Facilities Operations Manager

Join our team as a Facility Operations Manager at Monadnock Community Hospital. At our community hospital, facilities operations are more than maintaining buildings — it’s about creating a safe, healing environment where care can thrive. As our next Facilities Operations Manager, you won’t just oversee systems and infrastructure; you’ll play a critical leadership role in supporting the comfort of every patient, and every team member who walks through our doors. This full-time position comes with competitive compensation and robust benefits.

Be part of something bigger

Monadnock Community Hospital is seeking a seasoned facilities professional with deep technical expertise in HVAC systems, complemented by working knowledge of plumbing, electrical systems, and building automation/controls — ideally within a healthcare setting.

The ideal candidate brings 10+ years of progressive experience in the skilled trades, along with several years of proven leadership overseeing maintenance teams and operational repair projects. Strong supervisory experience is essential, with the ability to guide staff, prioritize complex workloads, and ensure projects are completed safely, efficiently, and in alignment with regulatory standards.

This is an opportunity for a hands-on leader who combines technical experience with the ability to inspire a team and support a mission-driven healthcare environment.

This position offers the opportunity to lead daily operations across our main campus and satellite properties, including oversight of our boiler and generator power plant, building infrastructure systems, and hospital grounds. You’ll guide a skilled maintenance team, coordinate preventive and corrective maintenance, and ensure continuous readiness for regulatory surveys — all while fostering a culture of safety, efficiency, and accountability. In a healthcare setting, reliability is everything. Your leadership will directly support uninterrupted patient care and the comfort and confidence of our staff and visitors.

Beyond day-to-day operations, this role provides meaningful strategic impact. You’ll manage vendor partnerships, oversee operational projects, and collaborate on long-term capital planning and sustainability initiatives that shape the future of our organization. Reporting to the Director of Facilities Operations, you’ll serve as a key contributor in strengthening infrastructure, modernizing systems, and ensuring our hospital remains a resilient, forward-thinking cornerstone of the community.

If you’re a hands-on leader who thrives in complex environments and takes pride in mission-driven work, this is your opportunity to make a lasting difference — not just in facilities management, but in the health and wellbeing of an entire community.

Join our team and contribute to the mission of our small non-profit hospital, where every employee plays a vital role in providing quality healthcare to our community.

Responsibilities:

• Lead comprehensive facilities oversight across HVAC, plumbing, electrical, life safety, medical gas, and critical building infrastructure systems in a mission-driven healthcare environment.
• Drive operational excellence by ensuring timely completion of work orders and preventive maintenance through effective management of our computerized maintenance management system (CMMS).
• Inspire and direct a skilled maintenance team, overseeing equipment installation, repairs, and proactive maintenance that keeps our hospital running safely and efficiently.
• Serve as the go-to technical expert, analyzing and troubleshooting complex building systems and recommending strategic, cost-effective solutions.
• Act as a trusted advisor to leadership, bridging hands-on facilities expertise with director- and executive-level decision-making.
• Champion regulatory compliance and survey readiness, maintaining continuous preparedness for unannounced inspections and accreditation reviews.
• Represent the organization with regulatory agencies, including NH DES, Life Safety Code inspectors, and the EPA, ensuring environmental and life safety standards are consistently met.
• Design and optimize the CMMS program structure, including asset hierarchy, preventive maintenance templates, reporting, and KPI tracking — achieving critical PM completion rates above 90% monthly.
• Lead energy management and sustainability initiatives, including Energy Star participation, energy rebate programs, emissions monitoring, and state inspections.
• Oversee asset lifecycle management, partnering with leadership on capital planning, equipment replacement, upgrades, and infrastructure improvements.
• Build and strengthen a high-performing team, helping select and develop staff who align with the organization’s technical standards, leadership competencies, and core values.

Working Hours:

• Typical hours are 7am – 4pm Monday – Friday with occasional weekend project work which will be balanced. Secondary on call representative after the on-call maintenance staff.

Salary:

Competitive salary based on experience.

Travel Details:

• Must have valid driver's license, ability to occasionally drop off equipment or pickup during urgent needs/times.

Work experience:

• 10+ years in facilities maintenance operations, or related field, with at least 2-3 years in a supervisory or management role; healthcare setting strongly preferred.
• Work experience in related trades or facilities maintenance and repair environment strongly preferred.
• Experience in Joint Commission/CMS survey prep preferred.
• Ability to interpret blueprints, construction docs, and CAD drawings.

Education:

Associate’s degree or equivalent combination of education and work experience. HVAC certification preferred but not required.

Skills:

• Technical Building Systems Expertise: Profound knowledge of HVAC, electrical systems, plumbing, and specialized medical equipment support is vital for maintaining hospital operations.
• Regulatory Compliance & Safety: In-depth understanding of healthcare safety regulations, environmental health standards, and compliance with CMS (state-level) or the Joint Commission requirements.
• Crisis Management & Problem-Solving: Ability to handle emergency situations (e.g., power outages, equipment failure) with speed and calm to ensure patient safety and minimize disruptions.
• Vendor & Contract Management: Skill in negotiating with vendors, overseeing contractors, and managing budgets effectively.
• Leadership & Communication: Strong ability to coordinate teams, foster collaboration, and communicate clearly with both technical staff and executive management.
• Technology Proficiency: Proficiency in Computerized Maintenance Management Systems (CMMS) and Computer-Aided Facilities Management (CAFM) software to manage assets and work orders. Proficient in MS Office suite including Work, Excel, Outlook, and PowerPoint.

Key Qualifications & Traits:

• Organizational Skills: Managing multiple projects, maintenance schedules, and daily operations concurrently.
• Strategic Planning: Long-term planning for facility upgrades, sustainability, and resilience.
• Adaptability: Capacity to adapt to new technologies and changing healthcare regulations.

Behaviors:

• Proactive Planning & Prevention: Instead of just "putting out fires," top candidate lives by a proactive stance by implementing preventive maintenance schedules. Strong focus on reducing reactive repairs, minimizing downtime, and extending asset life.
• Safety-First Mentality: Ensuring the safety of occupants is the top priority. This involves conducting regular safety audits, staying updated on OSHA and local compliance, and maintaining robust building infrastructure emergency preparedness plans.
• Data-Driven Decision Making: Use metrics and Facility Management (FM) software (CMMS) to track work orders, preventive maintenance, and cost of maintaining assets. Showing your "work" with data helps justify costs and strategic investments to executives.
• Sustainability Stewardship: Actively seek energy-efficient upgrades (like LED lighting or HVAC optimization) to reduce both environmental impact and long-term operational costs.

Interpersonal & Leadership Behaviors

• "People-First" Communication: Ops Manager interact with everyone from C-suite executives to external contractors. Successful Operations Manager "talk with people, not at them," using bidirectional communication to ensure all parties are aligned.
• Empowerment Over Micromanagement: Trust your technicians and staff to do their jobs without constant oversight. A high-performing leader will provide the necessary tools and training, then allow their team autonomy to solve problems.
• Emotional Intelligence & Empathy: Recognize the diverse needs of building users (e.g., different workspace preferences across generations). Showing empathy and fostering a more inclusive workplace culture.
• Humility: FM is often a "thankless" job where success is marked by everything running so smoothly that no one notices. The best Ops Manager find personal satisfaction in this behind-the-scenes success.

Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

MCH offers a supportive and collaborative work environment. If you're a passionate and team-oriented individual seeking a rewarding career, we encourage you to apply!