Jobs in Shoreview, MN

416 positions found — Page 3

Cybersecurity Specialist
✦ New
Salary not disclosed
Saint Paul 1 day ago
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Lavanya at (224) 369-0873 Title: Cybersecurity Specialist Duration: 6 Months with a strong possibility of extension or full-time Location: St.

Paul, MN or Abbott Park (North Chicago) Travel: Very limited, possibly 1 2 times during the 6 month period, likely none.

Work Schedule: 8 hours/day, 5 days/week Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered Role Overview The role has a strong focus on medical devices, IoT/sensor-based products, mobile applications, and backend systems, including building security standards, guidance, dashboards, and validating the effectiveness of cybersecurity controls.

Description: As a Senior Cyber Specialist Digital Enablement, you will play an important role in ensuring that Client product technologies leveraged by healthcare providers and consumers are secure-by-design.

These technologies range from regulated medical devices to e-commerce and customer loyalty solutions.

You will evaluate the cybersecurity posture of new and existing product technologies, identify risks, recommend mitigation strategies, and ensure timely remediation and closure.

You will bring deep expertise in security risks, controls, mitigations, and global cybersecurity standards to Client product teams.

This role is expert-driven and guidance-focused, requiring strong technical depth, excellent communication skills, and a proven ability to navigate a large, global environment.

You will partner closely with internal product owners, developers, engineers, security architects, and external collaborators to evaluate solutions, strengthen governance, and guide secure product development.

Your work will directly contribute to the delivery of scalable, compliant, and secure product technologies, cloud services, and connected applications.

The role focuses on consultative responsibilities rather than hands on development or cybersecurity operations.

Primary Responsibilities Develop and maintain security guidance documentation, including standards and frameworks Conduct full-stack architecture reviews of products and platforms, including consumer identity platforms Perform cybersecurity threat modeling and prepare outputs for review by internal and external stakeholders Establish, document, and monitor compliance with risk based and regulatory-informed cybersecurity requirements for individual products Collaborate with product designers and developers to ensure security considerations are integrated early into product design discussions Validate the security of product software supply chains and product deployment pipelines Develop risk mitigation strategies and recommend appropriate security controls Assess and prioritize product security risks through detailed evaluation of vulnerability assessments and penetration testing results Evaluate the effectiveness of product cybersecurity controls Identify and effectively communicate cyber risk trends Ensure risk management plans are clearly documented, actionable, and accurately reflect the organization's risk tolerance Track and ensure product compliance with defined vulnerability remediation SLAs.

Participate in governance forums, architecture reviews, and technical discussions as a representative of Product Cybersecurity Required: At least 5 years of experience but typically 7 plus years of experience is required.

Possess expertise in valuing and implementing industry standards such as the ISO 27001/2, SOC 2, HITRUST and FedRAMP Information Security standard and the ISO 22301 Business Continuity Standard.

Experience with implementation and operational use of GRC toolsets (Governance Risk and Compliance).

Possess CISSP certification (or similar) and be knowledge of national and international regulatory compliances and frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS.

Ability to influence policy/standards for emerging tech (AI, quantum, cloud).

About You 7 years of experience in cybersecurity or technology architecture, assessment, or consulting with a focus on the development of secure digital product technologies Experience conducting risk assessments, control assessments, and governance reporting Ability to clearly articulate cybersecurity risks and recommended mitigations to product development teams Strong understanding of modern technology stacks, including cloud native architectures and API-driven services Understanding of core concepts related to identity and access management, secure software development, network security, and cryptography Familiar with device to device, service to service, and consumer identity and access management practices Familiarity with modern phishing-resistant authentication technologies, including WebAuthn and Passkeys Understanding of cybersecurity risks associated with emerging technologies, including quantum computing and artificial intelligence Knowledge of global medical device regulatory frameworks Excellent analytical, problem-solving, and communication skills Working knowledge of security frameworks and standards (e.g., NIST, ISO/IEC 27001, PCI DSS) Strong collaboration and influencing skills, with the ability to work effectively across technical and business teams Exceptional written and verbal communication skills, with the ability to tailor complex information for diverse audiences Strong analytical and problem solving skills, with the ability to work independently and manage multiple priorities Bachelor's degree in Cybersecurity, Computer Science, Information Systems, Information Assurance, Software Engineering, or a related field but not mandatory if experience is strong Preferred Qualifications Strong preference for candidates with cybersecurity experience across e commerce, mobile apps, IoT, or medical devices.

Preferred certifications include CISSP, HCISPP, CISM, CCSP, SABSA Foundation, CISA, or similar industry-recognized certifications Background in application security, product security, and secure development practices.

Experience supporting mobile applications, sensors, and backend operational systems.

Ability to draft, influence, and operationalize cybersecurity policies and standards.

Reading Static Application Security Testing (SAST)/Dynamic Application Security Testing (DAST) outputs, pen test results; collaborating with teams; no major required internal tools.

Top 3 required skills: Cybersecurity consulting w/ development teams (software/hardware).

Ability to influence policy/standards for emerging tech (AI, quantum, cloud).

Ability to evaluate the effectiveness of cybersecurity controls.

Top 3 preferred skills: Medical device or IoT cybersecurity; development background; broader product security experience.

Certifications: Not required; experience is prioritized over certs.

Industry experience: Medical device preferred; e commerce, IoT, cloud, and mobile app security also acceptable.

Systems used daily: Reading Static Application Security Testing (SAST)/Dynamic Application Security Testing (DAST) outputs, pen test results; collaborating with teams; no major required internal tools.

Personality traits: Curious, detail oriented, collaborative, strong communication, relationship builder.

Interview Process: One Teams Video interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

SOX, ISO, HIPAA, HITRUST, SOC 2, ISO 27001/2, BASEL II, EU DPD
Not Specified
Physician / Non Clinical Physician Jobs / Minnesota / Permanent / Senior Physician, Patient Safety (Senior Drug Safety Physician)
✦ New
🏢 PAREXEL
Salary not disclosed
Ramsey, Minnesota 1 day ago

Join our dynamic Patient Safety team as a Senior Physician where you'll leverage your medical expertise to ensure the safety of patients in clinical trials and post-marketing settings.

In this pivotal role, you'll perform comprehensive medical reviews, provide expert safety monitoring, and deliver pharmacovigilance guidance across assigned projects.

You'll also mentor junior team members while tackling complex safety evaluations that directly impact patient wellbeing and regulatory compliance.

permanent
Physician / Administration / Minnesota / Locum Tenens / Physician Group Office Assistant (Medical Assistant Background)
✦ New
Salary not disclosed

Job Title: Healthcare Office Assistant - Medical Assistant background required!Location: Golden Valley, Minnesota (Main Office)Employment Type: Full-TimeSchedule: Monday ? Friday, 8:00 AM to 5:00 PM (No weekends, no on-call)Compensation: $40,000 ? $60,000 annually (hourly, based on experience)

Successful applicants will email Shawn Franklin at with a summary of their applicable experience and how this role fits into their long-term career goals.

Twin Cities Physicians is seeking a sharp, proactive, and detail-oriented healthcare professional to support our executive team and keep our office operations running like a well-oiled machine. This is not your average front desk or assistant job?this role puts you at the center of a growing, mission-driven healthcare organization, working directly with clinical and administrative leaders who value efficiency, collaboration, and clear communication.

Why This Opportunity is Different (and Worth It):

  • No nights, no weekends, no on-call ? just a predictable schedule with purpose
  • High-impact support role with direct access to organizational leadership
  • Competitive compensation, with room to grow based on experience and performance
  • A tight-knit, mission-focused team that?s reshaping care for aging adults across Minnesota

What You?ll Be Doing:

  • Acting as the go-to support for leadership and care teams
  • Coordinating meetings, managing calendars, and juggling priorities with precision
  • Drafting and organizing reports, presentations, and high-level communications
  • Driving internal communication and project follow-through between departments
  • Anticipating needs before they arise and helping the office stay one step ahead

We?d Love to Meet You If You:

  • Bring 3?5 years of healthcare administrative experience to the table
  • Are a natural multitasker with laser-sharp organization and time management
  • Know your way around Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Communicate clearly and professionally?both in writing and face-to-face
  • Can handle confidential information with discretion, maturity, and poise

About Us:Twin Cities Physicians cares for over 4,500 patients across 200+ senior living communities. We?re a physician-led group that partners with long-term care communities to deliver compassionate, coordinated care?keeping residents healthier, safer, and supported in place. We believe great support staff are critical to that mission.

Apply Today!Email Shawn Franklin at with your experience and why this role aligns with your career goals. We can?t wait to hear from you.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

Not Specified
Travel Speech Language Pathologist
✦ New
Salary not disclosed
Fridley, MN 1 day ago
Job Description

Princeton Staffing Solutions is seeking a travel Speech Language Pathologist for a travel job in Fridley, Minnesota.

Job Description & Requirements

- Specialty: Speech Language Pathologist
- Discipline: Therapy
- Duration: 12 weeks
- 35 hours per week
- Shift: 7 hours, days
- Employment Type: Travel

Company: Princeton Staffing Solutions

Contract Type: W2 – Local or Travel

Position Details:

- Specialty: Speech-Language Pathologist (CCC SLP)
- Clinical Fellowship Year (SLP CF/CFY) Accepted: YES
- Facility Type: Public School District
- Setting: School – Special Education - Related Services
- Location: Minneapolis area
- Work Arrangement and Hours Per Week: In Person 35-37.5 Hours per Week
- Dates: ASAP for remainder of the School Year
- Age Range of Students: K-12
- Experience as a School Based SLP: prior school-based experience as a Speech-Language Pathologist (SLP) is required

Speech-Language Pathologist (SLP) – School Based – Qualifications and Responsibilities

- Experience and training in diagnosis and therapeutic intervention of articulation, expressive and receptive language, fluency, and voice.
- Working knowledge of strategies and accommodations to support students in inclusion settings.
- Ability to collaborate positively with general education and special education staff, parents and administrators.
- Experience with a variety of diagnostic instruments appropriate for students.
- Skill and experience working with students who use augmentative and adaptive communication strategies and devices.
- Experience in writing Individual Education Programs (IEP), including working knowledge of social and behavioral language goals, specific task analysis skills, and ability to write measurable annual goals and objectives.
- Participate as an effective member of the IEP team.
- Completion and maintenance of CCCs in SLP is preferred.
- Working knowledge of state and federal regulations for disabled students

License - Education - Certification Requirements:

- Minimum of a master’s degree in a field related to Speech-Language Pathology
- SLP license through Minnesota Department of Health (MDH) License
- Minnesota PELSB Educator Cert

Benefits of Working with Princeton Staffing Solutions:

- Referral Bonus
- Premium Pay Packages (likely we can meet or beat any realistic offer you receive)
- Weekly Direct Deposit
- Medical, Dental, and Vision insurance (PPO and HMO options with comprehensive coverage at a lower premium than many of the largest agencies)
- 401K
- Licensure Reimbursement
- CEU Reimbursement
- Supervision for Clinical Fellows (CF-SLP) (in accordance with ASHA and state guidelines)
- Clinical Management Support
- Full Time & Part Time Positions
- Opportunities Available Nationwide for In-Person, Hybrid, or Tele
- Recruiters with extensive industry experience, best in class training and dedication to finding a position that is the right fit for you

About Princeton Staffing Solutions

Craving an adventure? Ready for the next step in your career journey? Seeking a challenge in a new environment? Travel with Princeton Staffing Solutions. Explore new ways to broaden your horizons, both on the job and off. You deserve an experience that is both professionally rewarding and personally memorable, let us handle the heavy lifting and enjoy the ride!

Established in 2016, Princeton Staffing Solutions (PSS) is a premier personnel services organization devoted to matching talented Special Education and Student Support professionals with rewarding Local or Travel contract (W2) opportunities in schools nationwide (Public, Charter, Special Schools). Princeton Staffing Solutions is grateful for the profound impact our providers have supporting children Birth to 21 years of age with Autism Spectrum Disorder, Intellectual Disability, Emotional/Behavioral, Orthopedic Impairment, Speech or Language Impairment, Developmental Delay, Specific Learning Disability, Traumatic Brain Injury, Visual Impairment, Deafness, Hearing Impairment and Multiple Disabilities.

Princeton Staffing Solutions Job ID #34643419. Pay package is based on 7 hour shifts and 35.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: SLP Therapy

About Princeton Staffing Solutions

Craving an adventure? Travel with us out of town or out of state and explore new ways to broaden your horizons, both on the job and off. You deserve a travel experience that’s rewarding and memorable, let us handle the heavy lifting and enjoy the ride!

Princeton Staffing Solutions specializes in school and educational-based placement of Physical, Occupational, and Speech Therapists as well as PTA’s, COTA’s, SLPA’s, School Psychologists, and BCBA’s across all fifty states for both onsite and virtual positions.
Not Specified
Restaurant Delivery - Receive 100% of Customer Tips
✦ New
Salary not disclosed

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

  • Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
  • Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
  • Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
  • Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
  • Quick and easy start: Sign up in minutes and get on the road fast.**
  • Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

  • 18+ years old*** (21+ to deliver alcohol)
  • Any car, scooter, or bicycle (in select cities)
  • Driver's license number
  • Social security number (only in the US)
  • Consistent access to a smartphone

How to Sign Up

  • Click “Sign UpApply Now” and complete the sign up process
  • Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Not Specified
Full Time Restaurant Delivery
✦ New
🏢 Doordash
Salary not disclosed
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
~18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Driver's license number
~ Social security number (only in the US)
~ Consistent access to a smartphone

How to Sign Up
Click “Sign UpApply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
permanent
Environmental Health Safety Specialist
✦ New
Salary not disclosed
St Paul, MN 1 day ago

Pride Health is seeking an Environmental Health & Safety Specialist for an American multinational conglomerate operating in the fields of industry, worker safety, healthcare, and consumer goods.


Job Title: Environmental Health & Safety (EHS) Specialist

Location: St. Paul, MN (On-Site)

Job Type: Contract

Length: 12-Months

Hours: 40 hours/wk, 8 hours/day

Pay Rate: $23.00 - $26.65 per hour


Description:

  • Division EHS Contact for assigned divisions within Company Center R&D community
  • Lead EHS risk assessments including escalating to additional subject matter experts as needed
  • Serve as hazardous waste coordinator including updating waste stream profiles for new materials, planning for lab clean-out days, and connecting researchers with guidance for miscellaneous waste types.
  • Lead routine EHS inspections
  • Track EHS activities such as action items and pending approvals
  • Maintain active communication channels within EHS team and with researchers
  • Share information with applicable team members including escalation of issues, sharing successes and noticed trends.
  • Activities to support EHS programs related to risk assessment and control, including personal protective equipment
  • Resource will support mostly support office functions for incidents, assessments, documentation.

Requirements:

  • Bachelor's degree or higher (ideal discipline; technical/science/engineering/EHS)
  • Prior experience in R&D settings, ideally seeking 2-3+ years of experience.
  • Technical, industrial, chemistry, or environmental health and safety experience
  • Willingness to learn risk assessment processes and databases/tools
  • Strong communication skills
  • Organization
  • Project management
  • Documentation


Benefits that Pride Health offers:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Apply Today! If you are interested in the position, please email your resume to for immediate consideration.

Not Specified
Warehouse Technician
✦ New
Salary not disclosed
Blaine, MN 1 day ago

Job Title: Environmental Warehouse Technician

Starting Pay: $20/hr plus OT available

Location: Blaine MN


Schedule- M-F 6am-3pm


Job Description

The Environmental Technician consolidates, treats, stores, packs, transports and/or disposes of hazardous waste in accordance with environmentally responsible and compliant practices, policies, and procedures. Maintain detailed and accurate records.


Primary Responsibilities:

  • Segregate and package material for transport.
  • Assist in maintaining inventory and storage of hazardous materials in accordance with applicable regulations, policies, practices and procedures.
  • Operate fork trucks and other mobile equipment to move containers to and from storage and treatment areas and to load/unload trailers.
  • Complete required documentation accurately, timely and legibly in accordance with applicable regulations and customer policies, practices and procedures.
  • Perform other reasonably related tasks as assigned by management.


Basic Required Qualifications:

  • Ability to repeatedly lift and carry 50 pounds throughout the workday
  • Ability to stand and walk over uneven surfaces for extended periods
  • Visual acuity to read labels and documentation; depth perception to safely drive forklifts
  • Ability to hear vehicle warning chimes and alarms
  • Ability to work outdoors in all climate conditions and indoors in non-climate-controlled conditions
  • Willingness and ability to wear company-issued personal protection equipment including safety glasses, hard had, steel toed shoes, gloves, Tyvek coveralls, and respirator.


Preferred Qualifications:

  • High school diploma or GED
  • Experience in warehouse or manufacturing environment
  • Basic computer skills to complete web-based training
  • Ability to understand and respond to written and verbal English
  • Ability to predictably and regularly attend work during scheduled hours. Must be willing and able to occasionally work nights, weekends and variable schedule(s) as necessary.
  • Ability to deal politely and professionally with customers and coworkers.
Not Specified
Intermediate Planner
✦ New
Salary not disclosed
St Paul, MN 1 day ago

Intermediate Planner | Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually


Are you looking for an exciting opportunity to get your foot in the door with State of Minnesota? If so, come join our MnDOT team in St. Paul, MN! Begin your journey today and check us out: Why Work For Us


This position may have the flexibility to telework, work a hybrid schedule, or work in the office. The incumbent will be required to make a telework arrangement with their supervisor. The incumbent will be expected to work in the office as determined by policy and discussion with their supervisor.


Our Intermediate Planner position plays a central role in supporting statewide planning at MnDOT and cultivating a robust planning capacity within the department. The position supports advisory and decision-making groups like the All Planners Group and Planning Management Group and helps build statewide planning skills and capacity through the Planning Internship Program, Planner Rotation Program and Planner Training Series.


This position also supports the Advancing Transportation Equity Initiative, ensuring that all Minnesotans benefit from just and equitable transportation solutions. In 2026 and 2027, the incumbent will provide essential support for the development and implementation of the Statewide Multimodal Transportation Plan including participation in public engagement, leading internal work groups and plan content writing.


WHAT’S IN IT FOR YOU? Learn About Our Benefits

  • Health & Wellness: Low-cost medical, dental, vision, & prescription drug plans; health, dental, & dependent care spending accounts; Employee Assistance Program (EAP), health & well-being resources
  • Financial Well-Being: Public pension plans, deferred compensation plan & health care savings plan; life insurance, short & long-term disability insurance, & paid parental leave
  • Professional Development: Tuition assistance, employee education, leadership development
  • Work/Life Balance: Paid vacation & sick leave including 12 paid holidays each year
  • At-Work Benefits: Employee Resource Groups, employee recognition, employee activities, fitness center at our Central Office


Here are the Minimum Qualifications:

A Bachelor's or Master's degree in Planning, Geography, Urban Studies, Sociology or Political Science OR One year of professional transportation planning experience.

The applicant must also demonstrate the following:

  • Experience in the theory and practice of transportation planning.
  • Experience in public engagement.
  • Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.


APPLY ONLINE BY 03/25/2026 (only applications received on /careers will be considered)

  1. Go to & click “Search Open Positions
  2. Enter the Job Opening ID “92788” in the Keywords search box & click “>>
  3. Click on the Job Title to view the job posting & click “Apply for Job
  4. When prompted for your Referral Source, please list: LinkedIn


Visit for a listing of all our MnDOT job openings.

Questions? Contact Ellen Behrhorst (MnDOT Recruitment Specialist) - | 612.346.8330

Not Specified
Senior Customer Service Representative
✦ New
Salary not disclosed

The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting. This role supports complex customer accounts, resolves escalated issues, and serves as a resource to other Customer Service Representatives by providing guidance, training, and process support.


The following are essential job functions.

  • Respond to customer inquiries through phone, email, and other communication channels.
  • Provide customers with information about products, services, and order-related inquiries.
  • Maintain documentation of customer interactions, including details of inquiries, complaints, comments, and actions taken.
  • Maintain account documentation for customers with specific requirements related to shipping, data entry, pricing, and billing.
  • Process incoming purchase orders and other related items for assigned accounts.
  • Provide pricing quotations for stock, made-to-order, and custom products.
  • Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and procedures.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Handle special, unique, and more complex situations with little or no assistance from the Customer Success Manager.
  • Identify and communicate potential sales opportunities to sales representatives and/or distributors.
  • Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.
  • Analyze recurring customer issues and collaborate with internal departments to implement long-term solutions.
  • Provide general, technical, and functional guidance to others in the department.
  • Train and mentor Level I and II Customer Service Representatives regarding processes and best practices.
  • Assist in prioritizing departmental workload and coordinating task distribution to ensure efficient service coverage.
  • Assist the Customer Success Manager in ensuring that performance metrics and goals are met.
  • Other related duties as assigned.


Secondary job accountabilities

  • Serves as backup for daily sales reporting and internal sales communications.
Not Specified
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