Jobs in Alabama, AL

Sterling Search Partners is helping a Birmingham engineering firm with its search for a Project Coordinator. This position is in office 5 days a week and will require some daily travel to clients office.

• Leads development of processes and procedures to improve efficiencies. Interacts with HR, IT, Operations, Accounting and Safety to develop new platforms and operational improvements.
• Tracks and drives local performance metrics and project management using software and other tools that may be developed.
• Organize, update and maintain required documentation per format standards including post implementation clean-up work.
• Accountable for project reporting to ensure all information is collected and organized in a consistent manner while providing accurate and up to date view of the project status.
• Accountable for follow up on action items, tracking issues, documenting meeting minutes.
• Organizes tasks efficiently to meet deliverables on time; notifies management when schedules cannot be met; records and implements alternatives/options to minimize delay.
• Establish cooperative productive working relationships with functional business area resources and IT to resolve issues and keep projects moving.
• Conducts information searches, compiles data, and monitors and reports results as needed.
• Identifies and resolves issues that jeopardize projects success.
• Assists in the gathering and completion of project close out packages.

Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients’ teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.
• Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.
• Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.
• Maintain accurate and timely documentation in the agency management system.

Policy Support & Administration

• Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).
• Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.
• Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.
• Assist producers with new business workflows and help onboard new clients smoothly.

Cross-Selling & Client Growth

• Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.
• Engage in proactive outreach to ensure strong retention and client satisfaction.
• Build long-term relationships and act as a trusted insurance advisor for the clients you manage.

Compliance & Carrier Coordination

• Ensure all actions comply with state insurance regulations and documentation standards.
• Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.
• Stay up-to-date with carrier products, underwriting guidelines, and market changes.

Qualifications

Required

• At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).
• Active Property & Casualty insurance license (or ability to obtain quickly).
• Strong knowledge of personal lines products, markets, and underwriting guidelines.
• Excellent communication, client-service, and problem-solving skills.
• Proficiency with agency management systems
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Preferred

• 5 or more years of personal lines account management experience.
• Background in a smaller independent agency where adaptability and multitasking were essential.
• Experience quoting across multiple carriers through comparative raters or individual carrier portals.
• Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).

Key Competencies

• Client-first mindset with exceptional service orientation
• Strong attention to detail and accuracy
• Ability to work independently and manage a book of business
• Professional communication and follow-through
• Problem-solving and ability to navigate carrier guidelines
• Comfortable in a small-office, collaborative environment

What We Offer

• Opportunity to grow professionally as the agency expands
• Supportive team culture with room for autonomy
• Competitive compensation
• Licensing and continuing education support
• Flexible work environment (remote/hybrid options may be available depending on experience)

About Hoover CC:

Hoover Country Club is a private, member-owned and operated club established in 1959. The club was originally named Green Valley Country Club but was renamed Hoover Country Club in 2006 in honor of founder William Henry Hoover Sr. From 1972–1982 Green Valley CC hosted the LPGA Tour’s Birmingham Classic. Today, Hoover Country Club is known for having one of the strongest competitive golf memberships in the State of Alabama, with current and former members winning national championships, PGA Tour events, and numerous Alabama State Golf Association titles.

Hoover Country Club currently serves approximately 900 total members and features two main dining outlets, an active aquatics facility during the summer season, and hosts more than 100 member events annually. The club prides itself on delivering a welcoming, family-oriented environment while maintaining a high level of service and hospitality.

Position is supervised by:

General Manger

Position Concept:

The Director of Clubhouse Operations is responsible for exceeding expectations for members and guests throughout the clubhouse and aquatics areas. This position oversees daily operations of the clubhouse team including front-of-house dining, aquatics, and housekeeping. The role focuses on developing a professional service culture, supporting strong member engagement, and maintaining financial responsibility while highlighting the amenities and programming at Hoover Country Club.

Specific Responsibilities:

Ø Manages long-range staffing needs of the front-of-house, aquatics, and housekeeping teams

Ø Oversees the overall operation of the clubhouse and pool at the direction of the membership’s House Committee

Ø Ensures effective onboarding and training for all new team members

Ø Implements team development and training activities for clubhouse staff

Ø Maintains a visible presence in dining outlets to monitor and enhance the member dining experience

Ø Plans and coordinates member engagement events and social programming

Ø Maintains presence at major member events and club banquets

Ø Works with department heads to ensure events are both operationally and financially successful

Ø Works directly with the Executive Chef and culinary team to manage all food and beverage experiences

Ø Maintains appearance and cleanliness of the clubhouse and aquatics areas

Ø Implements and enforces policies and procedures for clubhouse and aquatics operations

Ø Follows standard human resource practices including job descriptions, performance reviews, and staff development

Ø Manages financial performance of the clubhouse operation and reports monthly to the Finance Committee

Ø Develops procedures for revenue generation and cost controls

Ø Assists in developing annual budgets for clubhouse operations

Ø Works with the Executive Chef to maintain effective cleaning and sanitation processes within the culinary operation

Ø Assumes responsibility for the clubhouse operation in the absence of the General Manager

Knowledge, Skills, and Traits:

Ø Ability to seek out new and innovative ways to meet and respond to the needs of an evolving and diverse membership

Ø Ability to interact positively with supervisors, management, coworkers, members, and guests while promoting teamwork

Ø Strong leadership skills with a focus on team development and service culture

Ø Ability to work consistently and professionally while treating all members with respect

Ø Strong organizational and communication skills

Ø Computer and hospitality software proficiency

Compensation and Benefits:

Salary:

Ø $100,000 – $110,000 per year

Benefits:

Ø Health insurance

Ø Dental insurance

Ø Vision insurance

Ø SIMPLE IRA

Ø Short and long-term disability