Jobs in Arlington, MD

Requisition ID: 914551 Store #: 004532 Sunglass Hut Position:Casual Part-TimeTotal Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you'll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue to make a difference.

We work for a brighter future, thinking today about the world of tomorrow.

Don't miss the chance to shape your #FutureInSight with us!

What You'll Do:

Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.

Key Responsibilities:

Drive Sales & Build Relationships: Hit sales targets and exceed expectations by connecting with customers and building lasting relationships. Help new and returning customers in finding products that meet their needs. Become a Vision Expert: Offer tailored advice and recommend eyewear solutions that fit each customer's lifestyle and preferences. Learn and Grow: Enhance your skills with hands-on training and collaborate with experienced professionals to provide top-tier service. Collaborate & Contribute: Work closely with your team and leadership to maintain a positive, supportive environment where everyone contributes to success. Create a Welcoming Store Atmosphere: Keep the store clean, organized, and visually appealing, ensuring customers enjoy a seamless shopping experience. Foster Inclusion & Respect: Cultivate an inclusive and respectful environment for both customers and colleagues.

What We're Looking For:

Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key. Sales Savvy: Thrive in a dynamic environment, using your communication skills to engage customers and drive sales. Tech-Savvy & Detail-Oriented: Comfortable using technology to enhance customer experience while maintaining accuracy with transactions. Fashion Forward: A keen interest in eyewear and fashion trends, with the ability to help customers find their perfect look. Self-Motivated & Adaptable: Stay driven and resilient, adjusting to fast-paced environments and always seeking opportunities to learn and grow.

Sunglass Hut is a part of EssilorLuxottica, a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.Pay Range: 15.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email .

We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Baltimore

Job Segment:

Retail Sales, Home Care, Social Media, Retail, Healthcare, Marketing

Security Guards are responsible for conducting a variety of security-related duties and must be familiar with current federal and state laws, and USCG policies, practices, and standard operating procedures. Security Guards are responsible for controlling entry/exit posts; roving patrols; control, issuance, and storage of keys; alarm and fire system monitoring; enforcing building rules and regulations; prohibiting unauthorized access; responding to incidents, accidents, injuries, and/or illnesses; and other additional duties as required by supervision/management.

Applicants selected will be subject to a background/security investigation and must be drug-free and remain drug-free during the period of employment. This position reports directly to their assigned shift supervisor.

Essential duties and responsibilities include:

• Controlling entrance/exit posts.
• Conducting roving patrols.
• Controlling, issuing, and storing keys.
• Monitoring alarm and fire systems.
• Enforcing building rules and regulations.
• Prohibiting unauthorized access.
• Responding to incidents, accidents, injuries, and/or illnesses.
• Daily clerical/administrative support (i.e. logs, journals, and pass-downs).
• Other additional duties as required by supervision/management.

Non-essential duties and responsibilities include:

• Other duties as assigned.
• May require occasional travel.

Requirements/qualifications:

• Possess a high school diploma or equivalent.
• Possess the knowledge and ability to perform all required guard services duties.
• Possess experience in security or law enforcement.
• Must be able to read, write, and speak English fluently.
• Have no felony convictions and no convictions that reflect on the individual's reliability including those crimes classified under the Lautenberg Act.
• Must be 21 years of age to be armed.
• Be a citizen of the United States.
• Possess a valid state driver's license (all positions herein may require the use of a motor vehicle).
• Possess any/all required state security guard licenses/permits.
• Obtain/maintain government approval.
• Must have no record or history of illegal drug use, sale, possession, or manufacture during the previous five years. Drug testing and screening may be conducted prior to hiring an employee. Annual drug testing may be conducted.

Skills, knowledge, and abilities:

• Ability to work independently and in a team environment.
• Ability to accept and respond to new emergent and unique project task requirements.
• Ability to present ideas clearly and succinctly both in writing and verbally to co-workers, team members, internal department groups and personnel as well as outside entities to include other departments.

Physical requirements:

• Employees must be able to stand for prolonged periods in performance of their gate guard duty.
• Shall be free from any communicable disease.
• Shall possess binocular vision, correctable to 20/20 (Snellen) and shall not be colorblind.
• Shall be capable of hearing ordinary conversation at 20 feet without benefit of artificial hearing devices.

Work environment:

• Work is typically performed in both an uncontrolled and controlled environment; as such, while performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate.

Additional qualifying factors:

• As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

From fewer hassles and better pay to flexible home time, were creating a more empowering and rewarding driving experience.

• Earn 54 - 64 CPM*
• Top 20% of our OTR Drivers earn $1,450 - $2,100+ weekly
• Average 2,000 miles per week
• Choose home time that works for you!
• Sign-on bonuses available in limited areas*
• Newer trucks averaging 18 months
• Convenient home base terminals
• 401(k) match + stock purchase plan
• Health, dental, & vision Insurance with prescription benefits for employees and dependents

At U.S. Xpress, were driven to safely provide creative and reliable freight solutions while cultivating a workplace where our people thrive. Whether youre a shipper, driver, or part of our support team, were committed to safety, integrity, empowerment, and tenacity in all we do.

• Paid orientation
• Short-term & long-term disability insurance
• Basic & supplemental life insurance
• Accidental Death & Dismemberment insurance
• Accident insurance
• Hospital Indemnity & Critical Illness coverage
• Health Care & Flexible Spending accounts
• Paid vacation after 1 year
• Employee assistance program
• 24/7 driver support
• Tuition reimbursement
• Pet insurance

• Must have Class A License (CDL A)
• Must be 21 years or older
• 3 months of verifiable experience
• No more than 2 CMV on-road preventable accidents
• No major CMV preventable accidents in the last 5 years
• No more than 2 moving violations
• No DUI/DWI within the past 5 years, or 10 years if the offense occurred while holding a CDL
• Must be able to pass a DOT physical and drug test. No drug-related conviction within the past 5 years, or 10 years if the offense occurred while holding a CDL. No positive/refused tests in the past 10 years with CDL-A/CLP
• SAP drivers are not eligible for hire

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

• Currently holds Series 7 and 66 (63 and 65 in lieu of 66) licenses; if you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days
• Minimum of one year of experience in the investments industry, including investment training and in-depth knowledge of investment products and services
• Minimum of one year of experience working in the financial service industry and/or a sales environment where goals were met or exceeded
• Sets and accomplishes goals, achieving whatever one sets their mind to
• Builds and nurtures strong relationships
• Collaborates effectively with others to get things done
• Communicates effectively and confidently and is comfortable engaging all clients
• Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment
• Likes to learn, adapts to new information and seeks the right solutions for clients
• Efficiently manages time and capacity
• Thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients

• Strong computer skills with an ability to multitask in a demanding environment
• Minimum of three years of experience working in the financial service industry and/or a sales environment where goals were met or exceeded
• Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC)
• Obtained insurance licenses

• Account Management
• Advisory
• Client Experience Branding
• Customer and Client Focus
• Oral Communications
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Issue Management
• Pipeline Management
• Causation Analysis
• Client Management
• Policies, Procedures, and Guidelines
• Risk Management
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay and benefits information

Pay range $70,000.00 - $80,000.00 annualized salary, offers to be determined based on experience, education and skill set. Formulaic incentive eligible. This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee's performance against defined metrics.

Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

As a Digital Imaging Retail Sales Associate, you'll create world-class shopping experiences for our customers shopping for cameras, drones and related accessories. You'll provide full service and solutions to customers while achieving revenue, margin and operational targets. After completing your training, you'll work closely with other employees to demonstrate, promote and sell products and services.

What You'll Do

• Achieve team and individual goals while enabling an excellent customer shopping experience
• Apply a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience
• Embrace our learning culture to continuously improve existing skills while acquiring new ones
• Maintain assigned department's merchandising and readiness to serve customers
• Provides feedback on products and customer engagement with vendor partners, representatives and market teams
• Coaches and trains coworkers on new vendor technology and services

Basic Qualifications

• Working and thriving in a fast-paced, team-oriented environment
• Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)

Preferred Qualifications

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions
• 1 year of experience working with consumer electronics

What's In It For You We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About Us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req # 987716BR

Brand Best Buy

Job Category Retail Group

Job Level Individual Contributor

Minimum Pay $15.00

Maximum Pay $19.22

Store Number or Department 000149 Towson MD Store

Address Line 1 1717 York Rd

City Timonium

State Maryland

Search Categories Retail

Zip 21093-5607

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

2579 - LANSDOWNE

Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.

HALETHORPE

MD

117545BR

Store Support

300004688

$15.50

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of Civil Construction Inspector II, we'll count on you to:

• Conduct and document observations of construction as it progresses for civil projects related to civil infrastructure, such as roads, bridges, water/wastewater facilities, pump stations and pipelines
• Collaborate with other field representatives or Project Managers
• Read and interpret construction drawings and specifications, and identify discrepancies or conflicts within the documents
• Provide guidance to less-experienced field staff as needed
• Perform other duties as needed

Preferred Qualifications:

• Technical school or Associate degree
• Relevant Industry Certifications
• Ability to interpret construction schedules

Required Qualifications:

• High School diploma or equivalent
• A minimum of 3 years experience
• Proficient with MS Office (Word/Excel/Outlook)
• Proven problem-solving and documentation abilities
• Ability to work independently and as part of a team
• This position typically requires successfully passing drug-screening procedures prior to being hired; thereafter subject to random and cause drug and alcohol testing
• An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) Baltimore: $57,110- $81,585

United States-Maryland-Baltimore

Freight Rail

Full-time

Regular

Jan 24, 2025

Home Helpers Home Care is seeking a caring, compassionate Caregiver to provide service for a client in your local area. We recognize our direct care staff as our greatest asset and offer competitive compensation, initial and ongoing training, flexible hours, and a friendly and supportive work atmosphere.

Typical Job Duties Include:

• Aiding with activities of daily living
• Assisting with shopping, errands, and transportation
• Pick up prescriptions & assist with telehealth visits
• Light housekeeping
• Meal preparation
• Providing companionship

Offering compassionate care to clients in their homes is a special calling. Every year Home Helpers Home Care recognizes Caregivers who have gone above and beyond with the Exceptional Caregiver Awards.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

If you feel like you would be a great fit for our company, we invite you to apply! Every Home Helpers Home Care is an independently owned and operated franchise that uses the Home Helpers trademark under a license from H.H. Franchising Systems, Inc. All employees of local Home Helpers agencies are not employees of H.H. Franchising Systems, Inc, or any of its affiliates.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.

The Lead Sales Associate helps maintain a clean, well-organized store with a customer-first focus. The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets. Lead Sales Associates perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager.

• Provide superior customer service leadership; greet and assist customers.
• Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Assist in implementation and maintenance of planograms.
• Open and close the store under specific direction of the Store Manager.
• Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

Effective interpersonal and oral communication skills. Understanding of safety policies and practices. Ability to read and follow planogram and merchandise presentation guides. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Ability to perform cash register functions. Knowledge of cash, facility, and safety control policies and practices. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to drive own vehicle to the bank to deposit money.

High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

• Frequent walking and standing
• Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
• Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
• Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
• Occasional climbing (using step ladder) up to heights of six feet
• Fast-paced environment; moderate noise level
• Occasional exposure to outside weather conditions
• Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.

Dollar General Corporation is an equal opportunity employer. Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See /benefits for additional details. New hire starting pay range: 15.5

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.