Engineering Jobs in Sonoma

*** YOU MUST LIVE IN THE SAN FRANCISCO, CA MARKET TO BE CONSIDERED ***

Software Account Executive

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Software Account Executive conducts greater than 50% of their work outside their home office.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.

We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• 4+ years of related sales experience (7+ years is preferred)
• 3+ years of experience in an (outbound) full sales cycle role is required
• The role centers on developing and executing strategies that accelerate customer acquisition.
• Sell digital advertising solutions with a working knowledge of SEO, SEM, and related ad products, effectively educating clients on benefits, aligning offerings to their marketing goals, and driving new business growth through consultative sales.
• Experience in a SaaS role or company is preferred, but not required
• The ideal candidate will have experience in Enterprise-level sales (not a requirement)
• Strong industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

The estimated on-target earnings (OTE) for this role, which includes base salary and incentives, is $148,000 per year, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.

Key Account Manager – Compressed Air Systems

A growing industrial equipment provider specializing in compressed air and utility systems is seeking a Sales Representative to drive sales growth across a strategic customer base.

This role focuses on developing relationships with industrial customers and delivering compressed air system solutions including compressors, air treatment, and related services. The position is well suited to a consultative sales professional with experience selling industrial capital equipment, compressors, or plant utility systems.

You will work closely with technical specialists, service teams, and inside sales to develop solutions that improve customer efficiency, reliability, and energy performance.

Key Responsibilities

• Develop and grow a portfolio of key industrial accounts across a defined territory.
• Drive new business development while expanding revenue within existing customers.
• Sell compressed air systems including industrial compressors, dryers, filtration, and system upgrades.
• Conduct plant surveys and compressed air system evaluations to identify opportunities for optimization and energy savings.
• Collaborate with engineering and service teams to deliver complete compressed air solutions including equipment, installation, and aftermarket support.
• Prepare proposals, deliver presentations, and negotiate commercial agreements.
• Maintain accurate pipeline forecasting and activity tracking within CRM tools.
• Build relationships with plant managers, maintenance leaders, reliability engineers, and procurement teams.

Requirements

• 4+ years of experience selling compressors, rotating equipment, or related industrial equipment.
• Demonstrated success in territory development and key account management.
• Strong technical aptitude with the ability to understand industrial air systems and plant infrastructure.
• Excellent communication, presentation, and negotiation skills.
• Ability to travel within the territory (approximately 40–50% travel).

Pacific International has been exclusively retained by a global leader in the development and production of consumer electronic components, enabling their customers to innovate and expand capabilities.

As they have sustained themselves as a global market leader, they are looking for an Account Director to further expand their reach in the consumer electronics industry. This is a highly visible position with the opportunity to build and deploy strategies for a global organization.

Key Responsibilities

• Lead customer strategy, serving as the primary point of contact and building strong cross‑functional relationships while overseeing commercial and technical initiatives.
• Identify new technology opportunities, expand engagement across business units, and pursue growth with additional OEMs by aligning solutions to customer roadmaps.
• Coordinate with global engineering, operations, and program teams to drive successful development from concept through mass production.
• Lead pricing negotiations, contract and agreement reviews, and annual planning to drive revenue growth while ensuring profitability and long‑term alignment.
• Monitor market trends, emerging technologies, and competitive activity to guide strategy.
• Maintain accurate forecasting, pipeline visibility, and account documentation using CRM and internal tools.

Ideal Candidate Profile

• Bachelor’s degree in engineering, Business, or a related field
• 7-10+ years of sales experience in the consumer electronics or electronic component industry.
• Direct experience managing relationships with consumer electronic OEMs is required.
• Experience managing global customers,
• Proven ability to manage multi-stakeholder accounts within the consumer electronics industry.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

CoFlo Medical’s precision microfluidic technology delivers advanced biologic medicines at ultra-high concentrations by increasing injectability 100-fold. Our aim is to reduce the treatment burden for patients living with chronic diseases like cancer and autoimmune disorders by building platform products that enable at-home treatment. We are a high-energy venture-backed MIT spinout based in SF.

We’re looking for a Senior NPI Manufacturing Engineer to help accelerate our device production scale-up to commercial levels. In this role, you’ll own development of internal assembly and manufacturing processes in parallel with coordinating external vendors and manufacturers for scale-up. We are seeking engineers who thrive in fast-paced environments, take initiative, and are motivated by high-impact problems.

What You’ll Do

• Develop and optimize high-throughput production and assembly
• Design transfer from prototype –> pilot –> commercial
• Identify and overcome high-level process bottlenecks and risks
• Design, develop, prototype, and test devices, components, and assembly tooling
• Communicate, coordinate, and manage external vendors and suppliers

Qualifications

• BS or higher in related field
• 4+ years of experience in manufacturing engineering or process development
• Direct experience with high-volume plastic injection molding, single-use products, or medical devices
• Demonstrated mastery of DFM and DFA in addition to design, prototyping, and testing
• Desire to work in a fast-paced and high-agency environment

Compensation

$170k-$225k

0.17%-1.04%

TLDR

We are growing fast, profitable, and need to hire a Founding Back End Engineer ASAP. This role is focused on selling Neon’s automation platform to healthcare and life sciences organizations, owning the full sales cycle from prospecting through close. Ideal candidates have enterprise SaaS sales experience, thrive in high-growth environments, and are motivated to build a category-defining company. You should have at least 4 years of experience.

Our Market

The crisis: Sarah delayed cancer treatment for weeks facing massive monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment
• Insurance maze: Complex prior authorizations block access
• Logistical challenges: Coordinating medical visits for treatments

Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Why Join?

• Frighteningly ambitious: We’re seasoned builders on a mission to create a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.
• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.
• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.
• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.
• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.

Required Skills

Technical skills:

• Proficiency with Node, Typescript, and Python.
• Good understanding of system design concepts - distributed systems, reliability/performance tradeoffs
• Experience in API design, implementation, and documentation
• Experience using AI coding tools (Cursor, Github Copilot, Claude, etc)
• Experience working with CI/CD systems and good DevOps skills a nice to have
• Excellent documentation and testing habits
• Proficiency with version control (Git)

Soft skills:

• 10x mindset - you’ll be among the first engineering hires!
• You are a fun human!
• Good time management and planning skills

Experience

4-7 years of experience (or equivalent) as a software engineer.

We’re leveling this role to Pave’s “P4” level: Leads project teams, provides direction, and keeps stakeholders informed. Determines key milestones and provides updates and check-ins to relevant teams and partners.

• You are able to work with the rest of the team to:
• 
  
• Define priorities
• Suggest good solutions
• Excel at implementation
• You pick up concepts quickly, pattern match on past problems.
• You are obsessed with speed and quality, and help embed that quality into the rest of the team.
• You are self-directed, and do not need help organizing / prioritizing your time.

Specific project experience

• Nice if you have worked on distributed architectures in the past, but not a strict requirement.
• You must have experience working on projects touching many parts of a large codebase.

Senior Technical Support Engineer

Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA

Schedule: Hybrid – 3 days onsite required

Employment Type: 6-Month Contract-to-Hire

Pay Rate: $65–68/hour

Start Date: ASAP

About the Role

The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.

As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.

This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.

Travel up to 10% may be required.

Key Responsibilities

• Own and manage technical customer issues from identification through full resolution
• Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
• Project manage new client deployment issues through to completion
• Implement infrastructure, security, and permissions configuration changes
• Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
• Develop playbooks and knowledge base documentation to streamline issue resolution
• Create internal reports and dashboards for issue tracking and performance monitoring

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
• Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
• 3+ years of experience with Python or another object-oriented programming language
• 3+ years of experience working with SQL
• Experience troubleshooting data-related issues
• Proficiency with GitHub and Jira
• Strong troubleshooting skills with the ability to track complex technical details
• Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders

Preferred Qualifications

• 4+ years of experience in healthcare technology
• Experience supporting highly regulated software environments
• Experience with R
• Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
• Self-starter mindset with strong ownership and a passion for driving issues through to resolution

Company:

We are a leading heavy civil construction company, delivering complex infrastructure projects that strengthen and connect communities. With decades of experience across bridges, highways, tunnels, rail, transit, and water/wastewater systems, that are known for its technical expertise, safety-first culture, and collaborative approach with public and private partners. The company combines innovative construction methods with a strong commitment to quality, integrity, and community impact, making it a trusted partner on some of the region’s most critical infrastructure initiatives.

Position Overview:

We are seeking an experienced Cost Manager to support one of the most iconic and technically complex infrastructure projects in the United States. Based in Sausalito, the Cost Manager will be responsible for overseeing cost control, forecasting, budgeting, and financial reporting throughout the project lifecycle, ensuring financial performance aligns with contractual and organizational objectives.

Key Responsibilities:

• Develop, maintain, and manage detailed project budgets, cost plans, and cash flow forecasts
• Monitor project expenditures, commitments, and earned value against approved budgets
• Prepare and analyze cost reports, variance analyses, and financial dashboards for internal and client reporting
• Manage change orders, claims, and cost impacts in coordination with project controls, engineering, and construction teams
• Support procurement and subcontractor cost management, including bid evaluations and payment reviews
• Ensure compliance with contract requirements, owner reporting standards, and internal cost control procedures
• Participate in project meetings to provide cost insights, risk assessments, and mitigation strategies
• Assist in audits, financial reviews, and closeout activities
• Collaborate closely with scheduling, risk, and project management teams to align cost and schedule data

Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Finance, Quantity Surveying, or a related field
• 7+ years of experience in cost management or project controls on large-scale infrastructure or heavy civil projects
• Proven experience managing costs on complex, multi-year public works projects (bridge or retrofit experience strongly preferred)
• Strong understanding of cost forecasting, earned value management, and change management
• Proficiency with project controls and cost management software (e.g., Primavera, EcoSys, SAP, or similar)
• Excellent analytical, communication, and stakeholder management skills
• Ability to work onsite in Sausalito and collaborate with multidisciplinary teams

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

This role offers a unique opportunity for the right strategist to drive an outsized impact across a company that is poised for significant growth over the next 3 years. Reporting into Sur La Table’s Head of Strategy & AI Transformation, this is a highly visible role within the organization. You’ll work closely to not only help shape the strategic direction of the company but also roll up your sleeves and bring it to life. This role is challenging as you will wear many hats and touch every part of our business so you will need to be scrappy, agile and able to work cross-functionally, but the role also promises to be highly rewarding for a strong performer who is looking to take the next jump in their career.

What you get to do:

• LRP & AOP: Partner with Head of Strategy, President, CFO, and Leadership Team to develop our Long-Range Plan and Annual Operating Plan, including ensuring Tech and AI Roadmaps are aligned to strategy, then track and monitor in year progress against core initiatives and KPIs
• Real Estate: Help support the development of our multi-year Real Estate strategy based on analytical rigor, customer insights, and our brand position. Help track real estate pipeline/lease renewals by working closely with our RE consultant and broker, partnering with Finance to develop new lease proformas, reviewing lease terms, and leading communications/handover with construction/store ops team
• Functional Strategy Support: Partner with Functions to drive strategic/analytical rigor (e.g., Merchandising category-level LRPs, Store Ops P&L dashboarding, Digital customer journey)
• Services: Partner cross-functionally to help drive growth strategy and execution roadmap for expanding our service offerings (cooking classes, knife sharpening, registry, etc.)
• Business Intelligence: Support critical business decisions by building business cases, analyzing company/customer/external data, assessing consumer insights and competitive benchmarks, building key decision dashboards,
• GTM: Help support the go-to-market process by identifying key consumer, competitive, vendor, and market trends, and translating the insights into implications and recommendations
• President & Leadership Team Support: Help enhance the effectiveness/efficiency of the President and Leadership Team through ad hoc support on various initiatives and efforts (e.g., development of board decks, partnership presentations, townhall materials, survey analysis, project and process management, etc.)

What you bring:

• 2+ years in strategy consulting role with focus on revenue growth and/or private equity diligence.
• Retail experience and a brand/consumer-first mindset
• Strong project management skills and experience juggling multiple projects
• Analytical rigor, financial modeling expertise, advanced excel/PowerPoint
• Heavy user of AI to enhance efficiency and effectiveness
• Strong communication skills, executive presence, and ability to partner with diverse stakeholders
• Self-starter with a passion for rolling up your sleeves, working in an agile/scrappy fashion, and moving fast than the rest of the organization to drive an outsized business impact
• Intellectual curiosity that drives an innovative mindset

This role will be hybrid and located in Seattle, WA or San Francisco, CA.

What’s in it for you? Joining CSC Generation isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies.

Our interview process:

• Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce CSC.
• Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
• Step 3: Participate in deep-dive interviews with CSC leadership focused on your experience, product mindset, and operational thinking.
• Step 4: Offer. We’ll move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact .

Friedman’s Home Improvement is seeking a hands-on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. This is a working manager role ideal for a technically strong leader who enjoys coding, problem-solving, mentoring a small team, and partnering closely with the business to deliver measurable impact.

This role blends technical depth, people leadership, and operational excellence. You will be accountable for the reliability, scalability, and performance of core systems including Dynamics 365 Finance & Operations, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.

The ideal candidate thrives in a lean, fast-paced environment, leads with curiosity and empathy, and embraces agile delivery, observability, automation, and software reliability engineering principles to reduce toil and create durable systems.

Top 5 Non-Negotiables

To be successful in this role, you must bring:

1. Hands-on (coding) experience with Microsoft Dynamics 365 Finance & Operations
2. Hands-on engineering leadership with strong understanding of observability, monitoring, and automation
3. Power BI and data warehouse experience, with a track record of driving data-informed decisions
4. Proven ability to lead and develop a small, high-performing technical team while remaining technically hands-on
5. Exceptional communication and relationship-building skills, fostering accountability, collaboration, and continuous improvement across business partners

What You’ll Do

Application & Platform Leadership

• Own the end-to-end enterprise applications portfolio, including D365 F&O, eCommerce (Sana Cloud Commerce), POS, Warehouse Management, BI, and integrated corporate systems
• Ensure high availability, performance, scalability, and security across all platforms
• Lead application upgrades, releases, and vendor-delivered enhancements with strong change-management discipline

Hands-On Technical Execution

• Act as a hands-on technical leader, designing, configuring, coding, and supporting enhancements and integrations—especially within Dynamics 365 F&O
• Drive automation of repetitive tasks using tools such as Power Automate, RPA, or Copilot to reduce manual effort and operational friction
• Lead root-cause analysis and implement durable fixes to improve system stability and reliability

Data, BI & Decision Enablement

• Own Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performance
• Partner with business leaders to translate data into actionable insights, dashboards, and KPIs
• Oversee data pipelines, warehousing, and analytics capabilities that support enterprise decision-making

Agile, SRE & Continuous Improvement

• Apply agile methodologies to prioritize work, deliver iteratively, and adapt quickly to changing business needs
• Champion observability and SRE practices to proactively detect issues, optimize performance, and improve uptime
• Continuously identify opportunities to improve processes, tooling, and system efficiency

People & Partner Leadership

• Build, mentor, and lead a lean, high-performing team of Application Specialists
• Foster a culture of ownership, accountability, collaboration, and technical excellence
• Manage vendor relationships to ensure delivery against timelines, budgets, and service-level expectations
• Partner closely with functional leaders to align technology solutions with business outcomes

Financial & Operational Stewardship

• Provide accurate budgeting, forecasting, and cost management for application initiatives and vendor services
• Support special projects and strategic initiatives aligned with Friedman’s business goals

Education & Experience

• Bachelor’s degree in Computer Science or related field or 8+ years of equivalent professional experience
• 6+ years of hands-on experience with Dynamics 365 Finance & Operations
• 4+ years in retail or omnichannel environments
• Experience supporting Business Intelligence, data modeling, ETL, and analytics platforms
• Microsoft certifications (strongly preferred):
• Dynamics 365 Finance & Operations Apps Solution Architect Expert
• Dynamics 365 Finance Functional Consultant Associate

Required Qualifications

• Deep technical and functional expertise in D365 F&O, including architecture, customization, integrations, and troubleshooting
• Experience with Power BI, Power On, data warehousing, ETL pipelines, Azure Synapse or similar platforms
• Strong familiarity with Agile, DevOps, and SRE practices, including observability tools (e.g., Azure Application Insights)
• Proven success translating business needs into scalable technical solutions
• Demonstrated ability to lead, coach, and grow a technical team while remaining hands-on
• Strong project management skills and experience leading cross-functional initiatives
• Excellent written and verbal communication skills—able to explain complex technical concepts in clear, business-friendly terms
• Highly organized, detail-oriented, and process-driven, with a mindset of continuous improvement
• Customer-focused with strong follow-through and ownership mentality

Why Friedman’s

At Friedman’s, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values-driven organization.

We look forward to hearing from you!

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: Title: Account Manager - Tech & Media Vertical

Location: West Coast, USA

Job Type: FTE

Role Overview

We are seeking an experienced Account Manager to own and grow key West Coast accounts in the Tech & Media vertical. This role sits at the intersection of data, analytics, AI, technology, and operations, partnering with leading technology platforms, media companies, and digital-first brands to drive measurable business outcomes.

You will be responsible for end-to-end account management: relationship development, solution adoption, commercial growth, and cross-functional coordination to ensure exceptional delivery.

Key Responsibilities

Account Ownership & Growth

• Serve as the primary point of contact for a portfolio of West Coast Tech & Media clients.
• Develop and execute strategic account plans focused on retention, expansion, and upsell/cross-sell opportunities.
• Meet or exceed revenue, renewal, and growth targets for assigned accounts.
• Identify new business opportunities within existing accounts, including new use cases for data, analytics, AI, and technology solutions.

Client Relationship Management

• Build strong, trusted advisor relationships with senior stakeholders (e.g., Marketing, Product, Data/Analytics, Operations, IT).
• Lead regular business reviews, performance updates, and strategic planning sessions.
• Proactively manage client expectations, resolve issues, and ensure high levels of satisfaction and advocacy.

Solution & Value Delivery

• Deeply understand our data, analytics, AI, and technology offerings and how they apply to Tech & Media use cases (e.g., audience insights, content optimization, ad performance, personalization, operational efficiency).
• Translate client business objectives into solution roadmaps and measurable KPIs.
• Partner with internal teams (Product, Data Science, Engineering, Operations, Professional Services) to ensure successful onboarding, implementation, and ongoing optimization.
• Analyze performance data and provide actionable insights and recommendations to clients.

Operational Excellence

• Maintain accurate account plans, forecasts, and pipeline in CRM and reporting tools.
• Coordinate contract renewals, SOWs, pricing discussions, and commercial negotiations.
• Ensure timely and high-quality delivery of projects, reports, and services.
• Gather client feedback and market intelligence to inform product roadmap and go-to-market strategies.

Qualifications

Required

• 4–7+ years of experience in account management, client success, or strategic partnerships, preferably in:
• Ad tech / martech
• Media & entertainment / streaming
• SaaS / data & analytics / AI platforms
• Proven track record of managing and growing enterprise or strategic accounts.
• Strong understanding of data, analytics, and/or AI-driven solutions and how they impact business performance.
• Experience working with cross-functional teams (sales, product, data/analytics, operations, engineering).
• Excellent communication, presentation, and storytelling skills, with the ability to simplify complex technical concepts for business stakeholders.
• Strong analytical skills; comfortable working with dashboards, reports, and performance metrics.
• Based on or able to work effectively with clients across the US West Coast time zone.

Preferred

• Experience with major Tech & Media companies (e.g., platforms, publishers, streaming services, gaming, digital content).
• Familiarity with digital advertising, audience measurement, attribution, or marketing analytics.
• Experience with CRM tools (e.g., Salesforce), BI tools (e.g., Tableau, Looker, Power BI), and collaboration tools (e.g., Slack, Jira).
• Bachelor’s degree in Business, Marketing, Communications, Data/Analytics, or related field; MBA or equivalent experience a plus.

Key Competencies

• Client-centric mindset and strong relationship-building skills
• Commercial acumen and negotiation skills
• Strategic thinking with the ability to connect data and technology to business outcomes
• Problem-solving and issue resolution under time pressure
• High ownership, accountability, and follow-through
• Ability to work independently and collaboratively in a fast-paced, evolving environment

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”