-time role based at Frazier’s corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary responsibility of this role is to serve as the “customer advocate” and address issues, and questions in a timely manner. He/she will work closely with internal departments, including sales, project management and order processing. Urgency, organizational and strong communication skills are a requirement for success in this position. This role reports directly to the Vice President of Marketing & Customer Service.

Essential Job Functions:

1. Communicate and collaborate with other departments as needed to expedite customer queries, issues and needs.

2. Maintains updated records and customer information using Salesforce CRM

3. Telephone contact with accounts that haven’t been active to determine needs and assess overall activity

4. Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction

5. Serves as the “customer advocate for set number of customers

6. Support and execute Service Focused Campaigns

7. Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities

8. Understands the flow of the sales order and engages when necessary to ensure full end user satisfaction

9. Provides active support/service to the PM group to track job status or address queries, where the PM contact may be unable to respond in a timely basis

10. Supports overall Marketing and Customer Service group as required

11. Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects

Knowledge, Skills and Abilities:

· Associate or bachelor’s degree in communications, Business, or related area

· 3-5 years’ experience in service, customer focused role

· Excellent communications, interpersonal, organizational and time management skills

· Ability to multi-task and work across various teams

· Strong MS software knowledge, Word, Excel, Powerpoint

· Strong knowledge of Salesforce or CRM application

· Passion for human services “Customer is always right”

Job Location

Long Valley, NJ (USA)

Position Type, Work Days

Full-Time, Monday thru Friday, 8:00am – 5:00pm. Travel May Be Required (25%)