Engineering Structures Jobs in Rowland Heights, CA

We are seeking an experienced Project Manager to support ongoing infrastructure projects, including periodic site visits to utility facilities. The ideal candidate will bring a strong background in engineering-focused capital projects, project management, and utility infrastructure, with the ability to oversee multiple projects from design through execution.

Key Responsibilities:

• Lead and manage 5–9 concurrent projects, ensuring successful outcomes in scope, budget, schedule, and quality.
• Oversee engineering analysis, calculations, design, detailing, and drafting for electric substation and utility facilities.
• Conduct site visits to provide construction support, inspections, data collection, and review of calculations, drawings, and specifications.
• Manage the evaluation, development, and implementation of capital projects with moderate financial and operational impact.
• Oversee design contractors to ensure adherence to construction schedules, budgets, and project requirements.
• Collaborate with internal stakeholders, external agencies, and cross-functional teams to define project objectives, timelines, risk assessments, milestones, deliverables, and budgets.
• Apply project management principles and organizational workflows, including investment decision-making, budgeting, procurement, and environmental compliance.
• Identify and resolve project challenges, balancing competing priorities and maintaining strong communication among team members and stakeholders.
• Uphold core values of safety, respect, integrity, excellence, continuous improvement, and teamwork.

Required Qualifications:

• Bachelor’s Degree in Engineering, Construction Management, or a related technical field (or equivalent combination of education and experience).
• 7+ years of project management experience supporting infrastructure or utility capital projects.
• Experience in electric substation utilities or other large-scale infrastructure projects.
• Proficiency in AutoCAD, Microsoft Office Suite (Excel, Word, PowerPoint, Teams), and Microsoft Project.
• Strong understanding of engineering codes, standards, construction practices, and project management processes.
• Excellent communication, organizational, and problem-solving skills; able to work independently and collaboratively.

Preferred Qualifications:

• Professional Engineering (P.E.) License.
• Project Management Certification (PMP or equivalent).
• Background in construction management or environmental and permitting processes.
• Experience working within utility industries (water, gas, or electric).
• Familiarity with Primavera P6 and SAP.

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Benefits & Compensation:

• 401(k) Matching
• Health Insurance: Medical, Vision, and Dental
• Paid Time Off: Vacation, Sick, and Holidays
• On-site Amenities: Gym, Pool, Game Rooms, etc.
• Team Building
• Employee Discount
• Employee Referral
• Coffee and Snacks
• Please see range below, and DOE

Summary:

The Growth Marketing Specialist is responsible for driving organic traffic growth through SEO and AI-driven discovery channels. This role leads strategy across technical SEO, content optimization, site architecture, and schema implementation to improve visibility and “Share of Model” on generative search platforms. The specialist analyzes performance data, conducts keyword and competitive research, and partners closely with Product, Engineering, and Content teams to turn insights into growth initiatives. The ideal candidate has at least three years of SEO or growth marketing experience (preferably in North American e-commerce), is comfortable working in startup environments, understands technical and content-led SEO, and is passionate about AI, emerging search trends, and Asian products. Bilingual English/Chinese is required.

Responsibilities

• Own the organic growth strategy across SEO and AI discovery platforms
• Implement strategies to increase "Share of Model" by optimizing site architecture and Schema markup for Generative Engine Optimization
• Develop and execute a comprehensive SEO strategy, including technical SEO, onsite and offsite optimization, and content-led growth initiatives
• Conduct keyword research, competitive analysis, and site audits to identify growth opportunities
• Collaborate with Product, Engineering, and Content teams to implement the organic traffic growth strategy
• Monitor and analyze search rankings, website performance, and user behavior， translating insights into clear action items
• Evaluate organic traffic quality and performance, providing data-driven insights and recommendations for continuous improvement
• Stay current with search ecosystem changes, algorithm updates, and emerging AI-driven discovery trends

Qualifications

• 3+ years of experience in SEO, organic growth, growth marketing, or AI-driven traffic, preferably within the North American e-commerce industry
• Startup experience with hands-on SEO and GEO is a strong plus
• Strong ability to analyze data, generate insights, and translate findings into actionable recommendations
• Hands-on experience with Google Analytics, Google Search Console, and other SEO tools (e.g., SEMrush, Ahrefs)
• Solid understanding of content marketing, link-building strategies, and technical SEO fundamentals
• Strong interest in AI, search innovation, and content creation
• Strong interest in Asian products and culture, with the ability to quickly identify emerging trends among our target customers
• Bilingual in English and Chinese

Who We Are

We are Skybound.

We love creators. We love fans. We love thrilling games, indelible images and moving stories. Our roots are in comics, but our brands extend to video games, television, movies, merchandise, and live experiences. We take special pride in original tales, fresh characters, and diverse voices.

From well-known franchises to freshly-minted originals, we offer the chance to join brilliant creators shaping a new generation of entertainment in a concentrated, agile environment where every perspective matters, and any idea can create a breakthrough.

Opportunity

Skybound is looking for an experienced and passionate Senior Systems Designer to help build a thrilling new game franchise. The Senior Systems Designers create rewarding loops that help players set goals, progress, and stay engaged over multiple play sessions. They craft and tune player advancement and rewards across the entire game.

You will collaborate closely with the Game Director, department leads, and cross-disciplinary teams to define and drive the strategic vision for player progression and meta systems. You'll mentor other designers, establish best practices, and ensure the systems design team delivers high-quality, scalable solutions that support both gameplay and business goals.

If you're passionate about building compelling systems, love mentoring others, and thrive in a creative, combat-focused environment, we'd love to hear from you.

Reports: This position will report to Game Director.

Responsibilities: Responsibilities include, but are not limited to:

• Lead the vision and execution of player progression, meta systems, and engagement loops across single and multiplayer experiences.
• Define and drive KPIs for progression systems that align with player satisfaction and business goals.
• Mentor and guide systems designers, fostering a culture of excellence, collaboration, and innovation.
• Own major feature areas from concept through implementation, ensuring quality and consistency across the game.
• Collaborate cross-functionally with engineering, art, UX, and production to ensure systems are well-integrated and technically feasible.
• Establish and evangelize best practices for systems design, documentation, and tool usage.
• Anticipate and resolve design challenges, proactively improving workflows and pipelines.
• Playtest and iterate on systems regularly, using data and player feedback to refine and optimize.

Requirements

• 10+ years of experience in the games industry, with a focus on systems design and progression.
• Proven leadership experience, including mentoring designers and leading cross-functional initiatives.
• Shipped at least one AAA title with significant ownership of progression or meta systems.
• Deep understanding of player psychology, engagement strategies, and content pacing.
• Strong analytical skills, with the ability to translate complex systems into clear, actionable designs.
• Experience collaborating with engineering on tool development and pipeline optimization.
• Excellent communication and documentation skills, with fluency in PowerPoint, Word, Excel, Visio, etc.
• Strategic mindset, balancing creative vision with technical and business constraints.

Preferred Qualifications

• Experience with Unreal Engine, including scripting and integration into production pipelines.
• Strong technical scripting skills and a willingness to learn new tools and technologies.
• Passion for combat-oriented games, player progression, and Skybound's unique properties.

Job Type: Regular, Full-Time

Salary Range: $125,000 - $165,000

• Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc.
• The salary range listed is just one component of the total compensation package for employees
• Compensation decisions are dependent on circumstances of each role

Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement.

Company Overview

Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible.

Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.

Invincible is one of Skybound's tentpole franchises (celebrating 20 years!) and spans the world of comic books, merchandise, video games, and the critically acclaimed adult animated television series on Prime Video. Now in its second season, the television show has consistently ranked as one of Prime Videos top-streamed series with a 99% score on Rotten Tomatoes. Based on the groundbreaking comic book by Robert Kirkman, Cory Walker, and Ryan Ottley, Invincible revolves around 18-year-old Mark Grayson, who's just like every other guy his age—except his father is (or was) the most powerful superhero on the planet. Still reeling from Nolan's betrayal in Season One, Mark struggles to rebuild his life as he faces a host of new threats, all while battling his greatest fear - that he might become his father without even knowing it.

The show stars Steven Yeun, with Sandra Oh, Zazie Beetz, Grey Griffin, Chris Diamantopoulos, Walton Goggins, Gillian Jacobs, Jason Mantzoukas, Ross Marquand, Khary Payton, Zachary Quinto, Andrew Rannells, Kevin Michael Richardson, Seth Rogen, and J.K. Simmons. Executive producers include Skybound's own Kirkman, David Alpert, and Margaret M. Dean.

Equal Opportunity Employer

At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. In addition to federal law requirements, Skybound complies with all applicable state and local laws governing nondiscrimination.

Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance.

For more information on our Privacy Policy, visit: working/work at home options are available for this role.

PROJECT SCHEDULER

Location: Santa Fe Springs, CA

Type: Fulltime, Salaried (Exempt)

Reports to: Program Manager

About Us

Woojin IS America, Inc. (WISA), situated in Santa Fe Springs, CA, has become a fast-growing company specializing in manufacturing electric equipment for rolling stock and light rail vehicles. We are currently serving North America customers with endless technological innovations for safe and reliable transportation equipment that supports the life of the vehicle.

Job Objective

The Project Scheduler is responsible for developing, maintaining, and communicating project schedules to ensure projects are completed on time and within scope. This role sets project milestones and deadlines, estimates labor requirements, monitors material deliveries, and coordinates timelines across departments. The Project Scheduler proactively identifies schedule risks and works with project stakeholders to implement corrective actions.

Duties and Responsibilities

• Develop and maintain detailed project schedules, including milestones, dependencies, and critical paths.
• Establish short-term and long-term project goals in alignment with overall project plans.
• Estimate labor requirements based on project timelines and resource availability.
• Coordinate project schedules with internal departments and external stakeholders.
• Monitor project progress to ensure the teams are meeting established timelines.
• Track shipment arrivals and delivery schedules to ensure alignment with project plans.
• Identify potential schedule delays and facilitate timely corrective actions.
• Revise and update project schedules as needed, including preparation for monthly customer progress reports.
• Collaborate with the Program Manager and technical experts to define tasks, subtasks, and sequencing.
• Develop, implement, and maintain an effective scheduling management system
• Prepare, analyze, and maintain project critical path schedules.
• Evaluate schedule performance and prepare project status and progress reports.
• Recommend actions to keep projects within budget and completed on time.
• Communicate project timelines, changes, and risks clearly to all stakeholders.
• Document scheduling processes and maintain accurate project records.

Qualifications & Requirements

Required Qualifications

• Bachelor’s degree in Project Management, Engineering, Construction Management, Operations, Supply Chain, or a related field (or equivalent experience)
• 3+ years of experience in project scheduling, project coordination, or production planning
• Proficiency with project scheduling software (e.g., MS Project, Primavera P6, or equivalent)
• Strong working knowledge of Critical Path Method (CPM) scheduling
• Advanced proficiency in Microsoft Excel for schedule tracking and analysis
• Experience coordinating schedules across multiple departments
• Ability to analyze schedule risks and recommend mitigation strategies
• Strong written and verbal communication skills

Preferred Qualifications

• Experience in manufacturing, industrial, logistics, construction, or engineering environments
• Familiarity with ERP/MRP systems
• Experience supporting customer-facing projects and reporting requirements
• Professional certification such as PMP, PMI-SP, or APICS

Core Competencies

• Strong organizational and time-management skills
• High attention to detail and accuracy
• Analytical and problem-solving mindset
• Ability to manage multiple projects and shifting priorities
• Proactive, collaborative, and results-oriented

Work Environment / Physical Requirements

• 100% On site and primarily office-based with occasional visits to project sites or production areas.
• Ability to sit and work at a computer for extended periods.

Annual Compensation

• $80,000 ~ 130,000

PCB INSPECTOR

Location: Brea, CA

Work schedule: 1st shift and 2nd shift available

QUALIFICATIONS

• Minimum 2 years of PCB inspection experience in electronics manufacturing.
• Ability to read blueprints, drawings, specifications and PCB gerbers.
• Skilled in electrically measuring resistors and capacitors.
• Expertise in reading component values by inspecting parts.
• Knowledge of various computer programs (Microsoft Excel, Word, Outlook and Adobe).

Summary:

The Final Inspector - Level III will perform visual, electrical and dimensional inspection of printed circuit board assemblies; will be responsible for performing receiving inspections of outsourced processes and final assembly inspections while recording results and preparing various quality documents. Candidates must be able to work a minimum of 6 hours per day under a microscope.

Responsibilities:

• Read blueprints and/or engineering specifications to obtain information such as specified material, electrical, cosmetic requirements and workmanship instructions.
• Perform visual and dimensional inspections of printed circuit board assemblies to ensure workmanship which complies with the appropriate requirements from engineering drawings, process specifications, IPC-610 standards, J-STD-001 and customer specific criteria.
• Performs inspection on electrical or electronic components by using electrical meters or instruments to confirm adherence to electrical specifications.
• Performs inspection of conformal coating under both black and white light.
• Perform and record results of first article inspections of boards after Thru-Hole.
• Perform sub-assembly, box build, shipping, and receiving inspection as required.
• Assist in failure investigations, root cause analysis and corrective action activities and quality improvement projects.

Job Summary:

Control Air Enterprises LLC is looking to hire an organized, timely, and respectful project engineer with a minimum of a bachelor's degree in engineering, architecture or construction management to join our Anaheim office (Anaheim, CA). The project engineer must have short- and long-term processing abilities and demonstrate their ability to understand and comply with company, project, contractual requirements, and to provide clear and accurate documentation.

Responsibilities will include but are not limited to the following:

• Assist in managing large & complex HVAC construction projects.
• Assist in managing subcontractor scope and performance of contractual requirements.
• Assist in tracking field installation.
• Organize, file, and track all project coordination and correspondence.
• Accurate documentation to successfully track projects, including submittals, schedules, schedule
• Of values, billings, RFI's (requests for information), requests for change orders, change orders,
• Project start-up and close-out (including timely processing of O&M's and "as-built" packages).
• Learn all software programs utilized in the day-to-day business operations of the company.

Basis of Evaluation:

• Projects consistently meet or exceed expected profit objectives.
• Effective control of deliveries to coincide with schedules and progress billing.
• Timely review, approval, and submission of RFI's, requests for change orders, and change
• orders.
• Timeliness and accuracy of submittals, project turnover and start-up packages.
• Proper documentation of all projects reflecting the flow of the project.
• Maintain and grow Control Air's customer satisfaction and reputation.

Required Characteristics:

• Must have a strong work ethic and a "can-do" problem solving attitude.
• Must be an excellent listener and communicator.
• Must be proficient in Microsoft Office Outlook, Excel, and Word.
• Bluebeam, Adobe editing, ACAD training is an advantage.
• Experience in mechanical contracting is desired but not necessary.
• Bachelor's degree in a Construction related profession or similar is required.
• Must present a strong, confident and professional image.
• Must be able to commute to different jobsites within the Bay Area.

Skills:

• Basic level of understating plans and specification.
• Basic understanding of construction schedules.
• Ability to interface with the clients.
• Ability to coordinate with other team members.
• HVAC/Mechanical Engineering (Preferred).

Benefits include the following:

• Medical, dental and vision benefits
• 401k retirement plan
• Life Insurance
• Long-Term Disability Insurance
• FSA & extra insurance
• Paid holidays
• Paid time off
• Employee stock ownership plan (ESOP)

Pay range: $25 - $40 Hourly

Join Us:

Let's be honest- life is too short to work at a job that you don't love. So, do something about it! Come be a part of our team and work with us on industry defining projects. We are a family of passionate people, who are smart and kind, and have some pretty amazing skills. We love what we do, and love being California's Homegrown Mechanical Experts.

About Control Air Enterprises:

We have been in business for over 42 years, are a full mechanical contracting firm specializing in Major Construction, Tenant Improvement, Industrial, Plumbing, Retrofit, Service, Controls, Energy Commissioning and Detailing. Our divisions can handle a wide range of projects and services that include Design Build, Design Assist and Plan & Spec for facilities in the Medical, Entertainment, Laboratory, Hotel, Resort, Office, Government, Education, Civic and Commercial industries. Oh, we are also 100% employed owned (ESOP), have over 1,000 family members, and have one of the largest fabrication shops in California. Our corporate headquarters are in Southern California (Anaheim - just south of Los Angeles), conveniently located near several major freeways. We also have offices in San Diego and Hayward (Northern California). Our manufacturing facilities are located in Anaheim (Southern California) and Hayward (Northern California).

Equal Opportunity Employer, including disabled and veterans.

Crane Authentication is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. Crane is also a provider of high-security and compliance solutions to governments. At Crane, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues, and enforce compliance. Customers from different business sectors and levels of government trust its team of 1,250 people for their expertise in R&D, security design, engineering, and data-driven insights. With a presence in 15 countries on three continents, the Crane Authentication team understands the regional nuances of the opportunities and challenges facing its customers.

The Customer Service Representative serves as the main contact to resolve customer issues and foster a positive relationship between the customers and the company.

Essential Functions Performed by the Position

· Responds and ensures customer enquiries and requests are addressed in a timely manner.

· Coordinates with the sales team and internal departments to ensure the production quality and customers’ requirements are met.

· Handles customer complaints according to the company procedures and service standard.

· Communicates with the sales team and internal departments to maintain updated customer profile information.

· Prepares proforma invoices for Prepaid Customer, track the payment and inform the accounting Dept. to release the order to customer.

· Takes orders, determines charges, and oversees billing or payments.

· Provides information about products and services and responds to questions and complaints professionally.

· Maintains accurate records of all transactions made in connection with work.

· Performs desk coverage duties for Buyer within US Office when employee is out of office.

· Provides warehouse support on an as needed basis.

· Provides internal support to other teams on an as needed basis.

Position Qualifications Education:

· Bachelor's degree is desirable.

Experience:

· At least one year’s experience in a customer facing role.

· At least one year’s experience in the garment/textile/sportswear industry.

Knowledge, Skills, and Abilities :

· Customer/supplier liaising skills.

· Effective communication skills in listening, speaking, and writing, to respond to the customer clearly and accurately.

· Understand customers’ needs and concerns to resolve the topic as efficiently and effectively as possible.

· Respond to questions and complaints in a friendly and professional manner.

· Good interpersonal skills. Be patient and polite, especially when dealing with difficult customers.

· Able to analyze situations, investigate problems, and determine solutions.

What we offer:

Crane offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

As we continue to enhance our digital customer experience, we’re seeking a dynamic temporary Ecommerce Manager to lead key growth initiatives across our ecommerce website.

The temporary Ecommerce Manager will be responsible for owning key strategic areas of our digital business, including but not limited to: planning and executing site content on Shopify, optimizing the online customer journey including reporting, and driving impactful digital promotions and campaigns. This role is ideal for someone who thrives in an entrepreneurial environment, who can lead strategy development and execute creatively to deliver results.

Essential Job Functions & Responsibilities:

• Lead the strategy, optimization, and performance of the Windsor eCommerce homepage in addition to key digital touchpoints across
• Oversee daily content updates and overall site experience in partnership with product, UX, customer service and engineering teams
• Drive KPIs around site engagement and conversion while delivering ongoing analytics reporting and actionable insights
• Collaborate with merchandising, design, SEO and marketing teams to leverage site content, identify opportunities and optimize on-site incentives
• Develop and deliver seamless omnichannel promotions in partnership with buying, marketing and customer service teams
• Manage on-site discount code creation, execution and maintenance alongside sitewide promotional initiatives
• Lead cross-functional efforts to monitor, report on and improve page speed and overall web performance, driving higher conversion, stronger search visibility, and an enhanced user experience
• Partner with our third-party returns vendor to optimize the online customer returns experience
• Own the brand protection initiative in partnership with our third-party vendor to identify and remove counterfeit listings and fraudulent websites
• Analyze eCommerce trends and competitor insights to guide best practices and support strategic planning for

Key Qualifications & Requirements:

• Business or Communications related degree
• Fashion retail or DTC brand experience
• Minimum 5+ years experience in a fast-paced, ecommerce business, with direct experience managing site content
• Must have hands-on experience using Shopify Plus

• Strong analytical skills, with proven experience working with reporting and analyzing data to drive results
• Strong market research skills & a knowledge of the fashion industry
• Strong writing &presentation skills
• Experience leading projects and working collaboratively across departments
• Proven experience driving change and innovation online
• Ability to multitask and meet deadlines, whilst maintaining close attention to detail

Physical/Environmental Demands and Overtime & Availability

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances. Sedentary work. Exerting up to 10 pounds of force occasionally and/or a small amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Adequate movements(motions) of the wrists, hands, and/or fingers. Team members are required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

*

Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.

WINDSOR EQUAL OPPORTUNITY EMPLOYER

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer's specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

ESSENTIAL REQUIREMENTS

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

OTHER REQUIREMENT

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considered

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

• Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
• Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
• Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
• Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
• Prepare service estimates, manage service reports, and support billing and quality documentation processes.
• Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
• Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
• Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

• Bachelor's degree required.
• Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
• Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
• Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
• Proven customer-facing communication skills with a professional, solutions-focused approach.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

• Competitive base compensation with performance-based bonus opportunities.
• High-visibility regional leadership role with strong ownership and decision-making impact.
• Blend of hands-on technical work and leadership responsibilities for continued skill growth.
• Opportunity to work directly with customers and advanced CNC technologies.
• Comprehensive benefits package supporting long-term career stability.