Information Technology Jobs in Addison, IL

GSD is seeking a highly skilled and client-focused Solutions Architect to join our growing team in Hanover Park, IL. This role serves as a key technical leader, bridging sales, engineering, and project delivery to design and implement innovative IT solutions.

The ideal candidate is both strategic and hands-on—capable of translating business needs into scalable, secure, and well-documented technical solutions while supporting revenue growth and ensuring operational excellence.

Key Responsibilities

Pre-Sales & Sales Engineering

• Partner with sales leadership to conduct technical discovery and client needs assessments
• Design and present customized solutions across managed services, cloud, security, and infrastructure
• Lead technical discussions in client meetings, proposals, and demonstrations
• Develop scopes of work, including assumptions, constraints, and pricing inputs
• Support RFPs, RFIs, and technical evaluations

Solution Design & Architecture

• Assess client environments, infrastructure, workflows, and security posture
• Design scalable, secure, and cost-effective solutions aligned with MSP best practices
• Architect solutions across on-premises, cloud, hybrid, networking, security, and disaster recovery environments
• Validate solutions against client objectives, compliance requirements, and internal standards

Documentation & Knowledge Management

• Create clear, comprehensive technical documentation, including:
• Solution designs and architecture diagrams
• Statements of Work (SOWs) – technical sections
• Implementation plans and runbooks
• Configuration standards and assumptions
• Ensure all solutions are properly documented and transitioned to support teams
• Maintain documentation within internal systems for scalability and consistency
• Contribute to standard solution templates, service catalogs, and technical playbooks

Client Engagement & Advisory

• Serve as the primary technical advisor during discovery, implementation, and early lifecycle phases
• Communicate complex technical concepts to both technical and non-technical stakeholders
• Build and maintain strong client relationships
• Identify opportunities for optimization, standardization, and future enhancements

Continuous Improvement & Enablement

• Stay current on emerging technologies, cybersecurity trends, and vendor roadmaps
• Maintain and pursue relevant certifications
• Share knowledge and best practices across teams
• Assist in refining service offerings, onboarding processes, and delivery standards

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 10+ years of experience in IT engineering, solution architecture, or technical pre-sales within an MSP or IT services environment
• Proven experience coordinating or leading technical projects

Technical Expertise

• Microsoft 365 and Azure
• Networking and firewall technologies
• Cybersecurity principles and compliance frameworks
• Virtualization (VMware and/or Hyper-V)
• Backup, disaster recovery, and business continuity solutions
• Strong PBX/telephony experience
• Experience creating client-facing technical documentation and project deliverables
• Excellent communication, organization, and time-management skills

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect
• AWS Certified Solutions Architect

Key Competencies

• Strong attention to detail and organizational skills
• Consultative, client-first mindset
• Ownership and accountability for technical solutions
• Collaborative and team-oriented approach
• Ability to manage multiple priorities in a fast-paced environment
• Professional, confident, and solution-driven demeanor
• Willingness to travel locally and perform onsite client assessments and site surveys

Job Title: Data Analyst/Scientist

Duration: 12 months | Temporary to Hire

Location: Elgin, IL 60196

Worksite: Remote | 8:00 AM - 05:00 PM

Note: Preferred candidate will reside in Northern IL, but position is open to remote work in any US state (CST time zone).

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• Develop reports and dashboard to support various stakeholders such as finance, Procurement, IT and Sales
  
• Dashboard creation / visualization using Tableau, with Data extracted from Amazon Redshift and Snowflake.
  
• Perform predictive modeling and forecasting using Python, R and Tableau
  
• Design, extract and integrate data components from multiple sources, such as Amazon Redshift, Salesforce, Snowflake
  
• Design, develop, test, and maintain Google App Script projects for various applications within Google Workspace (Docs, Sheets, Forms, etc.)
  
• Driving and tracking the adoption of dashboards and reports to measure success; iterate as needed
  
• Detailed data validation to ensure directional accuracy
  
• Server license management and data access enablement as well as data visualization support
  
• Manage, update and document processes, websites, and training documentation.
  
• Drive the development of and deliver training on data sources/tools to enhance the end users' ability to analyze the business
  
• Ensure the delivery of complex data required to support the needs of predictive Modeling and Analytics
  
• Perform rigorous testing and post-validation publishing of reports
  

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• Bachelor's Degree (Computer Science, Math, or Statistics) or equivalent
  
• 3+ years of data analytics and reporting experience
  

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• Excellent data visualization skills
  
• Solid experience in creating dashboard reporting in Tableau is a must for this position
  
• Hand-on experience with Tableau, SQL, Salesforce, Python, R, Google App Script, HTML and Power BI are required for this role
  
• Proficient in Microsoft Excel, Google Sheets and Access. Experience with designing, configuring, automating custom reports within these programs.
  
• Thorough understanding of data modeling and Extract, Transform, Load (ETL) processes.
  

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• Experience with Smartsheet development.
  
• Excellent oral and written communication skills.
  
• Extremely detail-oriented and organized with a high level of commitment and follow-through.
  
• Ability to manage multiple priorities in a fast-paced, ever-changing environment.
  
• A motivated self-starter who can work both autonomously and collaboratively.
  
• Exceptional problem solving, critical thinking, and project management skills with the capacity and anticipation to adjust based on shifting deadlines and moving priorities.
  

Client Engagement Coordinator

Client Engagement Operations & Sales Support (Onshore)

We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.

This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.

This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…

Core Role Purpose

Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.

Help ensure consistency, organization, and visibility across sales and client engagement activities.

Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.

Key Responsibilities

Lead Coordination & Pipeline Support

• Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
• Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
• Work with Client Partners to:
• Track follow-ups and next steps
• Monitor pipeline movement and aging
• Ensure activities and notes are properly logged
• Help maintain accurate CRM data to support reporting and forecasting.

Sales Operations & Reporting Support

• Assist with preparation of pipeline reports, dashboards, and scorecards.
• Support weekly and monthly pipeline review processes.
• Help identify gaps in follow-up, data quality, or process adherence.
• Provide administrative and analytical support to sales and engagement leadership.

SOW & Renewal Coordination (Support Role)

• Assist with the preparation and tracking of Statements of Work (SOWs).
• Help monitor renewal timelines and flag upcoming renewals.
• Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.

Pre-Sales & Proposal Support

• Support proposal development, pricing inputs, and deal coordination.
• Help gather inputs from internal teams and ensure timely submissions.
• Assist with staffing models and deal documentation.

RFP / RFI / RFQ Support

• Assist in coordinating RFP, RFI, and RFQ responses.
• Track deadlines, inputs, and submission requirements.
• Help ensure responses are complete and submitted on time.

Salesforce Hygiene & Process Support

• Support Salesforce data hygiene by:
• Updating lead and opportunity records
• Logging activities and notes
• Assisting with forecast updates
• Help maintain standard sales and engagement processes.
• Identify process gaps or inefficiencies and escalate opportunities for improvement.

Cross-Functional Coordination

• Act as a coordination point between Client Partners and internal teams including:
• Delivery & Practice Leaders
• Finance, Legal, Talent, and Operations
• Help ensure information flows smoothly across teams during sales and engagement cycles.

Required Qualifications

• 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
• Experience working with CRM tools (Salesforce preferred)
• Strong organizational skills and attention to detail
• Comfortable working with data, tracking tasks, and managing follow-ups
• Strong written and verbal communication skills
• Interest in growing a career in client engagement, sales operations, or consulting
• Background or exposure to IT consulting, technology services, or B2B environments is a plus
• Local to Chicago, IL with ability to work hybrid from the Westmont office

Benefits

• 100% free medical insurance, including dental and vision
• 50% contribution for dependents
• 401K Option
• Paid holidays, Sick leaves, Accrued holidays etc.

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• Candidates must have recent, direct Coupa experience in the required modules
  
• Strong communication skills are critical due to global stakeholder interactions.
  
• Understanding of P2P process flows
  
• Real?world Coupa functional configuration experience
  
• Troubleshooting examples across modules and integrations
  

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• P2P (Procure?to?Pay)
  
• Supplier Information Management (SIM)
  
• Core Platform
  
• Coupa Risk Assess (CRA)
  

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• Manage and maintain Coupa P2P, SIM, Core, and CRA modules
  
• Approx. 80% functional / 20% technical
  

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• Catalog management
  
• Project & non?project procurement
  
• Approval workflows
  
• Supplier collaboration (CSP, cXML, SAN)
  
• Accrual processes
  

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• Oracle ERP
  
• Workday
  
• Vertex
  
• ServiceNow
  

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• Troubleshoot system/integration issues and provide clear business?level explanations of root causes and recommended solutions
  
• Partner with global cross?functional stakeholders (US, EMEA, etc.) to deliver enhancements in an Agile environment
  
• Identify and drive process simplifications and best practices to improve user experience and adoption
  

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• SIT/UAT testing
  
• Documentation
  
• Release readiness activities
  

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• Bachelor's or Master's degree in Computer Science, Information Systems, or related field
  
• 5+ years hands?on Coupa experience with:
  
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  • P2P
    
  • SIM
    
  • Core
    
  • CRA
    
  
  
  
• Experience supporting Oracle ERP Coupa integrations
  
• Strong analytical, interpersonal, and communication skills
  
• Ability to manage multiple priorities in a fast?paced, globally distributed environment
  
• Ability to work independently with minimal supervision
  

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• Experience implementing/supporting global P2P or Supplier Management processes
  
• Familiarity with Agile delivery frameworks
  
• Experience with Coupa configuration, workflow design, or data analysis
  

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner

Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:

• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products

• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives

• Author user stories and acceptance criteria, leading refinement sessions and sprint planning

• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery

• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:

• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment

• Strong documentation skills and the ability to communicate complex technical requirements effectively

• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake

• Familiarity with Microsoft tech stack and data delivery tools is highly preferred

• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?

• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy

• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP

• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption

• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

REMOTE

MUST LIVE IN PROXIMITY TO Schaumburg, Illinois / No Sponsorship Available / NO H-1B's

General Overview:

Service Manager’s primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.

The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company’s best practices.

As the Service Manager, you’ll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You’ll work closely with technical staff, account managers, and leadership to ensure we’re consistently meeting service-level goals and client expectations.

Responsibilities:

• Manage the service delivery team’s daily activities as well as the dispatch process of service requests

• Lead and manage the service desk team, providing guidance, coaching, and performance management

• Provide accurate reports and metrics to company management on KPIs for service delivery

• Drive problem investigations and resolution as required

• Develop and maintain documentation, processes, and SOPs for service delivery

• Oversee service scheduling, escalation, and client satisfaction

• Active role in the daily management of all service calls

• Ensure quality and profitable services are performed to the agreed SLA

• To ensure that systems, processes and methodologies are followed according to company guidelines

• Identify trends and develop strategies to support these trends

• Participate in strategic planning to scale service delivery as the company grows

• Assist in the development of technical roadmaps for technical staff to fill knowledge gaps

• Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)

• Support onboarding and offboarding of new team members

Experience Required:

• Knowledge and experience in cross-functional management methods and techniques

• Some knowledge of IT applications, processes, software, and equipment

• Strong organizational, presentation, and client service skills

• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span

• Skill in planning and preparing written communications

• Skill in leading people and getting results with a strong client orientation

• Ability to multitask and adapt to changes quickly

• Ability to work in a team and communicate effectively

• Service awareness of all organizations' key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Familiarity with ITIL best practices or similar service management frameworks

• Previous experience as a Service Manager at an MSP.
• Bachelor’s or associate degree in computer-related fields is a plus.

Overview:

Establishes, manages, reviews and maintains production schedules for assigned work center to ensure that the master production schedule is being executed. Analyze work center loads for effective capacity planning, and also ensure accurate inventories by effectively addressing any labor reporting issues. Manage the production meetings and handle inquiries from the sales team. Maintains and reviews shop dispatch list, ensuring completion of manufacturing to meet customer shipping requirements. Answer related inquiries for all levels of the organization. Manage local 3rd party manufacturing suppliers including coordinating and arranging for outsourced work required to complete work requirements. Update and maintain the bills of materials and work requirements within our ERP system. This position has a close working relationship with Sales and Engineering. Guidance may be provided on possible sources of information and methods to complete tasks. Able to meet deadlines and exercise judgment regarding related items.

Core Responsibilities:

• Daily analysis, planning, and review of work center capacity based on requirements loaded by Sales and Master Scheduler.
• Maintain and review dispatch lists targeting customer promise delivery dates.
• Effective sequencing of jobs, processes and assignments to the production floor and interface with shop floor supervisor.
• Communicate with customer service on status of sales orders and estimated completion. Ensure information needed for labeling of finished goods is accurate and correct
• Participate in production meetings and monitor any potential production issues or needs.
• Implement material substitutions as needed, coordinating these with purchasing to ensure inventory accuracy.
• Audit of inventory data as compared to packing slips from material receipts. Corrective action implementation based on issues found.
• Maintain effective communications with internal customers regarding inventory accuracy, engineering changes and shop order closeouts.
• Maintain current knowledge for this position and within the work area through continuing education, subscriptions, certifications, and memberships.
• Participate in related staff, team and/or task group meetings to ensure the continuous improvement of processes, methods, productivity and quality, while reducing costs. Participate in in-house training programs.
• Ensure that all operations are within established guidelines and conform to health and safety standards.
• Conduct a continuous study of internal processed and methods, research new technology and develop proposals for application of such technology for the purposes of cost reduction and process improvement.
• Other duties as assigned or required.

Qualifications:

• Associate Degree with 4-7 years of progressively responsible, directly related experience; or a combination of education and experience equivalent to these. Accuracy is essential to this position.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability (including physical) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must possess the ability to read, analyze and interpret business and technical documents, flow charts, budget information, procedure manuals and so on; the ability to prepare required routine reports and correspondence; ability to communicate effectively with others, using skill and diplomacy and have the ability to work with all levels of the organization.
• Requires the ability to work within established health, safety and quality guidelines and the ability to organize the workload and meet deadlines.
• Must possess knowledge and experience in automated systems and terminology and the ability to develop and interpret related reports using spreadsheet, word processing and graphics software. Requires the ability to operate a variety of standard business machines, such as a computer and keyboard, a calculator, telephone, FAX, photocopier and so on.
• Must possess the ability to add, subtract, multiply and divide, using whole numbers/decimals and the ability to apply concepts of business math to practical situations and dimensions to production.
• Must possess the ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram format. Must possess strong knowledge, understanding and experience in various problem-solving and participatory management techniques.
• Requires the ability to operate a variety of standard business machines, such as a computer and keyboard, a calculator, telephone, FAX, photocopier and so on.
• Must possess the ability to add, subtract, multiply and divide, using whole numbers/decimals and the ability to apply concepts of business math to practical situations and dimensions to production.
• Must possess the ability to apply common sense understanding to carry out detailed instructions furnished in written, oral or diagram format. Must possess strong knowledge, understanding and experience in various problem-solving and participatory management techniques.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other status protected by applicable federal, state, or local law.

Overview:

The Purchasing Agent is responsible for managing the procurement of goods and services while supporting efficient international logistics operations. This role involves sourcing suppliers, negotiating pricing and contracts, issuing purchase orders, and coordinating domestic and international shipments. The position plays a key role in ensuring timely procurement, cost efficiency, and reliable supply chain operations to support the company’s global activities.

Core Responsibilities:

• Source, evaluate, and maintain relationships with suppliers based on quality, cost, reliability, and service.
• Negotiate pricing, contracts, and purchasing terms with both domestic and international vendors.
• Issue and manage purchase orders while tracking procurement status to ensure timely delivery.
• Coordinate international shipments, including freight forwarding, customs documentation, and import/export compliance.
• Monitor delivery schedules and proactively resolve shipping delays, supply chain issues, or vendor concerns.
• Collaborate with internal teams such as sales, production, and accounting to support accurate and timely order fulfillment.
• Maintain organized records of purchasing activities, logistics documentation, and supplier performance.
• Ensure procurement and logistics processes comply with company policies and applicable international trade regulations. Experience with these regulations is beneficial but not required.

Qualifications:

• Experience in procurement, purchasing, logistics, or supply chain operations.
• Strong negotiation, communication, and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
• Basic understanding of international shipping processes and documentation such as Incoterms, Certificates of Origin (COO), ECCN, or USMCA is helpful but not required.
• Experience with global supply chain coordination or international logistics is a preferred.
• Familiarity with regulatory compliance related to international shipments and trade documentation beneficial but not required.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other status protected by applicable federal, state, or local law.

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  The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
  Under the direction of the area supervisor, perform daily activities accurately and on time.
  
  Maintain a safe and professional environment.
  
  Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
  Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
  Maintains required records and documentation.
  
  Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  
  Job Requirements:
  
  Ability to provide quality, error free work in a fast-paced environment.
  
  Ability to work independently with minimal on-site supervision.
  
  Excellent phlebotomy skills to include pediatric and geriatric.
  
  Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
  Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
  Must be able to make decisions based on established procedures and exercise good judgment.
  
  Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
  Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
  Capable of handling multiple priorities in a high-volume setting.
  
  Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
  Training locations may vary based on trainer availability.
  
  Required Education:
  
  High school diploma or equivalent REQUIRED.
  
  Medical training: medical assistant or paramedic training preferred.
  
  Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  
  Work Experience:
  
  1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
  
  2 years in a Patient Service Center environment preferred.
  
  Customer service in a retail or service environment highly preferred.
  
  Keyboard/data entry experience.
  
  Additional Job Details:
  temp to perm