Customer Service Entry Level Entry Level Entry Level Entry Level Jobs in New York, NY

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

Description

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  Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
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  Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.
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  Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
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  Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.
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  Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.
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  Champion innovation and the adoption of emerging technologies across implementation practices
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  Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.
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  Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.
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  Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
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  Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
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  Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
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  Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.
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  Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
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  Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
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  Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
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  Effectively communicate project status and deliverables with internal and external teams to ensure project success.
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  Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
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  Track milestones and document client interactions and insights to enhance overall client experience and relationship management.
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  Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

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  A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
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  A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
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  Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
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  A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.
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  Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
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  Proven ability to lead cross-functional teams and influence without direct authority
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  Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.
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  A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
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  Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
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  Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
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  A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.
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  A deep understanding of and passion for media, news, and current affairs.
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  Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
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  Excellent written and verbal communication skills in English. Spanish or another language is a plus.
• 
  The ability to legally work in the country of hire is required for this position.

• 
  Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
• 
  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• 
  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

• 
  Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

To apply, please reach out to and include your resume. Feel free to include a cover letter if you’d like to provide additional information. Applications through LinkedIn will not be reviewed.

Kemtai is redefining digital rehabilitation and wellness with digital care journeys that provide exercises with real-time AI-guided exercising and assessments. Musculoskeletal (MSK) care is one of the largest cost drivers in the US healthcare system (larger than cancer and diabetes) and other healthcare systems around the world. Kemtai is on a mission to improve access, outcomes, and quality of care for the 1B+ people around the world with MSK conditions (including over half of US adults).

Kemtai is a digital physical therapy platform that uses the market’s leading computer vision technology to provide AI-guided exercising with real-time corrective guidance and digital assessments. Running on any standard device with a camera without any additional hardware, Kemtai is quickly scaling in the US, serving rehabilitation to tens of thousands of people. We are powering programs for many health systems and digital platforms across MSK care, elder care, weight management, cardiac rehab, and neurological rehab, and we’re expanding our US team.

This role is NYC-based (3+ days per week in our office).

As the Customer Project Manager, you’ll be at the forefront of supporting Kemtai’s commercial engine in the US. We have a lean team, and as one of the first US-based employees, you’ll have the opportunity to work closely with several co-founders on a regular basis.

You’ll be responsible for driving our existing commercial relationships, partnerships, and pilots.

While you’ll spend the majority of your time working with our US customers and the US GTM team, you’ll also frequently collaborate with other team members across Marketing, Customer Success, and Product functions. This is a unique opportunity to be a core contributor of an early-stage and quickly scaling start-up.

• Ensure commercial project success: Ensure we deliver on our health system pilots, customer programs, and partnerships by managing project operations, leading communication with customers / partners, leading training, tracking progress, and liaising with the Product team.
• Drive account retention and growth: Act as the commercial lead for existing accounts. Create clear stories around customer successes (e.g., case studies, ROI reports)
• Refine our customer-facing processes: Identify gaps and opportunities in our existing account management processes, and create and launch solutions.

• 1-2 years of experience in Customer Success, a Customer-Facing Operations Role at a B2B start-up, or in Consulting 
• Preferred: Strong understanding of the US healthcare system and work experience directly connected to healthcare
• Experience working directly with customers and partners in a market-facing role
• You thrive in ambiguity. Processes will not be mapped out for you at Kemtai, so you must be a self-starter that can independently drive processes
• Bias for action. You’d rather quickly test and refine than wait for perfect conditions or guidance
• You enjoy variety and cross-functional work. Jumping between different projects energizes you.
• You are a strong prioritizer, able to focus your effort where it is needed most

Gourmet Home Products is a cutting-edge design house and a leading manufacturer of Houseware products, distinguished in the home industry as a company of quality, flexibility, and creativity since 2010. We specialize in Private Label business and carry a full line of our own stock merchandise. We work with many retailers nationwide serving all channels of distribution including Mid-Tier Department Stores, Specialty Stores, Discounters and Mass Merchants. No customer is too big or too small for Gourmet Home. Our private label programs consist of many of the top retailers in the Home industry. Our vertical operations are broad, offering a wide range of selections in almost every category. Gourmet Home designs, manufactures and delivers home products from basic core items to the latest trends.

Responsibilities:

• Accurately enter and maintain shipments in the system, ensuring complete and precise data capture for order processing and log shipment invoices for billing.
• Track and record all incoming shipments from suppliers, updating inventory levels promptly to reflect product availability.
• Collaborate closely with suppliers regarding delivery schedules and resolve any discrepancies or issues that may arise.
• Conduct regular audits of entered data to ensure accuracy and compliance with company standards.
• Coordinate with China office and China logistics teams to ensure effective product booking and shipment processes.
• Generate and distribute reports related to order status, inventory, and supplier performance for management review.
• Respond to inquiries from suppliers regarding order status and shipment tracking.
• Maintain organized records of all order data, supplier communications, and relevant documentation in accordance with company policies.
• Implement process improvements to enhance the efficiency and accuracy of data entry and logistics operations.

Qualifications:

• Strong analytical and problem-solving skills with keen attention to detail.
• Proficiency in data entry software and Microsoft office suite (Excel, Word)
• Excellent communication skills, both written and verbal.
• Strong organizational abilities to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in data entry, logistics is preferred.

Benefits:

• Health Insurance
• 40lK
• Paid Time Off (vacation, sick leave, and holidays)

The salary range for this position is $65,000 to $85,000 contingent upon experience.

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in New York, NY (10004)

Pay up to $40/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

**** Candidates must reside in New York.*****

JOB DESCRIPTION Job Summary

Leads and manages multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

Required Qualifications

•At least 7 years experience in health care, and at least 3 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience.

• At least 1 year of health care management/leadership experience.

• Must be a Registered Nurse (RN), Clinical licensure and/or certification required ONLY if required by state contract (Preferably New York), regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.

• Experience working within applicable state, federal, and third party regulations.

• Demonstrated knowledge of community resources.

• Proactive and detail-oriented.

• Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.

• Ability to work independently, with minimal supervision and demonstrate self-motivation.

• Responsive in all forms of communication, and ability to remain calm in high-pressure situations.

• Ability to develop and maintain professional relationships.

• Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.

• Excellent problem-solving and critical-thinking skills.

• Excellent verbal and written communication skills.

• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Registered Nurse (RN). License must be active and unrestricted in state of practice.
• Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
• Medicaid/Medicare population experience.
• Clinical experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $73,102 - $171,058 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!

Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.

Don't miss out on this chance to turn your free time into valuable earnings!

Participants are needed on a wide range of topics such as:

• Health Issues (Research for cures and new medications to treat ailments)
• Consumer Products (Your experience with consumer products)
• Shopping (Shopping experiences)
• Internet Usage (How you use the internet)
• Vehicles (recreational vehicles and automobiles)
• Employment (Various types of jobs or career fields)
• Food & Beverages (the consumption of various foods and beverages)
• Entertainment (About TV, movies or video games)
• Social Media (the use of different social media platforms)
• Financial (Banking and investing)
• Retirement (Planning what, when and how)
• Gender (studies based on your gender)
• Housing (Renters or Homeowners)

Compensation:

• Earn up to $250+ in Just ONE Hour! (Focus Group Session)
• Earn up to $3,000+ (Multi-Session Studies)

Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Qualifications:

• Speak and/or read English
• Must be 18yrs old or older
• Must have either a phone, computer or tablet with internet connection

Experience:

• Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

• Open to all education levels - Your opinion matters!

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!

Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.

Don't miss out on this chance to turn your free time into valuable earnings!

Participants are needed on a wide range of topics such as:

• Health Issues (Research for cures and new medications to treat ailments)
• Consumer Products (Your experience with consumer products)
• Shopping (Shopping experiences)
• Internet Usage (How you use the internet)
• Vehicles (recreational vehicles and automobiles)
• Employment (Various types of jobs or career fields)
• Food & Beverages (the consumption of various foods and beverages)
• Entertainment (About TV, movies or video games)
• Social Media (the use of different social media platforms)
• Financial (Banking and investing)
• Retirement (Planning what, when and how)
• Gender (studies based on your gender)
• Housing (Renters or Homeowners)

Compensation:

• Earn up to $250+ in Just ONE Hour! (Focus Group Session)
• Earn up to $3,000+ (Multi-Session Studies)

Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Qualifications:

• Speak and/or read English
• Must be 18yrs old or older
• Must have either a phone, computer or tablet with internet connection

Experience:

• Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

• Open to all education levels - Your opinion matters!

Executive Assistant

Finance and Investment firm is looking for an experienced Executive Assistant. In this role, the Executive Assistant will provide comprehensive Administrative assistance to a Senior Executive and his team. This position is 4 days in office and 1 day work from home.

Responsibilities Include:

• Provide comprehensive administrative support
• Coordinate complex, senior-level internal/ external meetings and conference calls
• Handle a high volume of phone calls and interacts with high level business leaders in a professional and effective manner
• Prepare presentations and other materials for meetings
• Maintain complex and extremely detailed calendars and prioritizes meeting requests and related logistics
• Coordinate domestic travel arrangements
• Process and track expense reports
• Personal assistant tasks as needed

Qualifications Include:

• Bachelor's Degree preferred
• Minimum of 4 years of administrative experience
• Requires excellent interpersonal and communication skills
• Ability to maintain high standards despite pressing deadlines
• Demonstrates high degree of integrity and confidentiality
• Strong organizational skills
• Team player with a positive attitude
• Strong proficiency in MS Word, Excel, PowerPoint and Outlook

Executive Assistant

Finance and Investment firm is looking for an experienced Executive Assistant. In this role, the Executive Assistant will provide comprehensive Administrative assistance to a Senior Executive and his team. This position is 4 days in office and 1 day work from home.

Responsibilities Include:

• Provide comprehensive administrative support
• Coordinate complex, senior-level internal/ external meetings and conference calls
• Handle a high volume of phone calls and interacts with high level business leaders in a professional and effective manner
• Prepare presentations and other materials for meetings
• Maintain complex and extremely detailed calendars and prioritizes meeting requests and related logistics
• Coordinate domestic travel arrangements
• Process and track expense reports
• Personal assistant tasks as needed

Qualifications Include:

• Bachelor's Degree preferred
• Minimum of 4 years of administrative experience
• Requires excellent interpersonal and communication skills
• Ability to maintain high standards despite pressing deadlines
• Demonstrates high degree of integrity and confidentiality
• Strong organizational skills
• Team player with a positive attitude
• Strong proficiency in MS Word, Excel, PowerPoint and Outlook

Discover Where Amazing WorksAdvance your career as the Clinical Nurse Manager for the Perioperative Services Team at New York-Presbyterian/Morgan Stanley Children's Hospital, Manhattan's only hospital dedicated solely to the care of children.

Join this world-renown and state designated Level III Trauma Center caring for nearly 50,000 children per year.

As a major referral center, we care for children and families representing all pediatric sub-specialties, and rely on our dedicated nurse's expertise.

Work closely with world-respected physicians, nurses, and scientists.

Help deliver statistically amazing outcomes.

Educate colleagues and Ivy League students, and discover your chance to help drive the highest level of surgical care.Clinical Nurse Manager
- RN – Perioperative Services
- DaysAs a Perioperative Services Clinical Manager, you will drive efficiency and compassion as well as directly impact the quality of care primarily in PreOp and PACU.

Be a part of inspirational and collaborative work amongst your nursing colleagues and leaders.

Support the delivery of exceptional care, coordinate patient care throughout, in addition to being an agent of health and hope.

You'll regularly participate in helping to gather staff perspectives to help positively impact the units by mentoring and motivating staff.

Partner closely with nursing team leaders on quality measures, guide independent thinking, and patient-focused compassion.This is a full time position working four days/week Monday-Friday 6:30am-4:30pm at NewYork-Presbyterian/Morgan Stanley Children's Hospital.Preferred CriteriaExperience as Charge Nurse or Team LeadDemonstrated nursing leadership experienceMaster's Degree in NursingExperience in Perioperative Services and/or critical careRequired CriteriaBachelor's Degree in Nursing2 years of clinical experienceCurrent New York State RN license (or willingness to obtain)BCLS certificationJoin a healthcare system where employee engagement is at an all-time high.

Here we foster a culture of respect, belonging, and inclusion.

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Start your life-changing journey today.Please note that all roles require on-site presence (variable by role).

Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.__________________2024 "Great Place To Work Certified"2024 "America's Best Large Employers" – Forbes2024 "Best Places to Work in IT" – Computerworld2023 "Best Employers for Women" – Forbes2023 "Workplace Well-being Platinum Winner" – Aetna2023 "America's Best-In-State Employers" – Forbes"Silver HCM Excellence Award for Learning & Development" – Brandon Hall GroupNewYork-Presbyterian Hospital is an equal opportunity employer.Salary Range:$145,000-$168,000/AnnualIt all begins with you.

Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.

Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person.

Join our team and discover where amazing works.

World-Renowned Operative Care: Discover Where Amazing WorksRegistered Nurse – RN – Perioperative Services – Full-time
- DaysNew York-Presbyterian Brooklyn Methodist Hospital was one of the first surgical teaching hospitals in the United States and advanced and minimally invasive surgery continues to be a proud tradition.

Our Surgeons serve Brooklyn with the most advanced and innovative surgical techniques currently available.

We offer a range of procedures involving surgical techniques that encompass laparoscopy, endoscopy, robotics, and other advanced surgical technologies.

Advanced and minimally invasive surgery mean smaller incisions, less pain, less scarring, a shorter hospital stay, and faster recovery.

Now, you have the opportunity to join this amazing team.At New York-Presbyterian Brooklyn Methodist Hospital, OR nurses discover an environment where the exceptional is no exception.

Nursing is a life-changing career journey focused on amazing patient outcomes every step of the way.Each of our nurses dares to be truly excellent – thriving in a compassionate culture of care and caring.

Together, we improve the health of patients and their families, making our communities – and the world – stronger.You'll work with the brightest minds in healthcare to make tomorrow better for countless human beings.

It's the kind of nursing that requires an unwavering commitment to excellence and a constant spirit of professionalism.

And it's your opportunity to enjoy flexible scheduling, shared clinical decision-making, inspirational leadership, supportive colleagues and much more.

Now, you have the opportunity to join us.This is a full-time day shift 6:45AM-7:15PM position.

This position is located at NYP/Brooklyn Methodist Hospital, weekends-holidays & on-call rotation.Preferred Criteria Certified Nurse Operating Room (CNOR) highly preferredMinimum of one year of experience as an Operating Room NurseRequired CriteriaBachelor's Degree in NursingCurrent New York State RN licenseBasic Life Support (BLS) from the American Heart AssociationJoin a healthcare system where employee engagement is at an all-time high.

Here we foster a culture of respect, belonging, and inclusion.

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Start your life-changing journey today.Please note that all roles require on-site presence (variable by role).

Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.__________________2024 "Great Place To Work Certified"2024 "America's Best Large Employers" – Forbes2024 "Best Places to Work in IT" – Computerworld2023 "Best Employers for Women" – Forbes2023 "Workplace Well-being Platinum Winner" – Aetna2023 "America's Best-In-State Employers" – Forbes"Silver HCM Excellence Award for Learning & Development" – Brandon Hall GroupNewYork-Presbyterian Hospital is an equal opportunity employer.Salary Range:$118,134-$155,787/AnnualIt all begins with you.

Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.

Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person.

Join our team and discover where amazing works.

About NYC Health + Hospitals/Coler

NYC Health + Hospitals/Coler is an 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens. Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents. Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents.

From more than 600 Nursing Homes, Coler ranks #5 in Newsweek’s Best Nursing Homes in New York 2024; and also received a 2024 Silver Beacon Award for Memory Care.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Reporting to the Director of Capital Budget and Contract Control, is responsible for supervising, coordinating and executing the management of multiple capital projects for the Post-Acute Service Line. Supports collaborative development with various business teams and drives process improvements for the successful management of the overall project lifecycle, supporting provision of all deliverables from inception to completion.

Essential Functions

• Manage all aspects of assigned capital projects from initiation through closeout including but not limited to budgets, schedules procurement and quality control.
• Work with the facility staff on facility construction projects. Including: scheduling, adherence to job specifications, quality of work placed, safety, and regulatory compliance
• Provides direct supervision and coordination of design consultants and contractors as required by ongoing projects. Including review of design documents, not limited to drawings and specifications, for compliance with Central Office standards, end user programs, facility standards and needs, regulatory agency requirements and codes to ensure the projects are completed within budget and planned schedules.
• In conjunctions with Director, facilitates RFP processes, and procurement requests including drafting scopes for design RFPs, contractor scopes of work and coordinating consultant responsibilities and tasks.
• Develops and submits budget reports and variances as required. Assures that adequate funds are budgeted and funds are available. Reviews schedules, budgets, and progress reports and provides regular updates to supervisor and stakeholders.
• Conducts regularly scheduled site walks and ensure project is in adherence with NYC H+H procedures and regulatory requirements.
• Track project documentation and maintain records in systems such as Kahua.
• Support invoice review, change order evaluation, and project reporting.
• Prepare meeting minutes, presentations, and regular status updates.
• May coordinate additional project administration tasks as required.
• Requires Travel to the 5 Post- Acute Facilities

Minimum Qualifications

1. Master’s Degree from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences or a related discipline; and four (4) years of progressively responsible experience in projects and programs management, execution, and implementation, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or

2. Bachelor’s Degree from an accredited college or university in one of the disciplines as listed in 1 above or a related discipline; and five (5) years of progressively responsible experience as described in 1 above, three (3) of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or

3. Bachelor’s Degree from an accredited college or university in a discipline listed in 1 above or in a related discipline; and possession of a valid, professional certification listed below; and four (4) years of experience as described in 1 above, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area.

a. Project Management Professional (PMP).

b. Program Management Professional (PgMP).

c. Certified Associate in Project Management (CAPM).

d. Lean Six Sigma (LSS), green belt or above.

e. Certified ScrumMaster (CSM).

f. SAFe Agilist (SA).

Department Preferences

1. Professional Judgment & Decision-Making: Must be a self-assured professional with the ability to exercise sound judgment and practical decision-making in complex project scenarios
2. Experience in Project Management: At least 6 years of progressively responsible experience in project management, with a preference for candidates who have experience working in healthcare or related sectors. Demonstrated expertise in managing projects with varying complexities and budgets is essential. Experience in long-term care facilities is a plus but not required.
3. Effective Communication: Excellent communication skills with the ability to present clear, concise recommendations and timely advice to executive leadership, including the CFO and other key stakeholders. Proven ability to engage effectively with diverse teams.
4. Technical Proficiency: Proficiency in Microsoft Project and/or other project management tools for task assignment, scheduling, and tracking project progress. Proficient in Microsoft excel, word, powerpoint with ability to effectively track and monitor project timelines, deliverables and milestones.
5. Regulatory & Compliance Knowledge: Must be knowledgeable in healthcare regulations and/or how to source health care regulations, laws governing accounting, quality control, code enforcement, as well as any other regulatory requirements impacting capital projects in healthcare settings.

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.