Jobs in Summit New Jersey

We are working with a highly-respected California-headquartered litigation boutique that is expanding to New Jersey. Our client is looking for a litigator (ideally with Labor + Employment experience) to join the team. Ground floor opportunity to build up the New Jersey office. 

All candidates who are a potential fit for the role will be contacted to discuss the opportunity before their resume is submitted to our client.

About the Company:

At Lincoln Electric Products Co., Inc., we specialize in the design, manufacture, and distribution of custom equipment tailored to meet the specific applications and requirements of our customers.

Our product range includes:

• Panelboards: Up to 2000A
• Service and Distribution Switchboards: Up to 8000A
• Generator Connection Boxes
• Generator Output Switchboards
• Single and Double-Ended Substations

We pride ourselves on delivering high-quality, custom-designed solutions that address the unique needs of our clients across various industries.

We are in search of a Manufacturing Engineer. The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes to improve manufacturing safety, quality, and productivity.

Responsibilities

• Develop and improve manufacturing processes for the assembly of panelboards, switchgear, bus systems, wiring harnesses, and control panels.
• Create and maintain work instructions, assembly procedures, process flows, and manufacturing documentation.
• Support design-for-manufacturability (DFM) and collaborate with Engineering on new product introductions (NPI).
• Analyze production workflows to identify bottlenecks and implement process improvements.
• Develop and maintain BOM accuracy, routings, labor standards, and production fixtures.
• Implement lean manufacturing practices, including 5S, Kaizen events, standardized work, and waste reduction.
• Troubleshoot manufacturing issues, including electrical assembly, wiring, bus bar fabrication, and enclosure modifications.
• Evaluate and specify tools, equipment, jigs, and fixtures required for efficient assembly.
• Support quality assurance activities such as root-cause analysis (RCA), corrective actions (CAPA), and continuous improvement.
• Train production personnel on updated processes, tools, and best practices.
• Collaborate with suppliers to improve material quality and manufacturability.
• Ensure compliance with UL, NEC, OSHA, and company safety standards.

Qualifications

Required

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related field.
• 3+ years of experience in manufacturing engineering, preferably in electrical equipment, switchgear, panelboards, or industrial equipment assembly.
• Strong understanding of electrical components: breakers, contactors, relays, transformers, bus bars, metering devices, and control wiring.
• Experience reading and interpreting electrical schematics, one-lines, wiring diagrams, and mechanical drawings.
• Proficiency with CAD tools (AutoCAD, SolidWorks, or similar).
• Hands-on experience with Lean Manufacturing and continuous improvement.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred

• Experience with UL508A, UL67, UL891, and NEC standards.
• Knowledge of ERP/MRP systems for BOMs and routings.
• Experience in a high-mix, low-volume manufacturing environment.
• Knowledge of CNC fabrication, punch/laser processes, or enclosure manufacturing

The Group Account Director is a leader in the agency responsible for oversight of a portfolio of clients, guiding direction and managing top client relationships. This individual ensures all work meets client needs while upholding agency standards of creativity, strategy, and compliance.

*NOTE: Only candidates in the TriState area will be considered for this position (NYC/NJ/Local PA)

EXPERIENCE:

• Required Experience: Market Access (8-10 years); Patient Support Services (4-6 Years)
• Channel/Disease State requested: Ophthalmology, Buy & Bill, GPO
• College degree and/or equivalent work experience required
• Previous management experience required
• Demonstrates strong oral and written communication skills

LEADERSHIP:

• Mentors/oversees up to 3 direct reports
• Ensures that timekeeping (for self and direct reports) is completed in a timely manner
• Notifies managers of inaccuracies in timekeeping by their teams

CLIENT ENGAGEMENT:

• Responsible for 2+ manufacturers ($2.5M-$3M in revenue)
• Provides input to the client contact report
• Provides input to the client status reports
• Provides strategic guidance to direct reports and strategic input to clients
• Demonstrates ability to identify and address opportunities and challenges and coordinate the appropriate team members involvement
• Leads brand planning in coordination with Strategy and Direct Reports
• Expand relationships beyond day-to-day client contacts

VEEVA SUBMISSIONS:

• Ensures timely submission of materials to Veeva per the submission calendar
• Ensures that job codes are opened accurately and in a timely fashion
• Completes Veeva submissions and oversees junior account team's submissions
• Attends medical/legal/regulatory review meetings
• Ensures that medical/legal/regulatory review comments are marked up and incorporated accurately

PROJECT MANAGEMENT:

• Lead and/or oversee direct reports' internal kickoff meetings
• Develop project briefs and/or oversee direct reports' project brief development
• Markup / route client comments; provide oversight to direct reports' routes
• Helps direct reports resolve internal challenges
• Drives best practices and standard operating procedures for internal team
• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
• Serves as subject matter expert for clients and direct reports

FINANCES:

• Advises direct reports on budget estimates for new projects
• Propose solutions as needed to ensure that budgets are on track to fully expend
• Responsible for recognition of full PO for self and direct reports
• Compiles invoicing details across brands and secures client / leadership approval before invoicing begins
• Reviews and augments SOWs drafted by direct reports; writes SOWs for more complex initiatives
• Provides revenue projections for 3+ brands

NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

About the Company:

At Lincoln Electric Products Co. Inc., We Specialize In The Design, Manufacture, And Distribution Of Custom Equipment Tailored To Meet The Specific Applications And Requirements Of Our Customers. Our Product Range Includes:

• Panelboards: Up to 2000A
• Service and Distribution Switchboards: Up to 8000A
• Generator Connection Boxes
• Generator Output Switchboards
• Single and Double-Ended Substations
• We pride ourselves on delivering high-quality, custom-designed solutions that address the unique needs of our clients across various industries.

Position Summary

Lincoln Electric Products Co. Inc. is seeking a highly motivated and experienced Assembly Manager to join our team in Union, NJ. This individual will play a critical role in overseeing the daily operations of the assembly department, driving efficiency, and ensuring the seamless execution of organizational goals. The Assembly Manager will work collaboratively across departments to enhance productivity, implement process improvements, and contribute to the overall success of the business.

While this role primarily operates Monday through Friday, occasional Saturday work may be required based on business demands. This full-time, exempt position reports directly to the Director of Operations and involves a hands-on approach.

Working Conditions: Office/Shop Environment

Primary Job Function:

• The Low-Voltage Switchboard Assembly Manager oversees the factory's production (including EV) and assembly of low-voltage switchgear systems.
• This includes managing operations and personnel involved in the assembly process to ensure efficient production, high-quality output, and timely delivery.
• The role demands strong leadership, operational expertise, and a focus on continuous improvement in a unionized manufacturing environment.

Key Job Responsibilities:

• Production Planning: The Assembly Manager is responsible for developing production plans, scheduling work activities, and ensuring the availability of necessary resources, such as materials, tools, and equipment, to meet production targets.
• Quality Control: They are responsible for implementing quality control measures and ensuring that all assembled switchgear systems meet the required standards and specifications. This includes conducting regular inspections, tests, and audits to identify and address any quality issues.
• Process Improvement: The Assembly Manager continually looks for opportunities to improve the assembly process, optimize workflow, and enhance productivity. They may collaborate with engineering teams to implement process enhancements, introduce automation, or streamline operations.
• Team Management: This role involves leading and supervising a team of assembly technicians and operators. The Assembly Manager provides guidance, training, and support to ensure that employees perform their tasks effectively and efficiently.
• Safety and Compliance: They are responsible for enforcing safety protocols and ensuring compliance with relevant industry regulations and standards. This includes maintaining a safe work environment, conducting safety training, and addressing any safety concerns or incidents.
• Inventory Management: The Assembly Manager oversees inventory levels, ensures the availability of required components and materials, and helps manage stock control to avoid shortages or excesses.
• Collaboration and Communication: They collaborate with other departments, such as engineering, procurement, and quality assurance, to coordinate activities and address any cross-functional issues. Effective communication with stakeholders, such as customers and suppliers, is also essential.
• Performance Monitoring and Reporting: The Assembly Manager tracks production performance, monitors key performance indicators (KPIs), and prepares regular reports to evaluate productivity, quality, and other relevant metrics. They analyze data and provide recommendations for improvement.
• Experience working in a union shop and familiarity with union labor laws should be preferred.

Job Requirements:

• 3-5+ years of working experience in custom metal fabrication electrical equipment in an industrial setting.
• Ability to read blueprints, bill of material (BOM’s), schematics, diagrams, and technical orders to determine best methods and sequences of product assembly.
• An effective leader who can help level load the factory and can plan a lookout for 3-4 weeks so that the company’s overhead expenses for overtime in the shop stay within budget.
• Should be a Team Player and an Inclusive Leader.
• Knowledge about hand tools and measuring devices.
• Knowledge about EV products.
• Knowledge of Low Voltage or Medium Voltage Switchgear or components.
• Should have a particularly good understanding of Operational Excellence process improvements.
• Ability to work in a loud environment.

Education:

• A bachelor’s degree in engineering.
• Certification in Six Sigma or other process improvement methodologies is preferred.

Position Overview

The Vice President of Business Development is responsible for driving new business growth and strategic partnerships for the agency. This role leads the identification, pursuit, and acquisition of new pharmaceutical, biotech, and healthcare clients while strengthening the agency’s market presence and revenue pipeline. The VP will report to the CEO and collaborate with executive leadership, strategy, and creative teams to develop compelling solutions that address client needs and support long-term agency growth.

NOTE: Candidates in the TriState Area (NJ/NYC/Local PA) are highly preferred.

Key Responsibilities

Business Growth & Revenue Generation

• Identify, pursue, and secure new client opportunities across pharmaceutical, biotech, and healthcare sectors
• Develop and manage a robust pipeline of prospective clients and partnerships
• Lead RFI/RFP responses and pitch development with cross-functional teams
• Meet or exceed annual revenue and new business targets

Client Acquisition & Relationship Building

• Build and maintain relationships with senior marketing and commercial leaders within pharma and life sciences organizations
• Represent the agency at industry conferences, networking events, and client meetings
• Develop long-term strategic partnerships that generate sustainable revenue growth

Strategic Leadership

• Partner with executive leadership to define growth strategy and priority target accounts
• Provide market intelligence on industry trends, client needs, and competitive positioning
• Collaborate with strategy, creative, medical, and account teams to shape compelling client solutions

Pitch & Proposal Leadership

• Lead the development of pitch strategies and storytelling that highlight the agency’s capabilities
• Coordinate internal teams to produce high-impact presentations and proposals
• Guide contract negotiations and onboarding of new clients

Market Development

• Identify emerging opportunities in digital health, biotech launches, patient engagement, and omnichannel marketing
• Strengthen the agency’s reputation within the healthcare marketing ecosystem

Qualifications

• 5+ years of business development, sales, or client growth experience in pharmaceutical, biotech, or healthcare marketing/advertising
• Proven track record of winning and growing multi-million-dollar client relationships
• Deep understanding of the pharma commercialization and marketing landscape
• Experience leading agency pitches and RFP processes
• Strong executive presence and relationship-building skills
• Excellent presentation, negotiation, and strategic thinking abilities
• Bachelor’s degree required; MBA or advanced degree preferred

Key Success Metrics

• Annual new business revenue generated
• Number and quality of new client relationships established
• Pitch win rate and pipeline growth
• Strategic partnerships developed within the pharma ecosystem

We offer a competitive compensation package, health benefits/perks, discretionary annual bonus, 401(k) plan with 50% match, and opportunities for growth.

NPG Health is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Operations Technician I

Location: Rahway, NJ Work Environment: On-Site

Job Summary

The Operations Technician I is an entry-level professional responsible for executing technical tasks and supporting critical operational activities. This role is essential to the timely packaging, labeling, warehousing, and distribution of bulk and finished clinical materials.

The successful candidate will ensure full compliance with Quality-related aspects of Global Clinical Supply Operations, including inventory management, SOP authoring, and supporting internal inspections.

Key Responsibilities

Clinical Supply & Logistics

• Perform primary and secondary packaging of drug products, biologics, and vaccines.
• Execute distribution activities, including order processing and drug picking, packing, and shipping.
• Manage all tasks related to clinical label printing and production.
• Oversee warehousing activities, including bulk component inventory movement and accuracy.
• Maintain optimal inventory levels for consumables through proactive ordering.

Compliance & Quality Assurance

• Maintain cGMP and safety training to site requirements at all times.
• Author or revise Standard Operating Procedures (SOPs) and support batch record reconciliation.
• Support investigations into root causes and assist in the creation of Corrective and Preventative Actions (CAPAs).
• Act as a Subject Matter Expert (SME) during internal or external audits from regulatory agencies and safety bodies.

Technical Operations

• Operate within cold vaults, walk-in CTUs, and stand-up CTUs.
• Execute assigned technical tasks with a high degree of reliability and follow-through.
• Utilize SAP for technical activities and maintain accurate, detailed documentation.
• Engage in creative problem-solving and provide analysis to anticipate technical obstacles.

Qualifications & Skills

Education & Experience

• Bachelor’s degree preferred; candidates with relevant experience will be considered.
• 0–3 years of experience in a related field (or 3+ years of relevant experience for candidates without a degree).
• Experience using and wearing respiratory equipment.
• Training or experience in forklift and pallet jack operation.

Technical Knowledge

• Strong understanding of Good Manufacturing Practice (GMP) principles.
• Knowledge of quality and safety requirements for pharmaceutical packaging and handling.
• SAP experience is highly desired.
• Equipment operation and repair skills.

Physical Requirements

• Ability to repetitively lift, carry, push, and pull up to 50 lbs.

General Competencies

• Exceptional organizational skills and meticulous attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to quickly learn new systems and demonstrate in-depth knowledge of GMP processes.

POSITION SUMMARY:

Under the general supervision of the HR Director/Manager, assist, support, and administer a broad range of HR operational activities. Efficiently ensure that all transactions, actions, and monitoring are compliant and completed in a timely manner. Core functions will encompass employee lifecycle (pre-onboarding to termination) to transactional operations within our current HRIS as well as various HR audits, always maintaining regulatory compliance from an employment law perspective. Ensure communication, confidentiality and integrity are assured while processing sensitive personnel information.

ESSENTIAL FUNCTIONS:

• Supports and maintains a positive relationship between the HR department and our personnel
• Assists in the daily operations of employee life-cycle
• Conducts background checks with proper onboarding practice
• Follows-up with new hires and respective managers promptly
• Ensures that all onboarding activities are completed timely including I-9 management
• Provides guidance and counsel when needed with mid-level management on employee relations and HR matters
• LOA management assistance
• Compliance audits and proper recordkeeping procedures
• Collaborates closely with HR, Payroll and other functions as needed
• Performs HR ad-hoc projects

REQUIREMENTS:

• Bachelor’s degree, or equivalent years of experience in HR in a healthcare workforce environment preferred
• Minimum 2 years of experience in Human Resources
• ADP Workforce Now knowledge and experience strongly preferred
• Understanding of confidentiality and proper business etiquette
• Excellent verbal and written communication skills
• Fluent in English (both verbal and written)

Healthcare lawyer with the ability to handle a variety of matters related to claims, policy development, and professional review activities.

Responsibilities

• Review professional liability claims and conduct liability assessment in collaboration with the Claims Team.

• Engage in policy review to ensure operational effectiveness and regulatory compliance

• Support risk management team members with managing issues to ensure compliance with hospital licensing standards, hospital policies and procedures and other regulatory requirements;

• Assist with medical staff professional review activities and compliance with state and federal reporting requirements.

Qualifications

Education/Experience

• Juris Doctor (JD) degree
• Admission to NJ Bar
• 3+yrs of relevant healthcare claims experience
• 2+yrs of relevant Medical Malpractice litigation experience
• Management Experience Preferred

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification21845
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date09/05/2025, 07:07 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)83.950000
• Maximum Salary (Hourly Rate)156.990000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am-4pm
• Department1 Legal Internal Audit - Risk Mgmt
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanMGR
• Overtime StatusExempt

Job Description

The Compliance and Privacy Manager oversees, in pertinent part, the following compliance risk areas: (i) general compliance and compliance program effectiveness; (ii) fraud, waste and abuse and Deficit Reduction Act of 2005 workforce member and contractor compliance; (iii) patient and employee confidentiality, organizational privacy, information governance, and data risk classification; (iv) accountable care organization compliance; (v) Medicare C & D/Medicare Advantage compliance program requirements; (vi) Federal healthcare program compliance; and (vii) other assigned risk areas identified through organizational experience, risk identification activities, or regulatory mandates.

• The Manager will support the Director of Corporate Compliance to ensure implementation of appropriate policies and procedures, support compliance training, conduct investigations.
• Perform compliance program effectiveness reviews based on the seven (7) elements of an effective compliance program as set forth in: (i) relevant U.S. Department of Health and Human Services compliance program guidance; (ii) U.S. Sentencing Commission Guidelines Manual; (iii) U.S. Department of Justice, Criminal Division, compliance program guidance; (iv) CMS Conditions of Participation; (v) Medicare Shared Savings Program Accountable Care Organization Compliance guidance and regulatory requirements; and (vi) Medicare C & D/Medicare Advantage compliance program requirements.
• Maintain a system of reporting and ensure the integrity of all compliance investigations, direct and coordinate internal audits, and monitor HIPAA/Patient Privacy compliance.
• The Manager ensures that the Compliance Program effectively promotes prevention, detection, and resolution of instances of improper conduct to ensure conformity to state or federal laws, regulatory requirements, hospital policies, patient privacy, IT Security or the standards of conduct.
• The Manager will be responsible for following up on reported incidents of non-compliance, conduct and or coordinate internal investigations and prepare reports on the incidents and investigation findings.
• The Manager will be responsible for assessing compliance of the organization's policies and assist in updating or developing new policies.
• The Manager will assist in evaluating areas of potential billing, Stark, Anti-kickback compliance or patient privacy risk and collaborate with other managers within the organization to work with management to implement solutions to eliminate potential risks.
• Manage and investigate compliance questions, complaints, and reported incidents in collaboration with management, legal and human resources, as needed.
• Responsible for Compliance Program data analytics to develop reports for monitoring and auditing, case management and federal reporting.
• Responsible for developing organizational wide compliance communication plan, communications, and training programs.
• Coordinate HIPAA Security compliance activities with the AH HIPAA Security Officer/Information Security Officer.
• Investigate HIPAA-related complaints and draft corresponding reports.
• Draft responses to HIPAA-related regulatory inquiries.
• Review business associate agreements, data use agreements, and limited data set agreements and ensure said agreements are acceptable as to compliance form and meet standard form internal requirements.
• Conduct risk assessments and audits pertaining to assigned compliance risk areas.
• Conduct compliance and privacy training and education.
• Prepare PowerPoints and present educational or compliance-related topics to AH constituents.
• Draft compliance and HIPAA-related policies and procedures, as well as policies and procedures related to other assigned risk areas.
• Assist in conflict-of-interest reviews, evaluations, and determinations.
• Assist in conflict-of-interest endorsement requests reviews.

Qualifications:

• Education: A Juris Doctor degree from an ABA accredited law school and admission to the bar to practice law in one of the 50 States (or Washington, D.C.) of the U.S. is required. The holding of a Master’s Degree in public health, healthcare, accounting, allied health, clinical-related studies, compliance, audit, computer science, finance, education, law, privacy, information security, information governance, or another field related to the responsibilities of the position at hand, is a plus.

• Certifications: Candidates who hold the “CCEP” or “CHC” designation from the Compliance Certification Board are strongly preferred. Any successful candidate who does not hold the “CHC” designation at the time of appointment will be required to obtain the same within 12 months of appointment. A successful candidate must obtain either the “CISA”, “CRISC”, or “AAIA” designation from ISACA within eighteen (18) months of employment.

Experience:

• Five years minimum of health care compliance experience, health care administration, legal, fraud, waste, and abuse; internal audit, organizational compliance, regulatory affairs or a filed related to the responsibilities of the position at hand, is preferred.

• Experience in conducting compliance investigations, legal internal investigations, or similar investigations is required;

• Managerial experience in a healthcare organization or related setting is preferred.

Technical:

• Proficiency in Microsoft Word, Excel, PowerPoint.

Other Required Skills

• Demonstrated current knowledge of business ethics, legal and compliance risks.

• Advanced and highly developed communication and influencing skills.

• Excellent writing skills.

#LI-AW1

About Us

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

• Job Identification22703
• Job CategoryLegal/Comp/RiskMgmt/GovAffairs
• Posting Date10/01/2025, 06:44 AM
• Job ScheduleFull-Time
• Locations 475 South Street, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate)58.560000
• Maximum Salary (Hourly Rate)103.060000
• Assignment CategoryFull-time
• Hours per Week37.5
• Primary ShiftDay
• Work Schedule8 am - 4 pm
• Days and ShiftsM-F 8am to 4pm
• Department1 Legal Internal Audit - Corporate Compliance
• DivisionCorporate
• SpecialtyOther
• Service LineOther
• RegionCorporate
• Salary Admin PlanPRO
• Overtime StatusExempt

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.