Engineering Structures Journal Jobs in Thornton Co Remote

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

$10k Sign On Bonus and Relocation available for eligible candidates in some units

Do you want to join an organization that invests in you? At HCA HealthONE Mountain Ridge, you come first! HCA Healthcare is committed to the growth and development of our future nurses!

The HCA Nurse Residency Program is a year-long program designed to give you hands-on experience to help establish valuable clinical and critical thinking skills. As a Resident I Graduate Nurse you will be surrounded by a supportive community of nurse educators, experienced nurses, and fellow residents that promote learning, clinical application, and socialization, shepherding you through the transition from student nurse to registered nurse.

Benefits

We offer a total rewards package to support your health, life, career and retirement. Some available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Well being support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for some benefits may vary by location.

Job Summary and Qualifications

The HCA Nurse Residency Program at HCA HealthONE Mountain Ridge provides you with the tools necessary to succeed in today's hospital environment. This paid program will assist you with the transition out of the classroom setting through a formalized series of learning experiences, including:

• Advanced clinical training in a specialty area.
• Monthly educational sessions.
• Preceptorship training with a facility preceptor.
• Measurement and evaluation of skills through hands-on simulations.
• Mentoring from experienced nurse leaders.
• Working collaboratively on an evidence-based practice project.

Our upcoming New Grad Nurse Residency Cohorts begin on:

• • March 16, 2026
  • March 30, 2026
  • April 13, 2026
  • April 27, 2026
  • May 11, 2026
  • May 25, 2026
  • June 8, 2026
  • June 22, 2026
  • July 6, 2026
  • July 20, 2026
  • August 3, 2026

The following specialties are available:

• Medical Surgical
• 4 Medical Acute Care
• Medical Telemetry
• Surgical Specialty

$10K Sign on bonus available for select units.

The RN Resident coordinates and delivers high quality, patient-centered care in accordance with the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. In collaboration with medical providers and other members of the care team, the RN Resident provides individualized, comprehensive, and compassionate care using established nursing models such as Assess, Perform, Teach, and Manage. The RN Resident serves as an advocate for patients, families and caregivers to support an unparalleled patient experience.

What will you do in this role:

• Assess patient condition during admission and during each shift as scheduled, identifying and reporting any changes in patient status.
• Perform procedures, monitoring, or other functions as ordered by the medical provider(s). Document the administration of care in the patient medical record in a timely and thorough manner.
• Perform the administration of prescribed medications. Monitor patient for therapeutic response. Notify provider and intervene as appropriate in the event of an unintended response to medication.
• Perform exceptional care by responding promptly to patient requests. Strive to anticipate patient needs and resolve them proactively.
• Teach patients, families and caregivers about patient medical condition, patient status, treatment plan, medications and possible side effects, and follow-up measures. Translates complex medical terminology to ensure complete understanding.

What qualifications you will need:

• Basic Cardiac Life Support (BLS) obtained within 30 days of employment
• Advanced Cardiac Life Support (ACLS) obtained within 1 year of employment
• Other Certifications maybe required during employment
• Associate or Bachelor's degree in Nursing
• Registered Nurse License or Graduate Nurse in the State
• No previous experience needed
• Some travel maybe needed for training

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver-metro area. Offering services across the continuum of care to meet patients' total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE's acute care hospitals is Mountain Ridge (formerly North Suburban Medical Center), a 157-bed, Level II state-designated trauma facility. Mountain Ridge strives to meet and exceed the needs of the north metro Denver communities by also providing two freestanding, full-service emergency rooms and an outpatient surgery center. Consistently among the Denver Business Journals' list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

Bricks and mortar do not make a hospital. People do.

- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Mountain Ridge family! We will provide you with the tools and resources you need to succeed in our organization. If you are looking for an opportunity that provides satisfaction and personal growth, we promptly review all applications. Unlock the possibilities and apply today!

We are an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

$10k Sign On Bonus and Relocation available for eligible candidates in some units

Do you want to join an organization that invests in you? At HCA HealthONE Mountain Ridge, you come first! HCA Healthcare is committed to the growth and development of our future nurses!

The HCA Nurse Residency Program is a year-long program designed to give you hands-on experience to help establish valuable clinical and critical thinking skills. As a Resident I Graduate Nurse you will be surrounded by a supportive community of nurse educators, experienced nurses, and fellow residents that promote learning, clinical application, and socialization, shepherding you through the transition from student nurse to registered nurse.

Benefits

We offer a total rewards package to support your health, life, career and retirement. Some available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Well being support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for some benefits may vary by location.

Job Summary and Qualifications

The HCA Nurse Residency Program at HCA HealthONE Mountain Ridge provides you with the tools necessary to succeed in today's hospital environment. This paid program will assist you with the transition out of the classroom setting through a formalized series of learning experiences, including:

• Advanced clinical training in a specialty area.
• Monthly educational sessions.
• Preceptorship training with a facility preceptor.
• Measurement and evaluation of skills through hands-on simulations.
• Mentoring from experienced nurse leaders.
• Working collaboratively on an evidence-based practice project.

Our upcoming New Grad Nurse Residency Cohorts begin on:

• • March 16, 2026
  • March 30, 2026
  • April 13, 2026
  • April 27, 2026
  • May 11, 2026
  • May 25, 2026
  • June 8, 2026
  • June 22, 2026
  • July 6, 2026
  • July 20, 2026
  • August 3, 2026

The following specialties are available:

• Medical Surgical
• 4 Medical Acute Care
• Medical Telemetry
• Surgical Specialty

$10K Sign on bonus available for select units.

The RN Resident coordinates and delivers high quality, patient-centered care in accordance with the nature and specific requirements of the department, and consistent with the scope and standards of practice for the relevant state and specialty. In collaboration with medical providers and other members of the care team, the RN Resident provides individualized, comprehensive, and compassionate care using established nursing models such as Assess, Perform, Teach, and Manage. The RN Resident serves as an advocate for patients, families and caregivers to support an unparalleled patient experience.

What will you do in this role:

• Assess patient condition during admission and during each shift as scheduled, identifying and reporting any changes in patient status.
• Perform procedures, monitoring, or other functions as ordered by the medical provider(s). Document the administration of care in the patient medical record in a timely and thorough manner.
• Perform the administration of prescribed medications. Monitor patient for therapeutic response. Notify provider and intervene as appropriate in the event of an unintended response to medication.
• Perform exceptional care by responding promptly to patient requests. Strive to anticipate patient needs and resolve them proactively.
• Teach patients, families and caregivers about patient medical condition, patient status, treatment plan, medications and possible side effects, and follow-up measures. Translates complex medical terminology to ensure complete understanding.

What qualifications you will need:

• Basic Cardiac Life Support (BLS) obtained within 30 days of employment
• Advanced Cardiac Life Support (ACLS) obtained within 1 year of employment
• Other Certifications maybe required during employment
• Associate or Bachelor's degree in Nursing
• Registered Nurse License or Graduate Nurse in the State
• No previous experience needed
• Some travel maybe needed for training

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver-metro area. Offering services across the continuum of care to meet patients' total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE's acute care hospitals is Mountain Ridge (formerly North Suburban Medical Center), a 157-bed, Level II state-designated trauma facility. Mountain Ridge strives to meet and exceed the needs of the north metro Denver communities by also providing two freestanding, full-service emergency rooms and an outpatient surgery center. Consistently among the Denver Business Journals' list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than $1 million through cash and in-kind donations last year alone, along with more than $400M in federal, state and local taxes.

Bricks and mortar do not make a hospital. People do.

- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Mountain Ridge family! We will provide you with the tools and resources you need to succeed in our organization. If you are looking for an opportunity that provides satisfaction and personal growth, we promptly review all applications. Unlock the possibilities and apply today!

We are an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Doka USA is looking for a Territory Sales Manager to support our Western Region, responsible for revenue generation, territory growth strategy implementation, sales personnel development, and overall price-quality performance. This leadership role requires a strategic thinker with strong business acumen who can effectively coordinate with cross-functional teams, negotiate favorable terms on behalf of Doka, foster client relationships, and ensure projects are executed to the highest standards. This remote position is based in the Western Region and reports directly to the Western Region Director. This Territory Sales Manager will be overseeing activities in the states of Arizona, Utah, Colorado, New Mexico, Wyoming, Montana, Oregon, Alaska, Washington and Idaho.

Responsibilities:

• Collaborate with the Region Director to develop and execute strategic business plans that achieve short- and medium-term financial goals.
• Monitor performance metrics, analyze results, and adjust strategies to enhance profitability and customer satisfaction.
• Lead and mentor a high-performing sales team, fostering collaboration across departments and ensuring alignment with company objectives.
• Drive revenue growth by targeting and securing new business opportunities in the formwork and shoring sector, along with additional market areas as instructed by the Region Director.
• Build and maintain strong relationships with key customers, contractors, and stakeholders to expand Doka’s market presence.
• Collaborate with the sales team to develop proposals, close deals, and manage customer accounts.
• Partner with engineering and operations teams to ensure projects are delivered on time, meet customer specifications, and comply with safety and industry standards.
• Ensure timely delivery of appropriate technical solutions that support sales and project execution.
• Recruit, train, and mentor sales staff, fostering a high-performance culture.
• Conduct performance evaluations, set goals, and provide constructive feedback to team members.
• Maintain accurate pipeline data quality in Doka’s specified CRM system.
• Promote a culture of safety, integrity, and continuous improvement.
  
  

• Bachelor’s degree in Business Administration, Engineering, Construction Management, or a related field.
• Minimum of 5-7 years of experience in a sales role within the construction, formwork, or shoring industry; leadership or strategic sales experience is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interactions.
• Solid understanding of formwork and shoring systems, engineering principles, and construction processes.
• Strategic thinker with strong analytical and problem-solving abilities.
• Proficiency in project management tools and CRM software.
• Ability to travel within territory 50% or more
  
  

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure for all roles. The salary range for this position is $130,000 – $160,000 annually, which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

This role offers a performance-based commission structure, allowing employees to earn based on their individual sales achievements. While commission earnings will vary depending on market conditions and personal performance, commission is not guaranteed and solely depends on the employee's ability to generate sales, secure contracts, and meet performance targets. Commission payouts are governed by company policies and applicable commission agreements.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us online at for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.