Information Technology Jobs in Reno

IT Support / Application Support Specialist

Technical Role Summary

This role provides frontline and Tier 1.5 technical support for PBS infrastructure, end-user computing, and business applications. The IT Support / Application Support Specialist is responsible for independently resolving a high percentage of incidents while strictly following documented procedures, security controls, and escalation paths. The role serves as the technical intake point between users and Tier 2/3 teams, ensuring issues are accurately diagnosed, reproducible, and fully documented prior to escalation.

Core Technical Responsibilities

• Serve as primary intake for IT incidents and service requests via phone, email, and ticketing system
• Perform structured troubleshooting using documented workflows and root-cause isolation techniques
• Resolve Windows OS issues including profile corruption, OS configuration, patching, and driver-related problems
• Support endpoint hardware (desktops, laptops, printers, scanners, peripherals) including break/fix replacement
• Administer Active Directory objects (users, groups) following least-privilege standards
• Create, modify, disable, and audit Microsoft 365 user accounts, mailboxes, licenses, and group memberships
• Troubleshoot Microsoft 365 services (Outlook connectivity, Teams issues, OneDrive sync, SharePoint access)
• Perform basic network diagnostics (IP configuration, DNS resolution, gateway reachability, latency symptoms)
• Use RDP and approved remote support tools for endpoint and application troubleshooting
• Deploy and image workstations using standard build procedures and deployment tools
• Install, update, and license approved software packages
• Maintain accurate CMDB/asset records and ticket documentation
• Identify recurring incidents and potential systemic issues and escalate with supporting evidence
• Execute limited, predefined SQL tasks (read-only queries or controlled updates) in approved environments only

Imagine Application Support Responsibilities

• Serve as initial technical contact for Imagine application incidents and service requests
• Differentiate between user workflow errors, configuration/data issues, and system-level problems
• Apply documented fixes and known workarounds for common Imagine issues
• Collect detailed diagnostics (logs, screenshots, timestamps, reproduction steps, user context)
• Escalate to Tier 2/3 internal teams or vendor support per established escalation procedures
• Track escalations and communicate status updates to stakeholders

Required Technical Experience

• 5+ years of hands-on IT support or application support experience
• Advanced Windows OS administration and troubleshooting skills
• Strong experience with Active Directory and access management
• Enterprise Microsoft 365 administration and support experience
• Experience working in structured, ticket-driven support environments
• Strong understanding of escalation thresholds and operational boundaries

Preferred Technical Skills

• Experience supporting small to mid-sized enterprise networks
• Working knowledge of TCP/IP, DNS, DHCP, and client-server architecture
• Read-only or controlled SQL experience
• Familiarity with ITIL incident and problem management practices
• A+, Microsoft, or equivalent technical certifications

Location: Reno, NV (On-site)

Schedule: Monday–Friday | Full-time

Renown Health is seeking a visionary Director of Coding & Health Information Management (HIM) to lead and modernize HIM, HB and PB Coding operations across our integrated health network. This executive-level leader will drive accuracy, compliance, and innovation across inpatient, outpatient, and professional coding while shaping the future of digital health information management.

In this role, you’ll partner closely with executive leadership, revenue cycle, compliance, IT, and clinical teams to optimize documentation quality, coding accuracy, risk adjustment performance, and revenue integrity—while ensuring the privacy and security of health information systemwide.

What You’ll Lead

• Enterprise HIM & Coding Operations: Oversight of inpatient, outpatient, and professional coding with a focus on accuracy, timeliness, and regulatory compliance.
• Risk Adjustment & Compliance: Serve as the subject-matter expert for risk adjustment, coding audits, RADV activity, and regulatory readiness.
• HIM Modernization: Drive digital transformation initiatives including record digitization, ROI automation, EMR optimization, and AI-enabled coding solutions.
• Performance & Analytics: Establish and monitor KPIs for coding accuracy, productivity, audit outcomes, and turnaround times—using data to drive measurable improvement.
• Collaboration & Influence: Partner with CDI, Revenue Integrity, Compliance, IT, and Physician Leadership to improve documentation quality and reimbursement outcomes.
• Leadership & Talent Development: Build and lead a high-performing HIM and coding team through coaching, development, and succession planning.
• Vendor & Financial Oversight: Manage vendor partnerships, budgets, and technology investments to support operational excellence.

What We’re Looking For

• Bachelor’s degree in Health Information Management, Health Informatics, Healthcare Administration, or related field (Master’s preferred)
• 10+ years of HIM experience in a large, integrated healthcare system
• 5+ years of leadership experience with direct oversight of coding operations
• Deep expertise in medical coding and Risk Adjustment
• RHIA or RHIT required; CPC or CCS required
• Proven ability to lead change, influence across teams, and drive results in complex environments

Why Renown Health?

At Renown, you’ll help shape the future of healthcare information management for Northern Nevada’s largest not-for-profit health system. We offer the opportunity to lead at scale, influence enterprise strategy, and drive innovation that directly impacts patient care, compliance, and financial performance.

About Us

Contemporary Amperex Technology Kentucky LLC (CATK) is a U.S. subsidiary of Contemporary Amperex Technology Co., Limited (CATL), a global leader in the research, development and manufacturing of advanced electric vehicle and energy storage batteries. CATK plays a pivotal role in advancing electric mobility, strengthening energy resilience, fostering innovation, and building strategic partnerships to support market development across the United States.

Our Vision

To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees.

Job Overview

1. Responsible for cleaning and greening management, planning the base cleaning and greening program and staffing, and the procurement of daily cleaning and greening supplies, and conducting management supervision of the daily work of security personnel;
2. Responsible for the planning and organization of employee activities, conveying the culture and core values of the group company, increasing employee sense of belonging and organizational cohesion;
3. Responsible for health business management, building a health resource platform, meeting the medical examination, medical care, etc. needs of expatriates, traveling employees (including foreigners);
4. Responsible for comprehensive administrative services (express, reception, office supplies, workwear, etc.), ensuring the service of the office area;
5. Responsible for the acceptance and settlement of business expenses;
6. Other work support.

Minimum Qualifications

1. Full-time undergraduate degree or higher;
2. English/Chinese/local language can be used as working language;
3. More than 3 years of relevant work experience.

If you are highly motivated and experienced in Administrative Specialist and who is looking for a challenging and rewarding opportunity, we look forward to hearing from you.

Work Environment & Physical Requirements

1. Regular, predictable on-site attendance is an essential function of this role.
2. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.
3. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation.
4. Ability to work in varied environments, including offices, industrial, and construction settings.
5. Willingness to travel to other job sites as business needs require.
6. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compensation & Benefits

1. Competitive salary commensurate with experience and qualifications.
2. Comprehensive benefits package, including medical, dental, and vision coverage.
3. 401(k) retirement plan with company match.
4. Paid time off and company holidays.
5. Professional development and growth opportunities.

Equal Employment Opportunity

CATK is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Employment Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATK reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATK is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Export Control & Data Security Compliance

This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.

Job Summary:

The Subsurface Analyst will join a highly trained team of field specialists responsible for identifying and designating critical subsurface utilities and structural embeds within concrete structures. This role supports safe excavation and construction activities by providing accurate, non-destructive investigations of underground infrastructure.

This position operates within the discipline of non-destructive testing (NDT) and utilizes advanced technologies including Ground Penetrating Radar (GPR), electromagnetic (EM) pipe locators, and other specialized scanning tools. In addition to performing field investigations, the Subsurface Analyst will capture and document findings to create a digital representation of previously unknown subsurface infrastructure.

Duties and Responsibilities:

• Perform investigative scanning activities on commercial, industrial, and infrastructure job sites.
• Collect and analyze field data to designate structural embeds including rebar, conduits, post-tension cables, and other structural elements.
• Locate underground utilities such as sewer, water, communications, gas, and electrical lines.
• Travel as required for training and service support.
• Accurately mark scanned areas in accordance with Penhall’s Standard Marking Protocol.
• Complete comprehensive field documentation including reports, sketches, and photographic records.
• Partner with site personnel to review and confirm project scope prior to beginning work.
• Communicate clearly with clients regarding technology capabilities, limitations, and recommended solutions.
• Explain investigation results, safety considerations, and recommended next steps to customers.
• Conduct pre-job and post-job inspections of equipment and report any malfunctions.
• Maintain a clean, safe, and organized work environment at all times.
• Attend required safety meetings, job briefings, and training sessions.
• Check in daily with scheduling personnel or supervisors to confirm assignments.
• Transport and properly secure all tools and equipment necessary for field operations.
• Assist with the training and development of new analysts when required.
• Perform additional duties as assigned by management.

Required Skills and Abilities:

• Ability to accurately interpret field equipment data and scanning results
• Strong problem-solving skills and situational awareness
• Excellent customer service and professional communication skills
• Detail-oriented with the ability to maintain accurate field documentation
• Comfortable operating handheld equipment and accessing elevated areas using ladders when necessary
• Ability to navigate active construction environments safely
• Capable of working independently as well as within small teams
• Familiarity with mobile applications and digital documentation tools
• Understanding of safety practices within construction or industrial environments

Essential Core Competencies:

• Business Development: Demonstrates a growth-oriented mindset and actively builds positive client relationships that support future project opportunities.
• Technical Accuracy: Maintains a strong focus on delivering precise and reliable subsurface investigation results.
• Customer Focus: Interacts with clients in a professional, courteous, and solutions-oriented manner.
• Accountability: Consistently follows company procedures and completes assignments reliably and responsibly.
• Continuous Improvement: Provides feedback and insights to improve field processes and operational efficiency.
• Safety Awareness: Proactively identifies hazards and strictly adheres to all safety policies and procedures.
• Adaptability: Adjusts effectively to varying job environments and client requirements.
• Time Management: Efficiently manages time and priorities to meet scheduling expectations.
• Team Collaboration: Works cooperatively with team members and contributes to a positive and supportive work culture.
• Communication: Clearly communicates relevant job information to both internal teams and external clients.

The role plays a critical part in delivering accurate and timely investigative results that support safe excavation and concrete construction operations. All field work must be performed in accordance with company safety standards, established protocols, and client expectations.

Education and Experience:

• High school diploma or equivalent required
• Technical training in Ground Penetrating Radar (GPR), Non-Destructive Testing (NDT), or construction scanning preferred
• Prior experience with GPR, X-ray scanning, utility locating, or concrete scanning services is a plus
• OSHA 10-hour or OSHA 30-hour certification preferred (may be obtained after hire)

Physical and Additional Requirements:

• Ability to lift and carry up to 50 pounds
• Frequent standing, walking, bending, and kneeling on job sites
• Comfortable working in active construction environments both indoors and outdoors
• Ability to travel and drive to various job locations while transporting required equipment

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

Now Hiring: Senior Epic Radiant Application Specialist (Remote Eligible)

Are you passionate about the intersection of technology and patient care? Join the team at Renown Health as a Senior Epic Radiant Application Specialist and help power the technology behind our imaging services. In this role, you’ll collaborate with radiologists, technologists, and IT experts to ensure our imaging systems run seamlessly—supporting clinicians and enhancing the patient experience.

This position is open to remote candidates located in Nevada, Texas, Arizona, Utah, Florida, Idaho, Oregon, Washington, or California.

What You’ll Do

As a key member of our application team, you’ll play a vital role in optimizing how imaging technology supports patient care.

Optimize Epic Radiant

Configure and enhance the Epic Radiant module to ensure it meets the evolving needs of our radiology teams.

Support Clinical Teams

Partner with radiologists, technologists, and operational leaders to troubleshoot issues, answer questions, and improve system performance.

Improve Workflows

Analyze clinical and operational workflows, identify opportunities for improvement, and design smarter processes that increase efficiency.

Create Clear Documentation

Develop and maintain workflow documentation, system requirements, and user resources that keep teams informed and empowered.

Integrate & Test Systems

Collaborate across teams to test imaging orders, PACS connections, and system updates to ensure seamless interoperability.

Lead Enhancements & Projects

Serve as a technical leader for system upgrades, enhancements, and larger initiatives that drive innovation across imaging services.

Why This Role Matters

Behind every diagnostic image is a powerful system making it possible. Your work will help ensure imaging teams have reliable, efficient technology to support clinical excellence and deliver the best possible care for patients.

What We’re Looking For

Bachelor’s degree in health, science, business, or related field (or equivalent experience)

4–6 years of application configuration/design experience

Experience in healthcare systems, physician practice, or hospital environment preferred

Epic application certification or ability to obtain/maintain

Strong analytical, problem-solving, and communication skills

Experience managing projects and collaborating across teams

If you’re excited about using technology to make healthcare better, we’d love to connect.

Data Center Project Executive

Locations: Atlanta, Georgia | Dallas, TX | Jackson, MS | Lexington, KY | Reno, NV

Overview

My client is a Top 30 ENR contractor and fully integrated design-builder with more than six decades of experience delivering end-to-end solutions across construction, professional services, specialty equipment, and real estate development. They are an industry leader serving major domestic and international clients across high-growth sectors, including mission-critical infrastructure, advanced technology, manufacturing, distribution, and food & beverage.

Driven by a culture rooted in collaboration, accountability, and long-term relationships, the organization continues to expand its Data Center market presence and is seeking a seasoned Project Executive to provide executive-level leadership on large, complex projects.

This is a confidential search for a senior leader capable of overseeing major Hyperscale Data Center developments.

Position Summary

The Project Executive is responsible for the overall management of a single large-scale project ($200M+) or multiple high-complexity projects within the Data Center market. This role carries executive accountability for financial performance, schedule adherence, risk mitigation, client relationships, and team leadership.

The Project Executive serves as the senior operational and client-facing authority for assigned projects and plays a key role in proposal development, execution strategy, and overall project success.

Key Responsibilities

• Provide executive leadership for one $200MM+ project or multiple large, complex data center projects from preconstruction through final closeout.
• Maintain full P&L accountability, ensuring strong financial performance and profitability.
• Serve as the primary executive contact for clients and key stakeholders.
• Oversee project execution strategy, including budget development, forecasting, cost control, and schedule performance.
• Lead risk management efforts, ensuring contractual compliance and proactive issue resolution.
• Direct procurement strategy for major subcontracts, equipment, and critical materials.
• Ensure alignment across Construction, A/E, MEP Services, and Field Operations teams.
• Drive safety, quality, and operational excellence across all project phases.
• Mentor and develop Senior Project Managers, Project Managers, and project teams.
• Conduct regular site visits to ensure execution aligns with scope, schedule, and performance objectives.

Skills & Qualifications

• Bachelor’s degree required (or equivalent combination of education and experience).
• Minimum 10+ years of related industry experience.
• Minimum 7 consecutive years of profit and loss accountability across multiple projects.
• Minimum 5 years managing all disciplines of design-build or hard bid construction projects.
• Demonstrated success in increasing project profitability.
• Experience managing complex projects involving process or production equipment procurement and/or installation (minimum $2M scope component per project).
• Knowledge of mission-critical facilities, large-scale distribution, manufacturing, and advanced infrastructure environments.
• Experience preparing cost estimates and aggressive project schedules for industrial design-build projects.
• Proven ability to lead multiple large-scale, high-complexity projects.
• Strong financial acumen and ability to interpret complex financial data.
• Exceptional communication and presentation skills.
• Demonstrated ability to mentor and develop project staff.
• Strong analytical and problem-solving capabilities.
• Proficiency in standard business software; familiarity with scheduling and estimating tools preferred.

Compensation & Benefits

• Market-competitive total compensation package commensurate with experience and project scale.
• Vehicle allowance and project-based incentives.
• Performance-based bonus opportunities tied to project and company success.
• Comprehensive benefits package including health coverage, retirement plans, and paid time off.

This is a confidential search for a nationally recognized contractor experiencing substantial growth in the mission-critical market. All inquiries will be handled with the highest level of discretion.

If you, or someone in your network, may be a fit for this opportunity, reach out via LinkedIn or email to discuss further in confidence:

Become a vital part of Jackson HealthPros’ team as an experienced CT Tech. You will accurately interpret a physician’s scanning instructions, administer contrast materials, and expertly operate CT scan equipment for an area healthcare facility.

Minimum Requirements:

• 2 years CT Tech experience
• Completion of a Joint Review Committee on Education in Radiologic Technology (JRCERT) accredited program in Radiology
• Current American Registry of Radiologic Technologists (ARRT) certification
• BLS certification

Apply now and you will be contacted by a recruiter who will provide more information.

Assignment Details:

• Facility Type: Hospital
• Shift: Evenings
• Working Hours: 1700-0500
• Travelers may be required to float to the needs of the organization up to their competency level.

Location Highlights:

Reno, NV offers a vibrant mix of outdoor adventures and urban attractions. The city is located near the stunning Lake Tahoe, just a 30-minute drive away, providing opportunities for hiking, skiing, and water sports. Additionally, Reno features a rich cultural scene with the Nevada Museum of Art and various festivals throughout the year, making it an engaging place to live and work.

Benefits Designed for Travelers:

We value your commitment to impacting others, which is why we offer a comprehensive and competitive benefits package starting your first day.

• Weekly, On-Time Pay
• Full Medical Benefits & 401k Matching Plan
• 24/7 Recruiter: Your main point of contact available by text, phone, or email
• Competitive Referral Bonuses
• 100% Paid Housing Available
• Travel & License Reimbursement

Impacting the Quality of Care for Patients and Students Nationwide:

As a health or education professional with Jackson HealthPros, you will have the flexibility, stability, and growth you need while impacting communities nationwide. Choose from a variety of career options, including direct hire, temp-to-hire, and travel contracts in cities coast to coast. Enjoy full-time pay, benefits, and relocation assistance in travel contracts that allow you to explore while maintaining job stability.

EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)