Engineering Structures Elsevier Jobs in Thornton Co Remote

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Doka USA is looking for a Territory Sales Manager to support our Western Region, responsible for revenue generation, territory growth strategy implementation, sales personnel development, and overall price-quality performance. This leadership role requires a strategic thinker with strong business acumen who can effectively coordinate with cross-functional teams, negotiate favorable terms on behalf of Doka, foster client relationships, and ensure projects are executed to the highest standards. This remote position is based in the Western Region and reports directly to the Western Region Director. This Territory Sales Manager will be overseeing activities in the states of Arizona, Utah, Colorado, New Mexico, Wyoming, Montana, Oregon, Alaska, Washington and Idaho.

Responsibilities:

• Collaborate with the Region Director to develop and execute strategic business plans that achieve short- and medium-term financial goals.
• Monitor performance metrics, analyze results, and adjust strategies to enhance profitability and customer satisfaction.
• Lead and mentor a high-performing sales team, fostering collaboration across departments and ensuring alignment with company objectives.
• Drive revenue growth by targeting and securing new business opportunities in the formwork and shoring sector, along with additional market areas as instructed by the Region Director.
• Build and maintain strong relationships with key customers, contractors, and stakeholders to expand Doka’s market presence.
• Collaborate with the sales team to develop proposals, close deals, and manage customer accounts.
• Partner with engineering and operations teams to ensure projects are delivered on time, meet customer specifications, and comply with safety and industry standards.
• Ensure timely delivery of appropriate technical solutions that support sales and project execution.
• Recruit, train, and mentor sales staff, fostering a high-performance culture.
• Conduct performance evaluations, set goals, and provide constructive feedback to team members.
• Maintain accurate pipeline data quality in Doka’s specified CRM system.
• Promote a culture of safety, integrity, and continuous improvement.
  
  

• Bachelor’s degree in Business Administration, Engineering, Construction Management, or a related field.
• Minimum of 5-7 years of experience in a sales role within the construction, formwork, or shoring industry; leadership or strategic sales experience is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interactions.
• Solid understanding of formwork and shoring systems, engineering principles, and construction processes.
• Strategic thinker with strong analytical and problem-solving abilities.
• Proficiency in project management tools and CRM software.
• Ability to travel within territory 50% or more
  
  

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure for all roles. The salary range for this position is $130,000 – $160,000 annually, which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

This role offers a performance-based commission structure, allowing employees to earn based on their individual sales achievements. While commission earnings will vary depending on market conditions and personal performance, commission is not guaranteed and solely depends on the employee's ability to generate sales, secure contracts, and meet performance targets. Commission payouts are governed by company policies and applicable commission agreements.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us online at for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement. Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? Come work with Xero Shoes! We are looking for a Senior Footwear Developer - someone who is a dynamic, ambitious, highly energetic, and self-motivated person able to thrive in a fast-paced environment while leading your team by example.

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Description:

The Footwear Product Developer will be responsible for the research and the assistance in the   development of new footwear from the approved design through the confirmation stage. The Footwear Product Developer will work within a team-oriented structure consisting of all disciplines necessary and available to coordinate the development of a product line achieving product objectives within the established timelines.

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The Footwear Product Developer responsibilities:

Project Management

• Show a history of effective communication practices, establishing and maintaining open, clear consistent and reliable working relationships with overseas development partners.
• Be relied upon to own project tracker documents to ensure timely completion of regular daily tasks. Provide feedback to management on areas that need additional focus.
•  Display a solid understanding of department workload and demonstrate ability to prioritize efforts and push when necessary to achieve development calendar milestones.

Technical Skill

• Show an established and reliable competency in footwear development, analysis and troubleshooting with the ability to speak intelligently about footwear development with other product team and company colleagues.
• Measure and document product attributes, perform fittings and investigate construction issues with no supervision.  Ability to fully dissect a shoe to fully understand details about construction that affect decision-making conversations.
• Expected to recommend solutions from moderate to complex level shoe engineering challenges that arise throughout the development process.

Industry Knowledge

• Has obtained 2-3 years of footwear development employment history and established a highly proficient level of technical knowledge of development, engineering and manufacturing processes.
• Demonstrate a thorough understanding of the footwear industry in your ability to recommend relevant and viable solutions to problems, in alignment with generally accepted industry best practices.
• High level of comfort speaking with material suppliers, factory technicians, outside contractors and consultants about shoe development best practices and objectives.

Process & Systems

• In-depth knowledge of company processes with a demonstrated ability to follow and improve those processes.  Understand the limitations of the process and to constantly evaluate for process refinement.
• Show ownership in department systems in your dedication to the timely accomplishment of objectives.  Ability to understand how those systems feed into the greater product team initiatives.

Strategy & Vision

• Be a key contributor to the development of department and brand strategy.  
• Show support to company leadership in abiding by brand guidelines, practices, goals and initiatives and encourage colleagues to follow suit.  
• From a solid foundation of development experience and industry knowledge, show ability to adapt or modify daily decisions and/or priorities to more fully align with broader company objectives.  Show an ability to think strategically in all aspects of your job functions.

Other Responsibilities Include:

• Assists and contributes ideas for product design, construction, materials, compounds and components to enhance functionality, aesthetics, fit and profit margin.
• Generates a technical development package to communicate intended construction and aesthetic details of each project to factory development partners.
• Examines all prototypes to assure all specifications are correct and within product cost target.
• Facilitate the fit and wear testing at appropriate prototype stage.
• Evaluates the feedback and implements revisions.
• Understands cost implications with ability to recommend cost savings and value engineering techniques.
• Assists on production quality issues when necessary.
• Participating in international and domestic travel as required to achieve a high level of product and component development, including visits to manufacturing countries / factories to assist and review commercialization and production on key product(s).
• Accepts accountability to graphic design, production, and sales teams. 

Qualifications:

• Ability to establish and maintain positive working relationships with others. 
• Excellent organizational skills including effective time management, strong self-management and meeting or improving upon deadlines.
• Ability to work under stress from demanding deadlines, customer contact and changing priorities and conditions.
• Familiarity with trends in the outdoor sportswear, footwear, and fitness industries is helpful.
• Applicable technical degree preferred - manufacturing, mechanical, or chemical engineering, product design, biomechanics, etc.
• Knowledge of minimalist shoes and constructions a plus
• A minimum of two years of experience in footwear development is required.

Job Type: Salary exempt, 40 hours per week, Full-time  

• Must be able to regularly commute to the Broomfield office (2-3days per week)
• Pay: $$90,000.00 - $105,000.00  DOE

This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  The range listed is just one component of Xero’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

SENIOR MECHANICAL ESTIMATOR

Position Overview:

The Lead Mechanical Estimator is responsible for managing and guiding the estimating team to deliver accurate, competitive, and comprehensive proposal packages for client turnover. This role oversees estimates for projects up to $50M, ensuring alignment with company objectives and efficient execution strategies. The Lead Estimator will mentor junior estimators, coordinate cross-functional efforts, and provide strategic input during pre-construction phases.

Key Responsibilities:

Project Estimation:

• Lead preparation of detailed estimates for projects up to $50MM, considering complexity and self-performance scope.
• Validate quantity take-offs and ensure accurate input into estimating software.
• Apply advanced cost analysis and contingency planning for risk mitigation.

Technical Expertise:

• Interpret and analyze P&ID drawings and other technical documents.
• Utilize HCSS HeavyBid software for accurate and efficient estimating.
• Incorporate design methodologies such as DesignAssist and DesignBuild when applicable.
• Client & Stakeholder Engagement:
• Represent the estimating team in client meetings, pre-bid conferences, and negotiations.
• Communicate clearly with operations, procurement, and project management teams during pre-construction.

Process Management:

• Develop and enforce estimating procedures, including pre-estimate checklists and opportunity matrices.
• Oversee bid review meetings and ensure timely submission of RFIs and proposals.
• Ensure compliance with contractual requirements and company standards.

Strategic Contributions:

• Provide pragmatic analysis of project execution to optimize efficiency and profitability.
• Generate high-level cash flow projections, risk analysis reports, and resource-loaded schedules.
• Support business development with conceptual estimates and ROM pricing for new opportunities.

Skills & Qualifications:

• Minimum 5 years of industrial construction estimating experience, with at least 2 years in a leadership role.
• Bachelor’s degree in Construction Management, Engineering, or related discipline preferred.
• Proficiency in scheduling tools (MSP or P6) and advanced Excel tracking.
• Strong leadership, communication, and negotiation skills.
• Expertise in HCSS HeavyBid or similar estimating software; familiarity with project controls tools like Heavy Job.
• Ability to read and interpret P&ID drawings and other technical schematics.
• Experience with mission-critical industrial projects (e.g., energy, manufacturing, or infrastructure).

Preferred Experience:

• Direct involvement in civil, concrete, structural steel, equipment setting, and mechanical construction.
• Experience with DesignAssist and DesignBuild delivery methods.
• Proven ability to manage multiple complex bids simultaneously.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance. Health Insurance – Up to 80% of the Employee portion paid after a 30-day waiting period.
• Health Savings Account (HSA) optional enrollment. Employee-paid Dental, Vision, and Life Insurance.
• Other benefits include but are not limited to an EAP, Telemedicine, and a 24/7 Nurse line.
• Retirement savings plan with company match (401K) eligible after 90 days of employment.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.
• Paid Time Off (PTO) after the waiting period.401k eligible after 90 days of employment

We are “Leading the Change” in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day:

WE TAKE ACTION

WE DO WHAT WE SAY

WE LEAD BY EXAMPLE

WE DO THE RIGHT THING

WE PRACTICE STEWARDSHIP

*Loenbro is an Equal Opportunity Employer

Colorado Pay Range

• $130,000 - $140,000 USD