Engineering Journal Jobs in Northfield, OH

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Manager, Engineering

Location: United States or Canada; Remote

Experience: Senior/Manager

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.

Applicants must hold U.S. citizenship.

Job Responsibilities

• 
  
• Lead and manage a team of engineers, focusing on project execution and team development.
  
• Ensure that engineering work aligns with technical and business requirements.
  
• Oversee project planning, execution, and delivery, managing timelines and resources.
  
• Collaborate with product managers and other teams to drive project success.
  
• Implement and maintain engineering processes and best practices.
  
• Monitor and ensure the quality of engineering deliverables.
  
• Provide guidance and support to team members, fostering their growth.
  
• Address and resolve technical and project-related issues.
  
• Manage resource needs and allocation for engineering projects.
  
• Track and report on project progress and team performance.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree in Computer Science, Engineering, or a related field
  
• 7+ years of experience in software engineering, with at least 3 years in a leadership role.
  
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
  
• Proficiency in team management, process improvement, and effective communication.
  
• Ability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
  
• Ability to oversee project execution, collaborate across departments, and ensure timely delivery of high-quality software products.
  
• Comprehensive knowledge of departmental operations, budget management, and strategic planning.
  
• Knowledge of software development life cycle, agile methodologies, and performance optimization.
  

Technical Skills and Experience

• 
  
• Hand-on experience with programming in C/C++ and Go.
  
• Strong background in building scalable software systems for multi-cloud (AWS, Azure) and on-premise environments.
  
• Experience with cryptographic libraries and frameworks.
  
• Experience integrating with external systems using APIs for push-based (webhooks, pub/sub, streaming) and pull-based (polling, REST/RPC/gRPC) data exchange.
  
• Strong knowledge of event-driven and message-oriented architectures, using tools such as Kafka, cloud-native pub/sub systems or similar.
  
• Familiarity with containerization (docker, podman) and orchestration (Kubernetes) for deployment and scaling in distributed environments.
  
• Experience with deep cryptographic object inspection, secure protocol implementation (TLS, PKI, key management), and certificate validation a big plus.
  
• Experience with static analysis tools and techniques, including parsing, bytecode analysis, and vulnerability detection a big plus.
  
• Exposure to endpoint agents, scanning tools, and security integrations a big plus.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Manufacturing Engineering Lead

Lead Innovation in Manufacturing Excellence

About CBG Biotech

CBG Biotech is a leading innovator in the design and manufacture of advanced solvent recycling equipment at our Solon, Ohio facility. Founded with a purpose to make the world a cleaner place through sustainable practices, we help laboratories, universities, and industrial organizations reduce their carbon footprint through sustainable resource recovery. Since 1995, we’ve partnered with leading institutions to improve efficiency, minimize waste and advance environmental responsibility. As we expand our product portfolio, we’re looking for passionate professionals to join our growing team and drive innovation forward. Learn more at Summary

We’re seeking a Manufacturing Engineering Lead who thrives in a dynamic environment and wants to make a real impact. This role blends hands-on technical expertise with operational leadership, giving you the opportunity to design and implement improved manufacturing methods, optimize processes and drive efficiency, quality, and safety. You’ll collaborate with cross-functional teams to enhance product design, support new product introductions, troubleshoot technical issues and lead continuous improvement initiatives—all while contributing to long-term operational strategies that align with company goals. Leveraging your proven expertise, this is a chance to become a foundational leader at a fast-growing company with unlimited potential.

Key Responsibilities

• Lead manufacturing engineering activities: process design, optimization, and troubleshooting.
• Develop and implement operational procedures and SOPs for scalability and compliance.
• Manage operations of Production Department ensuring unit builds meet design, quality and delivery requirements.
• Collaborate with cross-functional teams to align design, engineering, manufacturing, quality and supply chain strategies.
• Drive continuous improvement initiatives using Lean/Six Sigma principles.
• Manage implementation of Engineering Change Orders, process documentation, and revisions to ERP system to support CBG’s processes and operations.
• Formulate and execute test strategies/methods for product testing and validation.
• Lead and develop a high-performing production team.
• Support strategic initiatives and advancement of corporate goals.
• Perform other related duties as assigned by the Engineering Manager or Executive Leadership.

Qualifications

• Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering or a related discipline (Master’s degree a plus).
• Minimum 5 years of hands-on experience in manufacturing environments; 8 years preferred.
• Strong problem solving skills and a proactive, results driven mindset.
• Experience with lean manufacturing principles, Six Sigma and continuous improvement methodologies
• Skilled in developing test methods, validation protocols, and performing root cause analysis.
• Proficiency in CAD software and ERP systems.
• Strong communication, organizational and time-management skills
• Proven ability to lead operations and drive results.

CBG Biotech offers competitive salary, Paid Time Off, Life/Medical/Dental/Vision/Disability insurances and 401K match. Flexible work week: 9 hour workday M-Th + 4 hour workday on Friday!

All candidates must pass drug and background screening.

Job Title: Central Utility Controls Engineer

Work Location: Aurora, OH

Education/Experience Required: Bachelor's degree in engineering from an accredited institution; 3-6 years of relevant controls experience

Job Description & Responsibilities:

• As a Central Utility Controls Engineer, you will support the definition of, development, testing and implementation of Boiler, Chiller, Water Polishing and BOP (Balance of Plant) solutions utilizing the latest automation technologies from industry leading OEMs.
• Create and develop Functional Specifications, including SOO (Sequence of Operations) and BOMs (Bill of Materials).
• Support Electrical Designers to develop project drawing packages.
• Develop, test and deploy PLCs (Programmable Logic Controller), DCSs (Distributed Control System) and HMIs (Human Machine Interfaces) for Central Utility Applications.
• Develop Test Plans for both FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) and support the execution of both tests.
• Support loop checks, start-up and commissioning activities as required to successfully deploy Central Utility solutions.
• Perform formal and informal customer training as required.
• Troubleshoot existing systems that may be malfunctioning.

Skills & Qualifications:

Required Qualifications:

• Bachelor's degree in engineering from an accredited institution
• 3-6 years of relevant controls experience
• Working knowledge of the following automation functions or similar. (Boiler Combustion Controls, 3-Element Control, Burner Management Systems, Chiller controls and staging, Water Polishing, Combined Heat & Power, District Heating or Cooling, etc.)
• Working experience with any of the following technology providers or equivalent. (Rockwell Automation, AVEVA, Ignition, Emerson DeltaV, etc.)
• Working experience with any of the communication protocols common in industry (Modbus, EthernetIP, DNP3, OPC, BACnet, Profinet, etc.)
• Travel expectations are 25% for customer meetings, site visits and field duties.

Preferred Qualifications:

• PE License
• Ability to lead others in accomplishing portions of project scope and provide project leadership.
• Additional years of experience are welcome.

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.

Avantor, a Global Fortune 500 company is looking for a dedicated Quality Assurance Engineer/ Food Safety to optimize our BPS manufacturing/ QARA organization. This Aurora, OH role is full-time, on-site.

Minimum Education Requirement:

• Bachelor's degree

Required Experience (4+ yrs):

• Leading, coordinating and maintaining a site food safety program FSSC Certification
• Applying quality engineering principles, tools and techniques to develop and optimize systems and processes so that they are aligned with company strategy and regulatory requirements.
• Using root cause analysis and risk assessment tools and techniques to perform investigations and determine appropriate corrective action.
• FSSC (Food Safety System Certifications) certification or comparable
• Reviewing and approving quality assurance procedures and reports.
• Leading, conducting and managing internal audits.
• Maintaining SOP's and Quality Management Systems
• Monitoring compliance with ISO and FDA Quality System Regulation standards.

Preferred Experience:

• Providing support for customer and regulatory audits.
• Updating approved supplier index.
• Maintaining supplier qualification documents and qualifications of service providers that assure compliance with procedures and programs.
• Deviation and complaint investigations, including root cause analysis tools and technical writing.
• Collecting, reviewing, and interpreting data for trend reports, metrics, quality system reviews and complaints.
• Participating in, coordinating and maintaining validations
• CQE/CQA certification.
• Leading, coordinating and maintaining environmental monitoring programs.

How you will thrive and create an impact:

Avantor is a leading life sciences company and global provider of mission-critical products and services to the life sciences and advanced technology industries. A GMP manufacturing facility, the Aurora, OH location specializes in manufacturing biochemicals.

Collaborating/ interfacing effectively with team members the Quality Assurance Engineer is responsible for quality assurance activities with oversight of the food safety program. While performing other duties as assigned, this role will be accountable for:

• Leading the food safety committee
• Investigations
• Quality Management System SOP's
• Validations
• Performing Incoming Audits
• Maintaining Halal, Kosher, and FSSC 22000 certifications and all associated documentation.
• Quality continuous improvements.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Integration Engineer

Location: United States; Remote

Experience: Mid Level

Job Function: Integrations

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

Keyfactor has an opening for a full-time Integration Engineer to assist our sales and delivery organizations by building integrations between our core products and customer enterprise systems (web servers, networking platforms, ticketing systems, cloud hosting environments, CI/CD platforms,etc.) and IoT devices and platforms (Azure IoT Hub, AWS IoT, PTCThingworx, etc.)Integrationsprimarily involve extendingKeyfactorPKI lifecycle management intocustomer enterprisesystems.

The position will involve working with Sales Engineers to create prototype integrations during the demonstration and proof of concept phases of the sales cycle, and with Platform Solutions Architects during the product delivery phase to create production-quality integrations. The position involves directly working with clients todeterminetheir specific technical integration requirements and requires software development skills to implement those requirements. In addition, the candidate willassistin the creation of solution guides and training labs for use by our delivery organization and technology partners.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

• 
  
• Work closely with sales engineering and delivery teams to design and develop code-based integrations between the Keyfactor platform and customer enterprise systems and IoT device management platforms.
  
• Work with prospective and existing customers todeterminetechnical and operational requirements for Keyfactor integrations.
  
• Provide customers, partners, and Keyfactor support personnel with integration documentation.
  
• Create solution guides and training labs.
  
• Be flexible and effectively manage time and tasks in a dynamic and rapidly growing company.
  

Minimum Qualifications, Education, and Skills:

• 
  
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  
• Fundamental proficiency with industry-standard operating systems and business application suites.
  
• Software development using the Microsoft .NET stack (C#, IIS, MSSQL, AD/Entra, PowerShell, etc.)
  
• Internet systems development using HTTP and web services. (Experience consuming 3rdparty APIs)
  
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements.
  
• Familiarity with digital certificates and their usage.
  
• Strong interpersonal communication and writing skills.
  
• Technical troubleshooting and problem-solving skills.
  
• Effective time management, projectmanagementand prioritization skills. Ability to work independently.
  
• Experience with DevOps technologies like Kubernetes orHashicorpVault andTerraforma plus.
  
• Familiarity with Public-Key Infrastructure (PKI) or cryptography is a plus.
  

#LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

• Responsible for supporting the construction of several products concurrently.
  

• Able to operate multiple machinery; (Bridge Port, Grinders, Saws, EDM).
• Comply with Corporate EHS, Quality and HR rules and standards.
  

• High school diploma or GED

• 
  
• Experience/Knowledge of machining a variety of metals.
  
• Knowledge of speeds, feeds, step downs and cutting tools.
  
• Ability to use and read handheld measuring tools.
  

Carlisle Brake and Friction

Material Development Manager-Dry Friction

Solon, OH

Description

Manage, develop, and help successfully launch new semi-metallic, non-asbestos organic friction materials for Carlisle’s extensive customer base. Manages a group of formulators of dry and metallic friction products while still being a formulator.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Directly and indirectly develop friction materials in transmission and brakes for off highway (mining, construction, agriculture), aircraft, power sports, recreation, heavy truck, and industrial applications. This will include supervising and some pilot/fabricating of test materials manufactured in plant environments.

· Participate in and sometimes lead project/program management of a typical APQP/stage gate/phased launch process for creating new materials (NPD, NPI).

· Responsible for managing multiple testing plans/DVP&R’s across a broad range of applications, formulas, processes, customers, and plants.

· Regularly report out on program status, team progress, performance and actions.

· Develop personnel performance and development plans in conjunction with company goals.

· Assist in study of markets, customer applications/usage, new technology and regulatory landscape to create technical roadmaps.

· Generates research and development projects with focus on commercialization and product launch.

· Participates in industry associations globally for materials, testing, brakes, and various end-market industry associations.

· Experience in ceramics, polymers, composites, and other materials and material science systems.

· Position requires a strong theoretical knowledge of coppers, steels, non-ferrous powder metallurgy and friction characteristics associated with brakes, clutches and drive trains.

· Experience with composite mixing, molding/bonding, curing/baking, and finishing of dry friction products is desired.

· Some experience with metallic or powdered metallurgy environments is helpful.

· Experience with sintering/brazing and heat treatment of steels is helpful.

· Have the ability to use concepts and tools of Six Sigma as a means to develop materials to meet customer requirements. These can include Design of Experiments (DOE), DFMEA, and the ability to understand a QFD (Quality Functional Deployment) to establish customer critical requirements.

· Interfaces with sales personnel in and on customer visits when necessary. The object is to understand conditions under which the manufactured parts must operate in the longer term from an applications perspective.

· Comfortable presenting technical data sheets, test results, and failure analysis to both internal and external customers.

· Collaborate on equipment setup, operation and maintenance procedures for laboratory and dynamometers.

· Recommends new and improved test procedures to improve test quality and reduce test time.

· Interfaces with product and manufacturing engineering to introduce and further develop new materials.

· Assist production when difficulties occur in manufacturing parts in the engineer’s product area.

· Interfaces with test engineers to develop new test methods and procedures as well as communicating how test data is analyzed and presented.

· Interpreting dynamometer and analytical test lab results.

· Assist quality control and supplier quality to work on production and developmental issues relating to part quality, standards, testing methods, and analysis of defects.

· Support sourcing via helping to identify new suppliers, assisting with supplier audits as necessary, generating standards/specifications for qualifying incoming products.

· Experience in evaluating new raw material sources due to shortage, va/ve, and performance enhancements is highly recommended.

· Assist with the creation and maintenance of ISO/QS documentation and control systems.

Requirements

PREFERRED QUALIFICATIONS:

Education:

· Minimum of a Bachelors Degree, in Chemistry, Materials Science, Metallurgy, Physics, Composite Materials & Structures, Chemical Engineering, or Mechanical Engineering. Masters or Advanced Technical Degree in these fields preferred but not required.

Experience and/or Training:

· Ideally 10-15 years of experience (more preferred) in compounding/formulating, product development, testing, and launch of materials.

· Ideally 3-5 years of experience (more preferred) in managing formulators/compounders.

· Position requires a strong theoretical knowledge of physical properties and materials science relating to the use of such materials in friction material composites.

· Analytical evaluation typically includes DSC, TGA, FTIR, GC Mass spectroscopy, elemental and phase identification, particle size, optical and electron microscopy, particle sizing and compound identification.

· Experience with the use of these materials in friction applications such as brakes, clutches and drivetrains is a plus.

· Practical experience with the use of Six Sigma techniques is desirable but not essential as formal on-site training is available and encouraged.

· A history of successful commercialization of friction materials is preferred.

What We Offer

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage for positions of 30+ hours/week.
• Health Savings Account: Benefit from annual employer contributions to your HSA.
• Company-Provided Insurance: We offer life insurance, accidental death and dismemberment coverage, and short-term disability insurance.
• Voluntary Insurance Options: Choose additional coverage for yourself, your spouse, and your children, including critical illness, accident, hospital indemnity, and long-term disability insurance.
• 401(k) Plan: Take advantage of our 401(k) with matching contributions, fully vested from day one.
• Educational Support: Access tuition reimbursement and scholarship opportunities to further your education.
• Lifestyle Reimbursement: Receive a $150 Amazon gift card upon completion of your annual physical.
• Wellness Program: Participate in health coaching, monthly webinars, quarterly challenges, and earn gift card incentives for participation and earning points.
• Safe Work Environment: Work in a clean and safe environment.
• Generous Paid Time Off: Enjoy 14 paid holidays, including a holiday shutdown between Christmas and New Year’s, plus paid vacation available from day one.
• Paid Parental Leave: Take advantage of paid parental leave to support your family.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

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Industrial Safety Manager
Cleveland, OH

Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.

Requirements:

• Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.

• Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.

• Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.

• General familiarity with transportation-related safety considerations and compliance practices is beneficial.

• Knowledge of employee injury management processes and incident response procedures.

• Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.

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