Information Technology For Development Jobs in Hermitage

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

This facility is seeking an Emergency Medicine Physician for locum tenens support as they look to fill a current need.

Details & requirements for this opportunity:

• Annual volume: 60,000
• Physician shift times: 6a-2p, 9a-6p,1p-10p,3p-11p,4p-10p,9p-6a
• Advanced Practice coverage: 32 hours of coverage
• Back up specialties available: To be determined
• Electronic Medical Record: MyHealthONE
• Certifications required: Board certification, active Tennessee license, Drug Enforcement Administration license, Advanced Cardiac Life Support, Advanced Trauma Life Support

AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.

Description

Specialization:
Obstetrics and Gynecology

Job Summary:

Looking to add OBGYNs to our growing OB Hospitalist team at The Women's Hospital at TriStar Centennial in Nashville, TN.

• Must be board eligible or board certified in OBGYN

Incentive/Benefits Package:

• Hospital employed opportunity 

• Our new OBGYN emergency room is staffed with specialists, a committed care team and state-of-the-art technology

• 24/7 double coverage provided by a mix of OBGYN physicians and CNMs

• Flexible schedule - option of 12 or 24 hour shifts

• Full time - seven 24 hour shifts or fourteen 12 hour shifts

• Flexible contract terms

• Cover one facility only

• Competitive salary

• Full benefits package including health, 401K, etc.

• Signing bonus and paid AMA membership

The Women's Hospital at TriStar Centennial Medical Center:

• TriStar Centennial’s state-of-the-art labor & delivery unit averages 3,300+ deliveries per year, providing excellent breastfeeding support, on call MFM expert, 25-bed maternal special care unit, newborn nursery, as well as a Level III NICU

• Onsite neonatologists, perinatologists, ultrasonographers, and obstetric anesthesiologists 24/7

• We are able to provide complex gynecologic surgery, including minimally invasive and robotic surgery, reconstructive procedures and gynecologic-oncology services

About Nashville, Tennessee

• Historic Nashville, capital city of Tennessee, is also known as Music City as it is home to the Grand Ole Opry, the epicenter of the country music industry. This is on display throughout the bustling downtown where you can find the Country Music Hall of Fame and live music on every corner.

• Nashville is home to several higher learning institutions including the prestigious Vanderbilt University, Belmont University including the Thomas F. Frist, Jr College of Medicine.

• Downtown (as well as local neighborhoods) offer many unique dining experiences.

• Other attractions include the Nashville Symphony and Ballet and the Frist Art Museum.

• Nashville is also a great place for sports enthusiasts to enjoy NFL’s Tennessee Titans, NHL’s Nashville Predators and MLS' Nashville Soccer Club.

• Nashville/BNA International Airport is served by several major airlines that fly nonstop to more than 100 destinations both domestic and international.

The Department of Dermatology at Vanderbilt University Medical Center is seeking a highly experienced, dual board-certified Dermatologist and Dermatopathologist to join our high-volume academic dermatology program. This position offers the opportunity to practice in a dynamic academic environment that mirrors the efficiency and clinical volume of a private practice model, while advancing patient care, teaching, and diagnostic excellence.

Key Responsibilities:

• Independently interpret a high volume of dermatopathology specimens, including complex inflammatory and neoplastic disorders, within an integrated academic pathology team.

• Provide expert outpatient dermatology care with opportunities to tailor the clinical focus to areas of interest

• Serve as an educator and mentor for dermatology residents.

• Collaborate in multidisciplinary initiatives such as tumor board and consultative services.

• Dermatopathology quality improvement

• Contribute to leadership in practice optimization and innovation within dermatopathology services.

Qualifications:

• M.D. degree with completion of ACGME-accredited dermatology residency and dermatopathology fellowship.

• Board certification in Dermatology and Dermatopathology.

• Minimum of 7 years of independent dermatopathology practice experience, preferably in a high-volume setting.

• Demonstrated clinical excellence in both dermatology and dermatopathology.

• Strong teaching and mentorship experience in an academic setting

• Commitment to a collaborative and patient-centered approach to care.

• Experience in molecular diagnostics

Preferred Attributes:

• Experience leading or shaping dermatopathology workflows, especially in high-throughput environments.

• Interest in clinical innovation, education, or outcomes-based research.

• Experience in molecular diagnostics in dermatopathology.

• Administrative experience in managing teams and instituting change through cross-functional collaboration.

About the Department of Dermatology

The Department of Dermatology at VUMC is dedicated to advancing dermatology through high-quality patient care, groundbreaking research, and exceptional medical education. Our team of physicians, researchers, and advanced practice providers are experts in all aspects of skin health, including complex medical dermatology, dermatopathology, pediatric dermatology, procedural dermatology, and inpatient consultative dermatology. The department is actively involved in innovative research, focusing on understanding the cellular and molecular mechanisms of skin diseases, skin cancer epidemiology, and novel skin imaging technologies. Our educational programs prioritize training future dermatologists through robust learning experiences, formal lectures, and clinical rotations

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is dedicated to the principles of equal opportunity. EOE/Vets/Disabled.

Your future role at a glance

Specialty: Physician - OB/GYN Hospitalist

Schedule: Full Time; 12 hour shifts

Practice Detail: High volume OB/Gyn Hospitalist program with coverage of L&D, OB/Gyn ED and Gyn surgery providing care to a diverse patient population.

EMR System: Cerner

Facility: Ascension Saint Thomas Midtown Hospital

Location: Nashville, TN

This job location is currently located in a Health Professional Shortage Areas(HPSAs) and/or Medically Underserved Areas/Population (MUA/P) Shortage Designation Type

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How you’ll make an impact in this role

Ascension Saint Thomas is looking for a Board Certified/Board OB/Gyn to join our Hospitalist team.

Position Highlights:

• Shifts are a mix of OB providing coverage on L&D/HROB/PP and Gyn providing care in the OBGyn ED and for unassigned Gyn inpatients/emergency surgeries

• Supervises Residents and works with NPs and CNMs

• Great working relationships with faculty, community physicians and emergency room providers

• OB and GYN privileges are required

• Opportunity to care for a diverse patient population

• Supportive administration and excellent practice management

• NO CALL – ever

• Hospitalist-only role (no clinic responsibilities)

• Predictable, advanced scheduling

• Supportive, team-based environment with experienced nursing and anesthesia support

• Manage labor & delivery, obstetric emergencies, and GYN ED

• Opportunity to work alongside community OBs and midwives

• Competitive compensation and comprehensive benefits package

About Ascension Saint Thomas Hospital Midtown

• The hospital is one of the largest in the state with 683 licensed acute and rehab care beds and covers nearly 2 million square feet and spans more than six city blocks.

• Ascension Saint Thomas continues to make significant investments to care for our community, including a $300 million Midtown campus expansion project which was completed in 2023.

• Recent expansions at our hospital in Midtown include a new ICU and surgical tower, and the Women’s Hospital Pavilion which opened in 2023.

• This dedicated entrance patients with immediate access to all women’s care services, such as our OB-GYN Emergency Department and Birthing Center, making access to care more direct and convenient.

• The expansion project distinguishes Ascension Saint Thomas Hospital Midtown as a clinically and technologically advanced healthcare destination, featuring specialized centers designed to serve our patients’ unique, changing needs.

• One out of every 12 babies in the state is born at Ascension Saint Thomas Hospital Midtown, which delivers more than 7,000 babies per year, more than any other hospital in the region, complete with a Level 3 NICU.

• Patient experience video | Birth Center video.

About Nashville

• Music City USA – world-class live music, arts, and cultural events year-round

• Renowned food scene – from award-winning fine dining to legendary Southern cuisine

• Outdoor lifestyle – parks, greenways, lakes, and hiking just minutes away

• Diverse neighborhoods – urban living, charming historic areas, and family-friendly suburbs

• Easy travel – major international airport with nonstop flights nationwide

• Top universities & healthcare hub – a nationally recognized center for medicine, education, and innovation

• Mild climate & no state income tax – enjoy more of what you earn

About Ascension Saint Thomas Medical Partners

For nearly 20 years, Saint Thomas Medical Partners has provided primary and specialty care to the community spanning 45 counties in Middle Tennessee, and provides care to over 315,000 patients annually. One of the largest healthcare providers in the state, offering rewarding careers across 50 specialties in 16 hospital campuses and more than 250 sites of care through a comprehensive network of affiliated joint ventures, medical practices, clinics, and rehabilitation facilities. Our physician-led clinical teams include physicians, physician assistants, nurse practitioners and medical assistants working together to provide seamless care among more than 2,000 affiliated providers.

When you join Saint Thomas Medical Partners, you are entering a community where physician and advanced practice provider engagement and experience is recognized as a key driver of delivering excellent patient care. Physicians and advanced practice providers benefit from a collaborative approach to care, significant professional opportunities, career advancement, training and competitive wages.

What minimum requirements you’ll need

Licensure / Certification / Registration:

• Physician MD/DO credentialed from the Tennessee Board of Medical Examiners obtained prior to hire date or job transfer date required.

Education:

• Doctor of Medicine (MD) or Doctor of Osteopathy (DO) required.

What additional preferences we're seeking

#HeC

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.