Jobs in Ancora New Jersey

We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).

The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.

Additional position details:

• Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
• Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
• Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
• Identifies operational issues and suggests potential solutions to direct report.
• Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
• Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Prepares reports and analyzes data to assist in determining call center goals.
• Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
• Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
• Issues written and oral instructions.
• Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
• Ongoing analysis of procedures and calls to improve call handling and efficiencies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Conducts/attends various meetings and communicates information directly to team members.
• Reviews timecards, attendance and schedules in accordance with attendance standards
• Ensures that all company practices and policies are adhered to.
• Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.

Essential Qualifications

• Accountability
• Adaptability-Flexibility
• Communication
• Customer Focus
• Listening Skills
• Creativity/Innovation
• Problem Solving-Analysis
• Vision & Values
• Collaborative Process-Teamwork
• Dependability
• Knowledge, Skills & Abilities

Technical and Functional

• Ability to provide excellent customer experience, internally and externally
• Ability to handle multiple priorities and exceptional organizational skills
• Excellent verbal and written communication skills
• Must be detail oriented
• Ability to work successfully and collaboratively in a team environment
• Excellent leadership, facilitation and decision-making skills
• Strong problem-solving and analytical skills
• Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work.
• Ability to walk, talk or hear.
• Occasionally required to stand and reach with hands and arms.

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility

Required Educational Level

• Bachelor’s Degree or equivalent work experience

Job Type:

Full-time

Benefits:

• 401(k) with match
• Dental insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• STD/LTD
• Critical Illness

Work Location: Must be able to reliably commute to the office M-F.

Job Description Job Description Background: Established in 1963, The Cardiovascular Care Group provides complete care for patients with vascular disease.

With New Jersey offices in Essex, Passaic, Union, Morris, Monmouth, and Mercer counties, the Group is able to deliver care in both office-based and hospital settings.

Job Summary: The Physician Assistant will support the physicians of The Cardiovascular Care Group, ensuring a high level of patient care and patient satisfaction.

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company

We?re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @ , @ , @ , @ , @ , @ , or @ .

Job Description

Summit Health is seeking a licensed Physician Assistant (PA) to work collaboratively with a team of 2 Interventional Radiologists and 1 IR Physician Assistant. Unique opportunity to practice in a well-equipped state of the art freestanding Interventional Radiology facility. Time will be split between the outpatient facility and hospital setting providing care for Summit Health patients. Interventional Radiology or Surgical experience preferred but training will be provided. Responsibilities include performing minimally invasive procedures, seeing patients in the hospital and clinic setting and participating in department quality improvement activities. No night or weekend calls. Education, Certification, Computer and Training Requirements:

Physician Assistant degree required.

1 year relevant experience required. 2-4 years preferred.

Physician Assistant New Jersey License required.

BLS/ACLS certification required.

Strong interpersonal and organizational skills required.

Strong ability to perform diverse work assignments and make decisions with time limitations and with a high degree of accuracy required.

Responsibilities include:

Assist with all interventional radiology procedures as directed by IR.

Injection, exchange and removal of drainage catheters to include GU and GI drains.

Imaging guided thoracentesis and paracentesis.

Perform vascular access placements and removals including PICCs, Ports, tunneled lines.

Perform arthrocentesis and joint injections under imaging guidance.

Seeing new consults in clinic and hospital setting. Arrange for follow up as necessary.

We offer:

Competitive compensation

Comprehensive benefits package

Generous CME funding

If you are an interested candidate, please reach out to our recruiters at

SUMMIT HEALTH We are a smoke and drug-free environment. EOE M/F/D/V

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#LI-DS2

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD?s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

Job Description Job Description Salary: $115,000-$140,000 annually Family Medicine Physician Assistant
- Join Our Team in Cranford, NJ About Us:Vanguard Medical Group is an independent primary care group practice with 11 offices in Northern and Central New Jersey.

Our commitment to providing evidence-based healthcare is driven by our dedication to achieving quality outcomes that improve the health and safety of our patients and the populations we manage.

Description

• Average $1,300 to $1,400 Weekly
• We are offering a limited time $2,000 Sign on BONUS for prior tankerexperience ($1,000 for no tanker experience)
• Home Daily
• Excellent Benefits - Available w/ in 30 Days (Medical, Vision, and Dental)
• No-Slip Seating

• This is a Local Dry Bulk Tanker Haul
• All Miles Paid Practical- Each Stop Paid (Loading and Unloading)
• Midnight Start Time
• 2 weekend days per month required
  • Extra 25% Load Pay for Sat-Sun Loads!

• 401K w/ company match
• Safety Bonus
• Paid Vacation/Holidays
• Company Paid Life Insurance
• Short / Long Term Disability

• Venezia is family-owned and operated, which means that every driver that runs with us is a part of that family.
• We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.

• Current Class A CDL
• One year CDL-A experience within the last 3 years
• No Endorsement / No tanker experience necessary
• TWIC Preferred
• No DUI in the Last 5 Years
• No Careless in the Last 3 years
• No Reckless in the Last 5 Years

Required

Preferred

Job Industries

• Transportation