Jobs in Westland, MI

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Tenet Healthcare along with Detroit Medical Center is actively seeking a BE/BC Gastroenterologist to join our growing team at DMC's Sinai Grace Hospital. This is a full-time, employed opportunity with the Detroit Medical Group/Tenet Physician Resources.

Here in Detroit, you will be part of the DMC multi-specialty medical group (part of TPR) that consists of 250 employed physicians. When you join our medical group, you join the DMC family and we will be here to provide the tools and experience to help you achieve your personal and professional goals.

What to Expect / Key Responsibilities:

• Full-time Employed & Benefitted Position
• Mix of inpatient/outpatient
• Cases primarily to be done at Sinai-Grace Hospital
• EUS/ERCP Cases in a dedicated Meyer’s Lab

We Offer:

• In-house billing, coding, and collections
• Website development, marketing support, and other crucial services for the practice are handled for you
• Comprehensive benefits package (health, dental, life insurance, disability insurance, 401K, etc.)
• Physician time off (vacation + CME)
• Malpractice insurance coverage including tail coverage
• All DMC facilities are easy to access and include free parking!

Requirements:

• Board Certification
• Fellowship Trained
• Active MI Medical License (or willingness to obtain)
• 3-5 Years Experience Needed

Detroit Medical Center (DMC) is an award-winning medical center comprised of multiple adult hospitals and a freestanding pediatric hospital. Our practice sites include Level I and Level II Trauma Centers, tertiary care adult and pediatric referral centers and community hospitals.

About Detroit:

Detroit's community offers a vibrant and affordable lifestyle. You can enjoy a cost of living well below the national average. Beyond affordability, the city boasts a rich history and a flourishing cultural scene, from the Motown Museum to a diverse and nationally recognized culinary landscape. A strong sense of community and resilience also defines Detroit, with a diverse mix of long-time residents, artists, and entrepreneurs driving the city's growth. Outdoor enthusiasts can take advantage of the beautiful Detroit Riverwalk, Belle Isle Park, and the surrounding Great Lakes region for hiking, biking, and water activities. Home to all four professional team sports (Lions, Pistons, Tigers, and Red Wings). Easy international and national travel options through the Detroit Wayne International Airport.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

Enjoy life in southeastern Michigan with this exciting OBGYN generalist position in a bedroom community of Detroit offering J1 and H1 visa sponsorship, if necessary. A stable and well-known private group of 6 providers is expanding and seeks a new grad or practicing physician to join their

extremely collegial practice.

Generous base guarantee with production bonuses, sign-on bonus, relocation assistance, excellent mentorship and easy path to partnership

combine to make this a most attractive opportunity. Enjoy a well-balanced practice with a good mix of OB and GYN, access to a lot of GYN

surgery, and an extensive aesthetic modality option that offers a robust income stream for productivity incentives. Easy commute to Detroit and

highly desirable

Bloomfield-Birmingham, MI. Diverse, eclectic population, wide array of ethnic cuisines and cultural offerings, all major sports teams, fabulously low cost of living, access to major airports, and renowned institutions of higher learning.

Description

Henry Ford Health is seeking a Division Head in the Department of Pediatrics, Division of Gastroenterology, Hepatology, Pancreatology and Nutrition. This position comes with opportunity for a faculty appointment within the Department of Pediatrics, Michigan State University and Wayne State University (rank is determined by individual accomplishments), a competitive salary, and full benefits package.

About the organization

Henry Ford Health is one of the nation’s premier academic and integrated health systems. recognized for clinical excellence in cancer care, cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, and multi-organ transplants. Consistently ranked among the top five NIH-funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of health professionals, Henry Ford Health trains more than 4,000 medical students, residents and fellows every year across 50+ accredited programs.

With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network. 250+ locations throughout Michigan including 12 acute care hospitals, two destination facilities for complex cancer and orthopedics and sports medicine care, three behavioral health facilities, primary care and urgent care centers.

About the Department of Pediatrics:

As part of exciting development, Henry Ford Health has launched the growth of its Pediatric services. The vision includes expansion of the inpatient footprint and development of all Pediatric subspecialties. Henry Ford Health Pediatrics is a systems Department and has an inpatient presence at its West Bloomfield Hospital, Macomb Hospital and Henry Ford Hospital. Henry Ford has recently had a merger with Ascension South East Michigan and now has a larger pediatric footprint with Henry Ford St John’s Children’s Hospital. The flagship campus, downtown is the location of a 3 billion dollar major investment for the system with its ‘Destination Grand’. With major expansion of the new academic medical center at Henry Ford Hospital, we are joining forces with Shirley Ryan Ability Lab to create a new inpatient rehabilitation hospital within our new patient tower. The state-of-the-art medical research facility for Henry Ford Health + Michigan State University Health Sciences will be home to multiple shared research efforts benefitting patients and members from down the street, to across our region and the globe.

With an expansive primary care network for Pediatrics, the addition of new as well as growth of existing comprehensive specialty care is in progress.

With a group of more than 250 physicians/providers, comprising primary care, specialties, APP and more than 150 support staff, clinical care is provided at more than 40 sites, including 9 Henry Ford hospitals and more than 12 ambulatory state of the art centers. Level 3 and level 2 NICU care is provided by a very strong team of neonatologists and the inpatient services are supported by a robust hospitalist group. Henry Ford St John’s Children’s hospital has an excellent PICU and dedicated Pediatric ED services in addition to Pediatric medical and surgical subspecialties.

The Department receives medical students and residents from Michigan State University as well as Wayne State University and participates in academic development and research with both entities. A Pediatric Residency Program with 27 residents exists out of Henry Ford St John’s Hospital.

The Division of Pediatric Gastroenterology is an integral and foundational specialty. With several centers of excellence in IBD, Nutrition, Celiac, Hepatobiliary and Pancreas, Airway, EOE and Food Allergy, Neurogastroenterology, Advanced Feeding, to name a few. With extremely robust Adult GI and Hepatology/Transplant support, Transition programs and the development of multi-disciplinary clinical and research collaboration is also in progress. General endoscopic procedures are done at several fully equipped endoscopy suites with opportunity for advanced procedures as well.

Requirements

We are seeking innovative, energetic individuals who would like to be part of a phenomenal, exciting opportunity to help develop foundational Pediatric services for children in Michigan. This is an outstanding opportunity to lead the development of the centers of excellence and to drive the academic and clinical components of this growth. As part of Henry Ford Health and its expansion, there will also be numerous leadership opportunities within the Department of Pediatrics and the system. Clinical responsibilities include ambulatory and inpatient care, consultative services, and performance of general GI procedures. The candidate is expected to lead and to participate in the supervision and education of medical students and residents. Competence in general pediatric gastrointestinal procedures will be required.

Minimum Qualifications

M.D., Ph.D. / M.D. / D.O. degree, or equivalent
Completion of an ACGME approved fellowship in Pediatric Gastroenterology
Licensed by the Michigan Medical Board
Board Certification by the American Board of Pediatrics, subspecialty certification in pediatric gastroenterology medicine (or eligible for same)

Henry Ford St. John and Medical Center, as part of the Henry Ford Hospital and Health Network, has an opportunity for a Urogynecologist to assume responsibility for an established practice. The practice benefits from an active referral base of a tertiary care center. The practice is located in a premium location and includes a designated waiting area, multiple exams rooms and a procedure room with state of the art equipment.?The candidate will also participate in teaching and have research opportunities in our ACGME accredited OBGYN residency. 

Henry Ford Women’s Health Services is a leader and innovator in comprehensive care and education in the fields of general obstetrics and gynecology as well as the various subspecialties including uro-gynecology, gynecologic oncology, minimally invasive gynecology, reproductive endocrinology, maternal-fetal medicine, pediatric/adolescent gynecology and preventive services.

Henry Ford Women’s Health Services is poised to build on our tradition of excellence as the health system continues to expand and evolve in its clinical, teaching and research missions in an era of transformation from volume to value-based health care, population health management, and personalized medicine. 

Qualifications -   

• Must have completed or is currently completing a Urogynecology/Female Pelvic Medicine?fellowship program.
• Must be BE or BC.

Employment Type: Permanent (Full-Time) Location: Livonia, MI Schedule: Days with on-call responsibilities Compensation: Competitive salary based on experience and training (to be discussed during interview) Starting Bonus: Available Benefits: Comprehensive insurance and additional benefits Visa Candidates: Open to visa sponsorship