Sales Jobs in Dorr, MI

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As a General Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the General Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.

What’s in it for you? 

• -Top pay in the industry: Make up to $100,000 a year with base pay plus top-tier bonus potential.
• -Trip to Mexico! Every year, we reward our top performers on our Best of the Best trip to Mexico. In 2020, we’ll be taking 85 General Managers! 
• -Bonus program! General Managers have the potential to make up to an extra forty thousand dollars annually in bonus alone. 
• -Education programs, including GED and Tuition Reimbursement offerings  
• -Scholarship opportunities 
• -Medical/Dental/Vision benefits offered for all positions – even part-time! 
• -Free food! 
• -Vacation Time (Paid Time Off), Sick, and Holiday Pay 
• -Vacation Donation Program 
• -An incredible culture that encourages career growth and support 

General Manager Core Values:

Accountability & Integrity:

• Consistently demonstrates integrity in actions and expectations
• Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Scheduling and deploying the Team correctly
• Monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met
• Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork

• Creates unity in the team by building cross functional relationships
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment

Excellence:

• Strategic planner creates short term and long-term strategies for restaurant success
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
• Demonstrates efficient labor control, inventory control, and waste management.

Empowerment:

• Builds the capabilities of their team while identifying teams’ strengths and opportunities
• Provides learning and development opportunities for all Team Members.
• Offers guidance to Team Members regarding personal development opportunities and career path.
• Consistently demonstrates active and timely coaching capabilities.
• Seeks and shares ideas to help others succeed creating and leveraging tools, resources, and information that fosters personal and business growth.
• Bringing others along, operationally, through use of tools.

Required or Preferred Experience:

• Minimum of three years restaurant or retail experience, or combined experience and education.
• Experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change.
• ServeSafe Certified
• Must be at least 18 years of age.
• Valid Driver’s license and vehicle insurance.
• High school diploma or equivalent.

What’s in it for you? 

• -Top pay in the industry 
• -Trip to Mexico! Every year, we reward our top performers on our Best of the Best trip to Mexico. In 2020, we’ll be taking 85 General Managers! 
• -Bonus program! General Managers have the potential to make up to an extra forty thousand dollars annually in bonus alone. 
• -Education programs, including GED and Tuition Reimbursement offerings  
• -Scholarship opportunities 
• -Medical/Dental/Vision benefits offered for all positions – even part-time! 
• -Free food! 
• -Vacation Time (Paid Time Off), Sick, and Holiday Pay 
• -Vacation Donation Program 
• -An incredible culture that encourages career growth and support 

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

$50000 per year - $100000 per year

#taco

What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn, evolve, and shape what comes next on our mission of making lives better.

As an Assistant Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

At Border Foods, we will unlock the full potential of our employees and guest’s restaurant experience by creating safe welcoming and supportive environments where everyone can thrive.

The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

What’s in it for you? 

-Flexible scheduling 

-Top pay in the industry 

-Bonus program! Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone! 

-Education programs, including GED and Tuition Reimbursement offerings  

-Scholarship opportunities 

-Medical/Dental/Vision benefits offered for all positions – even part-time! 

-Free food! 

-Vacation Time (Paid Time Off), Sick, and Holiday Pay 

-Vacation Donation Program 

-An incredible culture that encourages career growth and support

Assistant Manager Core Values:

Accountability & Integrity:

• Consistently demonstrates integrity in actions and expectations
• Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Scheduling and deploying the Team correctly monitors the performance of each Team Member and hold them accountable for standards and expectations.
• Ensures a quality customer experience by driving fast and friendly service
• Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).
• Ensure health and safety standards are met    
• Adheres to all local, state, and federal laws and guidelines.

Family & Teamwork:

• Creates unity in the team by building cross functional relationships     
• Respond to Team Member questions and resolves employee issues in a timely manner.
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Able to navigate challenging situations and provide appropriate guidance
• Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences  
• Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
• Instills a recognition culture that creates a positive work environment

Excellence:

• Strategic planner creates short term and long-term strategies for restaurant success  
• Delivers profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments     
• Sourcing, hiring, and developing excellent Team Members
• Conducting New Hire orientation and developing the training plan for each new hire   
• Minimizes loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements.
• Demonstrates efficient labor control, inventory control, and waste management.

Empowerment:

• Builds the capabilities of their team
• Provides learning and development opportunities for all Team Members.     
• Offers guidance to Team Members     
• Consistently demonstrates active and timely coaching capabilities.   
• Bringing others along, operationally, through use of tools.

Required or Preferred Experience:

• Minimum of one years restaurant or retail experience, or combined experience and education.    
• Experience with sales building, P&L statements, recruiting, and training.   
• Proven track record of successful hiring and retention.  
• Required when needed, the ability to work early morning, evenings, late night, weekends, and some holidays. Schedule demands may change.      
• ServeSafe Certified    
• Must be at least 18 years of age.   
• Valid Driver’s license and vehicle insurance.
• High school diploma or equivalent.

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Border Foods reserves the right to add or delete duties and responsibilities at the discretion of Border Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Border Foods is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation. 

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

$14 per hour - $35 per hour

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats, and accessories. With more than 800 stores in all 50 US states, Puerto Rico, and Canada, Journeys offers the most popular brands that cater to the teen lifestyle. Through strategic artistic partnerships, event sponsorships, exclusive content, creative collaborations with musicians, and a focus on giving back to the community through charitable events and volunteer programsJourneys has become more than just a retailer, but a universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted but encouraged and embraced. Journeys is an attitude you can wear.

Journeys is always looking for great people to join our team! For more information check out: Work For Journeys?

• We celebrate and reward success!
• Rapid promotion opportunities for top performers - we promote from within.
• We are a family with an Attitude That Cares.
• We encourage you to embrace your individuality.
• You get to work in a fun environment with the coolest people around.
• We conduct business with integrity and passion.
• Excellent benefits and employee discount.
• Compensation includes base pay, sales commission, and bonus potential.

Job Summary

To assist store management with basic store operations, developing associates, and achieving store and personal sales goals and standards of performance.

Essential Job Functions

• Meet and exceed store and personal sales goals and standards of performance.
• Assist in training and developing a successful sales team.
• Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices.
• Perform all opening and closing duties according to company policy.
• Supervise and manage all aspects of daily store operations in store management's absence.
• Supervise and manage all aspects of Loss Prevention practices in store management's absence.
• Effectively communicate all store needs to store management.
• Complete bank deposits.
• Complete all assigned tasks and responsibilities promptly.
• Complete all required training.
• Provide a fun, full service experience to all customers.
• Resolve customer issues effectively.
• Understand the Journeys culture and demonstrate it to the team.

Job Requirements

• Prior retail sales experience preferred.
• Ability to multi-task in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Desire to succeed in fast-paced retail environment.
• Willingness to learn.
• Completion of all training programs leading up to Sales Lead position or equivalent training.
• Ability to work night and weekend shifts.
• Ability to climb, reach, bend, and lift up to 50 pounds.
• Stand for long periods of time.
• Must be at least 18 years of age.

*Age requirements for part-time employment may vary based on state.

Pay and Benefits

Check out the following website for more information on all our awesome benefits: *The pay rate, commission, and bonus structure varies per job title, county, city, state or province. Benefits offered may include medical, vision, and dental insurance, a vacation package, and community service hours but may also vary by state, province, or territory. For clarification, refer to .

Pre-Application Disclosures

Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination. All employment decisions are based on business needs, job requirements and individual qualifications. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions in force, recall, transfer, leaves of absence, compensation and training. Any applicant or employee who needs a reasonable accommodation to apply for employment or to perform the essential functions of his or her job should email or call (615) 367-7467. Genesco's employment practices will continue to be directed toward full utilization of all available human resources. We believe that this approach to our human resources is not only legally and morally proper, but also is an intelligent and economic business practice.

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Grand Rapids, Michigan.

Job Summary

The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.

Principal Duties And Responsibilities

The primary responsibility of an Account Executive is to build a book of business through:

• Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
• Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.

Compensation Summary

The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.

Experience And Education

• Passing the state licensing exam, once hired
• Legally authorized to work in the United States

Required Skills And Abilities

• Exceptional written and verbal communication
• Experience in a fast-paced work environment
• B2B or B2C sales experience or related college major
• Competitive attitude
• Networking abilities
• Entrepreneurial spirit
• Problem-solving mentality
• Self-motivated, hands on, self-starter mindset that can do the work
• Strong time management
• Strong attention to detail and organization

Benefits Summary

• High quality voluntary health, vision, dental insurance programs
• Paid holidays, vacation, and sick leave
• Benefit offerings vary per agency*

This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

Summary:

The Office & Distribution Operations Manager is responsible for leading the daily function of the office while ensuring operational alignment across customer service, sales support, supply chain, and warehouse functions. This role directly supports distribution sales growth by aligning internal processes, team execution, and customer responsiveness.

As a key leader in a small business environment, this individual serves as the internal driver of coordination, accountability, and performance. The role balances the needs of the business, its customers, and its team while maintaining operational discipline and supporting revenue growth through distribution channels.

This position balances strategic planning with hands-on leadership and cross-functional coordination.

Cultural Fit:

As a growing, family-owned business, we prioritize collaboration, continuous improvement, and personal development. The ideal candidate embraces these values, inspires teams, and drives results through innovation and accountability.

Key Responsibilities:

Office Management:

• Oversee daily office operations and ensure smooth workflow across departments.
• Maintain organized systems, documentation, and administrative processes.
• Coordinate communication between customer service, sales, supply chain, and warehouse teams.
• Identify operational inefficiencies and implement practical improvements.
• Support leadership with reporting, data organization, and performance tracking.
• Maintain a professional, productive, and accountable office environment.

Distribution Sales Support & Channel Coordination:

• Lead Sales Support / Customer Service Representatives to ensure high Partner with sales leadership to support distribution channel growth.
• Oversee quoting, order processing, and distributor communication.
• Monitor distribution sales performance metrics and identify trends.
• Maintain and strengthen relationships with distributors and key accounts.
• Ensure operational readiness for promotions, product launches, and sales initiatives.
• Track and report distribution channel performance.
• Analyze sales trends and identify operational improvements that support revenue growth.
• Help remove operational barriers that impact distribution revenue

Operations Oversight:

• Align customer service, sales support, supply chain, and warehouse activities to ensure seamless order execution.
• Improve order-to-delivery cycle time and internal responsiveness.
• Monitor operational KPIs and ensure accountability across teams.
• Ensure accurate and consistent use of CRM and ERP systems.
• Standardize workflows to reduce errors and improve efficiency.
• Balance cost control with service excellence.

Team Leadership & Development:

• Manage and develop a small cross-functional team (sales support/customer service and supply chain).
• Establish performance expectations and accountability measures.
• Conduct regular coaching and performance reviews.
• Foster a collaborative, customer-focused culture.
• Improve team retention and engagement.

Role Impact

• The stabilizer of daily office operations
• The connector between departments
• The operational support behind distribution sales growth
• The accountability leader for internal performance

In a small company, this role has significant influence over culture, efficiency, and revenue support. When executed well, it creates clarity, momentum, and alignment across the organization.

Qualifications

The Office & Distribution Operations Manager serves as:

• 5+ years experience in office management, operations, or distribution support
• Experience in a small business environment preferred
• Experience overseeing customer service and supply chain coordination
• Strong organizational and prioritization skills
• Working knowledge of CRM and ERP systems
• Strong communication and leadership skills
• Ability to think critically and make balanced decisions under pressure

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products, functioning out of our Byron Center, MI, office to service the surrounding areas in MI from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!

Job Description:

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Requisition Number: 28506 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers.

Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.

Applications for this position will be accepted until 04/30/2026.

Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative .

Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service.

Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc.

is an Equal Opportunity Employer.

The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace.

Candidates must be willing to submit to a pre-employment drug screen and a criminal background check.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies.

As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $28.00 to $28.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees.

Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage.

Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Company Overview

At CasterDepot, we've been providing quality casters and above-and-beyond service since 1980. Our commitment to quality and customer satisfaction is reflected in our ISO 9001 QMS certification.

Position Summary:

We are seeking a proactive, detail-oriented Customer Service Sale Support representative to join our growing team.

This vital role serves as the key liaison between our sales team and customers, ensuring clear communication, accurate order processing, and consistent support of sales initiatives. Your work will directly impact customer satisfaction and help drive continued business growth.

If you enjoy staying organized, helping others succeed, and being part of a collaborative team, this is an excellent opportunity to launch your career in sales support.

Key Responsibilities:

Customer Interaction

• Serve as a primary point of contact for customer inquiries
• Provide timely and accurate information regarding products, orders, and services
• Answer incoming sales calls for assigned branches

Order & Sales Support

• Process sales orders accurately and ensure timely delivery
• Monitor order status and resolve issues promptly
• Enter phone orders, email POs, and handwritten walk-in orders daily
• Enter drop ship sales and purchase orders as needed
• Facilitate approved RMA requests
• Review spot buy orders to ensure margin requirements are met or approved

Sales & Account Support

• Work with Account Managers to provide timely, competitive, and accurate pricing on quotes
• Support prospecting efforts and review inactive customer lists
• Provide account history where available
• Assist in executing marketing initiatives for each branch
• Train and support Account Managers in maintaining accurate CRM & ERP customer data

Product Knowledge

• Maintain up-to-date knowledge of product offerings and solutions

Additional Responsibilities

• Other duties as assigned by the Sales Director or Sales Coordinator

Performance Expectations:

• 95% Order Entry Accuracy
• Volume of daily transactions (emails, phone calls, CRM contacts added, etc.)
• CasterHead University course completion

First Six Months Focus:

Month 1–2: Foundation & Training

• Complete onboarding and begin CasterHead University coursework
• Learn product lines, industry terminology, and core processes
• Shadow Account Managers and Sales Support team members
• Begin handling basic order entry and customer inquiries with supervision
• Develop working knowledge of CRM and ERP systems

Goal: Build product confidence and process accuracy.

Month 3–4: Independent Execution

• Independently manage incoming calls for assigned branches
• Process daily phone, email, and walk-in orders with 95%+ accuracy
• Monitor order statuses and proactively communicate updates
• Support Account Managers with quote preparation and pricing coordination
• Begin assisting with prospecting and inactive account follow-ups

Goal: Operate reliably with minimal supervision while maintaining accuracy and responsiveness.

Month 5–6: Ownership & Impact

• Consistently meet or exceed KPI targets
• Identify and resolve order discrepancies proactively
• Support margin review processes for spot buys
• Facilitate approved RMAs efficiently
• Contribute ideas for improving workflows or customer experience
• Assist in marketing initiative execution for branches

Goal: Become a trusted, dependable support partner to Sales and a confident point of contact for customers.

Key Behaviors for Success:

• Detail-Oriented Execution: Understands that accuracy matters. Double-checks work, takes pride in precision, and maintains 95%+ order entry accuracy.
• Responsiveness & Urgency: Responds to calls and emails promptly. Understands that speed and clarity directly impact customer satisfaction and sales performance.
• Ownership Mentality: Takes responsibility for tasks from start to finish. Follows up on open orders, unresolved questions, and pending approvals without being reminded.
• Clear Communication: Communicates professionally and confidently with customers, Account Managers, and leadership. Keeps stakeholders informed.
• Coachability: Actively seeks feedback, applies training, and embraces continuous learning through CasterHead University.
• Team-First Attitude: Supports branch success, collaborates cross-functionally, and understands that shared wins drive company growth.
• Margin & Business Awareness: Develops awareness of pricing, margin requirements, and profitability considerations — not just processing orders, but supporting smart business decisions.

Qualifications:

Education & Experience

• High school diploma required; Associate's or Bachelor's degree preferred
• 0–2 years of customer service, sales support, administrative, or related experience
• Entry-level candidates encouraged to apply

Technical Skills

• Basic proficiency in google (docs, sheets, drive, calendar, email)
• Experience with CRM or ERP systems preferred but not required
• Ability to quickly learn new systems and internal platforms

Core Competencies

• Strong organizational and time-management skills
• High attention to detail and accuracy
• Professional phone presence and written communication skills
• Ability to multitask in a fast-paced environment
• Problem-solving mindset

Additional Requirements

• Ability to work onsite at Corporate Office
• Willingness to sign non-compete and non-disclosure agreements
• Flexibility for occasional evening or weekend work