Engineering Structures Jobs in Wyandotte
68 positions found — Page 4
Pacific International has been exclusively retained by a leading global manufacturer of precision-engineered automotive components in the search for a Senior Buyer.
This is a chance to join an organization with over $1B+ in annual revenue, a strong position as a market leader in driveline systems, and a global footprint spanning North America, Europe, and Asia. The business plays a critical role in supplying world-class OEMs with components used in flagship vehicles.
With continued growth and a strong position in the global market, the company is looking for a professional who can partner with international teams, contribute to the global sourcing strategy, and turn key data into insights that drive strategic decisions.
What You'll Do:
- Take full ownership of a defined commodity portfolio, including strategy development and execution.
- Lead the preparation and issuance of requests for quote (RFQs), evaluate total cost options, and present sourcing recommendations.
- Negotiate cost, terms, quality, technology, and delivery with suppliers to secure competitive advantage.
- Build and manage strong supplier relationships, including performance reviews, risk management, and corrective actions.
- Partner with cross-functional teams (Engineering, Program Management, Quality, Operations) to support new program launches and ensure supplier readiness.
- Conduct detailed cost analysis, make/buy scenarios, and should-cost modeling to identify savings opportunities.
- Monitor and analyze global market conditions and trends to proactively adjust sourcing strategies.
- Support change management, supplier resourcing, and process improvements across the purchasing function.
- Provide leadership in sourcing reviews, strategy presentations, and supplier negotiations.
What We're Looking For:
- 5–10 years of purchasing and supply chain management experience, ideally within automotive OEM or Tier 1.
- Proven track record of leading supplier negotiations and delivering measurable cost savings.
- Experience in commodity strategy development and portfolio ownership.
- Ability to read and interpret technical prints/specifications and identify cost drivers.
- Strong analytical skills with the ability to conduct cost breakdowns and market analysis.
- Excellent project management, organizational, and multitasking skills.
- Clear, professional communication and presentation skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
- Minimal travel required.
About Pacific International Executive Search:
Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.
Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.
Diversity Statement:
At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.
For further information on this position and a confidential discussion about your career please contact:
Asset Manager
Summary:
MUST have substation or underground experience
Asset Management Engineer is responsible for managing and optimizing the life cycle of physical assets to ensure they serve the intended purpose efficiently and effectively. This includes the development of the business process around it. Builds and maintains effective relationships with key internal and/or external decision makers.
Key Responsibilities
- Develop, implement, and maintain asset management strategies aligned with organizational goals and applicable standards
- Analyze asset performance, reliability, and lifecycle costs to support data driven investment and maintenance decisions.
- Define asset criticality, maintenance strategies to optimize risk, cost, and performance.
- Support and maintain asset management systems (e.g., EAM/CMMS platforms), ensuring data accuracy and integrity
- Proactively analyze asset performance data, benchmark performance, identifying common failures, and formulating corrective actions. Assess the life cycle of assets and make recommendations for upgrades or replacements
- Develop reports on asset records, including information on their condition, location, and develop cost-effective asset management solutions to minimize expenses
- Establish and monitor asset performance metrics (KPIs) such as availability, reliability, and total cost of ownership
- Ensure compliance with regulatory, safety, and internal governance requirements related to asset management
- Contribute to continuous improvement initiatives, standards development, and asset management documentation
Required Qualifications
- 3–7 years of experience in asset management, reliability engineering, maintenance engineering, or a related role
- Working knowledge of asset lifecycle management and reliability-centered maintenance concepts.
- Experience using asset management or CMM/EAM systems
- Strong analytical, problem-solving, and data interpretation skills.
Education
• A bachelor's degree in engineering (civil, mechanical, electrical) or related field is required.
This is an on-site position, NOT remote/hybrid
Travel: 15% (Domestic trade shows, supplier visits, athlete/coach insights)
About Us
Epoch Sports is a leading sports innovation company rooted in lacrosse and rapidly expanding into other team sports and performance gear. With a passion for innovation, design, and community, Epoch delivers best-in-class equipment, apparel, and digital experiences that empower athletes to Live. Play. Be. Epoch. From elite performance lacrosse gear to lifestyle apparel, Epoch is building a culture around the modern athlete.
Why Join Us?
Epoch sports is redefining how gear is designed and delivered to athletes at all levels. Help shape one of the fastest-growing sports brands in North America. You'll work in a fast-moving, ideas-first environment that values curiosity, creativity, innovation and performance. Remote flexibility and a team culture that values work-life balance and growth. Employee discounts and early access to gear and apparel drops and a competitive salary and benefits package.
Job Description
The Product Manager is responsible for owning the full product life cycle of Epoch Sports' hard-goods equipment (e.g., lacrosse, hockey, and baseball/softball lines) from concept through end-of-life. Operating out of our Detroit headquarters and collaborating daily with Engineering, Design, Manufacturing, Marketing, Sales, and Finance, the Product Manager will translate athlete insights and market analytics into profitable, best-in-class products that reinforce Epoch's reputation for performance and innovation.
Key Responsibilities
- Strategy & Road-Mapping
- Build and maintain a 3-year product roadmap aligned with corporate strategy, category trends, and revenue/profit targets.
- Conduct market segmentation, competitor benchmarking, pricing analysis, and consumer research to identify white-space opportunities
- New Product Development (NPD)
- Author product briefs with clear value propositions, feature sets, volumes, cost targets, and launch timing; secure cross-functional approval through stage-gate process.
- Serve as the Program Manager for assigned NPD projects—driving timeline adherence, risk mitigation, and milestone communication.
- Champion voice-of-customer (VOC) testing with athletes, coaches, and dealers; translate feedback into actionable design requirements.
- Lifecycle Management
- Monitor sell-through, margin, and inventory health post-launch; drive cost-reduction, line extensions, or end-of-life decisions.
- Collaborate with Operations and Finance to manage SKU rationalization and maintain optimal inventory turns.
- Commercial Readiness
- Partner with Marketing to build go-to-market (GTM) assets—positioning statements, feature/benefit narratives, packaging, POP, and digital content.
- Train Sales Reps, Customer Service, and Retail Partners on product knowledge, differentiation, and competitive advantages.
- Source additional manufacturing equipment to bring products to market.
- Financial Ownership
- Own P&L for assigned categories—set pricing, forecast volumes, track COGS, and optimize gross margin.
- Prepare business cases and ROI analyses for capital expenditures or tooling investments.
- Continuous Improvement & Innovation
- Stay abreast of emerging materials, technologies, and consumer trends; recommend patent or IP opportunities.
- Facilitate cross-functional retrospectives to capture lessons learned and refine the Product Development Process (PDP).
Qualifications
- Bachelor's degree in Business, Engineering, Industrial Design, Sports Management, or a related field.
- 3–5 years of product management experience in consumer goods; sporting-goods or performance equipment strongly preferred.
- Demonstrated success launching products from concept through commercialization with measurable revenue impact.
- Proficiency in data analytics tools (Excel, Power BI, Tableau, or similar) and familiarity with PLM/ERP systems.
- Strong project-management skills—ability to lead cross-functional teams, manage overlapping priorities, and hit aggressive timelines.
- Excellent written and verbal communication skills; comfortable presenting to executives, retailers, and end-users.
- Passion for sports and understanding of athlete performance needs; lacrosse, hockey, or baseball background a plus.
Preferred Qualifications
- MBA or Master's in Product Design/Engineering.
- Experience with Lean Product Development or Agile methodologies.
- Knowledge of materials science (composites, polymers), protective equipment standards, or sports governing-body certification processes (NOCSAE, ASTM, CSA).
Work Environment and Physical Demands
- Office, R&D lab, and production floor settings; may require occasional use of PPE
- Ability to lift up to 25 lbs. for product samples/field testing
- Willingness to attend weekend tournaments, clinics, and trade shows several times per year.
Equal Employment Opportunity (EEO) Policy
Epoch Sports provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Minimum Qualifications and Job Requirements: Must have 5+ years of experience as QA test lead.
Must have 2+ year of automation experience with Selenium Must have 2+ years of SQL experience Experience with BDD using Cucumber Experience coding in Java Ability to learn new technologies quickly Excellent problem-solving skills Knowledge of Jira Ability to handle multiple tasks/projects concurrently and meet deadlines.
Ability to work in a fast-paced team environment.
Expectations include a high level of initiative and a strong commitment to job knowledge, productivity, and attention to detail Strong verbal and written communication skills.
Solid software engineering skills
- participated in full lifecycle development on large projects.
Must have the ability to self-manage and prioritize work schedule per business needs.
V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
COMMERCIAL CONSTRUCTION SALES REPRESENTATIVE
R.E. Leggette Company – Dearborn, MI
R.E. Leggette Company is a multi-generational commercial construction firm based in Dearborn, Michigan. In addition to our contracting operations, we operate an affiliated materials distribution division serving commercial contractors throughout Southeast Michigan.
We are seeking a disciplined, professional sales representative to grow our construction materials division from our Dearborn office.
POSITION OVERVIEW
This is an in-office sales position focused primarily on outbound phone sales, account development, and relationship management with commercial contractors. Occasional local contractor visits may be required, but the majority of sales activity is phone-driven and office-based.
An established distributor relationship and active contractor accounts are in place. The successful candidate will be expected to build on this foundation and actively expand our market presence.
RESPONSIBILITIES
• Execute consistent outbound call activity to develop and grow contractor accounts
• Manage pricing and protect gross margins
• Coordinate with vendor representatives and internal operations
• Track pipeline, follow-ups, and reorder cycles
• Identify opportunities to expand product usage within accounts
• Maintain structured daily sales activity
QUALIFICATIONS
• 3+ years of construction, building materials, or B2B sales experience
• Comfortable speaking with commercial contractors
• Strong follow-up and organizational skills
• Self-motivated and comfortable working within a structured office environment
COMPENSATION
Competitive base salary commensurate with experience, plus performance-based commission structure. Comprehensive benefits package included. High earning potential for top performers.
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Skills Required: Angular (v18): Advanced front-end development expertise for building responsive, enterprise-grade web applications.
Python Development: Experience for backend support, automation, or scripting tasks.
Git / GitHub: Strong version control skills and experience with collaborative workflows and CI/CD pipelines.
Skills Preferred: Candidate must be strong in Angular/front-end development.
Python, GCP, GitHub experience is optional now but will help in future growth.
React or Vue.js: Experience with alternative front-end frameworks is a plus.
Experience Required: Engineer 3 Exp: Prac.
In 2 coding lang.
or adv.
Prac.
in 1 lang.
6+ years in IT; 4+ years in development Experience Preferred: Strong Angular Engineer with 4+ years of experience in enterprise UI development.
Backend exposure available if role evolves Education Required: Bachelor's Degree Additional Information: 4 days in the office V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.
This position focuses on reducing the overall vehicle off-road downtime due to part delays.
The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.
Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.
Participate in Stand-up meetings with PS&L.
The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.
During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.
Verify all pertinent parts escalations information for accuracy.
• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.
•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.
Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.
Prioritize key high-volume parts delay issues and identify emerging trends.
•Conduct Parts training to new CX/DX Specialist training classes.
What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.
Familiarity with Parts Catalog and ordering systems preferred.
Skills • Strong oral and written communication skills with ability to persuade using a business case.
• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.
• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.
• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.
• Excellent negotiation skills and consultative approach.
• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).
• Must represent Percepta professionally with all clients and external organizations and contacts.
Others •Proven ability to perform in a fast-paced environment.
•Must be able to interact effectively with all levels of employees and departments.
•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
The Role
Our Consulting group is looking for a Consultant to join our Automotive Consulting team. The ideal candidate will have a strong background project management, with a passion for driving strategic security objectives. and ensure that the project progresses smoothly.
We're looking for Consultants who can deliver within Cognizant's Five Pillars of Consulting: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a consultant, this means creating high-quality client deliverables and taking ownership (with supervision) of producing client content and meeting client expectations; developing an expertise in your functional area, including obtaining certifications; contributing to Client Satisfaction and/or RFPs; supporting leadership and contributing to content development for service offerings; and participating in PeopleCare initiatives and always exhibiting personal leadership. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.
Job Summary:
We are seeking an experienced Program Manager to lead and oversee the successful delivery of cross-functional programs that align with strategic business objectives. The ideal candidate will be responsible for managing multiple related projects, ensuring coordination, minimizing risk, and driving results across stakeholders, timelines, and budgets.
Key Responsibilities:
- Define program goals, scope, deliverables, and success metrics in alignment with organizational strategy.
- Lead planning and execution of multiple projects under the program umbrella.
- Coordinate cross-functional teams to ensure timely delivery of program outcomes.
- Monitor program performance, timelines, and budget adherence.
- Identify, track, and mitigate program-level risks and issues.
- Provide regular updates to leadership and stakeholders through status reports and review meetings.
- Establish governance processes and reporting mechanisms.
- Ensure alignment between business goals, project delivery, and change management.
- Foster collaboration between product, engineering, operations, and other departments.
- Mentor and guide project managers within the program as needed.
Qualifications
- Bachelor's degree in computer science, Information technology, or related field experience.
- 7+ years of proven experience as a Project Manager, Business Analyst and Product Owner, preferably in the automotive sectors or manufacturing sectors.
- Experience working in/around Contact Centers and their operations
- Knowledge of NICE / CXone contact center solutions
- Proficiency in project management tools. JIRA experience is a plus.
- Minimum of 3-5 years managing complex IT programs, including multi-project coordination and resource allocation.
- Proven ability to develop and implement program strategies, ensuring alignment with business objectives and client needs.
- Strong leadership skills to guide project teams, manage stakeholders, and drive program success.
- Knowledge of security frameworks and best practices, such as NIST, ISO 27001, and financial industry regulations is a plus.
- Project Management Professional (PMP) certification is preferred; CISSP or CSM is a plus.
The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
- Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
- Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
- Ensure compliance with all safety, security, and operational protocols.
- Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
- Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
- Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
- Monitor site productivity metrics and implement improvements to enhance efficiency.
- Respond to on-ground escalations and operational emergencies promptly.
- Prepare weekly operational status reports and performance summaries.
- Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
- Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.
Qualifications
- 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
- Prior experience in a supervisory or lead role managing teams.
- Strong understanding of safety protocols and compliance-driven environments.
- Excellent communication, leadership, and people management skills.
- Ability to analyze performance metrics and identify process improvement opportunities.
- Comfortable working in dynamic and fast-paced field settings.
- Valid driver's license with a clean driving record.
- Ability to travel between assigned cities as needed.
Preferred Skills
- Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
- Knowledge of incident reporting, compliance documentation, and operational audits.
- Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
- Significant travel required - approximately 90% of the time across locations.
