Jobs in Alpharetta Ga Remote

Provide Level 2 onsite/deskside support (walk-ups + ticket queue), supporting Windows and macOS laptops.

Own device lifecycle activities: new hire provisioning, imaging/enrolment, swaps, repairs coordination, leaver recoveries, and stock control in line with process

Support and administer endpoint management tooling:

Windows: Autopilot/Intune build and deployment support

macOS: Jamf Pro policies/profiles/app deployments and troubleshooting

Troubleshoot productivity and collaboration tooling: Microsoft 365, Teams, Outlook, OneDrive/SharePoint

Resolve identity and access issues: Azure AD / Entra ID, MFA, SSO, device compliance, access groups (including awareness of conditional access concepts)

Support meeting rooms / AV (Teams Rooms and conferencing peripherals) and coordinate vendor escalation when needed

Maintain high-quality ticket updates and documentation in ServiceNow

Identify recurring issues, propose practical fixes, and contribute to knowledge articles / standard work

What we’re looking for (required)

Strong experience supporting macOS / MacBooks in a managed enterprise environment

Experience using Jamf Pro (or similar Apple device management) to support deployments, configuration, and troubleshooting

Experience supporting Windows endpoints in an enterprise environment, including Autopilot/Intune build & deployment

Working knowledge of Azure AD / Entra ID (identity/access troubleshooting, MFA/SSO basics, group access concepts)

Strong customer-facing communication and an ownership mindset — proactive updates and end-to-end accountability

Practical hardware/peripheral troubleshooting (docks, monitors, mobile devices, etc.)

Comfortable working onsite in a busy office environment

Nice-to-have

Exposure to Ubuntu Linux (basic troubleshooting / command line familiarity)

Basic networking fundamentals (Wi-Fi, DNS, VPN troubleshooting)

Endpoint security / compliance exposure (e.g., Defender, encryption, device compliance workflows)