Engineering Journal Jobs in Independence, OH
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What to Expect
Surface Warfare Officer
More Information
Responsibilities
Surface Warfare Officers (SWOs) are involved in virtually every aspect of Navy missions. As a SWO, you may be in charge of any number of shipboard operations and activities while at sea, working with or within any of these specialized forces:
Aircraft Carrier Forces: Provide and coordinate air, submarine and surface ship defense for aircraft carriers.
Cruiser-Destroyer Forces: Provide ship attack and defensive measures with a wide array of missile and fire power capabilities, providing anti-air, -submarine and -surface warfare support.
Amphibious Forces: Embark and transport vehicles, equipment and personnel for amphibious assault operations.
Combat-Logistics Forces: Provide combatant ships with fuel, ammunition, food and supplies, and provide repair, maintenance and rescue capabilities through Fleet Support Ships.
Mine Warfare Forces: Detect, identify and neutralize threats from hostile use of maritime mines.
You may also be interested in becoming a Surface Warfare Officer within the prestigious Navy Nuclear community where you will have the opportunity to work on some of the world's most powerful nuclear-powered submarines and aircraft carriers.
Work Environment
As a Surface Warfare Officer, you will work at sea and on shore, in a variety of environments. Sea duty could place you aboard ships within the fleet. Shore duty may involve a tour of duty at the Pentagon, a student assignment at the Naval Postgraduate School in Monterey, CA, or command and management positions at shore bases and stations around the world.
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Unless they have already been commissioned through the Naval Academy or ROTC, those pursuing a Surface Warfare Officer position are required to attend Officer Candidate School. Newly commissioned SWOs can expect an advanced training process that includes comprehensive training at sea and ashore.
Newly commissioned Surface Warfare Officers will be assigned to a surface ship, leading a team of Sailors responsible for a component of the ship - anything from electronics to weapons to engineering systems. In this setting, Officers are working toward full Surface Warfare qualification.
After completing these initial sea tours, Surface Warfare Officers may be selected to serve on high-level staffs, commands or strategic projects or they may be selected to work in recruitment. The ultimate goal for many: to one day command their own ship.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Surface Warfare Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer.
There are different ways to become a SWO. If you're a high school student or an undergraduate, you can enter through the Naval Reserve Officers Training Corps (NROTC) or through the U.S. Naval Academy. Those already having a degree attend Officer Candidate School (OCS), a 12-week Navy school in Newport, RI.
All candidates must also be U.S. Citizens.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as a Surface Warfare Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Surface Warfare Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Surface Warfare Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Surface Warfare Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
We are seeking an experienced CNC Programmer with strong Mastercam experience to support large-part machining on Horizontal Boring Machines (HBMs) and Vertical Turret Lathes (VTLs). This role is responsible for developing, optimizing, and supporting CNC programs from print through production, with hands-on involvement in setups, prove-outs, and continuous improvement.
The ideal candidate has experience programming and supporting heavy machining operations using TOSNUC and FANUC controls, and works comfortably on the shop floor with machinists, engineering, and quality.
Key Responsibilities
- Program CNC machines using Mastercam (2D and 3D toolpaths)
- Develop and support programs for:
- Horizontal Boring Machines (HBMs)
- Vertical Turret Lathes (VTLs)
- Select tooling, inserts, and machining strategies for large and heavy components
- Support machine setups, prove-outs, and first article inspections
- Optimize feeds, speeds, and toolpaths for:
- Heavy roughing
- Stable finishing
- Tool life and cycle time improvement
- Work with TOSNUC and FANUC CNC controls
- Interpret blueprints, specifications, and GD&T
- Create and maintain setup sheets, tooling lists, and program documentation
- Troubleshoot machining, dimensional, and process issues on the shop floor
- Collaborate with machinists, engineering, and quality teams
- Maintain program revision control and machining standards
- Promote safe machining practices and continuous improvement
Required Qualifications
- 3+ years of CNC programming experience
- Strong hands-on experience with Mastercam
- Experience programming or supporting HBMs and/or VTLs
- Working knowledge of TOSNUC and FANUC controls
- Strong blueprint reading and GD&T skills
- Experience supporting setups and production machining
- Ability to troubleshoot machining and dimensional issues
- Good communication skills and a team-oriented mindset
Preferred Qualifications
- Experience machining large or heavy components
- Experience with multi-axis positioning and complex setups
- Familiarity with large-part materials (carbon steel, alloy steel, stainless, castings, forgings)
- Lean manufacturing or continuous improvement experience
- Mastercam certification or formal machining training
What We Offer
- Competitive pay based on experience
- Stable workload with large, complex machining projects
- Modern CNC equipment and tooling
- Collaborative shop environment
- Opportunities for growth and advanced programming work
- Benefits: health insurance, PTO, retirement plan, etc.
Industrial Safety Manager
Cleveland, OH
Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.
Requirements:
Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.
Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.
Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.
General familiarity with transportation-related safety considerations and compliance practices is beneficial.
Knowledge of employee injury management processes and incident response procedures.
Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Senior Power BI Developer
12-month Contract to Hire
Remote or Hybrid in Cleveland, OH
**Unable to do C2C or Provide Sponsorship**
Brooksource is supporting a major integration initiative involving the onboarding of a recently acquired business onto an existing enterprise platform. As part of this effort, all net-new reporting will be built using Power BI, while existing reporting in Tableau, Business Objects, or OBIEE will be lightly supported to ensure consistent data flow. This developer will support the reporting workstream tied to the acquisition, operating within a structured waterfall methodology and leveraging Lean Spec documentation.
Position Summary
We are seeking a Senior Power BI Developer who can independently design, build, and deliver enterprise-level reporting solutions as Brooksource supports our client’s integration initiatives. This consultant will own Power BI development end-to-end and help guide best practices, as Power BI is a growing platform within the environment. The role involves close collaboration with business pods, technical leads, and integration teams to translate requirements into reliable reporting solutions.
Key Responsibilities
- Develop new Power BI dashboards, data models, and reports based on documented Lean Specs
- Convert business requirements into structured reporting deliverables within a waterfall framework
- Leverage existing data pipelines to expose required fields and build accurate, meaningful reporting
- Provide light support for existing reporting in Tableau, OBIEE, or Business Objects (data flow inspection, filter checks, troubleshooting)
- Participate in SIT and UAT cycles to validate reporting output and ensure successful rollout
- Provide best-practice guidance on Power BI architecture, data modeling, and visualization standards
- Collaborate with BAs, engineering leadership, and business stakeholders throughout development cycles
Required Skills & Experience
- 5+ years of hands-on Power BI experience, including:
- DAX
- Power Query
- Data modeling (star schemas, semantic modeling)
- Report/dashboard development
- Strong SQL and data environment understanding
- Experience working in structured SDLC environments (waterfall preferred)
- Ability to work independently and own reporting deliverables
- Strong communication and ability to interface with both technical and functional teams
Preferred Experience
- Tableau, Business Objects, or OBIEE exposure (for minor support, not full development)
- Experience supporting enterprise system integrations or acquisition-related reporting
- Familiarity with Oracle R12 or similar ERP data structures
BENEFITS OF WORKING WITH BROOKSOURCE:
- Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
- Dedication to keep an open line of communication and provide full transparency.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Retail Safety Manager
Cleveland, OH
Job Summary:
A growing regional retail organization is seeking a Retail Safety Manager to oversee and strengthen safety practices across multiple store locations and corporate functions. This role is responsible for building and maintaining a proactive safety culture by developing preventative programs, delivering training, and promoting accountability for workplace safety throughout the organization.
Requirements:
Several years of professional experience in workplace safety, risk management, or environmental health roles, preferably within fast-paced, multi-location operational environments.
Industry-recognized safety credentials or training (such as nationally recognized safety certifications or regulatory training programs) are highly valued.
Working knowledge of workplace safety regulations, hazard prevention practices, and general occupational health standards.
Familiarity with employee injury management processes and workplace incident reporting procedures.
Strong ability to collaborate with cross-functional teams and guide safety initiatives through effective communication and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Associate Cloud Engineer
Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)
Experience: Associate
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.
This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.
Applicants must reside in the United States. US Citizenship required.
Responsibilities
Infrastructure as Code (IaC)
- Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
- Works with low-complexity infrastructure code, including writing or enhancing existing definitions
- Seeks guidance from more senior engineers for non-routine work
- All changes are reviewed prior to implementation
Configuration
- Works with service management and configuration tools to support server configuration
- Has exposure to low-complexity configuration code and established configuration patterns
- Non-routine configuration changes require guidance and review from senior team members
Task Automation
- Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
- Supports low-complexity automation tasks
- All automation work is reviewed before implementation
Networking
- Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
- Implements networking changes that have been reviewed and approved
Monitoring & Alerting
- Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
- Supports monitoring configuration changes under guidance
Patch Management
- Participates in patch management activities and routine maintenance efforts
- Troubleshoots common patching issues and escalates complex cases as needed
PKI Knowledge
- Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
- Performs routine PKI tasks using documented procedures
- All PKI-related work is reviewed prior to implementation
Product Knowledge
- Has exposure toKeyfactor'shosted products and core functionality
- Deploys and configures products to a baseline level using documented instructions
- Performslow-complexitytroubleshooting with review before changes are applied
Minimum Qualifications, Education, and Skills
- High School Diploma orequivalent experience
- Up to 2 years of related work experience and general knowledge within their functional area
- Working knowledge of Microsoft Azure, including native services and tooling
- Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
- PowerShell scripting (medium complexity)
- Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
- Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
- Effectivewritten and verbal communication skills with a professional demeanor
- Organizational, time-management, and attention-to-detail skills
- Ability to collaborate effectively within a team environment
- Self-motivated with the ability to complete projectsin a timely manner
- Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Technical & Quality Manager
Cleveland, OH | Chemicals / Manufacturing
We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.
What You’ll Do
- Own and continuously improve the Quality Management System (QMS)
- Lead quality control processes, testing protocols, audits, and CAPA activities
- Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
- Monitor regulatory changes and assess impact to products, formulations, and labeling
- Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
- Ensure accurate product labeling and hazard communication
- Support new product development, formulation improvements, and scale‑up from lab to production
- Provide technical support to internal teams and customers
- Interface with regulatory agencies, auditors, consultants, and customers as needed
What You Bring
- Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
- 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
- Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
- Experience with SDS authoring, regulatory documentation, and audit support
- Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
- Excellent analytical, organizational, and problem‑solving skills
- Ability to communicate clearly with both technical and non‑technical audiences
Preferred Experience
- Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
- ISO‑based quality systems
- VOC and state‑level regulatory compliance (e.g., CARB)
- UL, CSA, or NSF exposure
Why This Role
This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.
Benefits Include
- 401(k) match
- Medical, dental, and vision insurance
- Short and long-term disability coverage
- Life and accidental insurance
- 10 paid holidays starting immediately
- Generous PTO plan based on years of service
- Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth
Project Manager / Estimator / Sales Representative – Scaffolding
Job Summar
The Project Manager / Estimator / Sales Representative is responsible for generating new business, preparing scaffold estimates, managing awarded projects, and ensuring successful execution from initial client contact through project completion. This role requires strong knowledge of scaffold systems, construction processes, safety regulations, and customer relationship manageme
.
The position combines sales development, project estimating, and operational management to ensure projects are delivered safely, on schedule, and within budget while maintaining strong client relatio
ns
hps.Key Respons
ibilties
Sales & Business
D
evelpment• Identify and pursue new scaffolding opportunities within construction, industrial, and mainten
ance sctors.
• Build and maintain strong relationships with contractors, plant managers, and projec
t
stakeolders.• Conduct site visits to evaluate proj
ect requrements.
• Prepare and deliver proposals, bids, and presentations to
• Follow up on bids and negotiate contract
s to secur projects.
• Maintain a pipeline o
f
prospectie projects.
Estimatng & Bidding
• Perform site inspections to determine scaffolding scope, access requirements,
• Prepare detailed scaffold material t
ake-offs and lbor estimates.
• Develop accurate project bids including equipment, labor, transport
a
tion, and safey requirements.• Review blueprints, draw
ings, and projec specifications.
• Coordinate with engineering (when required
)
for specializedscaffold designs.• Ensure estima
tes meet company p
ofitability goals.
Project Management
• Manage projects
• Coordinate scaffold
design, equipment, abor, and scheduling.
• Work with operations teams to plan deliverie
s
, erection, modificaions, and dismantling.• Monito
r project progress andadjust plans as needed.
• Man
a
ge project budgets, cot tracking, and billing.• Ensure all work complies
with OSHA regulations an company safety policies.
•
Conduct site visits to onitor quality and safety.
Client & Team Coordination
• Serve as the primary point o
f
contact for clients throghout the project lifecycle.• Coordinate with
field supervisors, scaffolderectors, and yard personnel
.
• Resolve jobsite issues nd respond to c
lient requests
.
• Provide upates and repors to management.
Qualifications
• 3+ years experience in scaffolding, c
on
struction management, estimatng, or related field (preferred).• Knowledge of scaffold s
ystems (frame, system scaffold, horing, suspended scaffold, etc.)
.
• Understanding of OSHA scaffod regulations and sa
fety standards.
• Experience withcon
s
truction bidding and estimating.Strong sales and negot
iation skills.
• Ability to read costruction drawi
n
gs and specifications.• Excellent ommunication and organizational skills.
• Pr
oficiency with estima
ting software, speadsheets, and
p
rojec management tools.
Skills & Comptencies
• Proje
c
t plannig and scheduling• Constru
ctionestimating
• Client relatio
n
ship mangement• Problem-solving and
deciion-making
• Time ma
n
agement and multiasking•
Safety complianceand risk assessment
• Com
p
uer efficient skillsPhysical & Work Requiremnts
• Ab
ility to visit active construction sites.
• Abilty to climb scaffoldin
g
structures for inspections.
• Valid driver’s liense and abi
i
ty to travel to job sites as required.
Compensatin
• Competitive salary or base
• Company vehicle or vehicle
