Engineering Village Northeastern Jobs in Pacifica, CA

Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.

This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.

Learn more at Fractal | Intelligence for Imagination.

Note: This position is not eligible for Immigration Sponsorship at this time.

About the Role

This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.

As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.

Responsibilities

Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.

You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.

Technical Depth (Hands-On Architecture)

• Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
• Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
• Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
• Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems

Executive Presence & Live Architectural Thinking

• Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
• Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
• Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
• Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
• Represent Fractal at the highest level of client relationship

Team Leadership (Building & Driving Senior ICs)

• Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
• Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
• Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
• Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice

Forward-Deployed & Embedded Delivery

• Lead and run FDE-style engagements where your team operates inside the client's engineering environment
• Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
• Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
• Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
• Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them

Candidate Profile

Technical Qualifications

TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:

• GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
• AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
• Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
• Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
• Real-time and event driven data pipelines (e.g. network telemetry)
• Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations

Non-technical Qualifications

We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.

• 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
• Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
• Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
• The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
• Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
• A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
• Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
• Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)

Strong Preferences

• Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
• Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
• Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
• A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
• Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns

Who Thrives Here

The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:

• Enjoy being client-facing and accountable for outcomes.
• Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
• Believe great platforms come from strong engineering culture plus disciplined execution.
• See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Two Bear Capital we believe in partnering with our portfolio companies to build the best teams possible. We look forward to working with you and Rainfall Health on their new Director of Software Engineering role.

Director of Software Engineering (AWS Amplify & Digital Health)

*please note that this role requires willingness to travel to the Bay area and/or relocating to the Bay area

*please note that this position requires US citizenship/does not provide sponsorship

About Rainfall Health

Rainfall Health is an AI-powered compliance and workflow platform helping health systems succeed under CMS’s TEAM Model and other value-based care programs. We partner with hospitals, surgeons, and care teams to improve episode performance, streamline operations, and maximize reimbursement — all while supporting better patient outcomes.

Our platform sits at the intersection of clinical workflows, financial performance, and intelligent automation.

The Role

We are looking for a Director of Software Engineering with deep experience in AWS Amplify and modern cloud-native architectures to help build and scale our digital health platform. You’ll play a key role in designing secure, reliable systems that integrate with healthcare data sources and surface actionable insights to clinical and operational teams.

This role is ideal for someone who enjoys solving complex data and workflow challenges in a regulated healthcare environment.

What You’ll Do

Platform & Application Development

• Design, build, and maintain scalable web applications using AWS Amplify, serverless services, and modern frontend frameworks
• Develop robust APIs and backend services using AWS-native tools (e.g., AppSync, Lambda, DynamoDB, RDS)
• Ensure performance, reliability, and security across distributed cloud systems

Healthcare Data & Integrations

• Build and maintain integrations with Electronic Health Records (EHRs) and other healthcare systems
• Work with healthcare interoperability standards such as FHIR, HL7, and APIs from major EHR vendors
• Design data ingestion pipelines that normalize, validate, and securely store clinical and operational data

Data Visualization & Insights

• Develop interactive dashboards and data visualization tools for clinical and operational users
• Translate complex healthcare data into intuitive, actionable insights
• Collaborate with product and design teams to create user experiences tailored to care teams and administrators

Cross-Functional Collaboration

• Work closely with product managers, designers, and clinical stakeholders to deliver features aligned with real-world workflows
• Contribute to architectural decisions and technical roadmap planning
• Mentor other engineers and promote best practices in code quality, testing, and security

Security & Compliance

• Implement best practices for HIPAA-compliant infrastructure and data handling
• Ensure systems meet high standards for privacy, auditability, and reliability in a healthcare environment

What We’re Looking For

Required:

• 8+ years of software engineering experience building production-grade applications
• Hands-on experience with AWS Amplify and serverless AWS architectures
• Strong experience with modern JavaScript/TypeScript frameworks (e.g., React, Next.js, Vue)
• Experience building and consuming RESTful and/or GraphQL APIs
• Solid understanding of cloud security and best practices for handling sensitive data

Preferred:

• Experience in digital health, healthcare IT, or healthtech startups
• Experience integrating with EHR systems (Epic, Cerner, Meditech, etc.)
• Familiarity with FHIR, HL7, CCD, or other healthcare data standards
• Experience building data visualization tools (e.g., D3, Chart.js, Recharts, or BI tools)
• Knowledge of healthcare compliance frameworks (HIPAA, HITRUST, SOC 2)

Nice to Have

• Experience with real-time data pipelines or event-driven architectures
• Background in analytics, population health, or value-based care technology
• DevOps experience with CI/CD pipelines and infrastructure as code

What Success Looks Like

• Seamless, secure integrations with healthcare systems
• Intuitive dashboards that drive decision-making for clinical and operational teams
• A scalable, maintainable architecture that supports rapid product growth
• Strong engineering culture centered on reliability, security, and user impact

Job Description:

Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)

Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI, SLO

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as Splunk/Dynatrace/ELK/Grafana). This engagement is a customer using Dynatrace,Splunk, PagerDuty hence it is good to have this expertise

Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.

Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.

Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.

Must have good knowledge on eCommerce platforms in microservice architecture, Sterling OMS , Retail Applications like XStore.

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.

Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)

Must know how to work with the Dev team, cross functional teams.

Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and client leaders.

Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.

Preferred:

Be a client face at customer site collaborating with client leadership.

Ability to clearly communicate and understand a technical idea/concept.

Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.

Excellent written and verbal communications skills.

Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

Capability to work with people in different time zones.

Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.

Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.

Create and maintain detailed documentation.

Founding SDR role with a clear path to Account Executive

You'll be the first dedicated outbound hire and will work directly with the founding team.

About ZeroPath

ZeroPath is helping everyone from startups to the Fortune 500 and open-source projects like curl, sudo, Linux, FFmpeg, and OpenSSL find vulnerabilities that years of community scrutiny and traditional scanners missed.

ZeroPath maps and understands code in depth, analyzing code, dependencies, and infrastructure to understand how systems actually behave before tracing full attack paths and verifying exploitability. That deep understanding lets ZeroPath detect real issues including business logic flaws, authentication bypasses, and multi-step attack paths, while lowering noise dramatically compared to traditional tooling.

For our customers, we deliver better detection, massive noise reduction, and high-quality automated patches that shrink backlogs and improve developers' lives.

Stage:

• YC-backed, $12.5M seed. RSAC Innovation Sandbox Top 10 Finalist.
• Engineering teams actively replacing all traditional scanners with ZeroPath
• Team of 10 doing the work of 100; you'll be joining early

Why this role exists

Security engineers and engineering leads already convert once they see what ZeroPath catches. The constraint is getting in front of the right people at the right companies. You'll fix that.

This is a high-signal, research-driven outbound role. You're not working off a purchased list and blasting templates. You're identifying companies with real attack surface, understanding their stack, and writing messages that demonstrate you know their world.

Target: 20+ qualified held meetings per month on the founders' calendars.

What you'll do:

• Research targets deeply. Understand a company's tech stack, open-source dependencies, recent funding, and security posture before you write a single word.
• Write technical outbound that earns replies from CTOs, VPs of Engineering, and security leads — people who delete 50 generic emails a day.
• Work warm and inbound leads from product-led signups, content, and conferences. Follow up fast and with context.
• Run multi-channel sequences across email, LinkedIn, phone, and creative touchpoints. If sending a security audit of their public GitHub repos gets the meeting, do that.
• Attend and work security and developer conferences: Staff the booth, set meetings on the floor, and run same-day follow-up.
• Keep Attio, Pylon tight. call notes, deal stages, next steps, no stale records.

What we're looking for

• 1+ years of outbound SDR experience, ideally selling a technical product to engineering or security buyers
• You can talk shop. You don't need to be a security researcher, but you should be able to hold a conversation about SAST vs. DAST, what a CVE is, why false positives kill adoption, and how CI/CD pipelines work. If you can't today, you're the type who'll learn it in a week.
• Your writing is sharp. You can write a 3-sentence cold email that a VP of Engineering actually reads. No fluff, no "I hope this finds you well."
• You're resourceful and relentless. You find the right person, figure out what they care about, and get creative about reaching them.
• You're organized under volume. You can run 200+ active contacts without dropping balls.
• You want to close. This role has a clear ramp to AE — you're here because you want to earn that seat.
• Tools: Be proficient in using clay, lemlist, and any other form of outbound tool. If needed, you should be able to create pipelines via APIs/Webhooks, though that would be rare. You should be able to connect the dots in terms of signals: a hot lead in LinkedIn Ads, the same pattern in website visitors, a competitor we can replace very easily, and more. 

Background doesn't look typical? Apply anyway. We care about signal over pedigree.

Comp & Benefits

• $90–150k OTE (base + variable), with quota ramped for the first 60 days
• Equity in an early-stage, YC-backed company
• Health, dental, vision
• Work directly with the founding team on GTM strategy

Project Manager - (No Sponsorship Available at this time)

Location: Bay Area, California (Relocation Assistance Available)

Up to 15% travel

A growing advanced engineering and automation firm is seeking a Project Manager to oversee large-scale, high-value projects. This individual will lead the planning and execution of complex programs from proposal through final customer acceptance, ensuring excellence in cost, schedule, and customer satisfaction. Ideal candidate will experience managing projects involving complete automation systems.

Key Responsibilities:

• Lead cross-functional teams in the delivery of automation projects
• Serve as the main point of contact for the customer, maintaining regular updates and strong client relationships
• Develop and manage comprehensive project plans and schedules using both traditional and agile methodologies
• Coordinate internal engineering teams (mechanical, electrical, controls, and software) to meet project milestones
• Oversee scope, cost, risk, resource allocation, and change management throughout the project lifecycle
• Drive issue resolution, continuous improvement, and successful project close-out
• Mentor junior project managers and contribute to resource planning and project portfolio oversight

Qualifications:

• Bachelor’s degree in Engineering or related field (Master’s preferred)
• 5+ years of experience managing complex capital equipment or automation projects
• Deep understanding of PMP or Agile
• Strong leadership, communication, and customer-facing skills in fast-paced, technical environments
• Familiarity with mechanical design principles, system integration, and manufacturing best practices
• Experience with SolidWorks, PDM, or similar tools is a plus

Our client, a Fortune 500 retail organization with a nationwide distribution network, is seeking a Strategic Sourcing Manager to support large-scale construction and facilities engineering procurement initiatives across their supply chain network.

This role plays a key part in sourcing industrial construction materials, equipment, and services for new facility builds, expansions, and ongoing engineering initiatives. The individual will partner closely with engineering, property development, legal, finance, and operations teams to design sourcing strategies that deliver cost efficiency, risk mitigation, and supplier performance improvements.

The ideal candidate will bring deep expertise in construction procurement, contract negotiation, and cost modeling, with the ability to influence stakeholders and drive complex sourcing projects from concept through execution.

Projects You’ll Work On

• Leading end-to-end strategic sourcing initiatives for industrial construction and facilities engineering categories.
• Developing sourcing strategies for categories such as steel structures, concrete, MEP systems, material handling equipment, racking systems, conveyors, and site services.
• Managing the full sourcing lifecycle including market research, supplier identification, RFP development, bid management, negotiations, and contract execution.
• Conducting construction cost analysis, clean-sheet modeling, and should-cost modeling to identify optimal pricing and savings opportunities.
• Partnering with engineering and development teams to support distribution center construction, expansions, and infrastructure upgrades.
• Managing supplier relationships and performance through KPIs, quarterly business reviews (QBRs), and executive-level supplier meetings.
• Performing spend analysis and market intelligence research to anticipate supply risks and pricing fluctuations.
• Driving cost optimization through value engineering, competitive bidding, and strategic negotiations.
• Supporting facilities engineering teams with sourcing for material handling equipment repair, refurbishment, and replacement.
• Developing presentations and recommendations for executive leadership to support strategic sourcing decisions.

What Experience You Should Bring

• Bachelor’s degree in Supply Chain, Construction Management, Engineering, Finance, Economics, or Business (MBA or advanced degree preferred).
• 5+ years of strategic sourcing or category management experience focused on industrial construction or facilities engineering procurement.
• Experience managing large-scale sourcing projects for construction materials, contractors, or engineering services.
• Strong understanding of construction cost estimation, budgeting, and material cost drivers.
• Experience leading RFP/RFQ processes, supplier negotiations, and contract development.
• Ability to analyze supplier bids using TCO modeling, cost analysis, and financial modeling.
• Experience working cross-functionally with engineering, legal, finance, and project management teams.

What Will Help You Stand Out

• Familiarity with distribution center construction, logistics infrastructure, or retail supply chain environments.
• Experience working with construction management software (e.g., Procore) and sourcing platforms (e.g., Coupa).
• Knowledge of regulatory frameworks such as OSHA, LEED, and construction compliance standards.
• Professional certifications such as CPSM, CCM, or CCPS.
• Strong financial acumen including experience analyzing budgets, cash flow, and cost structures.
• Advanced Excel skills (pivot tables, VLOOKUPs, data modeling) and strong presentation capabilities.

Work Environment

• Hybrid role with regular in-office collaboration and occasional travel to facilities and project sites.
• Ability to manage multiple sourcing projects simultaneously in a fast-paced, cross-functional environment.

Compensation & Benefits

The base salary range for this position is up to $200,000.00, depending on experience and qualifications.

The total rewards package may include performance incentives, health benefits, retirement plans, and professional development opportunities.

Technical Lead / Platform Engineer

GenAI Healthcare SaaS Platform

Palo Alto, CA (Hybrid – 3 days onsite)

About the Role

We’re building a next-generation generative AI platform purpose-built for healthcare — and we’re looking for a hands-on Technical Lead to help architect and scale it from the ground up.

This is not a “manage from a distance” role. You’ll be deeply involved in system design, writing production code, guiding engineering direction, and making foundational technical decisions that shape the future of the platform. You’ll work closely with leadership and product to turn complex healthcare AI requirements into scalable, reliable infrastructure.

If you’ve led engineering efforts for production-grade AI systems and enjoy building high-performance teams and platforms, we’d love to talk.

What You’ll Own

• Architect and evolve the core infrastructure for a scalable AI-powered SaaS platform
• Lead development of backend services and ensure clean integration across systems
• Write high-quality, maintainable code with long-term scalability in mind
• Establish engineering best practices across architecture, CI/CD, monitoring, and DevOps
• Guide and mentor engineers while maintaining a strong individual contributor presence
• Define infrastructure automation strategies (IaC, provisioning, deployment workflows)
• Drive performance, reliability, and observability standards
• Partner with product and leadership to translate vision into executable technical milestones

What We’re Looking For

Core Experience

• 8+ years building and shipping production software
• Prior experience leading engineering initiatives or managing technical direction
• Proven track record scaling a generative AI system or AI-enabled platform in production
• Strong backend engineering background in Python
• Additional proficiency in TypeScript or Java
• Experience with a modern compiled language such as Go or Rust
• Deep knowledge of microservices architecture and RESTful API design
• Hands-on expertise with one major cloud provider (AWS, GCP, or Azure)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Advanced DevOps knowledge: CI/CD, automated deployments, monitoring, alerting
• Experience containerizing and orchestrating services with Docker and Kubernetes

Leadership & Execution

• Comfortable setting technical direction while staying hands-on
• Strong communicator who can explain complex systems clearly
• Experience mentoring engineers and elevating engineering standards
• Ability to operate in a fast-moving, startup environment

Nice to Have

• Experience building or deploying ML/AI systems (TensorFlow, PyTorch, etc.)
• Strong GCP background (bonus if you’ve worked across AWS/Azure as well)
• Familiarity with frontend frameworks like React, Angular, or Vue
• Experience working in healthcare, health tech, or regulated industries

Work Environment

This role is based in Palo Alto with a hybrid schedule (3 days per week onsite). We provide daily meals and foster a collaborative, high-performance engineering culture.

Compensation & Benefits

• Base salary range: $220,000 – $280,000, depending on experience and location
• Meaningful equity package
• Medical, dental, and vision coverage
• Flexible hours
• Hybrid work environment
• Opportunity to help shape the future of AI in healthcare

If you're excited about building a production-grade AI platform that directly impacts patient outcomes — and want to help define the technical foundation of a category-defining company — let’s talk.

San Francisco, CA

You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you've learned to the issue at hand and propel it forward. Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You're an early riser. And, you're ready for your next adventure.

We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say make it delightful. Delightful procurement.

Founded in 2022, Levelpath is a mobile-first platform that's powered by AI. We believe in software that's thoughtfully engineered to solve problems and drive progress. The opportunity is huge, as the procurement market today is $11.5 billion and it's growing quickly. Our founding team has a track record of building successful companies, and we're backed by visionary Silicon Valley venture capital firms. We're focused on delivering delightful user experiences to all stakeholders. Our vision is to future-proof our customers' procurement function, and make enterprises of any size faster, safer, and more transparent.

We're looking for a Customer Support Specialist to join our team. Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.

We are building a world class support team obsessed with helping our customers, and focused on getting them back on the right path when challenges arise. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world.

This position is located in downtown San Francisco, in-office, conveniently adjacent to public transit. While a startup, we offer most standard benefits you'd expect from a mature organization - even transportation and 401k! You'll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work.

• Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
• Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
• Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
• Build best practice guides and playbooks to ensure our customers and their users are set up for success
• Act as a trusted advisor & support customer health by understanding their users' friction points when using Levelpath
• You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)

• Empathy, patience, and a sense of urgency when supporting customers
• 4-6 years of experience in a customer-facing/customer-management role
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset
• Availability for some travel - when the time comes to visit your customers!

• 100% Medical, dental, and vision insurance
• Flexible PTO, Parental Leave, Sick Leave
• Competitive compensation and equity package
• 401k
• Commuter benefits
• In-office snacks and Friday team lunches
• Team-driven happy hours and celebrations

The estimated annual cash salary for this role is $62,000- $120,000. Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.

Head of Operations and Manufacturing Ripple Medical | California (Hybrid or Remote) | Full-Time

ABOUT RIPPLE MEDICAL

Ripple Medical is a health tech company on a mission to revolutionize hypertension management with our cuffless blood pressure wearable. Once cleared by FDA, our product will enable patients to easily and accurately monitor blood pressure at home, empowering them and their providers with actionable data to improve outcomes. We're a collaborative, mission-driven team of 33 working in a medical device regulatory environment to bring this technology to the millions of patients who can benefit.

POSITION SUMMARY

The Head of Operations and Manufacturing will own the end-to-end operational infrastructure required to bring Ripple's FDA-regulated cuffless blood pressure monitor to market and scale production. This is a hands-on leadership role for someone who thrives building from zero to one in a regulated environment: selecting contract manufacturers, standing up supply chains compliant with FDA 21 CFR Part 820, establishing ISO 13485-certified quality management systems, and preparing for direct-to-patient fulfillment.

As a company preparing for 510(k) submission and commercial launch, this role is critical to ensuring we can reliably manufacture and deliver a high-quality, FDA-cleared medical device at scale. The ideal candidate brings deep experience in medical device manufacturing (particularly wearable or electro-optical devices), understands regulated hardware supply chains and design transfer, and can roll up their sleeves while building the team and processes for long-term growth.

This position reports directly to the CEO with high visibility to the leadership team and Board of Directors.

KEY RESPONSIBILITIES

Manufacturing & Production

• Lead selection and onboarding of contract manufacturing partners with Class II medical device experience, including RFQ, quality audits, contract negotiation, and ongoing management.
• Own design transfer and manufacturing transfer, working with engineering on DFM principles, Device Master Record (DMR) requirements, and production readiness.
• Establish production planning, forecasting, and capacity management for V&V builds, pilot production, and volume manufacturing.
• Drive continuous improvement in yield, quality, and cost while maintaining FDA and ISO compliance.
• Oversee pilot runs and scale-up, including process validation (IQ/OQ/PQ) and manufacturing controls.

Supply Chain & Procurement

• Build and manage the end-to-end supply chain, including component sourcing, supplier qualification, and inventory management per FDA purchasing controls.
• Develop supplier relationships and negotiate terms while ensuring supply continuity, traceability, and risk mitigation.
• Implement inventory planning to balance working capital with service levels, including buffer strategies for Year 1 launch.
• Monitor and mitigate supply chain risks: component shortages, single-source dependencies, geopolitical factors, and logistics disruptions.

Quality & Regulatory Compliance

• Maintain and improve the ISO 13485-certified QMS in partnership with the quality and regulatory team, ensuring FDA 21 CFR Part 820 compliance.
• Support 510(k) submission activities related to manufacturing, including process validation documentation, DMR development, and device history records (DHR).
• Define incoming inspection, in-process controls, and final product testing consistent with the risk management file.
• Manage product certifications for a Class II device, including FDA registration, UDI compliance, and applicable international requirements.
• Lead root cause analysis and CAPA for quality issues, ensuring post-market surveillance compliance.

Fulfillment & Logistics

• Design the direct-to-patient fulfillment strategy, including 3PL selection with FDA-cleared Class II device experience.
• Establish logistics and distribution for nationwide shipping of a regulated device with chain-of-custody and traceability.
• Develop returns, replacement, and warranty processes that balance patient experience, cost, and compliance.

Team & Organizational Development

• Start as an individual contributor who executes hands-on, then build and lead the operations team through 510(k) clearance and commercial launch.
• Establish operational metrics and dashboards for manufacturing, supply chain, and quality performance.
• Partner with finance on cost modeling, COGS optimization, and operational budgeting.
• Collaborate cross-functionally with engineering, software, regulatory, and commercial teams.

QUALIFICATIONS

• 7-12 years in manufacturing, operations, or supply chain, with 3-5+ years in medical devices (Class II preferred), wearables, or regulated hardware.
• Experience managing contract manufacturers for regulated medical devices, preferably in Asia and/or domestically.
• Experience at or with CMs/EMS providers (Flex, Jabil, Celestica, Plexus, Sanmina) in Class II medical device or wearable programs is a strong plus.
• Track record of design transfer and scaling production from pilot to volume for regulated products.
• ISO 13485 and FDA 21 CFR Part 820 experience required.
• Familiarity with the 510(k) process and manufacturing documentation (process validations, DMR/DHR) strongly preferred.
• Bachelor's in Engineering, Supply Chain, Operations, Biomedical Engineering, or related field; MBA or advanced degree a plus.
• Based in California or travel up to 25%.

COMPENSATION

• Base Salary: $160,000 - $210,000 USD
• Performance Bonus: Tied to company milestones and personal objectives
• Equity: Early-stage stock option grant with meaningful ownership
• 100% Employer-Paid Healthcare: Medical, dental, and vision
• Additional Benefits: 401(k) with company match, flexible PTO

POSITION OVERVIEW

The Glazing Engineer is responsible for the completion of high quality façade, curtain wall and glazing system projects on time, within budget and within scope. This role will oversee all aspects of a project from start to finish by coordinating efforts involving the internal team, subcontractors, vendors, and owners/developers. The ideal candidate will have outstanding interpersonal skills, adjusting to changing priorities from various directives, and communicate effectively.

RESPONSIBILITIES

• Oversees the design development and coordination of custom curtain wall and glazing systems, translating architectural intent into engineered, buildable, and fully coordinated façade solutions. Capable of leading multiple projects and supervising engineers.
• Know and comply with all federal, state, local building codes, ordinances and regulations, maintaining the highest standards for safety and quality.
• Manage relationships with all internal and external parties in order to determine specifications of the project, resolve conflict, and support success.
• Establish project schedule and delegate project tasks based on staff strengths, skills, and experience.
• Secure and allocate all resources needed for the completion of the project including building permits, licenses, materials, equipment.
• Negotiate, manage and communicate changes to contract scope, schedule and costs.
• Plan and execute inspections, assess design compliance and quality, minimize risk.
• Create and maintain comprehensive project documentation.
• Regularly confer with supervisors to monitor and report on compliance, quality and productivity.
• Be a strong team leader, build synergy within and across the team, and develop individuals.

REQUIREMENTS

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Architecture or related field.
• Minimum of 3+ years of experience in façade, curtain wall, or glazing system engineering within a design-build or design-assist environment
• Strong understanding of building envelope design, structural behavior, waterproofing, and thermal performance
• Proficient in AutoCAD, Revit, and 3D modeling tools; familiarity with façade testing standards (ASTM, AAMA, NFRC)
• Experience coordinating with architects, structural engineers, and fabricators through design, procurement, and installation
• Skilled in technical documentation, submittal review, and field problem-solving
• Excellent communication and collaboration skills within multidisciplinary project teams
• A valid driver’s license.

This position description is a summary and not a complete representation of the position; the essential functions of the position may change as duties are assigned.

Information for Recruiters and Agencies/Staffing Firms: Build Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Build Group employee. Build Group will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Build Group.

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Equal Opportunity Employment: Build Group provides equal employment opportunity to all employees and applicants for employment, free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation, gender identity, genetic information or any other status or condition protected by local, state or federal law. This policy applies to all terms and conditions of employment, including hiring, training, orientation, placement, discipline, promotion, transfer, position elimination, rehire, benefits, compensation, retirement and termination. As an equal opportunity employer, Build Group seeks to hire employees based solely on their qualifications and abilities.