Salesforce Jobs in Potomac, MD

JOOLA is seeking a Senior Project Manager that will play a critical role in ensuring the successful delivery of technology initiatives across enterprise systems, integrations, applications, and IT. This position will manage projects end-to-end, working closely with functional teams and offshore development teams. The role requires strong experience in Scrum methodology, JIRA-based project tracking, and exceptional organizational and communication skills. Familiarity with ERP (NetSuite), CRM (Salesforce), and eCommerce platforms is a strong plus.

Responsibilities:

• Project Delivery & Execution
• Lead planning, execution, and delivery of technology projects across enterprise systems and integrations.
• Ensure projects are delivered on time, within scope, and aligned with business priorities.
• Agile & Scrum Leadership
• Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).
• Maintain JIRA boards for sprint tracking, backlog grooming, and reporting.
• Cross-Functional Coordination
• Collaborate with U.S. functional teams and offshore development teams to ensure seamless execution.
• Act as the communication bridge between Product Managers, Technical Delivery, and Architecture teams.
• Risk & Issue Management
• Identify risks early, develop mitigation plans, and escalate issues as needed.
• Process & Governance
• Ensure adherence to project governance standards and documentation requirements.
• Stakeholder Communication
• Provide regular status updates, dashboards, and reports to leadership and stakeholders.

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, Information Systems, or related fields.
• 7+ years of project management experience, with at least 3 years of managing technology projects.
• Proven track record of delivering projects using Agile/Scrum methodology.
• Experience managing distributed teams across multiple time zones.
• Proficiency in JIRA and other project management tools (Confluence, MS Project, etc.).
• Certifications: PMP, PMI-ACP, or Certified Scrum Master (CSM) preferred.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Exceptional communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working in a global delivery model (onshore/offshore).
• Ability to influence without authority and drive cross-functional collaboration.
• Familiarity with ERP systems (NetSuite), CRM (Salesforce), and eCommerce platforms (Shopify) is a plus.
• Understanding system integration concepts and SDLC is a plus.

Why This Role Is Critical:

1. Delivery Accountability: Ensures projects are executed on time and within scope, reducing delays and cost overruns.
2. Cross-Team Alignment: Bridges U.S. and offshore teams, improving communication and reducing misalignment.
3. Agile Discipline: Drives Scrum best practices, improving predictability and team efficiency.
4. Visibility & Reporting: Provides leadership with clear project tracking and progress metrics.
5. Supports Strategic Goals: Enables timely delivery of ERP, CRM, and integration initiatives aligned with 2026 standardization objectives.

Goals:

• Deliver all assigned projects on time and within budget.
• Maintain high team engagement and adherence to Scrum practices.
• Improve visibility into project progress and risks for leadership.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote

Recruiter, Temporary Accounting & Finance

Location: Tysons, VA | Hybrid (Tuesday–Thursday in office)

Employment Type: Full-Time

Reports To: Recruiting Manager

About The Alliance Group

The Alliance Group is a fast-growing, national consulting and staffing firm supporting the Office of the CFO across eight core service lines: Financial Reporting, Technical Accounting, Month-End Close, Business Transformation, Business Systems, M&A Services, Interim Support, and Executive Search, with FP&A launching soon.

Our Interim Staffing practice is a high-energy, results-driven environment where speed, persistence, and relationship-building matter. We partner closely with clients to deliver top-tier accounting and finance talent on tight timelines, and we expect our recruiters to operate with urgency, confidence, and ownership.

If you thrive in competitive environments, enjoy closing deals, and want a career where your effort directly impacts results, Alliance is the place to build your recruiting career.

Position Overview

The Recruiter, Interim Accounting & Finance is a client-facing, execution-focused role responsible for sourcing, interviewing, and placing accounting and finance professionals into temporary and interim roles. This role partners closely with Business Development leaders and clients to understand hiring needs, identify the right candidate profiles, and manage the full recruitment lifecycle from intake through offer acceptance.

This is an excellent opportunity for an early-career recruiter with 1–2 years of experience who is eager to sharpen their recruiting skills, gain exposure to accounting and finance roles, and work in a fast-paced, relationship-driven staffing environment. The ideal candidate is polished, organized, proactive, and comfortable working directly with both clients and candidates.

Key Responsibilities

Recruiting & Candidate Management

• Partner with Business Development leaders and clients to understand hiring needs for temporary and interim accounting and finance roles.
• Source qualified candidates using multiple channels, including LinkedIn, internal databases, referrals, and job boards.
• Conduct phone and video interviews to assess candidate experience, skills, and alignment with client needs.
• Review, edit, and tailor candidate resumes to ensure accuracy, clarity, and client-ready presentation.
• Prepare and submit candidate profiles to clients, highlighting relevant experience and fit.

Client & Interview Coordination

• Coordinate client interviews, including scheduling, preparation, and follow-up communication.
• Serve as a professional, polished point of contact for both candidates and clients throughout the interview process.
• Provide timely feedback to candidates and clients to keep processes moving efficiently.

Offer & Pay Rate Management

• Negotiate pay rates in partnership with Recruiting Managers and Business Development leaders.
• Coach candidates through the offer and acceptance process, ensuring a positive candidate experience.
• Support onboarding logistics and placement confirmations.

Candidate Marketing & Pipeline Development

• Actively market qualified, unplaced candidates to existing clients and internal Business Development partners.
• Build and maintain a strong pipeline of accounting and finance talent for ongoing and future needs.
• Maintain regular touchpoints with candidates to support redeployment and long-term relationships.

Recruiting Operations & Systems

• Track all candidate activity, job requirements, submissions, interviews, and placements accurately in Salesforce.
• Maintain strong data hygiene and documentation to support reporting and team collaboration.
• Follow established recruiting processes while identifying opportunities for improvement and efficiency.

Qualifications

• 1–2 years of recruiting experience, preferably in staffing or professional services.
• Interest in or exposure to accounting and finance roles strongly preferred.
• Strong verbal communication skills with a polished, client-facing presence.
• Highly assertive personality with confidence picking up the phone and pushing conversations forward.
• Comfortable working in a fast-paced, deadline-driven environment.
• Experience using an ATS or CRM system; Salesforce experience is a plus.

Why Join Alliance?

• Hands-on recruiting experience with real client exposure early in your career.
• A collaborative team environment with strong support from Recruiting Managers and Business Development leaders.
• Clear opportunity for growth within a growing staffing and consulting firm.
• Hybrid work model with in-office collaboration Tuesday through Thursday in our Tysons office.
• A professional, people-first culture that values quality, relationships, and continuous improvement.

This Nonprofit Organization is in the higher education community offers career growth and advancement opportunities in a friendly environment while learning the basics of a public service organization. The Enrollment Analyst is responsible for timely and accurate processing of information and serving as the liaison between the department and external clients.

You will perform administrative and operational support tasks that may include: processing and filing documents, maintaining databases, and assisting users with account access. In an effort to ensure positive experiences for all clients, the incumbent will correspond with, and offer assistance to internal and external clients.

Responsibilities of Data Entry Assistant:

• Provide exceptional customer service to clients
• Support clients with file and data inquiries such as file errors and warnings, updating inaccurate data, submission schedules, etc.
• Process and analyze data files to ensure they meet organizational data integrity standards and compliance reporting requirements, as appropriate.
• Provide critical feedback on the new hire learning and development program.
• Participate in department meetings, trainings, and other formal and informal events.
• Collaborate with the Audit Resource Center and department leadership on escalations and support calls.
• Answer inbound inquiries using multiple communication channels (email, phone, etc.) and thoroughly document details in Salesforce.
• Effectively communicate with internal and external customers to ensure complete, accurate, and timely responses/resolution.
• Demonstrate openness to new perspectives and ideas.
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions.

Qualifications for Data Entry Assistant:

• Some college, or an equivalent combination of education and experience, including through military service will be considered.
• 0-2 years of experience in customer service or client management.
• Competency with computer skills (e.g., for database, web applications, and email).
• Experience working with Microsoft Office Suite (with a focus on Outlook and Excel).
• Strong critical thinking and active listening skills.
• Strong verbal and written communication skills.
• Demonstrated ability to adapt to changing priorities and procedures.
• Must live within a commutable distance to Herndon, VA

Additional Desired Requirements:

• Bilingual (Spanish).
• Undergraduate degree.
• Experience:
• With the student loan industry, higher education industry, and/or web order management.
• Working with data, and/or reviewing and analyzing large volumes of data.
• With Salesforce ServiceCloud.
• Strong interpersonal skills.
• Demonstrated ability to remain poised under pressure and work effectively on teams.

Description

FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.

Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas.

Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.

Sr. Sales Executive Job Description:

Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!

What You’ll Do: As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.

About the Role:

• Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
• Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
• Strategically grow a customer base through prospecting and cold calling.
• Technical aptitude (MS Office, internet applications, ).
• Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.

About You:

Experience:

• 4-year college degree or equivalent experience.
• Experience in outside sales in a professional B2B environment.
• Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
• Previous sales experience in online/advertising environment a plus.

Knowledge & Skills:

• Working knowledge of sales process, methods and techniques.
• Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
• Proven organization skills, effective time management skills and ability to work independentl

Travel:

• Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.

What’s in it For You?

What’s in it For You?:

At FindLaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
• Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
• Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
• Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
• Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
• Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
• Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
• Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
• Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are at almost $200K OTE.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Location:  Hybrid, McLean, VA office. 

About Vanbridge, an EPIC Insurance Brokers company. 

Vanbridge bridges the gap between insurance and capital markets, enabling our clients to manage risk, enhance strategies, and strengthen long-term financial performance. We go beyond the perceived limits of insurance to maximize its potential. As part of EPIC Insurance Brokers & Consultants, with revenues approaching $2 billion, we're proud to be consistently recognized as a "best place to work" with exceptional team retention, competitive compensation, and unmatched camaraderie.

Our interdisciplinary team of insurance, capital markets, legal, and tax professionals provides concierge-level consulting on estate, business, and financial planning strategies. We serve RIAs, CPA and law firms, family offices, private equity firms, corporations, and high-net-worth individuals who count on us for world-class solutions.

We are seeking a highly organized, detail-oriented, and proactive Executive Assistant to support the Director of Executive Benefits. This is a dynamic role at the intersection of high-touch client service and sophisticated planning. You'll serve as the operational backbone of a fast-paced practice, ensuring seamless coordination across client engagements, advisor relationships, and internal teams.

The ideal candidate thrives under pressure, anticipates needs before they arise, and brings both polish and practicality to everything they do. You'll gain exposure to advanced insurance concepts, estate planning strategies, and executive benefits, making this an exceptional growth opportunity for someone building a career in financial services.Key Responsibilities

• Provide comprehensive administrative support including calendar management, travel coordination, and meeting preparation
• Prepare and maintain reports, presentations, and documentation with exceptional attention to detail
• Handle confidential information with the utmost integrity and discretion
• Monitor deadlines and ensure timely completion of tasks and projects
• Manage CRM data entry, auditing, and task tracking with accuracy and consistency

• Coordinate client communications, scheduling, and follow-ups to ensure seamless service delivery
• Prepare materials for client meetings including paperwork, presentations, and supporting documentation
• Serve as a "concierge" liaison between advisors, internal teams, and external partners
• Assist with case design support, sharing concepts and strategies, and scheduling virtual meetings
• Support point-of-sale activities and post-sale relationship nurturing

• Review client data including assets, liabilities, insurance policies, estate documents, and tax returns
• Create net worth statements and input retirement planning data into planning software
• Summarize key components of life insurance, annuity, disability, and long-term care policies
• Support illustration and case design processes using industry software
• Conduct research and synthesize data to support strategic recommendations

• 5+ years of experience as an Executive Assistant, Personal Assistant, or similar administrative role
• Bachelor's degree in business, finance, or related field preferred (or equivalent experience)
• Strong proficiency in Microsoft Office Suite, Excel (formulas, pivot tables, reporting)
• Exceptional organizational skills with demonstrated ability to manage multiple priorities under tight deadlines
• Outstanding written and verbal communication skills
• High level of discretion, confidentiality, and professional judgment
• Self-driven with a sense of urgency, adaptability, and a results-oriented mindset
• Team-first mentality with a collaborative, supportive approach

• Experience in financial services, insurance, or executive benefits industry
• Familiarity with CRM systems (Salesforce preferred) and document management tools
• Working knowledge of financial planning software a plus
• Some understanding of life insurance products, planning concepts, or executive benefits (preferred)
• Life, Health, or FINRA Series 6/63 licenses a plus (or willingness to obtain)
• Experience with virtual meeting platforms (Zoom, MS Teams)

• Competitive compensation and comprehensive benefits (medical, dental, vision, pharmacy)
• Hybrid work environment with flexibility and work-life balance
• Exposure to sophisticated financial planning and executive benefits strategies
• Clear pathways for professional growth and career advancement
• A collaborative, supportive culture recognized as a "best place to work"
• Wellness programs, life and disability insurance, and additional employee benefits

COMPENSATION: 

The national average salary for this role is $65, $85,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY Vanbridge/EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page:   

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at:  

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

PenFed is hiring an SVP, Chief Marketing Officer to work onsite at our Tysons, Virginia location. The primary responsibility of this role is to drive PenFed’s growth by leading an integrated, data-driven, and digitally enabled marketing organization.

SVP, Chief Marketing Officer will oversee brand strategy, public relations, digital marketing, social media, analytics, personalization, and omni-channel member acquisition and engagement across all Deposits, Lending, Mortgage, Cards, and Wealth products. This position is responsible for developing and executing strategies that will enhance the overall image and reputation of PenFed; and clearly articulating those strategies to all stakeholders including leadership, employees, the media, industry influencers, members, community leaders, and the public.

The SVP, Chief Marketing Officer, will ensure that , the brand’s digital front door, delivers seamless, personalized, and measurable experiences for members and prospects. The role blends strategic leadership, creativity, and technological fluency, leveraging AI, automation, and analytics to optimize performance, reduce acquisition costs, and enhance member lifetime value.

Equivalent combination of education and experience is considered.

• Bachelor's Degree required in Marketing, Research, Business, Economics, Computer Science, Statistics, and Business Analytics required.
• Master’s Degree or MBA preferred.
• Minimum of twenty (20) years’ experience in Marketing.
• Minimum of five (5) years’ experience at the Vice President level, preferably in a financial services environment.
• Knowledge and experience within the financial services industry.
• Data Analytics & propensity modeling skills.
• Works closely with the IT/UX team to create viable data solutions for the marketing department.
• Knowledge of research methods and techniques, statistical and other methods used in the analysis and projection of data, survey methods and analytical techniques.
• Ability to plan, direct and advise others on highly complex and sensitive projects and prepare and present technical reports.

• Strong written and verbal communication skills; high degree of proficiency in synthesizing and communicating data from a variety of disciplines.

• Strong organizational skills, ability to multi-task, meet deadlines and manage priorities.

• Knowledge of AI, CRM and marketing technology solutions including Salesforce, Adobe Experience Manager, Campaign and Adobe Cloud services.

• Knowledge of Microsoft Office products and other graphics or presentation software; familiarity with statistical software desirable.

This position will supervise employees.

There are no additional licenses and/or certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Ability to travel to various worksites and be on-call is required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

Provide overall vision and leadership to PenFed’s marketing division. Build a high-performing, data-driven, integrated, collaborative and respected team, while encouraging an innovative, creative, commercially oriented, and proactive culture.

• Provide overall vision and leadership to PenFed’s marketing division. Build a high-performing, data-driven, integrated, collaborative and respected team, while encouraging an innovative, creative, commercially oriented, and proactive culture.
• Develop and execute PenFed’s enterprise marketing strategy to drive loan and deposit growth, membership acquisition, and brand differentiation.
• Develop, leverage, and govern AI-enabled marketing capabilities for creative content, acquisitions and workflows.
• Partner with business line leaders (Deposits, Lending, Mortgage, Cards, and Wealth) to align marketing investment with business goals and ROI. Work closely with PenFed’s lending and banking teams to optimize new member targeting.
• Collaborate with others to uncover and develop innovative opportunities that leverage the company’s assets and support revenue goals.
• Oversee regional marketing programs to strengthen PenFed’s presence and performance in priority markets.
• Develop a strategic review of the brand to ensure strength and consistency. Continue to build brand awareness, relevance, and reputation.
• Drive a fully integrated marketing strategy by developing best-in-class digital marketing and social media capabilities.
• Lead the digital marketing ecosystem - SEM, SEO, LLMs, programmatic, social, and affiliate marketing to maximize reach, conversion, and cost efficiency.
• Ensure a consistent, omni-channel digital experience across web, mobile, contact center, and branch interactions.
• Manage ongoing research to support, validate and define customer segmentation, insights, competitive positioning, department/category strategies and other business needs.
• Own and optimize as a best-in-class financial services website focused on personalization, usability, accessibility, and conversion optimization.
• Determine the Return on Investment (ROI) and evaluate the effectiveness of PenFed marketing campaigns and initiatives. Define and oversee full analytic lifecycle to improve pull-through.
• Create innovative data visualizations that translate complex data into clear, concise takeaways.
• Effectively and efficiently manage the marketing budget to drive measurable results.
• Enhance meaningful relationships with community members, regulators, media and key influencers, to strengthen market presence and to advance PenFed’s identity.
• Integrate marketing across all channels-digital, branch, contact center, email, direct mail, and partnerships to ensure consistent, member-centric experience.
• Collaborate with Product, Digital Experience, and Member Experience teams to deliver seamless acquisition and onboarding journeys.
• Analyze and execute media buying and reporting.
• Partner with IT to actively follow industry trends and ensure team is assessing, and strategically acting on, platform and landscape changes as they occur. Lead transformation efforts as necessary.
• Helps safeguard PenFed’s computer and IT systems by monitoring staff adherence of all security policies and related training for individuals managed by this role. Take appropriate action working with IT Security and HR when necessary to address any security breaches.

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 4

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

The Sr. Director, Marketing, Generic Medicines will drive a strategic growth strategy for USP standards and solutions in line with USP revenue growth goals. This role is responsible for understanding the Generic Medicines market, and target customer dynamics to shape strategies and plans that successfully deliver revenue and KPI goals. This includes co-leadership of program unit teams with Science colleagues and development of Annual Plans, Marketing plans and Go-to-Market strategies that align with USP 2030 strategy. The incumbent will be responsible for managing a comprehensive portfolio of products and driving portfolio solutions, and new product roadmaps that meet customer needs. This role will also oversee development and execution of marketing campaigns including positioning, messaging, budgets and key project initiatives that align with plans. In addition, this candidate will use data and analytics to monitor quarterly performance against key metrics and adjust accordingly to identify new opportunities and achieve growth goals.

The ideal candidate is a visionary leader with deep expertise in pharma marketing, a strong grasp of scientific and technical information, and proven success in managing cross-functional teams. This is a professional supervisory position and the incumbent in this role will drive thought leadership needed to deliver goals and also be responsible for the growth and development of direct reports and key staff members. This role will lead a unified team and fostering strong cross-functional collaboration to operationalize strategies and in turn drive USP Mission to support quality medicines and deliver public health impact. This position requires an individual with strong business acumen, strategic thought leadership, critical thinking and analysis, project management, collaboration and communication skills.

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

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• Define long-term vision and growth strategy for USP standards and solutions that address the Generic Medicines Industry and align with USP growth goals.

  
  

• Develop Annual Plans, Marketing Plans and Go-To-Market strategies that drive awareness, adoption, and usage of standards, products, and solutions to key target stakeholders.

  
  

• Co-Lead Program Units teams in oversight and alignment of strategies, plans and budgets to ensure a seamless approach to implementation across cross-functional teams.

  
  

• Work closely with Science, Industry Programs, Regions, Global Communications, Customer Service, SCDs and others to ensure a unified approach to supporting our products across all touchpoints.

  
  

• Oversee campaign strategies, tactics and calendars that drive product portfolio performance and that amplify the value of the USP brand.

  
  

• Collect data, insights and conduct market research and analyses, to identify opportunities and to inform marketing decisions.

  
  

• Regularly monitor and analyze market, industry and customer data, identifying trends, and implementing strategies to optimize product portfolio performance.

  
  

• Present quarterly business reviews including updates, and performance metrics to executive leadership and key stakeholders.

  
  

• Monitor market, competitive and customer trends to identify opportunities for growth and areas for improvement.

  
  

• Ensure compliance with industry standards, laws, and internal policies, maintaining ethical conduct and governance.

  
  

• Deliver impactful presentations and regular reports to key stakeholders and leadership team.

  
  

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

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• Bachelor's degree in business, Marketing, Life Sciences or a related field.

  
  

• 12 or more years of experience in marketing, brand management in pharma, life science, dietary supplement, food, or related field.

  
  

• At least ten (8) years of experience leading and supervising direct reports and staff including cross-functional team leadership.

  
  

• Experience with project and business process management, visual data and analytics, marketing technology and tools such as Adobe Marketo, Oracle, Salesforce, Tableau, others.

  
  

• Exceptional process and project management skills; able to manage a diverse and rapidly changing workload, leading across multiple teams within a matrixed structure according to timelines and business goals.

  
  

• Excellent presentation and communication skills the ability to inspire trust, confidence, and communicate effectively with internal and external audiences

  
  

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• Master’s degree in Business Administration or a related field, or equivalent relevant experience.

  
  

• Deep knowledge of the pharmaceutical industry.

  
  

• Experience with B2B and B2C

  
  

2 direct reports

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Base Salary Range: USD $202,000 – 262,150 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( ) notice from the Department of Labor.

Sales & Marketing

Full-Time