Jobs in Roseland

Assistant Operations Manager

Job Description:

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Responsibilities:

• Assist operations manager with a team of 16 employees across two shifts.
• Ensure employees adhere to their schedules and perform their duties effectively.
• Serve as the primary point of contact for clients, addressing any concerns or issues promptly.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Conduct regular team meetings to communicate company policies, updates, and goals.
• Assist in training new hires and ensure they understand their roles and responsibilities.
• Handle scheduling, attendance tracking, and shift adjustments as necessary.
• Ensure compliance with airport regulations and safety protocols.
• Maintain records of employee performance, incidents, and other relevant information.
• Collaborate with management to develop and implement operational improvements.
• Must be able to pass PANYNJ badging requirements.

Qualifications:

• Must have similar experience managing multiple employees.
• Associate or bachelor's in business administration degree is preferred
• Ability to work contingent on schedule & operational needs.
• Ability to read, write, speak fluently, and understand the English language.
• Must be fluent in written, verbal, and communication skills.
• Must be fluent in Excel, Microsoft, outlook, etc.

Skills in:

Organizing and leading a Team

Collaboration and consensus building

Analyzing problems and formulating sound conclusions

Handling difficult situations with tact and diplomacy

Organization and strategic development

Written and verbal communication

Benefits:

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).

The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.

Additional position details:

• Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
• Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
• Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
• Identifies operational issues and suggests potential solutions to direct report.
• Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
• Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Prepares reports and analyzes data to assist in determining call center goals.
• Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
• Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
• Issues written and oral instructions.
• Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
• Ongoing analysis of procedures and calls to improve call handling and efficiencies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Conducts/attends various meetings and communicates information directly to team members.
• Reviews timecards, attendance and schedules in accordance with attendance standards
• Ensures that all company practices and policies are adhered to.
• Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.

Essential Qualifications

• Accountability
• Adaptability-Flexibility
• Communication
• Customer Focus
• Listening Skills
• Creativity/Innovation
• Problem Solving-Analysis
• Vision & Values
• Collaborative Process-Teamwork
• Dependability
• Knowledge, Skills & Abilities

Technical and Functional

• Ability to provide excellent customer experience, internally and externally
• Ability to handle multiple priorities and exceptional organizational skills
• Excellent verbal and written communication skills
• Must be detail oriented
• Ability to work successfully and collaboratively in a team environment
• Excellent leadership, facilitation and decision-making skills
• Strong problem-solving and analytical skills
• Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work.
• Ability to walk, talk or hear.
• Occasionally required to stand and reach with hands and arms.

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility

Required Educational Level

• Bachelor’s Degree or equivalent work experience

Job Type:

Full-time

Benefits:

• 401(k) with match
• Dental insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• STD/LTD
• Critical Illness

Work Location: Must be able to reliably commute to the office M-F.

The Presales Solution Architect (DPE & Data focus) is a critical, customer-facing role responsible for demonstrating the value of our solutions to existing and prospective clients. The Solution Architect acts as a technical expert, working alongside the Randstad Industry Group Sales and Account and Delivery Leadership teams to understand customer needs, design technical solutions, develop cost estimations and present these solutions in a clear, persuasive manner. The ideal candidate is a hands-on technical professional with excellent communication and presentation skills, who can bridge the gap between business requirements and technical capabilities.

What you get to do:

• Present Randstad Digital's solutions and services to clients
• Collaborate with the sales team to conduct in-depth discovery calls and meetings with prospective customers
• Evaluate client Request for Proposal/Information (RFP/RFI) and match against Randstad Digital's core capabilities and industry service provider competitive landscape
• Provide applicable input for client RFP response documents according to RFP submission timelines
• Develop technical proposals, solution architectures, and SOWs (Statements of Work) that clearly outline the proposed solution, its components, and the value
• Collaborate with Risk Management, Legal, and Contract Management teams on client agreements, Statements of Work, and proposals
• Lead or participate in onsite or remote down selection meetings with clients
• Answer technical questions and address concerns from customers, stakeholders, and C-level executives
• Participate in service transition meetings and conduct proper handoff from Sales to Client Delivery teams
• Contribute to the creation of technical content, such as white papers, case studies or project briefs
• Provide thought leadership on technology trends that are relevant to Randstad Digital's clients
• Assist in maturing and developing Randstad Digital service offerings
• Supporting company culture and ensuring timely communication up and down the organization

What you need to bring:

• Minimum of 5 years of experience in a Consulting or Professional Services Organization
• Previous experience developing complex solutions and managed services for clients
• Proven track record of cost estimation and extensive knowledge of pricing methodologies
• 5+ years of experience in a technical role, pre-sales or solution architecture capacity
• Bachelor's degree in Computer Science, Information Technology, or a related technical field preferred
• Proven history of business development success
• Experience presenting to senior management, including C suite Executives

Skills and technical requirements:

• Deep understanding of modern application design, including microservices, serverless architectures, and twelve-factor app methodology across hybrid and multi-cloud environments
• Proven experience designing and implementing scalable solutions using major cloud-native services (e.g., AWS Lambda, Azure Functions, Google Cloud Run) and modern web frameworks
• Expertise in automating the software lifecycle using CI/CD tools (GitHub Actions, Jenkins) and data orchestration tools to ensure seamless code and data deployments
• Strong background in solution design and proposal development for Custom Application Development and Legacy Modernization engagements
• Strong background in designing proposals for Application Managed Services
• Expertise in developing proposals for data engineering services, including master data management (MDM), data quality frameworks, and analytics readiness
• Knowledge in CI/CD pipelines, containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Experience in architecting solutions across a variety of technical stacks (e.g., Java/Spring, Node.js, Python, .NET Core) and frontend technologies (React, Angular, Vue)

*The role focuses on digital product engineering and data, supporting all North American industry groups and requires collaboration with sales and client teams to define solutions, pricing, and proposals. Ideal candidates will have experience with global system integrators.

Salary Range: $118,500.00 - $189,600.00

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

Consultant/Senior Consultant- FORECASTING

KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.

Our data analytics and software platforms support data science, commercial operations, real world evidence, and cloud information management. We help to optimize business strategy and operations by delivering cutting edge analytics from the broadest set of data sources, combined with deep technical and domain expertise. We enable commercial excellence by delivering analytical guidance to the field through SalesOps? our cloud-based sales planning and operations platform. We are leaders in managing data using the latest cloud information management and big data technologies.

We have more than 220 employees worldwide, are growing rapidly, and are proud to count a number of the top 10 global Life Sciences companies as our customers. We serve clients with a high-touch on-site and onshore presence, leveraged by a global delivery platform.

Responsibilities:

• Evaluate the current forecasting processes, required patient flow experience, and multiple methodologies, and work to evolve the sophistication and capability of the function to serve the needs of a dynamic and diverse portfolio.
• Support the quarterly, long-term, and pipeline forecasting process through best-in-class forecasting models and analytics.
• Build and cultivate strong relationships with key stakeholders across Marketing, Market Research, Market Access, Finance, and Data Management built on trust, transparency, and communication.
• Ensure integration and synthesis of insights and information across the broader Commercial Operations team, as well as Sales and Marketing
• Ensure that forecasting and insights include:

1. Recommendations and guidance for business and brand decisions that account for customer need as well as the need to establish and maintain viable, profitable brands/businesses.
2. Full understanding of performance as well as proactive, forward-looking perspectives on business trends, uncertainties, issues, opportunities, and implications for commercial strategies and actions

Minimum Qualifications:

• Bachelor’s degree: Advanced degree in business-related discipline preferred.
• 5-7 years of industry experience, including experience in Forecasting with patient- and trend-based modeling.
• Minimum 3 years of Forecasting experience with ability to build excel based models.
• Experience in statistical modeling and forecasting tools.
• Experience in Oncology preferred.

Preferred Competencies:

The successful candidate will have a demonstrated ability to lead strategically, build alignment, work independently, and collaborate with colleagues at all levels of the organization. This candidate will also have demonstrated initiative, creativity, and the ability to work in a complex, rapidly changing & ambiguous environment.

• Thorough understanding of pharmaceutical forecasting and performance management
• Strong experience with statistical modeling and analyzing the IQIVA national and subnational data or any other relevant data sets the client is leveraging.
• Demonstrated ability to analyze primary market research and secondary data sources and to integrate insights into the forecasting process.
• Great understanding of forecasting considerations in life sciences, experience generating and supporting recommendations around key forecast inputs and assumptions, etc.
• Strong analytical, conceptual, and problem-solving abilities
• Demonstrated ability to influence others; Proven ability to collaborate cross-functionally.
• Refined communication/presentation skills, and an ability to work well up and down the command chain internally and externally.

About KMK Consulting Inc

KMK Consulting brings together a range of functional competencies in marketing science, market research, forecasting and sales force effectiveness to provide our biopharma clients with fully integrated solutions that support their commercial success.

CONSTRUCTION MANAGER

Overview

The Construction Manager plays a pivotal role in overseeing day-to-day construction activities, ensuring compliance with released-for-construction documents, and coordinating all work impacting existing AirTrain operations. This role demands a hands-on leader who can balance technical expertise, particularly in electrical systems, with stakeholder coordination to ensure safety, quality, and on-time delivery.

The Construction Manager will be full-time, on-site at the project site from NTP (Construction) until First Passenger Service, and part-time thereafter until Final Acceptance and closeout.

Qualifications

• Education: Bachelor’s degree in engineering, architecture, construction management, or related field (Electrical Engineering strongly preferred).
• Experience:
• Minimum 15 years of construction management experience.
• At least one major transit, rail, or airport design-build project with a capital value ≥ $100M.
• Strong electrical experience: medium voltage power distribution systems, gas insulated switchgear (GIS), and PSE&G interface.
• Licenses/Certifications: Professional engineering or architectural license, or relevant construction certification, preferred.
• Other: Familiarity with PANYNJ projects and ability to pass background/badging requirements at EWR Airport.
• Light rail and/or people mover systems including electrical experience / power distribution systems. Some experience working for the actual contractor (not just owner side consulting) is preferred.

Responsibilities

• Manage scope, schedule, budget, safety, and quality of major rail/transit projects.
• Coordinate engineering and inspection services; maintain strong client and subcontractor relationships.
• Oversee all work impacting AirTrain operations, ensuring direct coordination with the Existing AirTrain Operator.
• Lead constructability reviews, change order negotiations, and independent cost estimates.
• Review schedules, proposals, invoices, requisitions, and purchase orders.
• Manage contractor access/protection requests and ensure compliance with safety regulations.
• Act as the owner’s representative in project meetings, presentations, and stakeholder coordination.
• Provide oversight on electrical systems integration (MV distribution, GIS, utility interface).
• Lead project teams, ensuring smooth execution and resolution of claims and disputes.

Minimum Requirements

• 15+ years relevant CM experience.
• Proven record on large, complex, lump-sum projects.
• Strong background in electrical power systems for transit/rail.
• Excellent communication and negotiation skills.
• Ability to work independently and proactively manage field conditions.
• Must be able to commute to EWR Airport.

If you meet these requirements and are ready for a challenging and rewarding role, we invite you to apply. Be part of a dynamic team shaping the future of transportation and construction.

Our benefits include

Medical, Dental, and Vision Insurance

Comprehensive health coverage to ensure employees and their families receive quality healthcare protection.

401(k) Retirement Plan

Competitive retirement savings program with up to 4% company matching, helping employees build long-term financial stability.

Flexible Work Schedule

Empowering employees with the ability to balance work and personal life through adaptable working hours and potential remote work options.

Additional Insurance Benefits

Life insurance to provide financial protection for employees' loved ones

Pet insurance to support employees' furry family members

Paid Time Off

Flexible time off to promote work-life balance and employee wellness