Engineering Jobs in Cheviot Ohio
45 positions found
Quest Defense Systems and Solutions is seeking a Senior Materials Engineer to grow with our company. In this role, the engineer will be assigned to a well-structured Engineering Support office dealing with Aero Engines / Gearboxes domain, will be in charge for the activities related to R&D, test, analysis and characterization of materials, Verify & Validation development processes of new materials, definition of technical specifications of special treatments, failure analysis/investigation on damaged and/or NC components, partnering with other Departments (i. e. Design, Quality, Manufacturing, Supply Chain etc) and directly interfacing with suppliers.
Roles & Responsibilities:
- Support and drive material qualifications of new supplier's turbomachinery hardware ensuring robust processes while supporting supply chain capacity improvements.
- Prepare and present technical data to internal and external customers.
- Participate on business and industry teams supporting overall improvement in the application of special processes for turbomachinery parts.
- Provide technical and strategic support to supply chain through reviews and pre-production meetings.
- Define technical specifications and requirements.
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures.
- Evaluate non-conformances by reviewing, analyzing requirements and acceptability criteria, recommend disposition procedures and maximizing producibility
Required Skills (Technical Competency):
We're excited to talk to you if your qualifications meet the following criteria:
- 4-6 years of experience as materials engineer in aerospace or gas turbine industry manufacturing, quality systems and field support.
- Bachelor/Master of Science in Materials Engineering, Materials Science, or Metallurgy
- Some expertise in Additive Manufacturing processes and technologies will be preferential;
- Broad knowledge about different materials (metallic, ceramic, composite, polymeric etc) and experience on characterization tests;
- laboratory operations experience (knowledge of procedures, equipments etc);
- Finite Elements Analysis background (knowledge of ANSYS tool advantageous but not mandatory)
- Knowledge about coating / surface treatments processes advantageous but not mandatory
- Good computer skills (Excel, PowerPoint, Word, Outlook)Project Management experience is desired, but not required
- Strong interpersonal skills and ability to work in a team environment
- Like to work in a fast paced, creative environment
- Enjoy people and dynamic teams with diverse experiences. We have fun together!
- US Citizen or Permanent Resident required
Physical Requirements & Work Environment:
- Mostly Office Environments, Occasional Shop Floor involvement.
- Substantial amounts of telephone and computer work.
- Heavily Regulated Industries with strict adherence to procedures.
- Flexibility to meet business deadlines by staying late or arriving early.
- Typical 8 hour days plus lunch / 40 hour weeks / core (required) hours are 9AM to 4PM
- Ability to use personal transportation to visit customer locations.
- Due to the nature of the work, all candidates must be a U.S. Citizen or Permanent Resident.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full compensation package is based on candidate experience and certifications
Pay Ranges
$75,000 - $95,000 USD
In this role, the SAP FICO Lead (Remote)will be responsible for providing incident, change request and enhancement support to customers, including processingAMS customer incidents, change requests, services requests, problems and changes.
Responsibilities: TheSAP FICO Lead (Remote)will be responsible for: Ensuringconsistent delivery of minor and major enhancements, project work including mini-projects, upgrades, roll-outs and other SAPFICOenhancement projects Effectively usingand improvingmethodology approaches and supporting tools Providinglong term dedicated SAPFICOsupport to one or more Strategic Accounts Monitoringand processing AMS customer problems and changes Processing and resolving work classified as Level 2 and 3 issues Proactive followingup of issues that are in customer action Establishing credibility and relationships with client decision makers, know their business, their industry, their culture, and their top priorities Performing other duties, as needed Qualifications: 5+ years of experience withSAPFICOproject implementation or production support in multiple modules /sub-modules Bachelors Degree in a related field (Accounting, Finance, Industrial Engineering, Mechanical Engineering, Marketing, Sales, etc.) Experience in multiple, full lifecycle SAP implementations Previous Leadership experience on SAP implementation projects or production support Experience configuring multiple SAP modules OR experience across multiple industries Integration experience with other process areas Desired Skills: Master's Degree
Remote working/work at home options are available for this role.
Job Title: Structural Engineering Department Manager
Location: Cincinnati, OH
About Jedson Engineering
Jedson Engineering provides full-service engineering, procurement, and construction management solutions to clients in industrial and manufacturing sectors. We deliver practical, innovative designs while focusing on safety, quality, and client satisfaction.
Position Overview
Jedson Engineering is seeking a Structural Engineering Department Manager to lead and grow our structural engineering group in Cincinnati, OH. The ideal candidate will have strong technical expertise in structural design, proven leadership skills, and the ability to manage both people and projects.
Key Responsibilities
- Lead and manage the Structural Engineering department, including supervising engineers, designers, and drafters.
- Oversee structural engineering deliverables across industrial and commercial projects (steel, concrete, foundations, buildings, and equipment structures).
- Provide technical guidance, quality assurance, and mentorship to team members.
- Collaborate with project managers and other discipline leads to ensure on-time, on-budget delivery.
- Develop staffing plans, assign resources, and support career growth of the team.
- Maintain department standards, procedures, and best practices.
- Build and maintain strong client relationships through technical leadership and excellent communication.
- Support business development efforts, including proposal preparation and project estimating.
Qualifications
- Bachelor’s degree in Civil/Structural Engineering
- Experience in structural engineering leadership/management role.
- Strong knowledge of structural design codes (AISC, ACI, ASCE, etc.).
- Experience with industrial projects (manufacturing, chemical, pulp & paper, or similar).
- Proficiency in structural analysis and design software (STAAD, RISA, RAM, or equivalent).
- Excellent communication, leadership, and organizational skills.
Why Join Jedson?
- Lead a highly skilled team with growth opportunities.
- Be part of a collaborative, client-focused culture.
- Competitive compensation and benefits package.
Valco Melton, a world leader in adhesive application, fluid handling, and quality assurance systems, is seeking a Field Service Technician to join the Field Service team based out of our world headquarters in Cincinnati.
The Field Service Technician will install, repair, and service Valco Melton's adhesive dispensing and quality assurance systems at customer sites. The Technician will also advise and train customer personnel in the operation of Valco equipment. Applicants must have general technical aptitude, ideally some prior experience working with machinery, and will need to work off of engineering drawings and electrical and pneumatic schematics.
This position will be based out of Valco Melton’s headquarters in Cincinnati, but approximately 80% of time will be spent traveling to and working at customer facilities out of town. The majority of this travel will be overnight trips to other states. This role will also entail working 2 weekends per month, on average.
In addition, travel may include occasional international trips to Canada.
This position will offer extensive opportunities for overtime and double time. With base salary + overtime, potential earnings can range from $70,000 to $95,000 annually.
Specific Responsibilities:
- Provide service and customer support during field visits or dispatches.
- Carry out all on-site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Determine customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers through high-quality work and winning customer service attitude.
Minimum Qualifications:
- High school diploma or equivalent; OR certification/diploma from relevant trade/vocational school.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Working knowledge of electrical and/or pneumatic control technology.
- Ability to work flexible hours and adapt to changing work schedules.
- Class 3 driving license and fluency in English.
- Ability to lift loads of ~50 pounds.
Preferred Competencies:
- Business-level Spanish (preferred).
- Knowledge of single- and three-phase power connections.
- Ability to navigate/program PLC/CNC equipment.
Benefits Package:
- Medical, dental, and vision insurance.
- Vacation and personal time.
- 401(k) with employer match.
- Profit-sharing program.
- Paid parental leave.
- Employer-paid life insurance.
- Free short-term disability insurance.
- Professional development assistance.
- Employee assistance program.
- Free on-site fitness center and exercise amenities
Company Description
FORMSET is located in Cincinnati, OH and specializes in industrial design, product development, and product rendering/animation. From concept to production, we offer full-cycle product development, industrial design, design engineering, and manufacturing optimization solutions as well. Our expertise ranges from consumer electronics to advanced prototyping and production solutions, serving both Fortune 500 companies and startups. At FORMSET, we are driven by a passion for transforming ideas into innovative, tangible products that push the boundaries of design and technology.
Role Description
This is a remote/hybrid role for a Freelance 3D Artist (Cincinnati preferred). The 3D Artist will handle tasks including creating 3D models, textures, and environments for realistic visuals, and setting up lighting to achieve desired aesthetic effects. Responsibilities also involve animating 3D assets and ensuring designs meet project specifications and timelines. Collaboration with cross-functional teams to deliver visually appealing animations will be a key aspect of the role.
Qualifications
- Proficiency with 3D modeling software(Blender preferred) and expertise in creating high-quality 3D models.
- Strong skills in environment creation, texturing, and lighting for realistic or stylistic visual outputs
- Experience in 3D product animations
- Ability to collaborate effectively in a remote working environment if necessary
- Attention to detail and a creative approach to problem-solving
- Previous experience in 3D animated product advertisement
Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses in the UK under * and other specialist shop banners, together with its Ocado Solutions division.
Ocado Solutions is responsible for corporate partnerships, providing the Ocado Smart Platform ("OSP") as a service to retailers around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications required to operate a world-class online grocery business. It is underpinned by Ocado's proven expertise and experience as a dedicated online grocer in the UK.
Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with Kroger to help it redefine the grocery customer experience in the United States through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.
Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce!
Job Summary
We’re looking for a hands-on Planning Manager / Lead to oversee daily sales and delivery capacity planning for our US operations. In this role, you’ll make sure we have the right people, routes, and resources in place to meet customer demand efficiently and on time.
You’ll work closely with teams across Kroger and Ocado to balance service quality, cost, and capacity — while driving improvements that make our network smarter every day. If you’re a strong leader who thrives in fast-moving, data-driven environments and enjoys solving complex operational puzzles, this is the role for you.
Key Responsibilities
- Lead the daily delivery of sales and capacity plans to meet customer demand.
- Partner with supply chain, retail, and operations teams to align planning strategies.
- Optimize routes, capacity, and resources to boost efficiency and service levels.
- Develop and execute contingency plans for operational disruptions.
- Deliver logistics projects and continuous improvement initiatives.
- Collaborate with key stakeholders across the US and UK to ensure alignment.
- Build and support a high-performing, inclusive planning team.
- Maintain and promote strong health and safety standards.
Skills
- Strong analytical and planning skills, including demand forecasting and logistics optimization.
- Proficiency with Excel or similar planning tools.
- Excellent communication and stakeholder management skills.
- Comfortable leading through change and making data-driven decisions.
- Background in project management, data analysis, or continuous improvement.
- Experience working in a 24/7 logistics or operations environment.
Location
Our Planning Lead position is located in our Monroe, OH, Kroger Fulfillment Center
For a sense of who we are and what we deliver we invite you to explore online to learn more about Ocado Technology and Ocado Engineering, which directly support the Ocado Solutions division, and take the next step in what will be an amazing career with us.
Learn about our partnership with Kroger:
- Kroger Bets on Robots With Ocado Deal
- Meet Ocado, Kroger’s Newest Weapon in Its Grocery Delivery War with Amazon and Walmart
- Check out this video about our advanced robotics technology
Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In the USA, we develop, market and produce a wide array of solutions from our 25 most innovative sites, based across the country. Stretch your skills, create and get inspiration from passionate colleagues. Every day, your energy, your thirst for knowledge, and your creativity will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Environment, Health & Safety (EH&S) is a strategic pillar of our business, supporting operational excellence and a strong safety culture. This role leads all EH&S activities at the site level, ensuring compliance, risk reduction, and continuous improvement aligned with Givaudan's global standards. Reporting to the Site Director, you will partner closely with site leadership and regional peers to drive cultural change and strengthen EHS capabilities. The position plays a critical role in influencing leaders, managing risk, and embedding EH&S as a shared responsibility across the organization.
Your Title: EH&S Manager
Your Location: Onsite - Carthage, Ohio
You Will Report To: Site Director
Responsibilities
Lead and Influence
Advise and coach site leadership on all EH&S matters, strengthening EH&S as a line responsibility
Develop and deploy the site EH&S vision aligned with global OPS/EHS strategy and local regulations
Manage risk and lead cultural change to reduce the likelihood of EH&S incidents
Ensure full compliance with EHS regulations and environmental permits (air, wastewater, stormwater)
Implement safety and health programs to ensure they are in place.
Collaborate and Mentor
Coach and mentor direct reports, supporting execution and career development
Lead all site EH&S training for employees and contractors
Deploy behavior-based safety programs and ensure emergency planning
Facilitate the site safety committee and guide identified issues to closure
Maintain relationships with external partners, authorities, and communities
Be the primary contact for federal, state, and local EHS regulatory agencies
Partner with internal functions including Regulatory, IT, and Regional Leadership
Improve Efficiency and Improve Results
Complete and submit all required regulatory reports accurately and on time
Own KPI reporting and initiate corrective actions to meet agreed targets
Analyze trends from audits, incidents, and near-miss reports and present insights to leadership
Support Process Safety Management activities, including PHAs and action tracking
Manage hazardous and non-hazardous waste programs
Maintain all required EH&S documentation
Your Professional Profile Includes
Bachelor's degree in Chemistry, Engineering, EH&S, or a related field
5-10 years of EH&S experience, including prior plant or site-based EHS leadership
Applicable country-specific EH&S certifications
5+ years of experience with Hazard identification, risk assessment, risk control, Root cause analysis, Process Safety Management, Auditing and compliance management
Health & Safety management systems
Environmental permit management
Emergency management
Compensation and Benefits
The established salary range for this position is $143,000-160,000. Actual compensation will depend on individual qualifications. Medical, dental, and vision coverage and a high-matching 401(k) retirement plan.
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners. At Givaudan, we are dedicated to cultivating an inclusive environment where every individual's voice is valued and has the power to shape our world. Join us in making a difference together.
The company, now part of Fairbanks Morse Defense, is rapidly growing and in need of a Machinist.
The successful candidate will be responsible for setting up and operating CNC mills and/or lathe, while also understanding machining centers, lathes, and other equipment to produce parts to tight tolerances within .001. Experience programming at machine is a big plus. FEC offers a unique working environment that allows a hands-on individual to develop and grow as the company expands its footprint and maintains high performance as a trusted defense contractor.
Key Responsibilities:
- Operate 3 or 4 axis machining centers to perform precision machining operations
- Participate in continuous improvement activities.
- Analyze data and production reports
- Review samples, drawings or instructions to understand specifications of output
- Plan the sequence of necessary actions for the completion of a job
- Take measurements and mark material for cutting or shaping
- Select appropriate machines (e.g. lathes) and position or load material for a job
- Determine and program size of batches, speed of machine etc.
- Monitor machine while working to adjust the feed, maintain temperature and identify issues
- Check output to ensure consistency with specifications and discard defects
- Keep records of approved and defective units or final products
- Set-up and operate manual and CNC machines to manufacture parts to meet engineering blueprints.
- Work closely with CNC programmer to ensure that programs manufacture parts that meet drawing specifications.
- Support maintenance of tooling, identifying tooling needs and sharpening tooling as necessary
- Operation of one or more CNC machines under the direction of supervisors
- Minor maintenance on machines
- Load programs and perform simple edits as needed
- Adhere to company Malpractice & Ethics Policies
Qualifications:
- High School Diploma (Preferred) or GED
- Reliable transportation to and from work
- Manual and/or CNC Machining Experience
- 3 axis CNC Millsa plus
- G&M Code editing a plus
- Must be able to use indicators and setting starting coordinates
- Use of basic measuring tools
- Understand X,Y,Z coordinates
- Ability to set up machine and operate it independently (change cutters) adjust speeds, feeds and edits
- Troubleshooting skills a plus.
- Must be able to lift 30 lbs.
- Minimum of 3 years of machining experience. Experience on CNC Mills, Manual Lathes and Mills is preferred.
- Ability to interpret shop drawings, layouts and sample parts to determine dimensions and tolerances of finished work pieces, sequence of operation, and set-up requirements
- Experience using calipers, micrometers, gauges and other precision measuring instruments is required
- Strong attention to detail
- Ability to troubleshoot
- Fanuc experience is preferable
- Good coordination, motor skills, and dexterity
- Maintain a clean and safe work environment.
- Ensures that all safety procedures are followed as stated on posted signs and in Company policy
- Creative thinking and idea generation
- Significant manufacturing experience
- Ability to communicate information clearly
- Ability to collaborate with others and work independently
Note: This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.
This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.
Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
Company Description:
- At Zion Solutions Group, we believe our people are the foundation of our success. We're not just looking for employees; we're seeking passionate innovators who are ready to shape the future of supply chain solutions. At Zion, you'll be part of a team that thrives on challenges and pushes the boundaries of what's possible.
- Our core purpose is to leave a positive and lasting impact on the lives of those we touch. We are driven by three core values: Be Bold, where we harness passion, creativity, confidence, and innovation to go above and beyond for our team, partners, customers, and community; Unwavering Commitment, where we are dedicated to building and maintaining long-lasting relationships by being trusted advisors in our industry and stewards of our culture; and Better Together, where we recognize the power and responsibility of trust, teamwork, and collaboration in pursuing a greater purpose. Through these values, we strive to create an environment where we can all grow, thrive, and make a meaningful difference.
Position Overview:
- The Strategic Account Executive (SAE) owns, cultivates, and expands relationships within Zion Solutions Group’s (Zion) prospects and customers. The SAE acts as the quarterback for assigned and new target accounts, aligning Zion resources, advancing strategic growth, and ensuring exceptional customer outcomes. The SAE will use Zion’s ICP to help qualify, develop, and maintain long-term relationships.
Core Responsibilities:
Account Ownership & Relationship Management
- Serve as the primary relationship owner for assigned and new accounts, developing strong multi-level relationships, even when an active opportunity does not exist.
- Maintain a detailed account playbook that includes organizational charts, key decision-makers, buying criteria, personal preferences, and critical milestones.
Strategic Growth & Positioning
- Breakthrough to assigned and new target accounts
- Identify, qualify, and shape opportunities within assigned and new accounts.
- Partner closely with others on the Business Development Team, Sales, Engineering, and Leadership teams to pursue and secure new business, driving measurable revenue and margin growth.
- Continuously monitor competitive activity and refine Zion’s positioning and win strategy within each account to maintain a strong market presence and increase qualified pipeline creation from existing customers.
Customer Advocacy & Experience
- Champion the customer experience by leading Quarterly Business Reviews (CBRs) and post-project debriefs.
- Design and execute customer engagement activities such as tailored events, site visits, and executive meetings to strengthen relationships and advocacy.
Planning, Execution & Governance
- Develop and execute comprehensive annual and rolling account plans that outline objectives, strategies, key risks, and growth initiatives.
- Ensure CRM accuracy and provide timely, data-driven updates on account health, pipeline status, and at-risk relationships.
Metrics & Performance Management
- Consistently monitor key account performance indicators, including revenue and margin growth, customer retention, pipeline creation, and forecast accuracy. Use these insights to guide strategy, support data-driven decision-making, and ensure alignment with organizational goals.
Qualifications:
- Bachelor’s in business, Engineering, or related field (or equivalent experience).
- 5+ years in Account Executive, BD, or customer success (preferably in material handling/logistics/integration).
- Proven success, building executive relationships and driving multi-year growth.
- Strong business acumen; comfortable with financials, ROI, and value cases.
- Excellent communication, negotiation, and executive presence.
- Organized, proactive, and collaboratively aligned with Zion’s core values: Be Bold, Unwavering Commitment, Better Together.
- Ability to travel up to 40% or as needed
Physical demands:
- Fun, with a side of work, is to be expected daily.
- Work outside of normal business hours can happen from time to time as we get busy closing business!
- Get to experience Operations up close and personal. This means:
- Occasional climbing on steps, scaffolding and/or mezzanines.
- Standing or walking for a long period of time.
- Possible exposure to noise levels exceeding recommended DBA levels.
- Working in office, warehouse, and manufacturing facilities
Our Salary and Benefits:
- We offer competitive compensation plus a comprehensive benefits package that aims to develop a world-class team by holistically supporting the individual. Zion believes that supporting all employees to have a full life, inside and outside of work, results in a team that feels personally engaged in Zion’s success.
- Zion strives for salary equity based on the job, and the candidate’s experience, skills, education, and (once hired) performance at Zion—not based on a candidate’s negotiation skills, gender, race, sexual orientation, or any other non-skills-based attributes.
Benefits:
- Quality Medical, Dental, Vision Insurance, with substantial employer subsidy
- 401(k), with up to 4% employer match
- Life, AD&D, Critical Illness, Legal Assistance, Group Accident, Hospital Indemnity, Short- and Long-Term Disability
- FSA
- Health & Wellness Benefit
- Casual Work Environment, with flexible hours
- Highly Flexible PTO with Generous Holiday Schedule
- Vacation day on your birthday
- 3 paid volunteer days off
- Swag Allowance
- Pet-friendly office
*** Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. ***
Location: On-site
Employment Type: Contract (3-6 months)
Seniority Level: Mid-Senior
Industry: IT Services & Consulting
Job Functions: Analyst, Technical Support
JOB SUMMARY
Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.
JOB RESPONSIBILITIES
1) Mobile Device Lifecycle & UEM Administration (Support Focus)
- Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
- Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
- Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
- Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
- Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.
2) Carrier Account & Telecom Expense Management (TEM)
- Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
- Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
- Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
- Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
- Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
- Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).
3) Security, Compliance & Access (Implementation)
- Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
- Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.
4) Service Delivery & End‑User Experience
- Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
- Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
- Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.
5) Asset, Inventory & CMDB
- Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
- Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.
6) Projects & Continuous Improvement (Execution)
- Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
- Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
- Evaluate new devices and accessories; document results and provide feedback into standards.
7) Documentation & Knowledge Management
- Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
- Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.
8) Vendor, Carrier & Stakeholder Management
- Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
- Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
- Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.
9) Mentorship & Team Development
- Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
- Promote a culture of safety, inclusion, and continuous learning.
Note: This list is not exhaustive; additional duties may be assigned based on business needs.
QUALIFICATIONS
Education
- Associate’s degree in Information Technology or a related field; or equivalent practical experience.
Work Experience
- 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
- Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
- Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).
Knowledge, Skills, and Abilities (KSAOs)
- Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
- Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
- Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
- Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
- Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
- Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
- Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
- Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
- Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).
Certifications (Preferred)
- Apple Device Support/Deployment certifications.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
- VMware/Omnissa VCP‑DWS (preferred).
WORKING CONDITIONS
- Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
- May require limited travel for deployments, vendor meetings, or training.