Engineering Jobs in Landover, MD

**This position supports hybrid work schedule depending on organization needs.**

How will you make an impact?

We are looking for a  Principal Thermal Rack Engineer within the Intelligent Infrastructure Segment to drive advanced cooling solutions for high-performance computing systems. This role involves incorporating thermal components such as direct liquid cooling (DLC) systems, coolant distribution units (CDUs), and manifolds into network and server racks (EIA 19” and ORv3). You will leverage CFD tools to perform rack and system-level thermal and fluid analysis, ensuring optimal flow distribution, pressure drop, and temperature performance. Additionally, you will create 3D CAD designs for seamless hardware integration, lead validation testing, and resolve thermal or flow issues through root cause analysis and corrective actions. Collaboration with cross-functional teams, customers, and global vendors is essential to align thermal architectures with overall system design and international standards.

What will you do?

• Lead the end-to-end integration and testing of rack thermal solutions, including liquid cooling systems in varying form factors and product lines.
• Use CFD tools (FloTherm or Macroflow) to perform switch, rack, and system-level thermal/fluid analysis (flow distribution, pressure drop, and temperature profiling).
• Design and optimize thermal components using 3D CAD (Creo or SolidWorks) to support seamless hardware integration and testing.
• Participate in customer engagements and site visits to understand and document deployment constraints and gather feedback for design improvements.
• Partner with factory teams to ensure racks are built with proper airflow, hose routing, and thermal safeguards, while establishing best practices that improve build consistency across deployments.
• Collaborate with Architects/Compliance/Reliability and global vendors to align thermal architectures with total system design and international data center/thermal/mechanical standards (e.g., UL, OCP, ASHRAE, ISTA, ASTM, NEBS).
• Conduct thermal, mechanical, and reliability testing, analyzing airflow, coolant flow rates, pressure drops, and structural integrity to ensure compliance with the end-users’ specifications.
• Develop and maintain design documentation including BOMs, wetted materials compliance, test plans, and engineering change orders (ECOs).
• Manage relationships with mechanical/thermal component vendors to build out a robust partner ecosystem consisting of racks, CDUs, hoses, manifolds, QDs, and cold plates.
• Ensure mechanical designs support airflow management, thermal containment, and integration with cooling systems (e.g., in-row cooling, in-rack cooling, rear door heat exchangers).
• Conduct root cause analysis and corrective actions for mechanical and thermal failures or field issues.
• May perform other duties and responsibilities as assigned.

How will you get here?

Education:

• Bachelor’s Degree in Mechanical/Thermal Engineering, Systems Engineering, or related field is required

Experience:

• Minimum of 7+years of experience in thermal/mechanical systems integration
• 3+ years of specific experience in rack-scale thermal design and analysis
• Strong understanding of mechanical systems, integration strategies, and large-scale program management
• Familiarity with server design, heatsinks, cold plates, hoses, and blind-mate connectors
• Proficiency in CFD simulation (e.g. ANSYS, 6Sigma, etc.) and 3D modeling software (e.g. SolidWorks, Creo)
• Hands-on experience with thermal chambers, fans, and coolant
• Excellent English communication skills (verbal and written) with strong technical leadership capabilities

Knowledge, Skills, Abilities:

• Excellent interpersonal and communication skills
• Creative, self-motivated, accountable, and team-oriented
• Able to work independently with minimal oversight
• Capable of assessing projects, articulating risks, and developing project milestones
• Skilled in writing reports, business correspondence, and procedural guides
• Effective at presenting information and responding to management and customers
• Capable of influencing others and sharing best practices
• Familiar with stage-gate processes in project lifecycle management (PLCM)
• Ability to travel both domestically and internationally up to 30%

Preferred Qualifications:

• Master’s Degree in Mechanical Engineering, Systems Engineering or related field is preferred
• Experience designing mechanical systems for data centers, telecom, or industrial power/cooling products.
• Active Professional Engineer (PE) license preferred.
• Hands-on experience with prototype fabrication and testing; experience working with global suppliers and contract manufacturers a plus.

About Jabil’s Intelligent Infrastructure Group:

• Headquartered in Austin, TX, with a flagship facility located near The Domain and the Austin FC stadium
• Growing rapidly, with a team of more than 100 employees in Austin (500+ worldwide) and significant expansion planned through 2026
• Generated over $12 billion in FY25 revenue, driven largely by partnerships with major hyperscale customers
• Delivers cutting‑edge engineering, supply chain, and manufacturing solutions that power the world's AI infrastructure and global data center ecosystems

As part of the total rewards package, this position is eligible for:

• Annual bonus opportunity
• Medical, dental, and vision insurance plans
• Paid time off (PTO)
• 4 weeks of paid parental leave
• 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly
• 401(k) retirement plan
• Employee stock purchase plan

Senior Manager, Manufacturing Test Development - based onsite in Austin, TX or Remote US.

Jabil is seeking a Senior Manager, Manufacturing Test Development for our Austin, TX location who will directly contribute to the transformative growth within our Intelligent Infrastructure division by applying unique and innovative approaches to developing end customer product solutions.

You will be responsible for managing the technical direction of Rack scale test software and integration development programs through the lens of the customer, factory, and services. You will also be responsible for partnering and collaborating with Hyperscale & AI customers, strategic suppliers, internal engineering, product management, program management, manufacturing, test and quality teams to ensure your products meet the rigorous standards and performance expectations of Jabil’s world-class manufacturing environments and our customers.

What can you expect to do?

LEADERSHIP RESPONSIBILITIES

• Responsible for ensuring the delivery of all manufacturing test solutions for new and sustaining programs for rack-scale AI/ML and GPGPU and hardware accelerator-based server and storage platforms.

• Accountable for all onsite customer delivery commissioning tests as an extension of the manufacturing test capability.

• Strong ability to organize teams and drive the solution for multiple, complex problems cross-functionally and within various areas of technical expertise (hardware, software, firmware, performance, interoperability, etc.)

• Charged with ensuring the right level of execution discipline and engineering rigor is applied to all technical program deliverables – must lead by example.

• Empowered to make key decisions with respect to quality and features that may impact customer experience.

• Capable of influencing individuals, teams and executives to the level necessary to support delivery of programs within schedule, scope and budget boundaries.

• Able to understand how technical decisions impact the broader business, factories and customers and use these insights to lead the broader organization to optimized outcomes.

• Must be extremely detailed oriented while at the same time able to communicate complex issues in simple, actionable terms at all levels within the organization.

• Must possess a strong balance of technical skills, experience-based judgment and business acumen in all execution and decision-making activities.

• Strong ability to develop, grow and maintain healthy interpersonal relationships with peers, team members, executive leadership, customers and external partners at all times.

• Provide thought leadership and direct engineering support to multiple manufacturing sites in the areas of product, component and supplier expertise.

• Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization.

• Guide technical and operational teams towards the successful resolution of complex and/or systemic product, process and material issues through the application of rigorous analytical methods.

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines).

FUNCTIONAL RESPONSIBILITIES

• Primary technical interface for manufacturing rack test development efforts from concept through delivery.

• Own driving resolution of all issues regarding test solutions aligned with critical path.

• Reviewer and approver of technical risks, and contingency/mitigation plans.

• Can review and provide input to material plans, test plans, test reports, lessons learned.

• Owns preventative actions so gaps in E2E process or capability are addressed long-term.

• Accountable for managing manufacturing technical and quality excursions through indirect coordination and hands-on engineering analysis as it pertains to your test deliverables.

• Provide technical and product subject matter expertise to the factories and customers.

• Lead highly technical and innovative RFI/RFQ responses supporting new strategic and recurring business opportunities.

KNOWLEDGE REQUIREMENTS

• Strong technical program management skills. Able to lead and direct a broad cross-functional global team.

• Exceptional knowledge and experience regarding product development processes and tools. 

• Experience and deep level of understanding of server, storage, networking and GPGPU and PCIe-based accelerator architectures.

• Working knowledge of OS, driver, firmware and hardware architecture, device interactions and ability to leverage expertise to determine root cause that lead to optimized solutions.

• Deep experience in process development and process improvement. Able to lead the development of complex processes spanning multiple functions and areas of expertise.

What is the experience needed to be successful in this role?

• BS degree in Electrical/Computer Engineering, Computer Science or related field is required; MS is preferred.

• 8+ years' experience in a software or hardware product development environment with enterprise server, storage or networking products is required.

• Excellent verbal and written communication skills.

• Prior experience directly or indirectly managing engineering and/or development teams.

• Experience managing remote, multi-national and geographically dispersed development teams.

• Domestic and/or international travel, up to 30%, may be required.

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Annual Bonus
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Senior Manager, Manufacturing Test Development - based onsite in Austin, TX or Remote US.

Jabil is seeking a Senior Manager, Manufacturing Test Development for our Austin, TX location who will directly contribute to the transformative growth within our Intelligent Infrastructure division by applying unique and innovative approaches to developing end customer product solutions.

You will be responsible for managing the technical direction of Rack scale test software and integration development programs through the lens of the customer, factory, and services. You will also be responsible for partnering and collaborating with Hyperscale & AI customers, strategic suppliers, internal engineering, product management, program management, manufacturing, test and quality teams to ensure your products meet the rigorous standards and performance expectations of Jabil’s world-class manufacturing environments and our customers.

What can you expect to do?

LEADERSHIP RESPONSIBILITIES

• Responsible for ensuring the delivery of all manufacturing test solutions for new and sustaining programs for rack-scale AI/ML and GPGPU and hardware accelerator-based server and storage platforms.

• Accountable for all onsite customer delivery commissioning tests as an extension of the manufacturing test capability.

• Strong ability to organize teams and drive the solution for multiple, complex problems cross-functionally and within various areas of technical expertise (hardware, software, firmware, performance, interoperability, etc.)

• Charged with ensuring the right level of execution discipline and engineering rigor is applied to all technical program deliverables – must lead by example.

• Empowered to make key decisions with respect to quality and features that may impact customer experience.

• Capable of influencing individuals, teams and executives to the level necessary to support delivery of programs within schedule, scope and budget boundaries.

• Able to understand how technical decisions impact the broader business, factories and customers and use these insights to lead the broader organization to optimized outcomes.

• Must be extremely detailed oriented while at the same time able to communicate complex issues in simple, actionable terms at all levels within the organization.

• Must possess a strong balance of technical skills, experience-based judgment and business acumen in all execution and decision-making activities.

• Strong ability to develop, grow and maintain healthy interpersonal relationships with peers, team members, executive leadership, customers and external partners at all times.

• Provide thought leadership and direct engineering support to multiple manufacturing sites in the areas of product, component and supplier expertise.

• Exchange knowledge and information with other Jabil facilities to ensure best practices are both shared and implemented throughout the Jabil organization.

• Guide technical and operational teams towards the successful resolution of complex and/or systemic product, process and material issues through the application of rigorous analytical methods.

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines).

FUNCTIONAL RESPONSIBILITIES

• Primary technical interface for manufacturing rack test development efforts from concept through delivery.

• Own driving resolution of all issues regarding test solutions aligned with critical path.

• Reviewer and approver of technical risks, and contingency/mitigation plans.

• Can review and provide input to material plans, test plans, test reports, lessons learned.

• Owns preventative actions so gaps in E2E process or capability are addressed long-term.

• Accountable for managing manufacturing technical and quality excursions through indirect coordination and hands-on engineering analysis as it pertains to your test deliverables.

• Provide technical and product subject matter expertise to the factories and customers.

• Lead highly technical and innovative RFI/RFQ responses supporting new strategic and recurring business opportunities.

KNOWLEDGE REQUIREMENTS

• Strong technical program management skills. Able to lead and direct a broad cross-functional global team.

• Exceptional knowledge and experience regarding product development processes and tools. 

• Experience and deep level of understanding of server, storage, networking and GPGPU and PCIe-based accelerator architectures.

• Working knowledge of OS, driver, firmware and hardware architecture, device interactions and ability to leverage expertise to determine root cause that lead to optimized solutions.

• Deep experience in process development and process improvement. Able to lead the development of complex processes spanning multiple functions and areas of expertise.

What is the experience needed to be successful in this role?

• BS degree in Electrical/Computer Engineering, Computer Science or related field is required; MS is preferred.

• 8+ years' experience in a software or hardware product development environment with enterprise server, storage or networking products is required.

• Excellent verbal and written communication skills.

• Prior experience directly or indirectly managing engineering and/or development teams.

• Experience managing remote, multi-national and geographically dispersed development teams.

• Domestic and/or international travel, up to 30%, may be required.

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Annual Bonus
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Location/Division Specific Information – Austin, TX/ USA - Remote

**This position supports hybrid work schedule depending on organization needs.**

How will you make an impact? –

Jabil is seeking a Sr. Software Test Development Engineer who will directly contribute to the transformative growth within our Enterprise and Infrastructure division by applying unique and innovative approaches to solving problems within a large-scale software production environment. The Software Test Development Engineer play a vital role in ensuring the quality and reliability of hardware products, contributing to the overall success of the manufacturing process and customer satisfaction. You will be responsible for contributing to the end-to-end architecture, definition, development and production deployment of production software applications and infrastructure spanning multiple customers and manufacturing regions. You will also be responsible for interfacing with internal engineering, manufacturing and quality teams and our end customers to ensure your software deliverables meet the rigorous standards of Jabil’s world-class manufacturing environments.

What will you do? –

• Test System Development: Design and develop test systems and procedures for manufacturing processes. This includes creating test plans, test cases, and test scripts to assess the functionality and performance of hardware components or devices such as motherboard, memory, CPU, storage (SSD, HDD, NVMe) and PCIE devices (NIC, GPU, Mezz cards, RAID cards)

• Test Software Development: Create, validate, release, and maintain test software and scripts that automate the testing process. This software may include code for controlling test equipment, collecting and analyzing data, and generating test reports

• Test Sustaining: Support and maintenance for the manufacturing server (L10) and rack (L11) level test software and infrastructure deployed at our production facilities, including the implementation of minor system configuration changes (new IPNs)

• Documentation: Maintain comprehensive manufacturing server (L10) and rack (L11) documentation of test procedures, specifications, and Infrastructure

• Collaboration: Work closely with cross-functional teams, including hardware engineers, manufacturing engineers, and quality assurance personnel, to ensure alignment on testing requirements and quality standards

• Continuous Learning: Stay updated on the latest advancements in testing technologies, methodologies, and industry best practices to keep manufacturing processes competitive and up to date

• Definition and collaboration on overall test infrastructure and application architectures

How will you get here? -

Education:  

• BS degree in Electrical/Computer Engineering, Computer Science or related field is required

Experience:  

• 5-8 years’ experience in a software manufacturing test development/sustaining with enterprise server, storage or networking products is required

• 10+ years of relevant experience in a software manufacturing test development/ sustaining with enterprise server, storage or networking products and some college coursework in lieu of a 4- yr. degree, will be considered

• Excellent verbal and written communication skills is required

Knowledge, Skills, Abilities:  

• Expertise in the following programming/scripting languages: Python, Java, BASH. C, C++, experience a plus

• Linux development expertise with a solid understanding of its fundamentals: CentOS/Ubuntu

• Expertise with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe): IPMI, Redfish, mprime, FIO, Linpack, ptugen, memtester

• Expertise in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare

• Expertise with leading edge networking systems, hardware, software and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus

• Experience with code versioning tools (Git preferred)

• Strong knowledge of professional software engineering practices for the complete software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Ability to travel up to 10% globally as required

Preferred Qualifications:  

• MS preferred

• Experience working in a multi-site and multi-cultural environments is a plus

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Aurigo is seeking a Federal Account Executive to drive enterprise sales across U.S. federal agencies. This role focuses on building strategic relationships, navigating complex procurement environments, and closing large, multi-year enterprise technology engagements within government institutions.

The ideal candidate brings an established network within federal agencies and a proven track record of selling enterprise technology into government. Success in this role requires the ability to manage long procurement cycles, influence multiple stakeholders, and develop opportunities from early engagement through contract award and expansion.

Key Responsibilities

• Own the full federal sales lifecycle, from opportunity development through contract execution and account growth.
• Build and maintain trusted relationships across federal agencies, including program leaders, procurement officials, and executive stakeholders.
• Identify and develop enterprise opportunities aligned with agency priorities and Aurigo’s products and solutions
• Navigate federal procurement frameworks, acquisition processes, and contract vehicles.
• Develop strategic account plans for priority agencies and programs.
• Lead complex deal execution by coordinating with solution engineering, product, legal, and delivery teams.
• Manage multi-stakeholder buying environments across technical, operational, and procurement functions.
• Maintain disciplined pipeline management and forecasting within the company’s sales processes.

Candidate Profile

• Proven experience selling enterprise technology solutions into U.S. federal agencies.
• Established relationships within agencies such as the U.S. Army Corps of Engineers, Department of Defense, FAA, FRA, NASA, Navy, or similar federal organizations.
• Strong understanding of federal procurement processes and government contract vehicles.
• Demonstrated success managing complex enterprise sales cycles in government environments.
• Ability to build credibility with senior government stakeholders and influence multi-layered decision processes.
• Experience leading large enterprise technology deals from early engagement through contract award.
• Ability to coordinate internal teams and resources to support proposals, procurement, and complex deal execution.

Preferred Experience

• Experience selling enterprise platforms, infrastructure software, or mission-critical technology solutions.
• Familiarity with federal systems integrators, contractors, and partner ecosystems.
• Understanding of federal budgeting cycles, program structures, and acquisition pathways.

Support Services is seeking a Technical Lead Developer to support U.S. Coast Guard (USCG) mission support programs by designing and maintaining applications and automated workflows that improve how engineering, facilities, and capital planning work gets done. This role will lead development of digital tools that connect data from multiple systems, reduce manual processes, and provide reliable information to support daily operations and leadership decisions.

Role and Responsibilities:

• Provide technical leadership for the design, development, and sustainment of digital solutions supporting civil engineering and mission support processes.
• Design, develop, and maintain Power Platform applications, workflows, dashboards, and automation tools, including mobile and chatbot solutions.
• Develop and maintain system architecture, technical standards, security controls, and governance processes, including permissions and data access.
• Maintain databases, APIs, and system integrations, and document system designs, workflows, and lessons learned.
• Recommend and implement process improvements to streamline and integrate business workflows where appropriate.
• Support modernization of capital project prioritization tools through application development, system integration, and user enablement.
• Collaborate with engineering, cybersecurity, and data teams to ensure systems meet mission needs, data requirements, and security standards.

Requirements

• Bachelor’s degree (BA or BS) in Management, Engineering, or Business/Financial/IT related field.
• CompTIA or equivalent industry-recognized technical certification (e.g., Security+, Network+, Cloud+, or similar).
• Project Management Professional (PMP) certification.
• Minimum 10 years of experience in application development and database management
• Minimum 5 years of experience in automation and dashboard development; this experience may overlap with application and database experience.
• Proficient in Microsoft Windows (including the Office 365/One Drive/Teams, Microsoft Project, and SharePoint).

Eligibility Requirements

• Able to obtain a public trust clearance and Common Access Card (CAC).

Location: USCG Headquarters, Washington, D.C. (Hybrid, on site 3 days/wk)

Seeking a Data Analytics Team Lead to support U.S. Coast Guard (USCG) civil engineering and logistics programs through performance reporting, data integration, and analytical support. This role will lead development of dashboards and data products that help program leaders track progress, manage risks, and prioritize capital projects.

Role and Responsibilities:

• Lead advanced analytics supporting program performance, asset management, and investment prioritization.
• Integrate data from systems including SAM, FSMS, SharePoint, Power Platform, and other enterprise tools.
• Develop dashboards, performance metrics, and decision-support tools for leadership.
• Identify and resolve data quality, integrity, and reconciliation issues across systems.
• Support development of automated data pipelines and reporting processes.
• Collaborate with technical developers to support application modernization and analytics automation and actively participate in working groups and meetings to contribute to data-driven strategies
• Maintain and sustain performance management tools and reporting frameworks.
• Provide analytical support for Congressional requests, audits, and leadership inquiries.

Requirements:

• Bachelor’s degree (BA or BS) in Management, Engineering, or Business
• Project Management Professional (PMP) certification.
• Minimum 8 years of DHS or DoD experience (may be combined).
• Minimum 8 years Data Analytics Experience, preferably in DHS or DoD setting.
• Proficient in Microsoft Windows (including the Office 365/One Drive/Teams, Microsoft Project, and SharePoint).

Eligibility Requirements

• Must be a U.S. citizen and eligible to obtain and maintain a Public Trust clearance and Common Access Card (CAC).

Location: USCG Headquarters, Washington, D.C. (Hybrid, on site 3 days/wk)

Important information: To be immediately considered, please send an updated version of your resume to

Title: AV Specialist

Pay Rate: $30.50 per hour

Location: Washington, DC, 20037

Duration: 6 months

Type – W2 contract (No C2C)

*This is an onsite role with no option for remote work.

*Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month)

* AV + Desktop support experience needed

Job Description

This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed. Provide in-room technical support for planned events, both onsite and offsite. Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony. The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Will. As the Tier 2 AV/Desktop Support Specialist, support and testing for various technical and process questions and issues. Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters for the Danaher Corporation.

Job Details: Work experience required

EDUCATION: 2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus. EXPERIENCE: 3+ years supporting end users in a corporate, enterprise environment

Position Requirements:

• Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training. Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams.
• Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction. Experience with the following software (Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx).
• Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.
• Experience troubleshooting network devices such as printers, tablets and other peripherals. Strong Attention to Detail.
• Exceptional communication skills. Experience working with IT Assets (laptops and peripherals).
• Must be able to lift at least 25 pounds.
• Additional desired skills: Experience with ticketing software such as Cherwell.
• Mac troubleshooting experience. MCSA, A+, Net+ certifications considered a plus. ITIL V4 Foundations Certification.
• Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.

Key Responsibilities

• Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
• Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
• Ensure compliance with all safety, security, and operational protocols.
• Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
• Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
• Monitor site productivity metrics and implement improvements to enhance efficiency.
• Respond to on-ground escalations and operational emergencies promptly.
• Prepare weekly operational status reports and performance summaries.
• Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
• Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.

Qualifications

• 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
• Prior experience in a supervisory or lead role managing teams.
• Strong understanding of safety protocols and compliance-driven environments.
• Excellent communication, leadership, and people management skills.
• Ability to analyze performance metrics and identify process improvement opportunities.
• Comfortable working in dynamic and fast-paced field settings.
• Valid driver’s license with a clean driving record.
• Ability to travel between assigned cities as needed.

Preferred Skills

• Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
• Knowledge of incident reporting, compliance documentation, and operational audits.
• Technical aptitude to understand basic AV system operations and diagnostics

Work Environment

• Significant travel required - approximately 90% of the time across locations.