Jobs in Aurora Il Illinois

JOB DESCRIPTION

The Product Support Specialist partners closely with the Customer Service leadership team and acts as a key technical resource for both internal teams and external partners. This role supports customers, installers, designers, distributors, and end users by delivering expert guidance across the company’s flooring systems and adhesive solutions.

This position focuses on technical problem-solving, product guidance, and issue resolution related to flooring installations, including materials performance, application methods, site conditions, warranties, and quality concerns.

PRIMARY RESPONSIBILITIES

• Product Technical Support & Issue Resolution:
• Respond to incoming technical questions related to flooring installation systems and adhesive products
• Serve as a technical resource for internal departments and external partners throughout the installation lifecycle
• Promote and follow all applicable Environmental, Health, and Safety (EHS) policies and procedures
• Claims & Field Issue Management:
• Gather, review, and document claim details including jobsite conditions, installation practices, substrate information, and product usage
• Route complex issues or field investigations to the appropriate regional technical representative
• Carry out approved resolutions such as material replacement, credits, refunds, or alternative corrective actions
• Track active cases and drive timely closure within established resolution timelines
• Assist with product quality initiatives, including recalls or corrective action programs, as needed
• Product Knowledge & Technical Expertise:
• Maintain strong working knowledge of current and legacy adhesive and flooring-related products
• Stay informed on industry standards, competitive offerings, and market trends within construction materials
• Provide accurate guidance on application requirements, technical data, performance expectations, warranties, and distribution pathways
• Identify recurring trends or field feedback and communicate opportunities for product or process improvement
• Support updates to technical materials such as installation guides, labels, packaging, and data sheets

REQUIRED SKILLS AND EXPERIENCE

• Associate’s or Bachelor’s degree required
• At least five (5) years of experience in a technical support, customer-facing, or sales-related role within a manufacturing environment
• Experience within flooring, construction products, or adhesives is strongly preferred
• Strong proficiency with Microsoft Office and Windows-based systems

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Chemistry, Engineering, Business, Sales, or Marketing
• Ability to communicate in Spanish or French Canadian is a plus

Landscape Construction Project Manager

Position Overview

We're seeking a Landscape Construction Project Manager to oversee installation projects from planning through completion. This role works closely with design and field teams to ensure projects are delivered on schedule, within budget, and to the highest quality standards.

The ideal candidate is a strong leader who thrives in a fast-paced environment, enjoys working outdoors, and is passionate about delivering exceptional landscapes and client experiences.

Key Responsibilities

Project Management

• Manage landscape construction projects from start to finish
• Ensure projects are completed on schedule and within budget
• Coordinate project schedules, materials, and installation timelines
• Monitor project progress and maintain quality standards throughout construction

Team Leadership

• Lead and support installation crews and project support staff
• Foster a positive and productive team environment
• Conduct training sessions related to safety, equipment, and installation best practices

Client Communication

• Serve as the primary point of contact for clients during the construction process
• Provide clear communication regarding project timelines, progress, and expectations
• Maintain strong client relationships through professional service and responsiveness

Operations Coordination

• Work collaboratively with internal teams to ensure project alignment and efficiency
• Procure materials and coordinate resources necessary for project execution
• Support safety initiatives and ensure compliance with jobsite standards

Qualifications

• Minimum 3 years of landscape industry experience, preferably in construction or installation
• Strong leadership and team management abilities
• Knowledge of landscape installation practices and plant material
• Excellent communication and customer service skills
• Ability to collaborate effectively across departments
• Basic computer proficiency (Microsoft Office or similar programs)
• Valid driver’s license

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY:

Manages activities of all production personnel across an entire shift within a manufacturing facility. Monitors activities to maximize productivity, minimize cost, and maintain quality in all facets of the facility operations. Ensures associates comply with company policies, procedures, and guidelines to maintain safe, efficient operations within a positive working environment. Performs shift administrative tasks, including metric reporting and personnel actions.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Manage SQF, Food Safety, Food Quality, Sanitation, 6S and customer standards
• Provides daily direction to Supervisors and hourly associates to meet designated productivity metrics, including labor costs/utilization, operational efficiency, scrap loss rates, and other measures to optimize profitability and meet demand. Develops and implements action plans to address production performance concerns or improve operations
• Coordinates production/facility activities with Shift Managers as appropriate
• Ensures administrative activities for the shift are being completed timely and accurately. These include but are not limited to payroll, performance reviews, standard and ad hoc production reporting, disciplinary actions, etc.
• Ensures announcements, safety topics, policies, procedures, and expectations are communicated to the staff and executed where appropriate
• Create and/or assists in the development and execution of plant budgets, goals, standards, EOS action items and career development plans
• Understand job standards and/or machine operation for each function
• Follow up on associate orientation, on-boarding, training, new hire performance reviews, and/or development as appropriate
• Ensures associates have appropriate tools to perform assigned duties and that tools/equipment are routinely inspected and maintained
• Performs other duties as assigned

PEOPLE MANAGEMENT RESPONSIBILITIES:

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; participate in the on boarding process (Passport orientation, etc.)
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests and developmental plans/next steps. Create appropriate action plans for individual development
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre-shift, one on one, etc.); share customer and MSI Express Inc information on regular basis

QUALIFICATIONS/ CAPABILITY PROFILE:

Minimum Education

• High school diploma and/or GED- Essential
• Bachelor’s degree in related field- Desirable

Minimum Experience

• Three to five (3-5) years of experience in a manufacturing environment, with particular preference for food manufacturing and/or packaging experience- Essential
• Some experience interacting with the company customers- Desirable
• One to three (1-3) years of experience in a lead or supervisory role- Essential

Minimum Knowledge/ Skills/ Abilities

• Strong leadership skills- Essential
• Decision making skills- Essential
• Ability to analyze and/or solve problems- Essential
• Strong verbal, written, and interpersonal communication skills- Essential
• Ability to plan work schedules- Essential
• Working knowledge of food manufacturing processes, good manufacturing practices (GMPs) and related concepts- Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

pOpshelf's seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home dcor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

LEAD TEAM MEMBER GENERAL SUMMARY:

The Lead Team Member helps maintain a clean, well-organized store and helps create a customer first store culture through exceptional store standards. The duties of the Lead Team Member include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Team Leader to maximize store profitability and customer satisfaction while protecting company assets. Lead Team Members perform the duties of a Team Member and act in a lead capacity in the absence of the Store Team Leader or Assistant Team Leader.

DUTIES and ESSENTIAL JOB FUNCTIONS:

• Provides superior customer service to exceed the customer's expectations
• Models product knowledge and selling techniques to enhance the customer experience
• Maintains a safe, clean and well-organized store environment that delights our customers and employees.
• Assists in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf?.
• With the assistance of Company merchandising guidelines, rotates product to create eye-catching displays to drive sales.
• Completes daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Ensure store condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications
• Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Open and close the store under specific direction of the Store Team Leader and Assistant Team Leader in the Store Team Leader's absence.
• Additional duties that may be necessary in the absence of the Store Team Leader or Assistant Team Leader

KNOWLEDGE and SKILLS:

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions.
• Knowledge of cash, facility, and safety control policies and practices.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

WORK EXPERIENCE and/or EDUCATION:

• High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS:

• Frequent walking and standing.
• Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
• Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
• Occasional climbing (using ladder).
• Ability to drive own vehicle to the bank to deposit money and occasionally attend training meetings.
• Fast-paced environment; moderate noise level.
• Exposure to strong scents and fragrances
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to wet floor surfaces.
• Occasionally exposed to household and industrial cleaning solutions.

pOpshelf is an equal opportunity employer

Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See /benefits for additional details.