Information Technology Jobs in San Ysidro, CA

Title - IT Operations Manager

Location - Onsite at Any Axos office location. - San Diego, CA /Centennial, CO/ Omaha, NE/ Irvine, CA / Salt Lake City, UT / Edison, NJ / Overland Park, KS/ Las Vegas, NV

Contract - 3 months contract to Hire

Job Description :

Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.

Responsibilities:

• Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
• Assist in the management of policy development and technology planning
• Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
• Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
• Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
• Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
• Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
• Ensure smooth operations of all IT systems and data security
• Understand and track applicable regulatory and reporting requirements
• Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
• Work with senior management to enhance monitoring of critical applications and develop operational run books
• Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
• Establish a stable performance environment by monitoring and analyzing problems
• Ensure problems are identified and solved as rapidly and efficiently as possible
• Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
• Provides estimates, forecasting and work planning assistance

Requirements:

• Bachelor’s degree or equivalent in Information Technology, or related field
• 7+ years' experience working in an IT Operations production support role in an enterprise environment
• 2+ years' leadership experience
• Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
• Familiarity working with enterprise project planning and resourcing
• Internal and external customer-facing production support experience
• Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
• Knowledgeable with a variety of infrastructure technologies: Windows, VMware
• Active Directory
• Ability to support 24x7 operations
• Detail-oriented, with superior verbal and written communication skills
• Strong critical thinker with problem solving aptitude
• Excellent organizational skills with the ability to juggle multiple tasks at once
• Proactive mindset

Preferred:

• ITSM or ServiceNow experience
• Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Customer Support:

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support:

• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations:

• This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
• Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
• Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence:

• Navigate multiple systems simultaneously while engaging with customers in real time.
• Document all interactions thoroughly and accurately.
• Adhere to company policies, compliance requirements, and privacy standards.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
• Execute and maintain approved planograms for mobile devices and signage
• Maintain inventory accuracy for display devices and fixtures
• Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication:

• Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
• Share insights on recurring issues to improve processes and customer experience.
• Maintain a positive, professional demeanor during all interactions.

The Project/Construction Manager is responsible for the planning, implementation, and closeout of construction and/or relocation projects. Projects will be assigned based on workload, and may be grouped based on geography, client, or project type. This position will support the team direction and assist with the motivation of the team members. The Project/Construction Manager is expected to see all jobs to completion.

Responsibilities include assemblage of all team resources (internal and external), including project scoping, selection and management of consultants, design professionals, contractors, vendors and inter-departmental support. Scope of work to be managed will incorporate all project components including design, furniture, move management, construction, telecommunications, information technology, audio-visual and security systems. Project Manager will be responsible for contract management (consultant, contractor and vendor), financial management (including budget preparations and cost tracking), and performance management (including planning, scheduling, implementation, status reporting and client satisfaction). The Project Manager will act as the primary interface with outside clients and stakeholders, including third-party engineering companies, involved in projects.

Duties and Responsibilities include, but are not limited to the following:

• Develop and manage project budgets and scope changes
• Track and report project anticipated costs
• Identify potential budget problems and ensure budgets are met
• Prepare project schedules
• Ensure milestones are identified, tracked and communicated to all team members and that scope changes, and other issues affecting projects, are identified and managed
• Prepare scope documents and proposals that identify project objectives, scope of work, resources, project team roles, budgets, schedules, assumptions, risks and constraints
• Track invoicing including the ensuring of timely, accurate, and compliant turnaround of invoice approvals, dispute resolution, change order negotiation and issuance
• Assist in the preparation of consultant, contractor, and vendor contracts and purchase orders - ensuring complete, enforceable scopes of services, terms and conditions, costs, and payment processes
• Ensure that project teams meet all procedural requirements for code, safety permitting and audit compliance
• Chair regularly-scheduled project team meetings for all projects; prepare and track meeting minutes and action item lists
• Provide timely and continual communication to customers
• Provide feedback to the other Project Managers, Facility Managers, and Move Managers on consultant/vendor performance, project issues, new resources and opportunities for continual improvement
• Exercise discretion and judgment when managing the projects and daily tasks, and working with clients, customers and the project team
• Strong leadership skills, must be able to create and manage a productive and effective team environment
• On site coordination with contractors, consultants and vendors

· Regular visits to job sites and daily reporting via Raken.

· Act as on-site client representative to manage workflow and builder coordination.

· Coordinate scheduling of special inspections and be responsible for maintaining copies of inspection reports and logs.

· Review builders’ safety plan, JHA’s, and stop any unsafe work practices.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in construction management, architecture, engineering or comparable experience
• Certified Construction Manager (CCM) or Certified Facility Manager (CFM) preferred
• Minimum of five years of project management experience
• Ten years of experience in the fields of general contracting, construction management, relocation planning, facility management or architectural design
• At least three years experience in an in-house Facilities Management environment desired
• Specific experience in large-scale tenant improvement and/or mechanical / electrical systems projects
• Experience in large-scale manufacturing and related processes
• Strong project management and organizational skills; participatory management style desired
• Excellent verbal and written communication skills; along with financial and leadership skills
• Proficiency in contract assemblage and administration, automated project scheduling and spreadsheet applications
• Proficiency in Microsoft Office and Microsoft Project; AutoCAD experience a plus
• Ability to manage deadlines
• Valid California Driver's License
• Valid California registered vehicle
• Current automobile insurance
• United States Citizen

GENERAL QUALIFICATIONS:

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions
• Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Language Ability - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization
• Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Computer Skills - To perform this job successfully, an individual should have strong knowledge of the following: Office365 including SharePoint, Excel, Word, Project, PowerPoint, Outlook, along with Adobe Acrobat Pro, Bluebeam, and Procore

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description:

Are you a people focused problem solver who thrives in a dynamic, fast paced setting?

If you're someone who combines a service oriented mindset with drive, initiative, and exceptional attention to detail, we'd love to meet you. We're looking for an energetic, high performing professional who thrives in a fast paced, rewarding environment.

In this role, you'll regularly work with sensitive information, collaborating with GM executive assistants and senior leaders in the business unit, requiring strong judgment, discretion, and professionalism.

• 
  
• Assist with calendar and appointments, resolve scheduling conflicts and coordinate with attendees
  
• Assist with travel arrangements including travel-related visas
  
• Responsible for expense reimbursements ensuring all reports are submitted timely with required receipts and documentation in accordance with QC travel policy for approval.
  
• Responsible for lunch orders including coffee, snacks and last-minute lunch order pick-ups from QC cafe
  
• Reconcile P-card
  
• Assist with general office duties such as supply ordering, off-site set-ups, supporting meeting set-ups, visitor support to include onsite badging and escorting of customers/partners and vendors
  
• Other general duties may include: covering for business unit GM executive admins during vacation/sick time; submitting janitorial cleaning requests and other special projects such as team events
  
• Perform project work as assigned by manager
  

• 
  
• Establish and maintain effective working relationships with peers associated with system integration of BSP and Multimedia environment.
  
• Work on toolchain and system integration of RTOS functionalities.
  
• Communicate with source and consumer environment stakeholders to ensure seamless integration between various environments during design, development, testing and deployment phases.
  
• Work with team leads and project leads to provide support and contribution in preparing critical customer User Acceptance scenarios.
  
• Assist in deploying and migrating project artifacts within the production environment and customer development sites.
  
• Maintain and monitor jobs and programs in production as well as provide issue resolution for any production failures. Assist and provide guidance to resolve system-related issues.
  
• Develop, modify and debug automation programs with CI/CD environments
  
• Develop and deploy tools and technologies to optimize the build times for faster deployment.
  

• 
  
• 2+ years of academic or work experience with Programming Language Python, etc.
  
• 5+ years of experience developing tools using Python that is used smart integration and release of software to external developers
  
• Experience with software configuration management tools (e.g., Git/Gerrit), integration, build environments, and debug aids (e.g., Trace 32).
  
• Experience with Linux Bash Shell
  
• Excellent Communication skills and self-starter.
  
• 5+ years of experience with makefiles, bitbake using C/C++ on Yocto Linux, Android, and RTOSs on ARM-based platforms (QNX).
  

• 
  
• Bachelor's Degree in Engineering, Information Systems, Computer Science or related field and 2+ years of Software Engineering or related work experience OR Master's Degree in Engineering, Information Systems, Computer Science or related field and 1+ year of Software Engineering or related work experience OR PhD in Engineering, Information Systems, Computer Science or related field
  

• 
  
• Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Basic level systems knowledge.
  
• Performs goods receipts against purchase orders or invoices, maintains records of received goods.
  
• Prepares, verifies and packages goods for shipment. Creates shipping documents for outgoing carriers. Fedex, UPS, DHL etc.
  
• Restocks supplies, delivers goods to offices.
  

• 
  
• Packing and shipping both domestic and international QSRs, verifying quantities, MCNs, and necessary paperwork, and processing everything in Precision.
  
• Handling India Sales Orders by processing them in Corp Oracle, creating all required documents, and ensuring their shipment.
  
• Running picks for customer sales orders, packing, and shipping them, and generating all necessary paperwork.
  
• Monitoring emails and the shipping list for sales orders.
  
• Managing and creating purchase orders for onsite crating services, overseeing the crating of equipment, and handling shipping and related documentation.
  
• Providing tracking information for outgoing shipments and monitoring the locations of delivered packages.
  
• Facilitating and managing prepaid orders and vendor prepaid freight shipments.
  
• Shipping and Receiving
  

• 
  
• Capturing information and drivers' logs for all incoming deliveries and pickups.
  
• Maintaining, filing, and storing paperwork properly.
  
• Receiving and verifying deliveries from SP carriers and freight forwarders, noting any damages, and processing received packages in BEARTRACKS before routing them to end users.
  
• Monitoring the customer pickup rack, clearing, and delivering items to the office as needed, and prompting recipients to collect packages timely.
  
• Processing incoming EAG deliveries, emailing recipients, and routing them accordingly.
  
• Coordinating with third-party vendors and contractors for incoming freight and SP deliveries, routing them as needed.
  
• Processing and receiving PO inventory and non-inventory orders, verifying quantities and MCNs, and routing them appropriately.
  
• Receiving QESR orders, verifying quantities and part numbers, and routing them accordingly.
  
• Working closely with buyers on receipt amendments, damaged goods, reversals, and mis-deliveries.
  
• Handling blind receipts for drop-shipped items and managing the storage and notification process for Hazmat room items.