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C

Staff Development Coordinator, RN (Clovis)

Salary not disclosed

Clovis, New Mexico 5 days ago

Overview: Clovis Healthcare and Rehab seek an experienced Staff Development Coordinator (RN) At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: The primary function of the Nurse Educator is to orient and educate all nursing personnel in the nursing center and to ensure safe effective nursing care according to the federal, state, and facility guidelines, policies and procedures.

Report to the Director of Nursing
Develop education programs in response to staff needs and teach staff current accepted patient care and nursing center practices.
Supervise and monitor new nursing employees throughout their individualized orientation period.
Perform annual competency testing and evaluation and clinically appraise nursing staff performance to identify areas for education.
Provide oversight to Employee Health Program to include administering and tracking of tuberculosis and hepatitis vaccine and tracking of influenza immunizations for all employees. Qualifications:

Must be a graduate of an accredited School of Nursing with current RN license

Minimum three years full-time or equivalent clinical experience preferred

Two years of clinical experience in long-term care nursing with one year as an educator preferred

Excellence in clinical nursing skills required

Experience in Gerontology preferred

Training and/or experience in adult learning preferred

Benefits:

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you've already earned

We also offer several voluntary insurances such as:
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range: USD $76,960.00 - USD $92,560.00 /Hr.

permanent

C

Registered Nurse Supervisor, RN (Clovis)

🏢 Clovis HC and Rehab Center

Salary not disclosed

Clovis, New Mexico 5 days ago

Overview: NOW OFFERING A $5,000 RETENTION BONUS Clovis Healthcare and Rehab seeks a full time weekend RN Supervisor on Day shift At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: The RN Supervisor supports the Director of Nursing with the delivery of efficient and effective nursing care while achieving positive clinical outcomes, and patient/family and employee satisfaction.

Lead, guide and direct the clinical operations of the nursing units on assigned shift including ensuring compliance with policies and procedures, practice standards and regulations. Facilitate the implementation of the care delivery model and processes, mentoring staff, along with coordination and communication with other departments. Collaborate with the Director of Nursing to maintain adequate nursing staff to provide safe, 24/7 nursing care with an emphasis on limiting use of overtime and agency personnel. Participate in staff recruitment, new hire orientation and make recommendations for employee promotions, transfers, and terminations. Qualifications: Must be a graduate of an accredited school of nursing, college, or university; BSN preferred. Current Registered Nurse licensure by the State Board of Nursing Benefits:

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you've already earned

We also offer several voluntary insurances such as:
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range: USD $37.00 - USD $44.50 /Hr. Bonus: USD $5,000.00

permanent

S

RN MDS Coordinator (Clovis)

🏢 St. Anthony HC and Rehab Ctr

Salary not disclosed

Clovis, New Mexico 4 days ago

Overview: Join the St Anthony's Healthcare team as a MDS Coordinator! Prior LTC/MDS experience strongly preferred At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: The MDS Nurse RN manages the overall process and tracking of all Medicare/Medicaid case-mix documents to ensure appropriate reimbursement for all services provided within the nursing. Maintain an accurate schedule of all MDS assessments to include the proper reference dates throughout the patient stay and ensures the accurate and timely submission of the MDS assessments including case-mix, OBRA and OSRA required assessments.
Perform concurrent MDS review to insure appropriate RUGs category is achieved through the capture of appropriate clinical information and in this process identify opportunities to enhance reimbursement.
Communicate case-mix data required for billing to the Business Office such as RUGs categories, modifiers, state case-mix scores, etc.
Serve as the nursing center resource for MDS/RUGs and state case-mix systems providing staff case-mix education and instruction on MDS terminology and format. Qualifications:

Must be a graduate of an accredited School of Nursing with current RN licensure in the state in which employment occurs is required.

One year of long term care clinical nursing experience is required.

Experience with Medicare/Medicaid reimbursement, MDS completion, clinical resource utilization and/or case management is highly desirable.

Must maintain current BLS/CPR certification (excluding ALFs/ILFs).

Benefits:

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you've already earned

We also offer several voluntary insurances such as:
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range: USD $40.00 - USD $43.00 /Hr.

permanent

Charge Nurse - ICU - $17,500 Sign On Bonus - Days

🏢 Presbyterian Healthcare Services

$40.80 to $54 per hour

Clovis, NM 4 days ago

Location Address:

2100 N Dr Martin Luther King Jr Blvd
Clovis, NM 88101-9412

Compensation Pay Range:

Minimum Offer $40.80
Maximum Offer $54.00

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Charge Nurse.

How you grow, learn and thrive matters here.
• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Type of Opportunity: Full time
FTE: 0.90
Job Exempt: No
Work Shift: 12 Hour Days (United States of America)

Responsibilities:

Under the direction of the Nursing Director, works with the Department RN Manager and RN Assistant Manager as a part of the management/leadership team to provide clinical and operational shift supervision of care processes which includes patient flow, exceptional care experiences, quality processes, patient safety, and direction of unit staff in designated service area(s). May provide direct patient care

Qualifications:

Minimum ADN preparation
Minimum One year of nursing experience required

Regional Critical Access Hospitals: Other emergency response training in addition to those listed below may be required by Director of Patient Care.
Critical Care: ACLS
Emergency Department: ACLS, PALS
Family Birthing Center: NRP and Fetal Monitoring
Operating Room: ACLS

Regional Non-Critical Access Hospital: Other emergency response training in addition to those listed below may be required by Director of Patient Care.
Critical Care: ACLS
Emergency Department: PALS (PRMC), ACLS, TNCC, ENPC (Espanola
Family Birthing Center: NRP, STABLE
Operating Room / Day Surgery: ACLS

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

permanent

Surgical Tech I-PRMC

🏢 Presbyterian Healthcare Services

$19.14 to $29.22 per hour

Clovis, NM 5 days ago

Location Address:

2100 N Dr Martin Luther King Jr Blvd
Clovis, NM 88101-9412

Compensation Pay Range:

Minimum Offer $19.14
Maximum Offer $29.22

Summary:

Provides assistance and support to surgeons by preparing and providing instruments and equipment during surgical procedures in the Operating Room. Works under the supervision of the surgeon. Facilitates a safe, effective and orderly operating room to maximize patient safety.
Follows approved infection control, quality assurance, and department policies and procedures related to the cleaning, decontamination, disinfection, and sterilization of surgical instruments, trays, packs, and reusable medical devices for all hospital departments and PMG clinics.

How you grow, learn and thrive matters here.
• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Type of Opportunity: Full time
FTE: 0.90
Job Exempt: No
Work Shift: 12 Hour Nights (United States of America)

Responsibilities:

* Demonstrates ability to problem-solve in relation to the procedure being performed.
* Maintain current knowledge of various equipment, procedures and supplies.
* Adheres to proper surgical procedures of aseptic technique and safety in the use of instruments and equipment.
* Performs instrument counts prior to each procedure and maintains an accurate count of sponges, needles, and instruments during the procedure.
* Secures and prepares all supplies, instruments, and equipment required for surgical intervention before procedures.
* Ensures the preparation and maintenance of the sterile field in the OR.
* Prepares patient skin for surgical treatment.
* Position and re-position patient during surgery.
* Helps monitor patients during surgery.
* Provide supportive care during the pre-operative phase.
* Performs scrub functions.
* Ensures that specimens are correctly handled and routed to the proper source.
* Maintains current knowledge of anatomy/physiology and medications used intraoperatively.
* Keeps current with developments in the field through participation in seminars, workshops and
publications. Follows all federal, state and departmental safety procedures.
* Identifies, inspects, and assembles all laser, endoscopic, general, and specialty instruments and equipment per specifications and manufacturer recommendations.
*Adherence to proper attire within restricted and semi-restricted areas.
*Adherence to donning and doffing of PPE requirements with proper hand hygiene practices.
*Adherence to workflow patterns, standard precautions, sterility assurance, biological and chemical indicator monitoring.
* Inspects, cleans, prepares, assembles, and sterilizes instruments and trays.
*Decontaminates, performs high level disinfection and stores GI flexible endoscopes.
*Processes instrumentation according to instructions for use.
*Selects and operates specialized cleaning equipment.
*Follow manufacturer guidelines for use of indicators for daily equipment performance testing of washers and sterilizers.
*Meet regulatory requirements for sterilization, high level disinfection, biological monitoring, and employee competencies.
*According to manufacturer guidelines, selects and prepares packing materials for the sterilization of reusable instrumentation.
*Selects appropriate method of sterilization.
*Properly loads and unloads sterilization cart items.
*Verifies that sterilization parameters have been met before distribution.
*Validates and maintains: event related protocols; disinfection and/or sterilization load parameters and records.
*Accurately documents and maintains daily records of all QA and sterilization functions according to regulatory agency and Infection Control standards.
* Inventories, restocks, and distributes instruments and medical equipment for the Perioperative department, other hospital departments and PMG Clinics.
*Performs other functions as required.

Qualifications:

Education: High School Diploma or GED required.

Scrub various types of basic surgical procedures: general, OB/gyn, urology, gastroenterology
Current BLS required.
Short-term training in operating room setting preferred.
Previous experience with handling of sterile supplies and/or instruments preferred.
Familiarity with all surgical instruments and equipment. Working knowledge of sterile and aseptic technique.

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

permanent

S

REO Resiliency Engineering and Quality Leader (Hybrid)

✦ New

🏢 Securian

Salary not disclosed

Saint Paul, MN, Hybrid 1 day ago

*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.
Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.
Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.
Own resilience automation, chaos testing, and IaC-based recovery validation.
Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.
Drive automation-first testing (functional, non-functional, performance, resilience).
Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).
Partner with Platform & Infrastructure teams to tune performance across application and platform layers.
Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.
Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.
Engage Data Architects for data resilience, replication, and pipeline reliability.
Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.
Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.
Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.
Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.
Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.
Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.
Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.
Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.
Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.
FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.
Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.
Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.
Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.
Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

12+ years in cloud engineering, reliability, or platform leadership roles.
5+ years leading Sr. Managers/Managers in technical domains.
Proven expertise across AWS, with working knowledge of Azure and GCP.
Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.
Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.
Certifications:
- Required: AWS Certified Solutions Architect - Professional
- Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

99.9% availability maintained for Tier-1 workloads.
100% coverage of DR automation for Tier-1 services.
25% annual increase in automated quality/test coverage.
15% annual improvement in resource efficiency and cost performance.
Documented resilience participation across all enterprise architecture blueprints.
Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$145,000.00 - $267,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Remote working/work at home options are available for this role.

Not Specified

S

Telecom & Contact Center Engineering Sr. Analyst (Hybrid)

🏢 Securian

Salary not disclosed

Saint Paul, MN, Hybrid 3 days ago

*At Securian Financial the internal position title isEngineering Senior Analyst or Engineering Consultant. The title and salary will be determined based on experience and applied skills.*

Position Summary:

Are you a hands-on engineer who enjoys designing, building, and supporting modern communication platforms? Do you like solving complex problems and working with teams that move quickly from idea to delivery? This role offers the opportunity to make an immediate impact.

As a member of the Telephony and Contact Center Technologies team, you will design, engineer, implement, and support Securian's enterprise telephony and contact center platforms. This role is focused on delivering secure, scalable, cloud-first communication solutions using RingCentral, NiCE CXone, and Cyara.

You will work closely with Contact Center Operations, Agile delivery teams, and technology partners to continuously improve customer and associate experiences across the enterprise.

Responsibilities include but not limited to:

Design, engineer, implement, and support enterprise UCaaS and CCaaS platforms
Provide daily operational support for cloud-based telephony, unified communications, SIP services, and IVR solutions

Qualifications:

Hands-on experience engineering and supporting cloud-based telephony or contact center platforms
Strong understanding of VoIP technologies, SIP, and call routing concepts
RingCentral and RingCentral Contact Center engineering
NiCE inContact / CXone administration and development
Cyara or similar modern telephony orchestration platforms
Experience designing and supporting UCaaS and CCaaS (including IVRs and contact center workflows) solutions in large enterprise environments
Solid knowledge of networking concepts related to real-time communications

Preferred Qualifications:

Supporting remote contact center agents
REST API integrations and automation
Scripting using PowerShell or Python
Workforce management, call recording, or speech technologies
PSTN carrier and phone number lifecycle management

This role plays a critical part in modernizing Securian's communication platforms and ensuring reliable, scalable experiences for customers and associates. You will have the opportunity to influence technical direction and deliver compelling solutions that matter.

#LI-Hybrid**This position willhave a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyou'reina commutable distance (90 minutes)you'lljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$72,000.00 - $134,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

Remote working/work at home options are available for this role.

Not Specified

SIU Investigator (Mid-level) - California - Remote Role with Impactful Purpose (LOS ANGELES)

🏢 Usaa

Salary not disclosed

Los angeles, CA, Remote 3 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a SIU Investigator (mid-level). This is a Desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The selected candidate will have a strong multi-line SIU investigation background.

This position is remote eligible. However, you must currently live in California.

What you'll do:

Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Minimum High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

What sets you apart:

SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.
Strong multi-line SIU experience
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner

Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Remote working/work at home options are available for this role.

Not Specified

Associate Life Solutions Specialist - San Antonio/ Colorado Springs - Flexible work environment with impact-driven mission (COLORADO SPRINGS)

🏢 Usaa

Salary not disclosed

Colorado springs, CO, Flexible 6 days ago

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Associate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus. Relocation assistance is not available for this position.

What you'll do:

Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.
Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.
Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
Develops and communicates appropriate life insurance strategies based on individual member needs. Provides basic protection advice and strategies. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).
Monitors legislative initiatives that may impact economy, society, and personal financial situation.
Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.
May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

Monday – Friday / 7:30am – 8:00pm (Central)
An 8 hour shift will fall within these hours
This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

High School diploma or GED
Required maintenance of Life/Health license and/or acquisition within 90 days
Required annual completion of AHIP and Broker/Carrier appointments when applicable.
Up to 1 year of financial industry and/or life sales experience
Experience delivering frequent written and oral communication
Experience acquiring and applying new concepts and information
Experience processing and analyzing information
Experience fulfilling requests and meeting deadlines
Experience resolving conflict and negotiating
Experience multi-tasking in an operating systems environment
Experience participating in a team environment
Successful completion of a job-related assessment may be required

What sets you apart:

Active Group 1 Life and Health license
1+ yrs experience working in Sales with life insurance or financial services products
1+ yrs experience working in a call center environment
CLU® - Chartered Life Underwriter or comparable designation
US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470.00 - $79,110.00.