Jobs in Alexandria Flexible

Senior CUSTOMER and lifecycle MARKETING Manager

ABOUT MATTERPORT & COSTAR GROUP

Matterport, a CoStar Group (NASDAQ: CSGP) industry-leading brand, is transforming the built world through its pioneering 3D digital twin and AI-driven spatial data platform.

By combining immersive technology, precision data, and advanced visualization capabilities, Matterport empowers professionals across the manufacturing, energy, and industrial sectors to design, operate, and maintain facilities in entirely new ways.

As part of CoStar Group, a global leader in real estate information, analytics, and online marketplaces, Matterport benefits from the scale, innovation, and stability of one of the world’s most respected technology companies.

Overview

Matterport is seeking a dynamic, customer-obsessed marketing leader to design and scale programs that deepen engagement, drive retention, and maximize customer lifetime value.

The Senior Manager, Customer & Lifecycle Marketing will lead the strategy and execution of integrated lifecycle campaigns across our customer base—spanning onboarding, adoption, cross-sell, upsell, renewal, and advocacy. This role sits at the intersection of data, content, and customer experience, ensuring every touchpoint delivers value and reinforces the Matterport brand.

The ideal candidate blends analytical rigor with creative storytelling and has a proven record of turning insights into impactful programs that nurture relationships and accelerate growth. You’ll partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to align unified retention and expansion strategies.

Key Responsibilities

• Own the customer journey from post-acquisition through renewal, mapping lifecycle stages and developing multi-channel campaigns to improve activation, engagement, and retention.
• Build and lead the Customer & Lifecycle Marketing function—defining vision, KPIs, and operating rhythm for programs that scale globally across SMB, mid-market, and enterprise segments.
• Develop automated nurture and re-engagement programs using marketing automation and CRM tools (Marketo, Salesforce, Gainsight) to deliver personalized, behavior-based experiences.
• Design retention and expansion strategies including onboarding sequences, in-product communications, renewal plays, and cross-sell/upsell journeys.
• Leverage data and analytics to uncover churn signals, usage trends, and account health insights that inform campaign optimization.
• Partner with Product Marketing and Content teams to create compelling messaging that communicates value and drives advocacy.
• Collaborate with RevOps and Analytics teams to implement lifecycle campaign dashboards and establish shared metrics.
• Champion customer advocacy, partnering with Customer Success to develop case studies, referrals, testimonials, and reviews that feed the acquisition pipeline.
• Align globally with regional field and demand gen teams to ensure customer marketing programs scale consistently across markets.

Required Qualifications

• Bachelor’s degree in Marketing, Business, or a related field; MBA preferred.
• 5+ years of B2B SaaS marketing experience with at least 3 years leading lifecycle, retention, or customer marketing programs.
• Proven success building automated nurture, onboarding, and expansion journeys using marketing automation platforms (Marketo).
• Strong analytical acumen; ability to interpret customer data, segmentation, and usage patterns into actionable strategies.
• Deep understanding of customer segmentation, cohort analysis, and lifecycle measurement frameworks.
• Demonstrated ability to collaborate cross-functionally with Sales, Customer Success, and Product Marketing.
• Excellent communication and storytelling skills—able to translate data and strategy into clear business narratives.
• Experience managing a team and external partners to deliver measurable growth outcomes.
• Strategic thinker with operational discipline and a passion for continuous improvement.

Preferred Skills

• Experience with customer engagement and analytics tools (Gainsight, Intercom, or similar).
• Familiarity with predictive churn modeling, AI-driven personalization, and marketing data architecture.
• Strong understanding of SaaS metrics (ARR, NRR, CLTV, CAC) and subscription-based business dynamics.
• Global marketing experience and comfort working across time zones and cultures.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement,

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead change.

Key Responsibilities:

PRODUCT

• Oversees the management of all sections to achieve sales targets by monitoring product display in all sections.
• Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all departments.

PROCESS

• Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager. Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity.
• Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience.
• Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC).
• Oversees new project implementations and business and operational upgrades.
• Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of the store

CUSTOMER

• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.

PEOPLE

• Supervises the performance of all managers in store ensuring the support in their professional development.
• Manage the budget of hours with respect to the needs of the store.
• Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload of the store.
• Supervises all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Constantly develops succession plan identifying and training potential players.
• Develops, recognizes and gives constructive feedback for the evolution of your store managers.
• Leads compliance with occupational risk prevention, health and safety at work standards.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Annual compensation range:

$85,000 - $110,000 + discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW

Panda Express managers can have the opportunity to embody an entrepreneurial spirit while learning from a very hands-on and fast-paced environment. As a General Manager, you will be in charge of a $1-2 million business and oversee the development of your team, ensuring guest satisfaction and running a profitable restaurant. From the hiring, managing and directing of associates to achieving financial goals and ensuring the delivery of exceptional guest experiences, you create your own success story. Because of this, Panda also offers a best in class compensation package, including uncapped profit sharing bonuses based on your growth.

To prepare you for success, all Panda leaders participate in a comprehensive 6+ week Store Leadership Training Program to help build the foundation to become a high performing and inspiring Leader at Panda. The program focuses on:

People Development: The ability to hire, train, coach and develop the right talent for your restaurant

Guest Experience: Upholding the highest food quality and guest service standards while developing marketing acumen

Financial: Ability to understand sales growth, cost management, and profit growth

Kitchen Management: Ensure food safety, maintain product inventory and develop the culinary skillset to prepare all entrees at the highest level

Operations: Maintain cleanliness, safety standards, and apply knowledge of all policies, procedures and practices

We offer our Full-Time Management Team:

• Progressive Compensation Package and Excellent Bonus Opportunity
• 5 or more Weeks of Comprehensive Training to prepare you for success
• On-Going Career & Leadership Development
• Medical, Dental, and Vision Insurance
• 401 K with Company Match
• Paid Time Off and Paid Holidays
• Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work
• Lucrative Associate Referral Bonus
• Pre-Tax Dependent Care Flexible Spending Account

GM starting at $83K/year + bonus. (Potential earning over $120K/year)

AM starting at $59K/year + bonus. (Potential earning over $75K/year)

About us:

Panda Express is part of Panda Restaurant Group, the world leader in Asian dining experiences that also includes Panda Inn and Hibachi-San. At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." Guided by this mission, we are a family dedicated to creating an organization that inspires better lives for our people and our communities in which we serve. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in our genuine family environment that is uniquely Panda.

Panda was founded in 1983 in Glendale, California Panda Express is the largest family-owned American Chinese Restaurant concept in America. As America’s favorite Chinese restaurant, Panda Express has close to 2,400 locations globally and continues to grow over 100 restaurants annually.

* Named one of "America's Best Employers"

* Great Place to Work certified

* The Safest Restaurant Chain in the US during the pandemic

Requirements

Education and Experience:

• Associate’s degree (Bachelor's Degree above with OPT status for H1B candidates)
• Minimum one to two years of Operations experience
• Some leadership experience
• Must pass Cooking Test annually
• Must be flexible to move to a store within a radius of 50 miles from home
• Work a flexible schedule, including weekends

ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Work space is restricted and employees are expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees may be required to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high.

Panda Restaurant Group, Inc is an Equal Opportunity Employer.

Hotel AKA Alexandria is seeking talented Sous Chef to join the culinary team!

The Sous Chef will support the AKA brand culinary efforts to create, organize, implement, and manage the banquets and events of the Food & Beverage department and actively participate in all food production in these areas, with particular emphasis on team member management.

RESPONSIBILITIES:

• Participates in production of all food items necessary for operation.
• Assist Brand Culinary Leadership to plan and direct all functions of the Food & Beverage department to meet the daily needs of the operation and AKA Standards.
• Visually inspects, selects and uses only the freshest produce, meat, fish, and other ingredients in the preparation of food products, and adheres to sanitation and food handling expectations.
• Assigns in detail, specific duties to all banquet kitchen colleagues; monitors these tasks and team member schedules, including developing new products of banquet menus.
• Responsible for scheduling and labor management for all banquet kitchen team members.
• Regularly review, evaluate, and respond to customer satisfaction and/or dissatisfaction of banquets/events; recommend new operating standards to when applicable.
• Train, supervise, develop, discipline, counsel and evaluate kitchen team members according to hotel and AKA Standards.
• Involved in recruiting and interviewing kitchen team members.
• Involved in communications to FOH team members pre-service meetings and audit pre-service line checks daily.
• Participates in monthly inventory of all dry goods, produce, proteins, etc.
• Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all colleagues.
• Participate in community public relations for the hotel.
• Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure departmental profitability.
• Keep work area clean and organized.
• Ensures staff is compliant with uniform and grooming standards.
• Complete other duties as assigned by Brand Culinary Leadership or other superiors.
• Demonstrate positive leadership characteristics and act as a role model for staff members.

REQUIRED QUALIFICATIONS:

• High School graduate required. College degree preferred.
• At least five (5) years relevant experience in a senior Sous Chef or Lead Chef role in a full-service chef-driven restaurant. Previous hotel experience is a plus.
• Food handler certification required and CPR Certification is beneficial.
• Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all colleagues.
• Advanced knowledge of food and beverage operations including foods, beverages, supervisory practices and philosophy, service techniques, kitchen operation and guest interaction.
• Ability to multi-task
• Ability to work under pressure in a fast-paced kitchen environment.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements

.

AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Hotel AKA Alexandria & AKA Hotels+Hotel Residences:

Hotel AKA Alexandria brings a new level of style and sophistication to Old Town, a charming historic destination known for its boutique shopping, art galleries, and waterfront restaurants. Designed by world-renowned architect and designer Piero Lissoni, this tranquil urban retreat enhances your stay in Alexandria, Virginia — just 20 minutes from Washington, D.C. and a short 10-minute drive from Ronald Reagan Washington National Airport.

AKA balances the style and hospitality of an intimate hotel with the space and comfort of an elegantly appointed luxury apartment. Specializing in short and long term stays, AKA stands for exclusive locations, contemporary design and exceptional business, fitness and lifestyle services.

Position Overview

The Cabin Crew Aide is responsible for delivering the highest standards of safety, service excellence, and confidentiality aboard flights transporting heads of state, senior government officials, diplomats, and high-security delegations. This role requires exceptional professionalism, refined protocol knowledge, cultural intelligence, and the ability to perform seamlessly in high-pressure, security-sensitive environments.

Key Responsibilities

Safety & Compliance

• Ensure full compliance with international aviation safety regulations and operator-specific procedures.
• Conduct detailed pre-flight and post-flight safety checks.
• Deliver tailored safety briefings for government officials and diplomatic delegations.
• Coordinate with flight deck crew, security teams, and government protection units regarding emergency protocols.

Diplomatic Protocol & Government Etiquette

• Apply knowledge of international diplomatic protocols, seating precedence, cultural nuances, and official forms of address.
• Manage protocol-sensitive arrangements such as delegation seating, ceremonial requirements, and discreet movement onboard.
• Liaise with embassies, consulates, and government agencies to ensure correct handling of VIP expectations and special requests.

VVIP Service Excellence

• Deliver highly personalized, luxury service to heads of state and senior VIPs.
• Plan, design, and execute bespoke onboard dining, including gourmet menu preparation and premium service standards.
• Maintain impeccable cabin presentation and attention to detail throughout the flight.
• Manage confidential documents, personal items, and VIP preferences with absolute discretion.

Security & Confidentiality

• Maintain strict confidentiality regarding passenger identities, movements, conversations, and mission details.
• Adapt quickly to last-minute itinerary changes and high-security operations.

Operational Coordination

• Coordinate with ground handling teams, diplomatic lounges, airport authorities, and protocol officers.
• Oversee catering orders, special dietary requirements, and high-end amenities procurement.
• Prepare detailed cabin readiness reports and VVIP preference logs.

Required Qualifications

Professional Qualifications

• Valid Cabin Crew License (CCA / EASA / GCAA / FAA or equivalent).
• Minimum 3–5 years of experience in VIP, VVIP, corporate jet, or first-class commercial aviation.
• Experience working with government, military, or diplomatic clientele highly preferred.

Skills & Competencies

• Strong understanding of diplomatic protocol and multicultural etiquette.
• Outstanding communication, discretion, and emotional intelligence.
• High-level culinary service skills (silver service, guéridon, wine knowledge).
• Crisis management, conflict resolution, and emergency response ability.
• Fluency in English; additional languages (Arabic, French, Spanish, etc.) are an advantage.

Personal Attributes

• Impeccable grooming and professional appearance.
• Calm under pressure; able to adapt to rapid operational changes.
• Highly confidential, trustworthy, and security-conscious.
• Service-driven mindset with meticulous attention to detail.

Additional Requirements

• Ability to travel extensively and be on short-notice standby.
• Valid USA passport with the ability to obtain security clearances.
• Willingness to undergo periodic protocol, cultural, and security training.
• Must possess an active Secret (or TS/SCI) security clearance or be eligible to obtain one.
• This position does not offer relocation assistance; local candidates are preferred.

Prominent national law firm is seeking an Associate Attorney with 2+ years of litigation experience to join their Red Bank NJ office. You'll have a diverse caseload and work closely with Partners in a collaborative and collegial work environment.

Ideal candidate will have 2+ years of experience in ANY of these practice areas: General Liability, Construction, Transportation, Coverage, Premises Liability, Catastrophic Personal Injury, Habitability, Professional Liability, Municipal, Medical Malpractice, Auto, Employment, Product Liability, Toxic Tort/Environmental, Insurance Defense.

Responsibilities:

• Handle cases from inception to conclusion

• Take and defend depositions

• Make court appearances

• Draft motions, pleadings and respond to discovery

Qualifications:

• 2+ years of litigation experience

• Licensed to practice and in good standing in NJ and/or NY

• Juris Doctorate

• Trial Preparation experience

Base salary range 125k-175k+ (DOE)

Generous Monthly Bonuses

Comprehensive Benefits Package

Hybrid Schedule

Please email resume to

Job Description

Our client is seeking two motivated Associate Attorneys to join their plaintiff-side personal injury practice in Garden City, NY. This is an excellent opportunity to work alongside a team of experienced litigators handling serious injury cases while gaining exposure to complex litigation and significant settlements.

The firm currently has 20+ attorneys and is known for its strong plaintiff advocacy and results-driven approach to personal injury litigation.

Key Responsibilities:

• Manage a caseload of plaintiff-side personal injury matters, including motor vehicle accidents, premises liability, and other negligence claims.
• Communicate directly with clients and represent them in depositions, hearings, and litigation proceedings.
• Draft pleadings, motions, discovery responses, and conduct legal research to support case strategy.

Qualifications:

• Education: Juris Doctor (JD) from an accredited law school.
• License: Active license to practice law in New York.
• Experience: 2+ years of experience in personal injury or civil litigation.

Why This Opportunity Stands Out:

• Work with a well-established plaintiff litigation team of 20+ attorneys with a strong track record in personal injury matters.
• Exposure to high-value cases and multimillion-dollar settlements.
• Direct client interaction and litigation responsibility early in your career.
• Strong bonus potential, including rewards tied directly to major settlements.
• Business development incentives, allowing attorneys to earn one-third of revenue from originated cases.

Salary and Other Compensation:

The annual salary for this position is between $150,000 – $250,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

• Medical Insurance
• 401(k)
• Paid Time Off

Title: Trial Attorney – Personal Injury

Location: Fully Remote (California)

About The Firm:

The client is a nationally recognized personal injury law firm dedicated to advocating for individuals who have been seriously injured due to negligence. For over three decades, the firm has built a strong reputation for delivering exceptional results and compassionate representation for clients throughout California.

As the firm continues to grow, they are seeking an experienced Trial Attorney to join its litigation team. This is an exciting opportunity for a driven litigator who thrives in the courtroom and wants to handle significant personal injury cases while working remotely.

Position Overview:

The Trial Attorney will manage a caseload of complex personal injury matters and take cases through all phases of litigation, including trial. The ideal candidate is comfortable handling depositions, arguing motions, and presenting cases in front of juries.

This role offers the opportunity to work on high-value cases while collaborating with an experienced litigation team and support staff.

Responsibilities:

• Manage personal injury cases from litigation through trial
• Conduct depositions of parties, witnesses, and experts
• Draft and argue motions, including dispositive motions
• Develop case strategy and trial preparation plans
• Prepare witnesses and clients for testimony
• Represent clients in court hearings, mediations, and trials
• Collaborate with paralegals, case managers, and support staff
• Maintain strong client communication and case updates

Qualifications:

• Active license and good standing with the California State Bar
• 5+ years of personal injury litigation experience
• Trial experience strongly preferred (first or second chair)

Salary and Other Compensation:

The annual salary for this position is between [$250,000 – $300,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [2 to 3 weeks of paid time off]

Pay: $115,000.00 - $150,000.00 per year

Why This Is a Great Opportunity

• Join a well-established litigation team with a strong reputation in defense work and a broad, sophisticated client base.
• Handle meaningful, hands-on litigation work instead of being siloed into narrow support tasks.
• Work on a varied caseload including general liability, personal injury, construction defect, commercial trucking, and other civil defense matters.
• Enjoy the flexibility of a remote role while still being part of a collaborative, growth-oriented team.
• Build your long-term career with a firm that values mentorship, substantive responsibility, and sustainable growth.

Location: Remote, based in the Hartford, Connecticut market, offering strong flexibility while staying connected to meaningful litigation work in the region.

Note: Candidates must have an active Connecticut law license and prior insurance defense or closely related civil litigation defense experience.

About Us

We are a growing civil litigation defense practice representing businesses, insurers, and self-insured clients in a wide range of complex matters. We are committed to delivering excellent results in a cost-effective way while fostering a professional, supportive, and flexible work environment for our team. Confidential Employer.

Job Description

• Handle civil litigation matters from suit inception through resolution, including pleadings, discovery, motion practice, and trial prep
• Draft motions, briefs, legal memoranda, discovery requests, and discovery responses
• Take and defend depositions
• Appear in court for hearings, conferences, and other proceedings
• Communicate directly with clients, opposing counsel, experts, and the court
• Develop case strategy, evaluate exposure, and support efficient resolution
• Partner with experienced attorneys and support staff on active litigation files
• Work on a diverse insurance defense caseload that may include general liability, personal injury, construction defect, commercial trucking, and employment-related matters

Qualifications

• J.D. required
• Active Connecticut bar admission required
• 3+ years of insurance defense or civil litigation defense experience
• Strong motion drafting, legal research, and writing skills
• Experience handling depositions, discovery, and court appearances
• Able to manage files independently while working well with a team
• Additional New England bar admissions are a plus
• Employment law, construction defect, and commercial trucking defense experience is a plus

Why You Will Love Working Here

• Remote flexibility with a respected and established litigation platform
• Strong mentorship and real hands-on litigation experience
• Collegial team environment with substantive responsibility
• Broad practice exposure and long-term growth potential
• Competitive benefits package including medical, dental, vision, disability coverage, retirement benefits, paid leave, and additional employee support programs

JPC-777

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Company Overview:

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributor of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Responsibilities and Qualifications

Summary:

As a Strategic Account Executive, you will own, protect and grow long-term relationships with existing large, high-value, complex enterprise clients, including Fortune 500 companies. These accounts are long-term contracted customers and represent a significant portion of our revenue, requiring a proactive, consultative and detail-oriented approach to ensure satisfaction, retention, and growth. Your role involves providing exceptional customer service, administrative support, and presenting white-glove, consultative solutions to senior-level customer stakeholders.

Organizational Impact:

This role is pivotal in maintaining and growing revenue from our most important clients, ensuring long-term partnerships and loyalty. By delivering a white-glove service experience and identifying upselling opportunities, you will contribute to overall customer satisfaction and revenue growth.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for assigned strategic accounts, ensuring a high level of client satisfaction and engagement
• This role follows a land‑and‑expand model, with approximately 70% focused on strategic account management and 30% on identifying and driving growth opportunities within existing accounts
• Manage all aspects of client relationships, including inquiries, administrative tasks, and escalations, with professionalism and urgency
• Coordinate complex, large-scale deployment of products or services with external and internal partners
• Identify and promote upselling opportunities for additional products and services that align with client needs
• Develop and execute account plans that support client objectives while driving incremental revenue for the company
• Coordinate with internal teams, such as Customer Success, Operations, and Product Development, to deliver seamless support and solutions to clients
• Conduct regular check-ins, business reviews, and performance reporting for clients to reinforce value and strengthen relationships
• Ensure contract compliance and assist with renewals or amendments as necessary
• Maintain detailed records of client interactions, product usage, and sales activity in CRM systems
• Stay informed about industry trends, competitor offerings, and client business developments to anticipate needs and provide proactive solutions
• Represent the company at client events, trainings, and industry gatherings to reinforce relationships and promote additional offerings
• Collaborate with sales leadership to refine account management strategies and share client feedback for continuous improvement
• Nationwide travel to meet with customers, attend events, or other business related reasons is required. Travel expectation is 30% per month.
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree in business, sales or marketing
• 5+ years of experience in account management, client success, or consultative/solution-based sales roles, preferably with large enterprise clients
• Proven track record of managing high-value accounts and delivering exceptional customer service
• Ability to effectively manage and sell complex, consultative solutions that require aligning products, services, and stakeholders to meet broader customer objectives
• Ability to identify upselling opportunities and present tailored solutions to clients
• Excellent interpersonal and communication skills, with the ability to build trust and influence senior-level stakeholders
• Strong organizational skills and attention to detail, with the ability to manage complex administrative tasks effectively
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions
• Entrepreneurial mindset with the ability to proactively identify challenges, think critically, and develop solutions in collaboration with internal partners Effective time management and organizational skills
• Strong written communication skills with ability to prepare clear, concise business proposals
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

#CardioPartners