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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Property Adjuster Specialist, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role in the Austin, TX area. Candidates who are willing and able to work in this area are encouraged to apply.

What you'll do:

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
• Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
• Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
• Maintains accurate, thorough, and current claim file documentation throughout the claims process.
• Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
• Adjusts complex claims with attorney involvement.
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
• May require travel to resolve claims, attend training, and conduct in-person inspections.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
• Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
• Proficient knowledge of residential construction.
• Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Successful completion of a job-related assessment may be required.

What sets you apart:

• Hands-on experience in the field handling high-severity and complex property claims such as fire, water damage, vandalism, malicious mischief, foreclosures, earth movement, collapse, and liability.
• Residential property field adjusting experience with dwelling, structure and additional living expenses.
• Experience working directly for a standard insurance carrier handling claims from start to finish (first notice of loss, reviewing policy, making coverage decisions).
• Proficient in using estimating platforms and virtual inspection tools like Xactimate, ClaimXperience and XactAnalysis
• Insurance industry designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), or SCLA (Senior Claims Law Associate) or actively pursuing
• Active Property & Casualty adjuster license
• Currently reside in the Austin area, enabling quicker response times for local claims and a better understanding of regional risks
• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $76,400 - $137,520.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Summary:

Provides direct and indirect services to the GI patient under the supervision of the professional nurse and performs tasks as necessary for the efficient and effective functioning of the GI room, as well as the delivery of quality of care. Responsible for the preparation, maintenance, and cleaning of equipment and supplies and may assist in performing invasive endoscopic procedures.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Supports and assists physicians and registered nurses with procedures as directed.
• Verifies proper equipment functioning and performs safety checks.
• Maintains endoscopic equipment and prepares broken scopes to be sent for repairs.
• Collects and delivers specimens collected during procedures, ensuring the field remains sterile.
• Assist with placing monitors on patient.
• Distributes information regarding equipment or instruments at in-service training sessions.
• Validates and refreshes basic professional skills through active participation at in-service trainings.
• Reprocessing endoscopy scopes per ANSI/AAMI Standards
  • proper endoscope handling
  • procedures for leak testing, cleaning, inspecting, disinfecting, sterilizing, packaging, and storing each specific endoscope make and model, including equipment and equipment connections
  • identification of items that are single use and intended to be discarded after use;
    
  • all aspects of decontamination (e.G., disassembly, manual and mechanical cleaning methods and how to monitor their effectiveness, microbicidal processes, equipment operation, inspection, standard precautions, and engineering and work practice controls);
    
  • the operation of the specific manual and mechanical cleaning processes and equipment, manual and mechanical HLD processes, and sterilizing systems used by the health care facility, and the methods and equipment used to verify operation
  • facility and processing area policies and procedures regarding high-level disinfection and sterilization, infection prevention and control, attire, hand hygiene, and compliance with local, state, and/or federal regulations;
    
  • workplace safety related to chemical use and biological hazards
  • OSHA standards and requirements;
    
  • Applicable personnel exposure monitoring specific to chemicals used;
    
  • Recognizing andresponding to exposure-related symptoms (e.G., difficulty breathing, skin irritation, eye tearing, mucous membrane irritation);
    
  • Location and correct use of PPE;
    
  • Location and use of SDS;
    
  • Location and use of chemical spill kit(s);
    and
  • Workplace-specific policies and procedures related to endoscope processing, high-level disinfection, and sterilization;
    
  • the process of leak testing when indicated in the manufacturer's written IFU;
    
  • the process of obtaining and documenting quality control monitoring results;
    
  • the process forvisual inspection of endoscopes using lighted magnification and the use, care, and handling of a borescope;
    
  • the process forcleaning verification procedures, including method(s) for conducting the testing and interpreting the results;
    and
  • the processfor removing a damaged endoscope from service and sending it for repair.
• Sterilizes and prepares rooms and equipment, such as scopes, before and after procedures as directed.
• Demonstrating understanding of the patient’s an atomy and abnormalities which could affect the procedure.
• Recognizes emergent situations during endoscopy procedures and demonstrates the ability to set priorities to assist the endoscopy team.
• Assists with therapeutic interventions such as balloon dilations, polypectomy, sphincterotomy, stent placement, and gastrostomy tube placement.
• Coordinates review of special-order supply inventory and ensures rooms are stocked for next day procedures.
• Independently completes annual competencies and any additional competencies related to new procedures.
• Bloodborne Pathogen Classification: Category 1-Occupational exposure
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborate- Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus- Building strong customer relationships and delivering customer-centric solutions.
• Basic understanding of practices and concepts related to endoscopy procedures.
• Nimble learning- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Demonstrates self-awareness- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision quality- Making good and timely decisions that keep the organization moving forward.
• Maintains established departmental and facility policy and procedures.
• Maintains patient confidentiality.
• Must also successfully complete the pre-employment/post job offer health screening examination, and the annual screening each year thereafter as an employee.

Job Requirements:

Education/Skills

• High School diploma or equivalent.

Experience

• 0 - 1 years of experience preferred.
• Preferred previous experience working in the Operating Room or Endoscopy Unit preferred.

Licenses, Registrations, or Certifications

• BLS required.
• SGNA Certification within 6 months of hire required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Part Time

CHRISTUS Santa Rosa Hospital – San Marcos, which originated in 1923 as Hays County Soldiers, Sailors and Marines Memorial Hospital, opened at its current Wonder World Drive location in 1983. Our staff of more than 700 Associates works with more than 300 active and consulting physicians to provide quality services to patients and their families. For more than 20 consecutive years, we have been named The Best Hospital in Hays County in the annual “Best of Hays” publication released by the San Marcos Daily Record. In addition to interventional cardiac services, CHRISTUS Santa Rosa Hospital – San Marcos is a Certified Chest Pain Center and an accredited Primary Stroke Center. We lead the region in da Vinci robotic-assisted surgery and offers a variety of specialty care services including medical imaging, rehabilitation, hospice, women’s services and more.

Summary:

Provides continual surveillance of electronic monitors for one or more patients in a centralized telemetry monitoring station, with the ability to recognize normal and abnormal rhythms. Documents changes in rhythm and reports these changes timely and according to established protocol. Requires thorough knowledge of arrhythmia recognition. Responsible for assuring monitoring equipment and supplies are available and ready for use. May also provide pulse oximetry monitoring and reporting.

Responsibilities:

• Responsible for constant electro-cardiographic monitoring of patients. Is aware of baseline rhythm for all patients being monitored.
• Communicates changes in rhythms, ectopy, etc., immediately to appropriate Nursing staff;
  ensures all communications are documented appropriately.
• Provides accurate documentation of information obtained from the cardiac monitoring equipment.
• May be required to log pulse oximetry readings and report any alarms and/or deviation from normal parameters to the healthcare team.
• Accurately performs clerical tasks related to the patient’s medical record, places reports (strip reviews, alarm records) on the medical record in a timely manner if applicable for the facility/location.
• Communicates effectively with interdisciplinary team. Communicates appropriately with physicians, staff members, and patient/family members. Facilitates communication to appropriate caregivers.
• Responsible for assuring equipment and supplies are available and ready for use. Demonstrates good stewardship in proper use and maintenance of equipment and supplies.
• Performs assigned department maintenance duties. Ensures equipment is clean and functioning properly. Notifies Director and/or Biomedical Engineering of any malfunctions in a timely manner.
• Demonstrates professionalism in teamwork and communication.
• Performs all duties in a manner that protects the confidentiality of patients in adherence with HIPAA.
• Performs other duties as assigned.

Requirements:

Education/Skills

• High school diploma or equivalent required
• Must possess good written and oral communication skills

Experience

• EKG/arrhythmia interpretation background highly preferred
• Basic knowledge of medical terminology preferred

Licenses, Registrations, or Certifications

• Successful completion of an EKG class required within 90 days of hire/transfer date
• BLS certification preferred (AHA)

Work Schedule:

7PM - 7AM

Work Type:

Part Time