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About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

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• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

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• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

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• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

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• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

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• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

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• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

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• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

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• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Independence Construction is looking to add a seasoned Project Manager to our growing team in Cleveland, Ohio!

Who is IC?

Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. As part of the DiGeronimo Companies, we offer our clients self-perform services through our affiliated companies, as well as bring an owner’s approach to projects through the company’s work as a developer. We bring our experience and reputation for honesty, integrity, and outstanding performance to the world of design and management in order to ensure the best results for our partners, subcontractors, and community.

What do we believe in?

PEOPLE:

Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.

PERFORMANCE:

Always deliver the highest quality. Find solutions. Provide value to our partners.

COMMUNITY:

Positively impact the communities we serve. Give back. Leave the world a better place than we found it.

As a Project Manager you’re responsible for all aspects of multiple construction projects for the duration of projects assigned; lead the project teams with the project executive(s) and represent Independence Construction to the client; work with IC executives on business development to secure future work.

• Develop Site Specific Safety Plans with Project Team, with assistance from company Safety personnel. Ensure safety is discussed at project morning huddles
• Work with estimating department on project bids and pre-construction phase for assigned projects. Assist in preparing Bid Packaging strategies and bidding Scopes of Work
• Prepare and review project schedules from pre-construction phase through close-out
• Working with estimating department, Initiate and award subcontracts to vendors and subcontractors during pre-construction phase; issue change orders as necessary.
• Develop and revise project budgets, as necessary
• On a monthly basis, prepare, monitor, and present Job Cost reports (i.e., budgets, GC expenditures, budget revisions, change orders and gross profit projections) for all projects assigned to Management and Company Controller
• Act as liaison with Owner/Architect for projects assigned
• Develop and Monitor Key Performance Indicators (KPIs) utilized on projects
• Administer and monitor compliance with construction contracts with Owners, subcontractors, and vendors; provide timely written notices in accordance with project manual and contract requirements
• Construction documentation management, including but not limited to applying for building permits, surveys, testing and inspections, in conjunction with projects’ superintendents
• Coordinate and expedite materials and services for the job sites, in conjunction with superintendents
• Manage labor relations and work with appropriate internal personnel to resolve labor issues
• Analyze actual costs to estimates and document variances
• Prepare and update cash flow projections and if required using a cost-loaded schedule
• Oversee, manage and/or complete change management processes
• Review and coordinate structural, architectural and MEP drawings throughout project
• Oversee the MEP Coordination process and 3D or BIM utilization to assure project coordination is accurately being implemented
• Manage the Job Close out Process including Contracts with Owner, subcontractors and vendors, and obtain all necessary warrantees and releases
• With company and project executives, perform business development functions to obtain future work

Do you have what it takes?

• Bachelor’s degree in construction management or engineering; 5-7 years’ experience in progressively responsible roles in construction management or equivalent combination of education and experience
• Ability to deal with situations involving sensitive and confidential company issues
• Strong written and oral communication skills; ability to communicate with all levels, both internally and externally
• Knowledge of budgeting and expense control
• Well-developed analytical and problem-solving abilities
• Able to write reports, business correspondence
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Knowledge of all different construction delivery systems
• Strong attention to detail

*Please Note: Uprite Construction is not accepting resumes from third-party agencies for this position. Any unsolicited resumes will be considered Uprite Construction's property, and no fees will be paid for unsolicited referrals.*

The Superintendent will oversee on-site construction activities, ensuring projects are completed on time, within budget, and to the highest quality standards. This role involves managing subcontractors, coordinating schedules, ensuring safety compliance, and maintaining effective communication with project stakeholders. The ideal candidate will have a proven track record in multifamily and mixed-use construction, with strong leadership and organizational skills.

What You'll Do:

• Lead all on-site construction activities for multifamily and mixed-use projects, ensuring alignment with project goals, timelines, and budgets.
• Coordinate daily activities of subcontractors, vendors, and consultants to maintain smooth project flow.
• Enforce safety standards and conduct regular safety meetings to ensure a safe working environment.
• Oversee quality control processes, inspecting work regularly to ensure compliance with plans, specifications, and building codes.
• Develop and maintain detailed project schedules, proactively addressing potential delays or conflicts.
• Collaborate with project managers, architects, and engineers to resolve design or construction challenges.
• Maintain daily logs of construction activities, site conditions, and progress.
• Conduct pre-construction meetings with subcontractors to clarify expectations and scope.
• Manage inspections and ensure all necessary permits and approvals are obtained.
• Drive efficiency and cost savings by identifying and implementing process improvements.
• Communicate effectively with clients and stakeholders, providing regular updates on project progress.

What You'll Bring:

• Minimum of 8 years of experience as a superintendent in multifamily and mixed-use construction.
• Extensive knowledge of construction methods, materials, and safety regulations.
• Proven ability to manage complex schedules and multiple subcontractors.
• Strong problem-solving skills and ability to adapt to evolving project needs.
• Excellent verbal and written communication skills.
• Proficiency in construction management software (e.g., Procore, Bluebeam) and MS Office Suite.
• OSHA 30 certification or willingness to obtain.
• Bachelor’s degree in construction management, engineering, or a related field preferred but not required.
• Experience with podium construction, Type V wood-frame, and Type III structures.
• Background in mixed-use projects, including retail and residential components.
• Familiarity with LEED standards or sustainable building practices.

What We'll Provide:

• Medical, Dental and Vision insurance in accordance with plan guidelines.
• Safeharbor 401K plan with quarterly company match.
• Up to 3 weeks of PTO per year.
• 10 Paid Holidays per year.
• Company paid life insurance.
• Company bonus plan

About Us

Uprite Construction was established in 1991 as a multi-service construction company specializing in project site development, ground-up, new construction, renovations, and tenant improvements for the commercial and industrial sectors. Check us out at !

We appreciate your interest in employment with Uprite Construction. Uprite Construction is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

Location: Cleveland, Ohio (Onsite)

Relocation assistance is available for qualified candidates not currently located in the area.

Position Summary

The Product Line Manager will oversee the strategy, performance, and lifecycle of a portfolio of broadband connectivity products. This role sits at the intersection of product management, engineering, manufacturing, supply chain, and commercial operations.

A major focus of this role will be on new product development. The successful candidate will help identify market opportunities, guide product development efforts, and support product launches while managing a complex portfolio of more than 10,000 scalable SKUs.

Key Responsibilities

Product Strategy and Portfolio Management

• Own the strategy and financial performance (P&L) of a broadband connectivity product portfolio

• Manage and prioritize a large product portfolio consisting of more than 10,000 scalable SKUs

• Identify market opportunities and translate customer needs into product initiatives

• Monitor competitive activity, industry trends, and evolving broadband technologies

New Product Development

• Lead new product development initiatives in partnership with engineering, manufacturing, supply chain, and marketing teams

• Support the full product lifecycle from concept through launch and ongoing market support

• Coordinate cross-functional teams to bring new products to market successfully

Customer and Sales Support

• Provide product expertise and technical support to internal teams and customers

• Collaborate with sales teams to identify opportunities with broadband and telecommunications providers

• Support the development of responses to customer RFPs and RFQs

Qualifications

• Bachelor’s degree in Engineering, Business, or a related technical field preferred

• Strong technical understanding of outside plant (OSP) broadband infrastructure

• Experience with fiber connectivity products, fiber optic enclosures, or related telecom infrastructure

• Background in product management, market management, or business development within telecommunications infrastructure

• Experience supporting new product development in a manufacturing environment

• Ability to manage and prioritize across a large and complex product portfolio

• Strong analytical and decision-making skills

Additional Information

This is a full-time, onsite position based in Cleveland, Ohio. Relocation assistance is available for candidates who are not currently located in the area.

Well-established and respected company in the Cleveland market is looking for a General Manager to oversee all operations which include production, engineering, quality, performance management, P&L, and business development. Our client is offering an established operation with strong labor engagement and customer relationships, a competitive and well-rounded compensation package, and defined growth plan.

Primary responsibilities:

General Manager would be expected to ultimately manage all areas of the company including:

Sales and marketing, finance, operations, engineering, vendor relationships/sourcing, purchasing, distribution and logistics, information technology and customer service.

Refine the strategic direction of the company with an emphasis on long-term revenue and earnings growth, diversifying and expanding the company’s customers and vendors, achieving a best in class manufacturing organization.

Will develop, lead, and oversee the company’s overall strategy, as well as the achievement of its strategic and annual objectives.

Leads by example and monitors the culture of the company in alignment with its mission, purpose, and values.

Effectively develops teams that are able to achieve company’s annual and long-term objectives. Oversees and adjusts the organization's processes and operations as necessary to ensure efficient and effective execution of policies and procedures to achieve the company’s objectives.

Drives manufacturing operating policy to realize business strategy.

Creates a work environment which promotes safety and quality, while adhering to all regulated environmental guidelines.

Drives best practice through the organization and leads the implementation of improvement in safety, quality, delivery and cost.

Candidate profile should include:

• 10+ years senior level business experience with a general management background.
• Experience working in a machining/fabrication environment; automotive industry experience preferred
• A Bachelor's degree in Business Administration or Engineering Discipline.
• An MBA or equivalent is preferred.
• Demonstrated successful track record with full P&L and balance sheet responsibility, preferably with a machining focus.

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

• Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms

• Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

• Hands-on experience engineering and supporting cloud-based telephony or contact center platforms

• Strong understanding of VoIP technologies, SIP, and call routing concepts

• RingCentral and RingCentral Contact Center engineering

• NiCE inContact / CXone administration and development

• Cyara or similar modern telephony orchestration platforms

• Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments

• Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

• Supporting remote contact center agents

• REST API integrations and automation

• Scripting using PowerShell or Python

• Workforce management, call recording, or speech technologies

• PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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