Salesforce Jobs in Lawrence
2 positions found
Title: Customer Care Representative
Location: Andover, MA
Hybrid, 3 days in the office Tue, Wed & Thur. Mon &Fri remote
M-F 8-5pm EST
Pay: $22.00 hourly
Contract position for 6 months with potential to convert to permanent employee! APPLY NOW
In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.
If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service and to support the Sales team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver.
Skills/Experience:
- Answer incoming calls with a positive upbeat attitude, providing the best possible customer service to both internal and external customers.
- Accurately enter orders and communicate any exceptions to customers.
- Managing customer portals
- Master our ERP system, Sage, to enter orders, retrieve customer history, stock status, pricing and sales order status.
- Set up Return Material Authorizations and BOLs
- Create Custom Docs
- Maintain account relationships with key decision-makers
- Complete other duties as assigned.
Required Skills:
Experience in a customer service role.
Strong communication skills.
Experience with CRM and ERP systems.
Previous experience working in a Manufacturing setting, as well as Salesforce, Sage, or Syspro is a PLUS
Salary: $110,000
- $125,000 per year A bit about us: Based in Lawrence MA, we are the leading consumer goods company.
We are looking for a Digital Marketing Manager with website managmeent experience.
If you have 10 years developing B2B integrated marketing campaigns with digital experience, please apply below! Why join us? Excellent Benefits- Matching 401k Company Holiday Parties Generous PTO Job Details Lead the development and execution of Company’s digital marketing roadmap that includes website, email and ecommerce strategies.
Define and manage ongoing improvements to the website, including building out new site features and functionality, CMS pages, and daily management of agency partner.
•Execution of product launches, marketing content and other daily maintenance/updates •Report on and analyze web performance, recommend improvements, and communicate web and digital marketing analytics on an established cadence Email Marketing •Oversee development of email marketing campaign calendar, production, email setup, testing, deployment, troubleshooting and reporting •Leverage analysis of campaign performance and make use of data to inform future campaign requirements and improvements Social Media •Develop social media strategy and oversee execution while ensuring consistency of messaging Demonstrated digital marketing experience, including website management, use of web analytics tools, ecommerce and email marketing Experience with digital marketing best practices that result in customer acquisition, retention and growth Help develop and execute commerce strategy and manage site merchandising Strong independent decision-making, organizational, planning and problem-solving skills Strong writing, interpersonal and communication skills Experience collaborating cross-functionally and building consensus among internal and external stakeholders in a high-expectation environment.
Proven experience managing and coaching direct reports Exceptional attention to detail and committed to a high degree of accuracy Creativity and demonstrated ability working in a fast-paced environment with a high degree of change Ability to prioritize, multi-task and work efficiently under pressure A clear sense of urgency to achieve results.
A “can-do”, “let’s make it happen” attitude Embrace continuous improvement by proposing new and/or better ways of doing things BA/BS in Marketing, Digital technologies or relevant field Knowledge of website CMS systems and MS Office Suite is required.
Prior experience with Salesforce, Salsify and Pardot strongly preferred.
Experience with A/B testing a plus Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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