Information Technology Jobs in None, NY

Job Title: AWM - Operations - Client Support - Analyst

Work Location: 100 Coliseum Drive, Cohoes, NY

Contract Duration: 6 Months

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• Handle inbound client calls and provide accurate, timely, and satisfactory responses to inquiries and concerns
  
• Facilitate trade execution and address client questions related to accounts, portfolios, and records
  
• De-escalate dissatisfied client situations with patience, professionalism, and effective problem resolution
  
• Guide clients through troubleshooting steps, website navigation, and product/service usage
  
• Collaborate with client service professionals and financial advisors to enhance the overall client experience
  
• Review and approve pending client requests, ensuring appropriate authorizations and supporting documentation are compliant with policy requirements
  
• Coordinate and process team-specific tasks as requested by the business
  
• Work efficiently across multiple systems and platforms
  
• Interface with internal teams and business partners to resolve ongoing issues and respond to policy-related inquiries
  
• Provide operational support and assist with special projects as assigned
  
• Apply sound business judgment to identify unusual or suspicious activities and escalate concerns appropriately
  
• Adhere to all firm policies and procedures, including quality standards, client service guidelines, information security, and compliance requirements
  

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• Bachelor's degree required
  
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
  
• Highly organized with exceptional attention to detail and follow-through
  
• Strong ability to manage multiple priorities and competing deadlines
  
• Proven analytical and problem-solving skills
  
• Team-oriented with a positive attitude and strong work ethic
  
• Ability to collaborate effectively with all levels of the organization
  
• Flexible and capable of performing well under pressure in a team environment
  
• Excellent written and verbal communication skills
  
• Strong active listening abilities
  
• Exceptional interpersonal and rapport-building skills
  
• Ability to thrive in a fast-paced environment
  
• Strong interest in client service
  
• Commercially savvy with the ability to exercise discretion when handling highly confidential and sensitive information
  

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.

Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.

Expectations, Duties, and Responsibilities

• Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
• Provide technical leadership and hands-on support for hardware, software, and network systems.
• Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
• Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
• Manage device management systems and maintain inventory of company technology assets.
• Oversee onboarding and offboarding processes including device provisioning and account management.
• Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
• Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
• Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
• Maintain and support Shopify backend systems and integrations as needed.
• Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
• Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
• Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
• Provide IT support and infrastructure setup for new store openings and expansion initiatives.
• Travel to store locations as needed to support technology operations.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong experience managing and maintaining IT systems in a multi-location environment.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Experience with device management systems and IT asset tracking.
• Familiarity with Google Workspace administration.
• Experience administering collaboration tools such as Slack.
• Knowledge of Shopify backend systems or e-commerce platform administration.
• Interest in or experience implementing AI tools or automation technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.

Preferred Qualifications

• Experience in the cannabis industry.
• Experience supporting Shopify store operations, integrations, or apps.
• Experience evaluating and implementing emerging technology solutions.
• Experience supporting retail or multi-location environments.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and move equipment up to 25 pounds.
• Ability to travel between store and office locations as needed.
• Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.

• Build Real Skills: Gain hands‑on experience, practical skills, and industry knowledge through meaningful work and targeted learning opportunities.
• Work on Impactful Projects: Contribute to real projects that support business priorities and address real‑world health care challenges.
• Grow Your Network: Connect with leaders, mentors, and fellow interns through networking events and everyday collaboration.
• Learn from Mentors: Receive guidance and feedback from experienced professionals who are invested in your growth.
• Give Back: Participate in community service initiatives and be part of an organization committed to making a difference.
• Support Your Well‑Being: Experience a supportive culture with programs that promote balance and well‑being.
• Launch Your Career: Join an award‑winning, inclusive workplace and explore a future in a growing, evolving industry.

• Pursuing an Associate's degree or higher level degree in a Information Technology field.
• The availability to work full-time, 37.5 hours (Monday- Friday 8:30am - 5:00pm)
• Must uphold, enforce, and abide by all institutional policies.
• The ability to work both individually and in teams.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.).
• Strong writing and communication skills.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

• Review and update documentation for policies, procedures, standards, and guidelines.
• Research and evaluate applications and services for use by the institution. Provide a matrix when possible, detailing features within each different application or service.
• Assist with the deployment and upkeep of the Cyber Security department's website content.
• Provide first-level compliance monitoring and investigations.
• Assist with forensics analysis and fact gathering.
• Assist with vulnerability assessments and penetration testing for specific applications, services, network(s), and servers as required.
• Assist with applications/tools including but not limited to SIEM, IPS, ticketing system, Azure Defender & 365, and DLP tools.
• Perform compliance audits against institutionally accepted security controls.
• Record and track Cyber Security incidents, including but not limited to data incidents, compromised accounts, e-mail threats, and abuse reports from various sources.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

The Mount Sinai Department of Neurology is seeking enthusiastic applicants for a fulfilling inpatient neurology opportunity. 

This full-time position consists of inpatient consultative general neurology work at Mount Sinai Queens, part of the New York City-based Mount Sinai Health System. You will provide high quality care for patients with a broad range of basic and complex neurological diseases and neurological manifestations of systemic illness. Acute stroke and neurovascular diseases are not included in this role, as these are separately managed by our world-class Stroke Team. You will frequently collaborate with our superb neurological subspecialists (particularly in epilepsy and stroke). Finally, Mount Sinai Queens is a teaching site for the medical student core Neurology Clerkship, which is overseen by the on-service Neurology attending. Schedule opportunities include a combination of inpatient weeks, inpatient weekends, and outpatient time, depending on the applicant’s preferences. Over time, coverage needs may change or be flexible.

Our recently formed, system-wide Mount Sinai Neurohospitalist Division is a rapidly growing and dynamic space, where creativity, collaboration, and motivation are highly valued. The division is establishing practice standards, metrics, and protocols for inpatient neurology care quality across the system, collaborating with Neurocritical Care, Stroke, Epilepsy and other services, and harnessing information technology to elevate the quality and safety of care. 

Mount Sinai’s Department of Neurology is strongly committed to caring for the whole patient and places special emphasis on providing patient-centered care, embracing the mission of the Icahn School of Medicine by pursuing an integrative approach to patient care, research, and education. Candidates must have excellent clinical skills and an interest in inpatient general neurology consultation. 

Responsibilities

• Collaborate with colleagues as an integral part of a health system
• Benefit from the education, research, and clinical program of Icahn School of Medicine at Mount Sinai, one of the top ranked schools nationally
• Significant opportunities for career development

Qualifications

• Medical Degree from an Accredited University
• New York Medical License/Active NYS DEA
• Board Eligible or Board Certified in Neurology
• Excellent communication, bedside manner, and organizational skills
• A strong work ethic and desire to participate in a team-oriented system
• Ability to respectfully collaborate and build relationships with teammates

Compensation range from 240K to 320K (not including bonuses / incentive compensation or benefits)

Salary Disclosure Information:

Mount Sinai Health System provides a salary range to comply with the New York City law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, specialties, historical productivity, historical collections, and hospital/community need. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. The salary range listed is for full-time employment and does not include bonuses / incentive compensation or benefits. 

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Yonkers Contracting Company is seeking a qualified IT Manager with 10 years of relevant experience for managing a small IT team, coordinating with internal stakeholders, overseeing technology vendors, and ensuring the security and reliability and efficiency of the company’s systems.

Responsibilities

• Oversee company networks, systems, and security platforms (Meraki, Microsoft 365, Azure)
• Manage help desk operations to deliver prompt, efficient support to all users
• Work with internal stakeholders to assess technological needs and find ways to enhance efficiency and security
• Lead IT projects such as system upgrades, migrations, and security improvements
• Implement and enforce IT security tools, policies, and best practices to protect systems and data
• Manage technology vendors
• Maintain system documentation, licensing, and disaster recovery plans
• Occasional travel to job sites within NY, NJ, and CT

Qualifications

• Bachelor’s degree in information technology or equivalent experience
• Strong communication, time management, and organizational skills
• Proficient in network security protocols and troubleshooting, hardware/software installation, Microsoft 365 and Azure administration; Meraki hardware management, help desk support, and networking fundamentals

Compensation

• Medical and dental insurance
• 401(k)
• Student loan reimbursement and/or tuition reimbursement
• Vehicle stipend, toll reimbursement, gas card
• Yearly bonus

About Yonkers Contracting Company, Inc.

Founded in 1945, Yonkers Contracting Company is a leading heavy civil construction contractor specializing in major infrastructure projects throughout the New York, New Jersey, Connecticut region. Our portfolio includes highways, bridges, rail systems, transit facilities, site work, foundations, energy and environmental projects. We are committed to safety, quality, innovation, and delivering excellence in all aspects of our work.