Jobs in Barberton Summit County, OH

The Member Advocate and Member Solutions Trainer plays a key role supporting both the Member Advocate and Member Solutions teams by leading the training and development for both new and existing team members. This role ensures consistent application of CHM guidelines, internal policies, and service standards while supporting operational excellence and member experience. The Member Solutions Trainer is responsible for developing and delivering structured training programs, identifying performance trends and partnering with leadership to strengthen competencies across departments.

PRIMARY RESPONSIBILITIES

Training & Development

• Coordinate and deliver in-person and virtual training programs for new hires and existing team members.
• Develop structured on boarding schedules and cross-training plans to ensure efficient transition into departmental roles.
• Conduct pre - and post- training assessments to evaluate, competency and effectiveness of the training program.
• Provide ongoing continuing education aligned with departmental goals ,policy updates, and operational changes.
• Adapt training methods to accommodate various learning styles.
• Respond to training-related inquiries in a timely and professional manner.
• Ensure new hires have the necessary tools, systems access, and resources to perform their responsibilities effectively.

Process Improvement & Operational Support

• Identify trends in errors or workflow inefficiencies.
• Collaborate cross-departmentally to ensure consistent training standards and workflow alignment.
• Identify areas for improved efficiency and operational effectiveness.
• Provide recommendations to leadership regarding training models, workflow improvements, and quality initiatives.

Collaboration & Leadership Support

• Partner with Team Leads and the Supervisor to support coaching, mentoring, and skilled development initiatives.
• Model CHM's Core Values, Mission, and Vision in all interactions.
• Maintain professionalism, integrity, and accountability in daily responsibilities.
• Demonstrate flexibility in managing interruptions, evolving priorities, and organizational updates.

CORE COMPETENCIES & SKILLS

• Instructional Design & Facilitation – Ability to develop and deliver structured training programs.
• Process Improvement – Ability to identify workflow gaps and implement practical solution.
• Coaching & Development – Skilled in providing constructive feedback and fostering growth.
• Organizational Agility – Effectively manages interruptions and shifting priorities.
• Communication Excellence – Clear verbal and written communication across diverse audiences.
• Professional Communication – Clear, persuasive verbal and written communication skills.
• Operational Compliance & Policy Application – Ability to enforce CHM guidelines while maintaining relationship integrity.
• Attention to Detail– Maintains high standards of accuracy and documentation integrity.

REQUIRED QUALIFICATIONS

Education

• High School Diploma or equivalent required.

Experience

• Previous experience in Member Solutions, Member Advocacy, or related department preferred.
• Prior training or coaching experience preferred.
• Experience working within health insurance, healthcare sharing, or benefit structures preferred.
• Experience working in a virtual or cross-functional team environment.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with reporting tools such as Power BI preferred.
• Ability to manage documentation and tracking systems effectively.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.