Information Technology Jobs in Cleveland

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Software Implementation Specialist (Information Systems)

Insurance Systems | Agency Technology | AI & Automation

Are you a systems-minded problem solver who thrives on implementing and optimizing technology? Do you enjoy turning software into a strategic advantage for the business?

We’re looking for a Software Implementation Specialist to lead the deployment, optimization, and ongoing administration of our core agency technology platforms. This role is ideal for someone who understands insurance systems and enjoys owning implementation from planning through adoption.

You’ll play a critical role in ensuring our agency management systems and technology ecosystem are configured, integrated, and fully leveraged to support growth and efficiency.

What You’ll Do

Lead Software Implementation

• Own end-to-end implementation of new systems, enhancements, and technology initiatives
• Develop rollout plans, timelines, and adoption strategies
• Configure platforms to align with business structure and workflows
• Coordinate with vendors, IT partners, and internal teams
• Support data migration, testing, and go-live execution

Serve as Our Internal Systems Expert

• Act as Subject Matter Expert (SME) for core platforms, including:
• Sagitta
• Vertafore solutions
• ImageRight
• Manage system configuration, user access, permissions, and workflows
• Ensure data integrity and consistent system utilization across departments
• Identify opportunities to improve system functionality and performance

(Experience with AMS360, Applied Epic, or similar systems is highly transferable.)

Optimize & Integrate Technology

• Improve how systems work together to reduce manual processes and duplication
• Support reporting capabilities and system-driven visibility
• Standardize platform usage across teams

Support AI & Automation Initiatives

• Help implement AI-enabled tools for policy checking, proposal building, workflow automation, and document processing
• Identify opportunities to leverage automation to improve speed and accuracy
• Stay current on emerging insurance technology trends

Train & Drive Adoption

• Develop and deliver system training for employees
• Support onboarding of new hires
• Provide ongoing troubleshooting and guidance
• Ensure new tools and workflows are fully adopted and embedded into daily operations

What We’re Looking For

• Experience leading or supporting software implementation projects
• Hands-on experience with insurance agency systems such as:
• Sagitta
• Vertafore
• ImageRight
• AMS360 or Applied Epic
• Insurance agency or brokerage experience strongly preferred
• Strong understanding of P&C insurance workflows (commercial or personal lines)
• Experience with system configuration, integrations, and data migration
• Strong communication skills and ability to train users
• A proactive, solutions-oriented mindset

Why This Role Matters

Technology should drive performance — not create friction. In this role, you’ll help modernize our agency’s systems, improve adoption, and ensure our technology ecosystem supports long-term scalability and innovation.

If you’re energized by implementation, system optimization, and building smarter ways of working, we’d love to connect.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Integration Engineer

Location: United States; Remote

Experience: Mid Level

Job Function: Integrations

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Keyfactor has an opening for a full-time Integration Engineer to assist our sales and delivery organizations by building integrations between our core products and customer enterprise systems (web servers, networking platforms, ticketing systems, cloud hosting environments, CI/CD platforms,etc.) and IoT devices and platforms (Azure IoT Hub, AWS IoT, PTCThingworx, etc.)Integrationsprimarily involve extendingKeyfactorPKI lifecycle management intocustomer enterprisesystems.

The position will involve working with Sales Engineers to create prototype integrations during the demonstration and proof of concept phases of the sales cycle, and with Platform Solutions Architects during the product delivery phase to create production-quality integrations. The position involves directly working with clients todeterminetheir specific technical integration requirements and requires software development skills to implement those requirements. In addition, the candidate willassistin the creation of solution guides and training labs for use by our delivery organization and technology partners.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

• 
  
• Work closely with sales engineering and delivery teams to design and develop code-based integrations between the Keyfactor platform and customer enterprise systems and IoT device management platforms.
  
• Work with prospective and existing customers todeterminetechnical and operational requirements for Keyfactor integrations.
  
• Provide customers, partners, and Keyfactor support personnel with integration documentation.
  
• Create solution guides and training labs.
  
• Be flexible and effectively manage time and tasks in a dynamic and rapidly growing company.
  

Minimum Qualifications, Education, and Skills:

• 
  
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  
• Fundamental proficiency with industry-standard operating systems and business application suites.
  
• Software development using the Microsoft .NET stack (C#, IIS, MSSQL, AD/Entra, PowerShell, etc.)
  
• Internet systems development using HTTP and web services. (Experience consuming 3rdparty APIs)
  
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
  
• Familiarity with digital certificates and their usage.
  
• Strong interpersonal communication and writing skills.
  
• Technical troubleshooting and problem-solving skills.
  
• Effective time management, projectmanagementand prioritization skills. Ability to work independently.
  
• Experience with DevOps technologies like Kubernetes orHashicorpVault andTerraforma plus.
  
• Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
  

#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Role: Splunk Architect

Location: Mayfield, OH

Hire Type: Full Time

Job Description

Own end to end accountability for the Splunk and Cribl platform, including day to day data ingestion.

Act as the primary interface with Progressive stakeholders, facilitating effective communication, governance, and alignment on platform priorities and outcomes.

Promote strong customer engagement and lead requirements gathering, translating business needs into actionable Splunk use cases and delivery plans.

Define, maintain, and prioritize the Splunk product roadmap and backlog, balancing run, grow, and transform initiatives based on business value and risk.

Maintain ongoing collaboration with Progressive internal teams to stay informed of evolving data strategies, technology shifts, regulatory needs, and future initiatives.

Support team capability building and skill development through training, best practice adoption, knowledge sharing, and reduction of key person dependencies.

Ensure Splunk configurations, access controls, and data governance align with security, audit, and compliance requirements across all environments.

Define and track key performance metrics to measure platform health and business impact, providing regular reporting and demonstrating value delivered through Splunk.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Senior Power BI Developer

12-month Contract to Hire

Remote or Hybrid in Cleveland, OH

**Unable to do C2C or Provide Sponsorship**

Brooksource is supporting a major integration initiative involving the onboarding of a recently acquired business onto an existing enterprise platform. As part of this effort, all net-new reporting will be built using Power BI, while existing reporting in Tableau, Business Objects, or OBIEE will be lightly supported to ensure consistent data flow. This developer will support the reporting workstream tied to the acquisition, operating within a structured waterfall methodology and leveraging Lean Spec documentation.

Position Summary

We are seeking a Senior Power BI Developer who can independently design, build, and deliver enterprise-level reporting solutions as Brooksource supports our client’s integration initiatives. This consultant will own Power BI development end-to-end and help guide best practices, as Power BI is a growing platform within the environment. The role involves close collaboration with business pods, technical leads, and integration teams to translate requirements into reliable reporting solutions.

Key Responsibilities

• Develop new Power BI dashboards, data models, and reports based on documented Lean Specs
• Convert business requirements into structured reporting deliverables within a waterfall framework
• Leverage existing data pipelines to expose required fields and build accurate, meaningful reporting
• Provide light support for existing reporting in Tableau, OBIEE, or Business Objects (data flow inspection, filter checks, troubleshooting)
• Participate in SIT and UAT cycles to validate reporting output and ensure successful rollout
• Provide best-practice guidance on Power BI architecture, data modeling, and visualization standards
• Collaborate with BAs, engineering leadership, and business stakeholders throughout development cycles

Required Skills & Experience

• 5+ years of hands-on Power BI experience, including:
• DAX
• Power Query
• Data modeling (star schemas, semantic modeling)
• Report/dashboard development
• Strong SQL and data environment understanding
• Experience working in structured SDLC environments (waterfall preferred)
• Ability to work independently and own reporting deliverables
• Strong communication and ability to interface with both technical and functional teams

Preferred Experience

• Tableau, Business Objects, or OBIEE exposure (for minor support, not full development)
• Experience supporting enterprise system integrations or acquisition-related reporting
• Familiarity with Oracle R12 or similar ERP data structures

BENEFITS OF WORKING WITH BROOKSOURCE:

• Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
• Dedication to keep an open line of communication and provide full transparency.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Well-established and respected company in the Cleveland market is looking for a General Manager to oversee all operations which include production, engineering, quality, performance management, P&L, and business development. Our client is offering an established operation with strong labor engagement and customer relationships, a competitive and well-rounded compensation package, and defined growth plan.

Primary responsibilities:

General Manager would be expected to ultimately manage all areas of the company including:

Sales and marketing, finance, operations, engineering, vendor relationships/sourcing, purchasing, distribution and logistics, information technology and customer service.

Refine the strategic direction of the company with an emphasis on long-term revenue and earnings growth, diversifying and expanding the company’s customers and vendors, achieving a best in class manufacturing organization.

Will develop, lead, and oversee the company’s overall strategy, as well as the achievement of its strategic and annual objectives.

Leads by example and monitors the culture of the company in alignment with its mission, purpose, and values.

Effectively develops teams that are able to achieve company’s annual and long-term objectives. Oversees and adjusts the organization's processes and operations as necessary to ensure efficient and effective execution of policies and procedures to achieve the company’s objectives.

Drives manufacturing operating policy to realize business strategy.

Creates a work environment which promotes safety and quality, while adhering to all regulated environmental guidelines.

Drives best practice through the organization and leads the implementation of improvement in safety, quality, delivery and cost.

Candidate profile should include:

• 10+ years senior level business experience with a general management background.
• Experience working in a machining/fabrication environment; automotive industry experience preferred
• A Bachelor's degree in Business Administration or Engineering Discipline.
• An MBA or equivalent is preferred.
• Demonstrated successful track record with full P&L and balance sheet responsibility, preferably with a machining focus.

About Project Technologies and Services (PTS)

Project Technologies and Services (PTS) is a Northeast Ohio-based consulting engineering and project management firm serving industrial and manufacturing facilities. We deliver practical, field-proven engineering solutions that support capital equipment installations, plant upgrades, and automation projects.

We engineer equipment and process systems inside active manufacturing environments. Our work integrates structural, mechanical, electrical, and controls engineering to execute real-world industrial projects.

About the Role

We are seeking an experienced Engineering Project Manager to lead industrial capital equipment installations, plant upgrades, and infrastructure projects within manufacturing environments.

This role combines technical engineering knowledge, project leadership, and field execution oversight. The Project Manager will be responsible for planning, coordinating, and executing projects while working directly with client personnel, contractors, and internal engineering teams.

The ideal candidate is proactive, organized, and comfortable operating in active industrial facilities while managing multiple project priorities. The position requires technical understanding, field presence, and hands-on involvement with project execution.

Responsibilities

• Lead execution of capital equipment installations and plant modification projects
• Develop project scopes, schedules, and budgets
• Coordinate internal engineering resources and external contractors
• Review and develop equipment layouts, drawings, and technical documentation
• Support or perform technical engineering tasks as needed within projects
• Perform field walkdowns, site verification, and installation coordination
• Manage construction activities and ensure safe installation practices
• Coordinate with plant operations, maintenance, and engineering personnel
• Track project progress, costs, and schedule performance
• Identify and mitigate project risks and resolve field issues
• Lead project meetings and communicate status to clients and stakeholders
• Support equipment startup, commissioning, and project closeout activities
• Support proposal development, estimating, and new project opportunities

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or Civil/Structural preferred)
• 5+ years of experience managing engineering or capital projects in industrial or manufacturing environments
• Strong communication skills and professional client-facing presence
• Experience coordinating contractors and multidisciplinary project teams
• Ability to independently manage multiple projects and priorities
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Excel and Word
• Working knowledge of project scheduling tools (MS Project or similar)
• Familiarity with AutoCAD and/or SolidWorks preferred
• Have or on track to obtain PE or PMP is a bonus
• Ability to work in active industrial environments

Compensation Details

• Full-time with benefits
• Salary range: $90,000 – $125,000, commensurate with experience
• Paid holidays and PTO
• Flexible Work Schedule
• Health, Vision, Dental insurance available
• Retirement plan with employer match

Industrial Safety Manager
Cleveland, OH

Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.

Requirements:

• Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.

• Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.

• Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.

• General familiarity with transportation-related safety considerations and compliance practices is beneficial.

• Knowledge of employee injury management processes and incident response procedures.

• Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.