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Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Commercial Airplane (BCA) Engineering Data Analytics Tool Team (BEDAT) is looking for a Engineering Analytics Analyst to assist in transforming the BCA Engineering Digital footprint in Everett, WA.

Primary Responsibilities:   

• Collect, analyze and implement technical requirements for key performance indicators and metrics in a Cognos based dashboard serving community of 1500 users

• Design and support backend data source using MS SQL Server/Cognos, by extracting and staging data from 40 upstream databases, creating a single source authority for all BCA engineering related metrics and analytics

• Develop ad-hoc queries, reports and analytical analysis through SQL, R and Tableau in collaboration with business partners to analyze emerging opportunities

• Work closely with all levels of BCA Engineering leadership to understand the business and technical requirements

• Google Cloud Platform familiarization

• Leads cross-functional teams across multiple business processes

• Ensures accurate deliverables and maintains results, and communicates to all participants

• Collects, analyzes, documents, and integrates requirements from multiple process owners

• Applies and makes recommendations for the process, data, and applications/systems architecture

• May benchmark, or assist in benchmarking, best practices and industry standards; presents best practices at internal events

• Learns to balance competing strategic initiatives

• Conducts business requirements review, coordinates testing schedules, and assists in the preparation of test scripts

• Communicates with information technology organizations to represent customers and functional users on project requirements, activities, and status

• Serves as liaison to resolve business requirement issues between customer and information technology representatives

• Demonstrates basic knowledge and use of Project Management and/or Program Management Best Practices tools necessary to assist clients working through the life cycle of an improvement project, Includes facilitating plan development

• Seeks opportunities for company-wide synergy with practitioners of methods and tools from other skills or organizations

• Assists with integration of remaining aspects of enterprise architecture (e.g. information, data, and applications architecture)

• Ensures solution has architectural compliance and strategic alignment with business objectives

• Leads, participates, or works together to reach agreement on the development of business architecture design, phased implementation, and use

Basic Qualifications (Required Skills/ Experience):

• 1 or more years’ experience with collecting, organizing, synthesizing, and analyzing data from multiple sources, summarizes findings; develops conclusions and recommendations from appropriate data sources.

• 1 or more years’ of experience utilizing and developing Analytical tools & code. ie. SQL, tableau, Cognos, teradata, cloud platforms etc.

• Bachelors’ degree OR equivalent experience.

Preferred Qualifications (Desired Skills/Experience):

• 1 more years' experience with supporting multiple managers / leaders with developing strategic monthly, quarterly and yearly strategic plans.

• 1 or more years' experience working directly with executives or senior leaders

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Level 3 - $93,090 - $105,280

Applications for this position will be accepted until Mar. 23, 2026

Export Control Requirements:

This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is looking for an Experienced Product Lifecycle Process Engineer to support software installation and loading processes at our Everett, Washington location.

Position Overview:

Seeking an Experienced Product Lifecycle Process Engineer to support the installation and validation of loadable software on aircraft and in lab or production environments. This role collaborates with Design Engineers and Production Engineers to ensure procedures meet hardware/software requirements and safety standards, and to deliver clear, repeatable loading procedures, robust troubleshooting, and up-to-date user guides. The ideal candidate possesses hands-on Airplane Systems experience, strong technical writing skills, and a commitment to operational reliability.

Primary Responsibilities:

• Install loadable software on aircraft platforms and bench test environments in accordance with approved procedures.
• Develop clear, step-by-step loading procedures and instructions for both on-aircraft and bench scenarios.
• Collaborate closely with Design Engineers for each system to ensure loading procedures align with hardware/software requirements and safety standards.
• Validate and verify loading procedures through testing, design reviews, and field trials; capture results and implement improvements.
• Maintain and update user guides, procedure documents, and training materials as software and hardware evolve.
• Troubleshoot loading issues, document root causes, perform corrective actions, and verify effectiveness.
• Ensure compatibility with regulatory, airline-specific safety, security, and reliability requirements.
• Provide training materials or sessions for technicians and engineers as needed; lead or participate in hands-on training.
• Maintain change control, versioning, and traceability for all loading procedures.
• Contribute to risk assessments and safety analyses related to software loading activities.
• Support incident investigations related to loading activities and implement preventive actions.
• Ensure proper documentation and alignment software integrity practices where applicable.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Everett, WA location.

Basic Qualifications (Required Skills/ Experience):  

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement.
• 5+ years of relevant engineering experience

Preferred Qualifications (Desired Skills/Experience):

• Knowledge of software version control, builds, and software configuration management
• Familiarity with avionics test equipment, load devices, and data logging tools
• Experience writing and maintaining Engineering procedures and documents
• Understand product requirements relevant to certification, configuration, data and data management and engineering processes
• Knowledge of ARINC loadable software standards
• Knowledge of BCA software loading procedures
• Familiarity with aircraft system design and development
• Familiarity with aircraft networks and architecture

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union:

This is a union-represented position.

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

$107,100 - $144,900

Applications for this position will be accepted until Mar. 28, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.Boeing Commercial Airplanes is seeking an Associate, Mid-Level, or Senior Equipment and Tool Designer to join our 2nd shift Production Engineering team in Everett , WA .A successful candidate in this role will have passion, creativity, and an insatiable desire for process improvement and efficiency.

They will also have a strong desire to be out on the production floor, interacting with mechanics, safety, and tool makers, and directly supporting the production system.

In Production Engineering, we need highly responsible professionals committed to upholding the highest standards of safety, quality, and integrity.This is a unique 2nd shift opportunity in that you will be following a 4x9 schedule , working 4 days with 9 hours each (1:30 pm – 11 pm PST) , either Monday through Thursday OR Tuesday through Friday.

Employees are paid for a full 40-hour workweek and have 3 days off every week.Primary Responsibilities: Investigates and develops basic to moderately complex equipment and tooling concepts and specifications to satisfy aerospace product design and build requirements.

Participates in design reviews, collects design requirements, creates and revises drawings and models to support the build plan.

Creates specifications, purchase requests and usage instructions for equipment and tooling.

Self-checks designs for compliance with safety, producibility, maintainability, reliability, ergonomic factors and regulatory requirements.

Develops and documents equipment and tooling inspection and usage instructions, preventative maintenance plans, and supports user training development.

Provides technical support for engineering changes and discrepancies by investigating problems and analyzing data to identify solutions.

Maintains hardware and software configuration.

Supports the disposition of equipment and tooling.Basic Qualifications (Required Skills/ Experience): Experience working in a manufacturing/production environment Ability to work 2nd shift, as required by this position(Associate level) 1 or more years' related work experience or an equivalent combination of education and experiencePreferred Qualifications (Desired Skills/Experience):(Experienced level) 3 or more years' related work experience or an equivalent combination of education and experience(Senior level) 6 or more years' related work experience or an equivalent combination of education and experienceConflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Union Representation:This is a union-represented position.In locations where SPEEA representation applies, this job family will be covered by the terms of the collective bargaining agreement.

Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required.Pay and Benefits:At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.

Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Associate (level 2): $61,200
- $82,800Summary pay range for Mid-Level (Level 3): $73,950
- $100,050

Summary pay range for Senior (Level 4): $87,550
- $118,450Applications for this position will be accepted until Mar.

19, 2026Export Control Requirements:This position must meet U.

S.

export control compliance requirements.

To meet U.

S.

export control compliance requirements, a "U.

S.

Person" as defined by 22 C.

F.

R.

§120.62 is required.

"U.

S.

Person" includes U.

S.

Citizen, U.

S.

National, lawful permanent resident, refugee, or asylee.Export Control Details:US based job, US Person requiredRelocationThis position offers relocation based on candidate eligibility.Visa SponsorshipEmployer will not sponsor applicants for employment visa status.ShiftThis position is for 2nd shiftEqual Opportunity Employer:Boeing is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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