Operations Manager - Dispatcher

Bisson Moving & Storage has proudly served its community since 1919, offering "Service you can Trust from People who Care." As one of New England's largest full-service moving companies and an interstate agent for Atlas Van Lines, Bisson is dedicated to quality and professionalism. The company operates through several specialized divisions, including office moving, document storage, residential and corporate moving, and truckload freight. With a strong team-focused culture, Bisson invites passionate professionals to join and deliver exceptional service to every customer.

This is a full-time, on-site role for an Operations Manager - Dispatcher based in Scarborough, ME. The Operations Manager - Dispatcher will oversee daily operations, including scheduling and dispatching teams, coordinating shipments and logistics, and ensuring seamless communication between customers and staff. Additional responsibilities include monitoring workflow efficiency, problem-solving operational challenges, maintaining compliance with company standards, and managing resource allocation to ensure timely service delivery.

• Operations management skills, including workflow organization, resource management, and problem-solving abilities
• Proficiency in dispatch coordination with strong knowledge of scheduling, logistics, and team communication
• Strong interpersonal, communication, and leadership skills to guide staff and address customer needs effectively
• Proficiency with technology and relevant software systems for scheduling, tracking, and reporting
• Familiarity with transportation, moving, or logistics industry practices is an advantage
• Ability to work on-site and adapt to a fast-paced environment
• High school diploma or equivalent required; additional education or certifications in logistics, business administration, or related fields are a plus
• Previous experience in a similar role preferred