Salesforce Jobs in Reading, OH

Position Overview

Benefits All In, located minutes from downtown Cincinnati, is a healthcare consulting firm dedicated to helping employers build programs that support the unique insurance needs of their employees. Our mission is to provide expert guidance and resources that bring peace of mind to families while making healthcare more affordable.

We are seeking a Quality & Compliance Specialist to oversee regulatory compliance, quality assurance, and documentation governance within our RM Department. This role ensures regulatory alignment, maintains documentation integrity, and reviews high-impact case decisions to protect both member outcomes and organizational risk.

The ideal candidate is detail-oriented, experienced in compliance and quality review processes, and comfortable collaborating across teams to maintain consistent standards.

Benefits All In offers a collaborative work environment and a hybrid schedule with the ability to work remotely up to two days per week. If you have a growth mindset, strong attention to detail, and a passion for helping others, we encourage you to apply.

Key Responsibilities

Regulatory & Compliance Oversight

• Ensure adherence to Medicare regulations, licensing requirements, and HIPAA standards
• Monitor regulatory updates and implement necessary compliance framework changes
• Develop and maintain compliance policies and standard operating procedures (SOPs)
• Maintain documentation standards and compliance libraries
• Partner with Learning & Development to support regulatory training and continuing education

Quality Assurance & Audit Management

• Oversee quality review systems including:
• KPI monitoring
• Recorded call reviews
• Documentation audits
• Performance rubric evaluations
• Conduct regular compliance and quality audits
• Partner with leadership to implement corrective action plans and reinforce standards

High-Impact Case Review & Verification

• Review complex, high-claimant household cases before recommendations are presented
• Validate coverage options, provider alignment, and documentation completeness
• Ensure required materials and plan comparisons are properly documented in Salesforce
• Review “Lost” or “Stalled” opportunity decisions to confirm all viable options were explored
• Maintain governance over high-risk cases to ensure consistent documentation and decision accuracy

Risk Management & Oversight

• Identify potential compliance and operational risk areas
• Monitor complex member scenarios to reduce regulatory exposure
• Implement safeguards to strengthen documentation accuracy and decision validation

Reporting & Documentation Governance

• Maintain detailed audit records and compliance documentation
• Prepare reporting insights for leadership
• Ensure all high-impact case reviews and audit outcomes are documented in Salesforce

Cross-Functional Collaboration

• Serve as a primary point of contact for compliance-related guidance
• Partner with Team Leads, Account Managers, Account Executives, and Learning & Development teams
• Provide guidance on documentation best practices and regulatory standards

Systems & Monitoring

• Utilize Salesforce and Microsoft tools to track compliance activity, quality audits, and case reviews
• Support development of dashboards and monitoring tools to improve operational oversight

Qualifications

Required

• Experience in compliance, quality assurance, or regulatory oversight
• Knowledge of HIPAA and regulated environments
• Strong analytical skills with the ability to evaluate documentation and case outcomes
• Experience conducting audits or quality reviews
• Experience working within CRM systems such as Salesforce
• Excellent attention to detail and documentation discipline

Preferred

• Experience in healthcare, Medicare, or insurance-related environments
• Experience developing compliance policies or SOPs
• Experience working with operational performance metrics or KPI monitoring

Skills & Competencies

• Regulatory Compliance & Governance
• Quality Assurance & Auditing
• Risk Assessment & Mitigation
• Documentation Accuracy & Process Oversight
• Cross-Functional Collaboration
• Analytical Decision Validation
• Process Improvement

Benefits include a competitive base salary, being part of a growing company, as well as a competitive and comprehensive benefits package including 401k, attractive healthcare coverage, dental, vision, and employer-paid life insurance, ample paid time off, and a hybrid work schedule.

Divisions Maintenance Group provides maintenance services to multi-site and commercial facilities across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture, and top-notch benefits.

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector. As an AE, you will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space. This role involves a combination of sales prospecting and account management to achieve revenue targets and deliver exceptional service. The position relies heavily on an inside sales motion with an elevated level of customer touches expected. This position manages and operates its own book of business and can build operational support when volume hits numbers which support that investment.

RESPONSIBILITIES:

• Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.
• Develop and maintain a robust sales pipeline of prospective clients.
• Conduct market research to understand client needs and industry trends.
• Build and nurture strong, long-term relationships with existing clients.
• Serve as the primary point of contact for client inquiries and requests.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Maintain accurate records of sales activities and client interactions in Sales Force.
• Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Manage operations amongst your clients until such a time you build an operations team to support your P&L.
• Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Develop and implement process improvements to enhance operational efficiency.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Provide accurate reporting and performance metrics to senior management.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.

QUALIFICATIONS:

• 2-4 years’ proven experience in inside sales, preferably in facility management or related industries.
• Proficiency in using Salesforce and other CRM type software.
• Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
• Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
• Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
• Strong understanding of facility management services and industry best practices.
• Exceptional client relationship management skills.
• Strong leadership and team management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Lives Divisions Basics.

Educational Requirements:

• Bachelor's degree in business, marketing, or a related field; MBA preferred.

Computer skills and knowledge of hardware & software required:

• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.

Certifications & licenses (i.e., CPA, etc.):

• Valid Driver’s License.

Position Demands:

• Limited business travel when required to support accounts and new business growth.

• Divisions Maintenance Group is an equal opportunity employer.

Title: Account Executive

Reports To: Manager of Business Development/Sales Team Leader

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying, acquiring, and growing clients within the facility management sector. As an Account Executive, you will undergo comprehensive training to learn our operations, product, sales processes, and client management strategies. This role requires a mix of consultative selling, operations, strategic thinking, and effective communication to deliver value and exceed sales goals.

What You'll Do:

• Participate in structured training programs on sales techniques, operations, product knowledge, and client relationship management.
• Build and maintain strong, long-term client relationships through regular communication and a deep understanding of their business needs.
• Prepare and deliver compelling presentations and product demonstrations that highlight value and return on investment (ROI).
• Learn and maintain an accurate and up-to-date pipeline using CRM tools (e.g., Salesforce).
• Manage the full sales cycle and operations for your book of business from initial contact to execution; ensuring contracts are structured for long-term success.
• Understand clients’ facility management needs and tailor solutions to meet their specific requirements.
• Support the team in achieving monthly and quarterly sales targets.
• Shadow client interactions to gain hands-on experience in consultative selling.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Serve as the primary point of contact for client inquiries and requests.
• Provide regular updates on sales metrics, forecasts, and progress toward goals.
• Providing peace of mind by always being available to the customer.
• Other duties as assigned by management.

What You Need:

• 0-6 years’ experience in inside sales, account management or operations.
• Bachelor’s degree in business, marketing, or a related field is preferred but not required.
• Previous sales or operations experience in facility maintenance is preferred but not required.
• Proven track record in B2B or B2C sales is preferred but not required.
• Experience in using Salesforce and other CRM type software is preferred but not required.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
• Eagerness to learn and grow in a fast-paced sales and operations environment.
• Ability to provide uninterrupted peace of mind to our customers; day, night, and weekends.
• Basic understanding of how to navigate customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Excellent oral and written communication skills, multi-task oriented, and strong public speaking skills.
• Proficient understanding of facility management services and industry best practices is a plus.
• Proficient client relationship management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Lives Divisions Basics.
• Valid Driver’s License.
• Limited business travel when required to support accounts and business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

Title: Manager of Business Development

Reports To: Head of Mid-Size & SMB Sales

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

We are seeking an experienced sales leader to join our growing organization. As a Manager of Business Development (Mid/Size) Sales Leader you will develop, implement, and ensure execution of sales and operations strategies for delivering increasing market revenue while achieving gross margin. You will also be responsible for leading and scaling an Inside Sales team accountable to establishing consistent sales and account management processes, building, and maintaining strong business relationships with customers, and developing sound individual performance measures.

What You'll Do:

• Provides strategic direction to an inside sales team while anticipating key business and marketplace dynamics.
• Responsible for delivering sales and operational excellence.
• Oversee and manage training, metrics, accountabilities, communicating goals and expectations, all tied to a customer centric tactical business plan.
• Ensures forecasting and reporting of performance is accurate.
• Partners effectively with operations to build trust and confidence through the creation of strong working relationships.
• Ensure all customer expectations are met, and the Divisions value proposition is delivered.
• Establish and execute strategic business development initiatives and create documented key account plans for current and targeted customers.
• Look for new opportunities, product synergies and partnerships.
• Maintain sales forecasting, deliver bi-weekly market and sales reports.
• Identify business needs and apply your knowledge to develop and present world-class solutions.
• Prepare sales strategy, pre-sales resources, pricing, and negotiation for closure. Possess a "hunter" mentality and an energetic attitude to win new logos and grow business.
• Continuously develop and maintain a qualified opportunity pipeline.
• Hire and Development a variety of individual contributors in individual sales roles.
• Increase market share in the Mid-Size arena by building out executable processes and ensuring deliverables are met.

What You Need:

• 7+ years' experience managing and leading local and regional inside sales organizations.
• Experience managing inside sales reps and aligning with operating teams.
• Experience and understanding of how to navigate small and mid-size organizations to gain access to key owners, management, and purchasing decision makers.
• Proven track record of achieving revenue targets and managing a successful sales team.
• Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
• Key understanding of budget, P&L, forecasting, and execution of financial deliverables.
• Excellent oral and written communication skills, multi-task oriented and extremely strong public speaking skills.
• Experience working across business units to leverage resources and capabilities to accomplish department goals.
• Strong strategic thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement sales strategies.
• Leads by example fosters an environment that reflects the values of the company.
• Ability to work in an entrepreneurial environment and work collaboratively as part of a go-to-market team.
• Strong communication and project management skills are a must - the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution.
• Lives Divisions Basics.
• Bachelor's or Master's Degree in business, marketing, or a related field; MBA preferred.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
• Valid Driver's License.
• Ability to travel - business travel when required to support accounts and new business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

Who We Are:

Since 2003, Advertising Vehicles has been a premier nationwide fleet graphics and vehicle advertising company, helping businesses of all sizes transform their vehicles into high-impact marketing assets. Headquartered in Cincinnati, Ohio, with teams across the U.S., the company offers end-to-end services—from strategic concept and in-house design to production, installation, and ongoing fleet management—within its 30,000-square-foot facility. By combining deep expertise in both vehicles and advertising with durable materials and data-informed design, Advertising Vehicles delivers scalable, brand-consistent solutions that turn fleets into moving billboards that maximize visibility, reinforce brand recognition, and drive measurable results on the road.

Position Overview/Purpose:

This Associate Account Executive position is designed to develop into an Account Executive role by providing hands-on exposure to the full sales cycle. During the first six months, the focus will be on learning departmental processes, shadowing Account Executives, and supporting day-to-day activities such as vehicle measurements, client interaction, and sales order entry. After six months, the role will begin targeting and qualifying new business opportunities with increasing independence.

Principal Duties and Responsibilities (Essential Functions):

Foundational Training (First 6 Months)

• Support local sales orders by managing day-to-day activities and responding to customer requests from small business clients
• Take measurements of customer vehicles
• Gain hands-on experience with the order entry process
• Provide customer support and assist with account maintenance
• Shadow Account Executives to learn best practices for sales outreach and client interactions
• Coordinate client proofs and approvals
• Act as liaison between sales team and other departments to ensure smooth workflow
• Respond to sales requests regarding invoicing, shipping, quality concerns and orders
• Assist with reporting, documentation and process improvements to enhance sales efficiency
• Work with internal teams to ensure timely resolution of quality issues
• Assist with document gathering
• Maintain accurate order processing

Sales Development (Months 6–12)

• Prospect, pitch, and close new business selling high-impact graphic advertising solutions
• Identify and engage key decision-makers to build strong client relationships and drive brand adoption
• Work toward achieving sales goals through consistent prospecting and effective deal management
• Deliver engaging and persuasive sales presentations
• Maintain a well-organized pipeline in CRM with accurate tracking and timely follow-ups
• Collaborate with internal teams to ensure seamless execution of customer campaigns
• Participate in weekly sales meetings to discuss strategies, share insights, and improve performance
• Other duties as assigned

This role is designed to transition into an Account Executive position after 12 months, based on performance and achievement of program goals.

Requirements

Qualifications & Skills:

• Bachelor’s degree in Business or related field
• Internship or co-op experience in sales, business development or a related field
• Resilient & self-motivated – Eager to learn and driven to achieve goals
• Strong communication & presentation skills
• Tech-savvy – Proficiency in MS Office and a willingness to learn CRM systems (HubSpot, Salesforce, etc.)
• Valid driver’s license and personal vehicle to travel to client locations.
• Ability to travel locally 20%-30% of the time

Position Summary

The Project Coordinator is a key member of the Client Experience (CX) team, responsible for supporting our Project and Client

Success Managers to ensure the seamless delivery of services to our clients. This role is central to our mission of creating a worldclass client experience by ensuring projects are executed efficiently, on time, and within budget.

The ideal candidate is a highly organized, detail-oriented individual who thrives in a fast-paced, collaborative environment and is

passionate about contributing to a culture of continuous improvement.

Responsibilities:

• Project Support & Coordination:

• Act as the central coordination point for multiple projects, assisting Project Managers with scheduling,

resource allocation, and tracking project deliverables.

• Liaise with clients to identify and confirm project requirements, provide status updates, and ensure all

client needs are met in a timely manner.

• Monitor project progress and handle any issues that arise, escalating to the Project Manager as needed.

• Documentation & Reporting:

▪ Create and maintain comprehensive project documentation, including project plans, meeting minutes,

action items, and status reports.

▪ Track project budgets and resource time entries, ensuring data accuracy in our core systems.

• System Management:

▪ Utilize our core business systems, Salesforce and Certinia (PSA), to monitor project progress, track

financials, and manage project data.

• Process Improvement:

▪ Actively participate in our new CX operating model, supporting our Process Champions by helping to

identify process gaps and contributing to the development of new, more efficient workflows

• Other duties as assigned.

Qualifications:

• 2+ years of proven work experience as a Project Coordinator or similar administrative role.

• Solid organizational skills, including exceptional attention to detail, multitasking and time-management.

• Strong client-facing and interpersonal communication skills.

• Experience with project management tools, direct experience with Salesforce or a similar PSA tool is highly preferred.

• A proactive, problem-solving mindset with a desire to learn and grow within the project management field.

• Ability to work effectively in a flat, collaborative team structure where empowerment and direct partnership are

valued.

Physical Requirements:

• Prolonged periods sitting at a desk and working on the computer.

• Occasional liftin pushing, pulling up to 15 lbs.

• Hybrid position: in-office and remote workdays.

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Title: Manager of Business Development

Reports To: Head of Mid-Size & SMB Sales

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

We are seeking an experienced sales leader to join our growing organization. As a Manager of Business Development (Mid/Size) Sales Leader you will develop, implement, and ensure execution of sales and operations strategies for delivering increasing market revenue while achieving gross margin. You will also be responsible for leading and scaling an Inside Sales team accountable to establishing consistent sales and account management processes, building, and maintaining strong business relationships with customers, and developing sound individual performance measures.

What You'll Do:

• Provides strategic direction to an inside sales team while anticipating key business and marketplace dynamics.
• Responsible for delivering sales and operational excellence.
• Oversee and manage training, metrics, accountabilities, communicating goals and expectations, all tied to a customer centric tactical business plan.
• Ensures forecasting and reporting of performance is accurate.
• Partners effectively with operations to build trust and confidence through the creation of strong working relationships.
• Ensure all customer expectations are met, and the Divisions value proposition is delivered.
• Establish and execute strategic business development initiatives and create documented key account plans for current and targeted customers.
• Look for new opportunities, product synergies and partnerships.
• Maintain sales forecasting, deliver bi-weekly market and sales reports.
• Identify business needs and apply your knowledge to develop and present world-class solutions.
• Prepare sales strategy, pre-sales resources, pricing, and negotiation for closure. Possess a "hunter" mentality and an energetic attitude to win new logos and grow business.
• Continuously develop and maintain a qualified opportunity pipeline.
• Hire and Development a variety of individual contributors in individual sales roles.
• Increase market share in the Mid-Size arena by building out executable processes and ensuring deliverables are met.

What You Need:

• 7+ years' experience managing and leading local and regional inside sales organizations.
• Experience managing inside sales reps and aligning with operating teams.
• Experience and understanding of how to navigate small and mid-size organizations to gain access to key owners, management, and purchasing decision makers.
• Proven track record of achieving revenue targets and managing a successful sales team.
• Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
• Key understanding of budget, P&L, forecasting, and execution of financial deliverables.
• Excellent oral and written communication skills, multi-task oriented and extremely strong public speaking skills.
• Experience working across business units to leverage resources and capabilities to accomplish department goals.
• Strong strategic thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement sales strategies.
• Leads by example fosters an environment that reflects the values of the company.
• Ability to work in an entrepreneurial environment and work collaboratively as part of a go-to-market team.
• Strong communication and project management skills are a must - the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution.
• Lives Divisions Basics.
• Bachelor's or Master's Degree in business, marketing, or a related field; MBA preferred.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
• Valid Driver's License.
• Ability to travel - business travel when required to support accounts and new business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.