Salesforce Jobs in Fort Mill

Build a Career That Matters with One of the World's Most Respected Employers!

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Michelin has immediate openings for an National Account Fleet (NAFA) Customer Account Specialist (CAS) who will be responsible for enhancing customer excellence in the Order to Cash (O2C) department. This role involves streamlining processes and addressing inefficiencies across teams.

Michelin's purpose is to support everyone's right to move freely and find their better way forward. In this role, you will contribute to our mission by leading continuous improvement initiatives for the customer, championing customer excellence, and developing team-building skills to enhance overall departmental efficiency and effectiveness. By joining us, you will have the opportunity to impact our operations and significantly drive our mission forward. If you value respect for people, teamwork, and trust, consider joining us as the worldwide leader in tires!

What will you do

• Develop and maintain procedures and documentation to drive critical business results.
• Streamline processes to enhance operational excellence across teams
• Manage NAFA orders and deliveries according to the sales policies defined by customer accounts.
• Collaboration with team members and resolving business partner issues.
• Act as a liaison to promptly resolve issues with key business partners.
• Identify improvement opportunities and develop solutions for implementation.
• Generate and send customer invoices (manual or systemgenerated).
• Monitor aging reports to identify overdue accounts.
• Send reminders, pastdue notices, and statements to customers.
• Contact customers (email/phone) to resolve unpaid invoices.
• Escalate chronic overdue accounts when necessary.

What will you bring

• A 2-4-year college degree or equivalent experience.
• 1-5 years of experience using Salesforce and SAP.
• Previous experience in customer service, accounts receivable, supply chain, or logistics is a plus.
• Experience in process improvement and operational excellence is preferred.
• Strong communication skills for effective collaboration and problem-solving.
• Adaptability and flexibility in a dynamic environment.

Join Us!

If you're looking for a dynamic work environment where you can make a difference, we encourage you to explore how your strengths can support our mission and grow your career with us. Apply today and become part of a team that values curiosity, collaboration, and continuous improvement.

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

Role Overview

As a Project Manager supporting sales & customer service, you will be a key member of the Baxter Mill sales team, bridging our heritage-rich design archive with our customers—designers, architects, creative professionals, and retailers.

This role carries direct project management and customer service responsibility, ensuring that every client engagement — from inquiry through project close-out — is executed seamlessly and exceeds expectations. You will monitor, execute, and close out projects while serving as a trusted point of contact for customers and internal teams.

Additionally, you will support the vetting and launch of new products and substrates, ensuring new offerings meet quality, commercial, and operational standards before entering the market.

This position requires strong cross-functional coordination, proactive communication, deadline ownership, and the ability to pivot quickly in a fast-moving creative and production environment.

Key Responsibilities

Project Management & Execution (Primary Emphasis)

• Own projects from initial client inquiry through final delivery and close-out.
• Monitor all active projects to ensure milestones are met and timelines remain on track.
• Execute and coordinate all project phases including quoting, sampling, production coordination, and fulfillment.
• Close out projects thoroughly, ensuring client satisfaction and identifying opportunities for repeat or expanded business.
• Serve as liaison between the archive, creative services, sales team, finance and plant/production.
• Work closely with internal and external sales teams and independent representatives to ensure projects are properly scoped, executed, and delivered on time.
• Proactively manage deadlines and communicate updates across stakeholders.
• Provide accurate and timely customer quotations.
• Anticipate and mitigate potential issues before they impact delivery.
• Demonstrate flexibility and the ability to switch priorities quickly as business needs evolve.

Customer Service & Client Experience

• Serve as a primary point of contact for customer inquiries, order status updates, and issue resolution.
• Provide clear, proactive communication to clients regarding timelines, production updates, and delivery expectations.
• Manage and resolve customer concerns professionally and efficiently, ensuring a positive experience.
• Partner with fulfillment and production teams to address service-related issues.
• Maintain high standards of responsiveness, professionalism, and attention to detail.
• Identify opportunities to improve customer experience processes.

Sales Support & Account Management

• Maintain and grow existing customer accounts, driving repeat orders and long-term partnerships.
• Help coordinate product samples, proposals, and pricing.
• Collaborate with creative/design teams to tailor offerings to client needs (custom colorways, modifications, scale adjustments).
• Track and analyze sales pipeline, forecasting, and KPIs.

Merchandising, Product Development & New Product Vetting

• Partner with the VP of Sales & Merchandising to develop and curate collections using archive designs.
• Assist in translating archive designs into market-ready product assortments (fabric substrates, repeats, colorways).
• Support the vetting of new substrates and products by coordinating testing, quality evaluation, pricing review, and commercial viability assessment.
• Work cross-functionally with sourcing, production, and design teams to ensure new products meet performance, margin, and brand standards.
• Help manage the launch process for approved new products, including internal communication and merchandising rollout.
• Maintain sample libraries, swatches, books, and physical assets.

Operational & Administrative Responsibilities

• Process orders and coordinate with fulfillment teams.
• Maintain CRM data accuracy (contacts, opportunities, order status).
• Prepare sales reports and performance summaries.
• Support cross-functional alignment between design, production, and commercial priorities.

Qualifications

Education: Bachelor's degree in Business, Marketing, Textile Design, Interior Design, or related field preferred.

Experience: 2–4 years in sales, merchandising, customer service, account management, or project management—ideally in textiles, home décor, or a design-driven business.

Core Competencies:

• Strong project management and organizational skills.
• Excellent customer service orientation and communication skills.
• Ability to manage multiple concurrent projects and deadlines.
• Problem-solving mindset with proactive mitigation abilities.
• Comfort working cross-functionally with design, production, sourcing, and sales.
• Ability to pivot quickly and remain composed in a fast-paced environment.

Technical Skills:

• CRM systems (HubSpot, Salesforce, etc.)
• Microsoft Office (Excel, PowerPoint)
• Familiarity with design files/CAD a plus

Success Metrics / KPIs

• On-time project delivery rate
• Customer satisfaction and repeat order rate
• Accuracy and turnaround time on quotations
• Resolution time for customer service inquiries
• Successful vetting and launch of new products
• Revenue growth from new and existing accounts
• Efficiency of order-to-production pipeline