Salesforce Jobs in Middleton
3 positions found
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Software Order Fulfillment and Customer Service Specialist to join the Singlewire team. This position will be part of Singlewire's sales operations team. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Order Fulfillment & Customer Service Specialist is responsible for processing and fulfilling all sales orders while providing the highest level of customer service and sales support to our customers and partners. Our ideal candidate will exhibit people skills and extreme attention to detail, is a team player and a problem solver with critical thinking skills.
Your responsibilities may include:
- Responsible for processing orders. With attention to detail, a sense of urgency, and critical thinking to fulfill the complex orders we receive into our system.
- Work with Sales or others to obtain necessary documentation required for each order.
- Review contracts, verify data and order paperwork for completeness and accuracy.
- Communicate with our customers and partners and assist in the support requests related to licensing upgrades, reallocations, and provisioning.
- Maintain/Update customer information and files as needed. (Addresses, Tax Documents, etc.)
- This individual will be trained on multiple responsibilities. As our business needs change, they will be flexible, shifting their time between job responsibilities/functions.
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Associate degree or other equivalent experience in areas relating to order fulfillment, customer service or data entry required
- 2+ years of customer service experience
- Experience with computer programs including MS Office
Preferred Qualifications:
- Experience with Salesforce or other CRMs
- Extreme attention to detail. Excellent research and problem-solving skills.
- Excellent verbal and written communication skills.
- Disciplined, self-motivated, organized, and reliable.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels.
- Ability to prioritize tasks, think on your feet and be able to work around uses that may arise, to effectively optimize productivity.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
- Excellent math ability, with good analytical skills.
- Stellar work ethic and attitude.
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Equal Opportunity Employer
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability status, or other protected characteristics.
Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.
Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.
Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.
The Opportunity
An exciting opportunity is available for a Customer Success Specialist to join the Singlewire team. This position is part of a highly visible and customer-facing team responsible for the post-sale success and satisfaction of Singlewire Customers. If you are passionate about working with others and enjoy working in a fast-paced environment - this might be the position for you!
What You'll Do
The Customer Success Specialist will work closely with Customer Success Operations, executing strategies for customer satisfaction, revenue growth and expansion, and risk mitigation. Our primary focus is revenue protection and a growth mindset.
Key criteria that make you a good fit for this role include experience driving business outcomes for customers in a one-to-many setting, large-scale outreach through automated and manual campaigns, and the ability to understand and anticipate customer needs and contribute meaningful solutions to identified problems.
To be successful in this role, you'll need to be able to execute the following responsibilities:
- Responsible for prescribed customer engagements during the post-sale customer lifecycle
- Manage a high volume of customer contacts via phone and email each day - utilizing Salesforce CRM to organize and prioritize activities
- Triage incoming customer requests and route to appropriate internal resources
- Understand and articulate the unique value proposition of our product
- Coordinate with CS operations to improve playbooks that impact customer health
- Advocate for customers' needs and share feedback to resolve customer challenges
- Contribute thoughtful solutions to customer challenges to improve the customer experience
- Work towards Key Performance Indicators (KPIs), both individually and as part of a team
No travel is expected for this role.
The Person We're Looking For
Required Qualifications:
- Bachelor's degree or equivalent work experience
- 1+ years experience in Customer Success
Preferred Qualifications:
- Demonstrated ability to connect product capabilities to customer ROI; experience with value-driven outcomes
- Experience developing customer relationships and influencing decisions
- Experience developing and executing outreach campaigns
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
- Technical aptitude with a solid understanding of technology and how a product works
- Ability to effectively adapt to changing technology and an evolving strategy in a growing organization
- Critical thinking skills with a resilient approach, adaptable and work well under pressure with meticulous attention to detail
- Excellent organizational and time management skills
Our Culture
At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.
Overview : At TDS Telecom, connecting people is at the heart of everything we do.
We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities.
We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.
Ready to make an impact? We're looking for a Senior Account Executive (Business to Business) to join our Commercial Sales team! In this role you will be a solution seller by identifying opportunities to leverage TDS' full complement of solutions and technology offerings which encompass, hosted and premise-based VoIP solutions, managed services, and web security.
You are a business-to-business sales professional and accountable for developing new business opportunities by cold calling and prospecting (door to door).
You will focus on uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner.
Do you thrive on being out and about in your community and meeting new people? Are you motivated by the thrill of a sale? If so, then this position may be for you! Location: The Business Account Executive will have a prospecting territory of the Madison, Janesville, or Brookfield, WI areas, and will report to our Middleton, WI sales office five days per week for those in the area, or in a hybrid fashion for those outside of the Madison area.
What does a day in the life of a Business Account Executive at TDS look like? You'll start by gathering with your team to start out your day.
There will be a brief team meeting, opportunity to share successes, challenges, and plans as well as learn and share best practices.
While there are some scheduled Team's Meetings, such as trainings, or 1 on 1s with your manager, the majority of your time will be spent prospecting, developing opportunities and closing and processing sales while creating your activity plan in our CRM (Salesforce).
*Senior Account Executives are targeted to make $97,830 per year ( Base Commission )
* What's in it for you? $2,000 sign-on bonus! Uncapped monthly commission (the sky is the limit!) Generous 6-month ramp-up period with supplemental income Reimbursement for your mileage in between appointments Discounted TDS services Full benefits package, including: Health, dental, vision, and life insurance beginning on day one of employment 401K program with excellent company match 3 weeks paid vacation, 2 weeks paid sick time, and company holidays Responsibilities : Identify, contact and build relationships with prospective customers as well as existing customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.
Leverage the TDS CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios for new and existing customers.
Maintain accurate and timely customer status and forecasting utilizing the CRM system for all new prospects and the existing strategic customer base.
Write and submit accurate and timely new customer orders following the established sales process.
The SR Account Executive will also manage/place moves, adds, changes and deletion orders (MACD) for their existing customer base.
Conduct sales calls to determine customer needs, gain information, determine how TDS can help solve business challenges and effectively communicate TDS' value proposition to prospective customers and their existing customer base.
Meet or exceed sales and revenue growth for new and existing customer base.
Make regular contact with existing base, building that relationship and growing the revenue's from those accounts.
Build and maintain relationships with contacts and lead sources.
Qualifications : Required Qualifications 3 years sales experience.
2 years cold calling experience.
Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.
Other Qualifications Proven ability to work in a fast paced, ever-changing, multi-system environment.
Proven ability to manage a territory using technology, prioritization and time management skills.
Track record of success in business-to-business sales.
Access to a cell phone.
Excellent verbal and written communications skills including the ability to convincingly persuade others as evidenced in personal interviews and via telephone.
Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal.
Ability to work independently as evidenced by identifying problems, gathering data, weighing the facts, consulting others as necessary, making decisions and effectively implementing the decision.
Computer literacy (i.e., Excel, Word, email, Internet).
Must maintain quota levels.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role.
Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success.
If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness.
Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
To learn more, click here .
Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S.
With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide.
Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.
Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.
We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed salary includes both base pay and potential earnings from meeting sales quotas.
The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies.
With our uncapped commission incentives, you'll have unlimited earning potential! Pay Range (Hr./Yr.): $87,000.00/Yr.
- $141,300.00/Yr.
