Jobs in Rolling Meadows Cook County, IL

380 positions found — Page 4

OMS Associate/Partner - Private Practice
✦ New
$10,000
Deer Park, IL 1 day ago

Associate to Partner Opportunity – Oral & Maxillofacial Surgery

Established and growing Oral & Maxillofacial Surgery practice seeking a board-certified or board-eligible, motivated Associate with long-term partnership goals.

Company Description

Oral Facial & Implant Specialists provides a comprehensive range of oral and maxillofacial surgery services in the northwest Chicago suburbs. Located in Deer Park, IL, the practice is dedicated to delivering exceptional care and expertise in oral healthcare. With a focus on patient well-being, the team offers advanced solutions tailored to individual needs. The facility prioritizes a professional and compassionate environment for both patients and staff.

Position Overview

Oral Facial & Implant Specialists is a well-established, thriving private OMS practice located just outside of Chicago with an excellent reputation and consistent growth. This is an outstanding opportunity for an associate seeking mentorship, autonomy, and a defined path to partnership in a busy, respected practice.

You will be joining an existing and growing practice with a loyal referral base, experienced surgical team, and a culture centered on excellence, leadership, and patient care.

What We Offer

  • First-year guaranteed salary: $450,000 plus full benefits and CE allowance
  • $10K Moving Expense
  • True Partnership offered after one year
  • Post-partnership earning potential: $600,000–$1,000,000+
  • Mentorship and coaching from experienced OMS leadership
  • Strong, established referral network
  • Fully staffed, efficient clinical environment
  • Long-term growth and leadership opportunity

Clinical Focus

  • Dentoalveolar surgery
  • Dental implants
  • Pathology
  • In-office surgical procedures

We are recognized for our culture of excellence and established implant brand, with a strong commitment to innovation, education, and professional collaboration.

Ideal Candidate

  • Board Certified or Board Eligible Oral & Maxillofacial Surgeon
  • Licensed to practice dentistry in Illinois
  • Leadership-oriented with the ability to guide and motivate a team
  • Entrepreneurial mindset with interest in partnership
  • Commitment to high-quality patient care and practice growth

Position Details

  • Full-time position (4 days per week)
  • Full benefits package including:
  • Medical insurance
  • 401(k)
  • Compensation based on experience

Location Highlights

  • Located just outside Chicago
  • Easy access to city amenities while enjoying suburban quality of life
  • Excellent schools, housing options, and lifestyle balance

 

Not Specified
Certified Flavor Chemist
✦ New
🏢 Comrise
Salary not disclosed
Addison, IL 1 day ago

Certified Flavor Chemist

Addison, IL | Fully Onsite (Mon–Fri, 7:30 AM–4:00 PM)

Full-Time / Permanent

$150,000–$180,000 base salary

Industry: Flavors & Ingredients

Department: Research & Development

Reports to: Senior Manager, Flavor R&D


About the Role

We are seeking a Certified Flavor Chemist to join our R&D team and play a key role in developing innovative, high-quality flavor solutions for food and beverage applications. This position partners closely with cross-functional teams and customers to bring flavor concepts from idea to commercialization—while ensuring regulatory compliance, quality, and performance excellence.


Key Responsibilities

  • Formulate and develop new flavor profiles aligned with customer specifications, market trends, and application requirements
  • Conduct sensory testing and performance evaluations using both qualitative and quantitative methods
  • Collaborate directly with customers to advance and finalize flavor development projects
  • Stay current on flavor industry trends, emerging technologies, and consumer preferences
  • Partner with Quality and Regulatory teams to ensure compliance with safety, labeling, and allergen standards
  • Maintain accurate formulation records, experimental data, and technical documentation
  • Support product launches by collaborating with Product Development, Marketing, and Production teams
  • Troubleshoot flavor-related challenges and optimize flavor stability and performance
  • Provide technical guidance and training to internal teams and clients
  • Work with suppliers to source high-quality raw materials and explore new ingredients
  • Train and mentor Flavor Apprentices in preparation for Society of Flavor Chemists testing


Qualifications

  • Bachelor’s degree in Food Science, Physical Sciences, or a related field
  • Certified member of the Society of Flavor Chemists (required)
  • 5+ years of professional flavor development experience
  • Experience creating and scaling reaction flavors
  • Strong knowledge of flavor ingredient labeling and regulatory requirements
  • Hands-on pilot plant experience
  • Excellent attention to detail with strong organizational and communication skills
  • Ability to work independently and collaboratively in a fast-paced environment


Technical Skills

  • Proficiency with Microsoft Office (Excel, Word, Access)
  • Comfortable learning and using web-based systems
  • Preferred experience with flavor formula entry systems such as Sage X3, E-Book File, or Product Vision


Physical & Work Environment

  • Combination of office, laboratory, and production floor work
  • Regular exposure to manufacturing environments, including odors, noise, and food allergens
  • Ability to lift up to 20–30 lbs as needed
  • Required use of PPE on the production floor, including steel-toed shoes, hair/facial hair nets, and lab coats


Why Join Us

  • Work on innovative flavor solutions with real market impact
  • Collaborate with experienced industry professionals in a hands-on R&D environment
  • Competitive compensation and long-term career growth opportunity
Not Specified
Technical Trainer
✦ New
Salary not disclosed

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.


In a nutshell:

The Technical Trainer is responsible for providing high-quality training to customers on the proper use, maintenance, and operation of equipment. This role involves both classroom instruction and hands-on training to ensure customers can effectively utilize the equipment and software to maximize its performance, safety, and longevity. The trainer will also be tasked with creating training materials, maintaining training records, and assessing the effectiveness of training programs.


What you will be doing:

  • Training Delivery
  • Training Program Development and Execution
  • Update and Create Training Documentation
  • Customer Support


Key tasks and Responsibilities:

  • Conduct on-site and/or virtual training sessions for customers on the proper use of equipment and/or software.
  • Provide both theoretical and practical instruction on equipment operation, troubleshooting, and maintenance.
  • Deliver training on safety procedures and best practices to minimize risk and ensure compliance.
  • Adjust training methods to accommodate varying skill levels and customer needs.
  • Design and develop training materials, including user guides, presentations, and e-learning modules.
  • Regularly update training content to reflect changes in equipment technology, features, or industry standards.
  • Ensure training programs align with company goals and customer requirements.
  • Provide follow-up support to ensure customers are effectively implementing training and using equipment correctly.
  • Assess customer understanding and competency through evaluations, assessments, and hands-on demonstrations.
  • Collect feedback from customers to improve training effectiveness and content.
  • Maintain accurate records of all training sessions, including attendance, assessments, and feedback.
  • Track customer satisfaction and effectiveness of training initiatives.
  • Stay up to date with the latest industry trends, equipment technologies, and training techniques.
  • Participate in professional development opportunities and collaborate with other trainers to share best practices.

KPI’s:

  • Training completion rate?
  • Participant Satisfaction Score (PSS)
  • Application of Skills in the Workplace - Measure how well trainees can apply the skills learned in the training
  • Trainee Engagement Level
  • Training Completion Rate
  • Learning effectiveness?
  • Training effectiveness
  • Knowledge Retention Rate
  • Number of Training Sessions Delivered
  • Documentation generation and management


Key Skillset:

  • Strong communication and interpersonal skills.
  • Ability to simplify complex concepts for diverse audiences.
  • Welcome a culture of improvement
  • Bring project management expertise, especially in designing and implementing sustainable learning performance initiatives
  • Proficient with training technologies, e-learning platforms, and MS Office Suite.
  • Ability to lift and carry equipment as necessary.
  • Willingness to travel to customer sites for training sessions


Your education & experience:

  • 2-5 years of experience in training, preferably within an equipment or technical field.
  • Willingness to travel domestically and internationally, complemented by a focus on setting goals and driving plans into action.?
  • Hands-on experience with the equipment or products being trained on is highly preferred.
Not Specified
Talent Acquisition Coordinator
✦ New
Salary not disclosed
Rosemont, IL 1 day ago

Our client is a Global food and beverage company. They seeking a detail-oriented and highly organized Talent Acquisition Coordinator to support our Talent Acquisition (TA) team in delivering an efficient, compliant, and positive hiring experience. This role plays a critical part in ensuring smooth recruitment operations from interview scheduling through onboarding support.


Key Responsibilities

  • Support full-cycle recruitment onboarding activities including interview scheduling, background check coordination, and workflow processing
  • Upload and manage behavioral interview guides, adverse action letters, and required hiring documentation
  • Ensure compliance with hiring/selection processes, job file documentation, and requisition closure standards
  • Respond to internal and external applicant inquiries related to hiring status, background checks, and orientation
  • Maintain compliance metrics and ensure accurate documentation across all requisitions
  • Communicate regularly with TA team members, candidates, hiring managers, and HR partners
  • Support special projects and additional duties as assigned


Required Education and Experience

  • 1-5+ years of High-volume HR onboarding experience
  • Scheduling interviews, managing the background check process, processing workflows, uploading behavioral interview guides and adverse action letters
  • Excel experience
  • Strong organizational skills with high attention to detail
  • Professional communication skills, both written and verbal
Not Specified
General Manager
✦ New
Salary not disclosed
Rosemont, IL 1 day ago

Job Description

The General Manager is responsible for leading through PharmaCann’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth.

The GM leads a team of dispensary managers who specialize in DOR’s (division of responsibility) and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned).

This leader drives the business through a DOR focus on Hospitality (customer service, sales training, product knowledge, loyalty and leadership development), Product (visual presentation, product performance and promotions), and Operations (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

The General Manager is responsible for overseeing the financial success of the store and has full P&L responsibility. The GM is responsible for responding to business needs and strategizing around business trends in order to drive profitable top line sales growth.

The General Manager must also have experience in assessing, recruiting and screening talent.


Duties and responsibilities or (Essential Functions)

Performance:

  • Meet or exceed goals related to total store sales, profitability, and operational excellence
  • Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
  • Build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
  • Review and interpret financial and operational reporting regularly, including store visit and audit results
  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business


People:

  • Create and ensure a cohesive work environment
  • Attract, hire, and retain a diverse team of top talent
  • Place the right people in the right roles, specifically the management DOR program
  • Train, coach, and develop direct reports using company programs, tools, and resources
  • Create an environment that inspires and encourages the growth and engagement of associates
  • Model an environment of open communication by sharing enterprise strategy and corporate messaging to associates
  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction


Operations:

  • Be proficient in, and ensure compliance with PharmaCann policies, regulations adherence, procedures, and compliance standards
  • Use the company's scheduling tool as directed to schedule the right associates in the right places, at the right times in order to provide an exceptional customer experience, reduce loss, and execute company directives
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance and loss prevention
  • Support continuous improvement by implementing company programs and influencing end-user’s buy in
  • The General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer
  • Projects a positive image of the organization to employees, customers, industry, and community
  • Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives
  • This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual merchandising and as interim GM for other locations


Starting pay is $80,000


Qualifications

  • Minimum 21 years of age
  • Bachelor’s in business or operations management or a related field preferred
  • 5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach
  • 1+ year PharmaCann Management experience will be considered
  • 2+ years Dispensary Management experience will be considered
  • Demonstrated ability to achieve individual selling goals and metrics
  • Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
  • Comfortable and confident in making decisions and mediating conflict within a team environment
  • Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
  • Exceptional interpersonal, communication and customer service skills
  • Ability to identify top talent and train/develop/retain great people
  • Proficient in windows - based software such as Excel, Word and Outlook
  • Business Acumen
  • Communication Proficiency
  • Ethical Conduct
  • Leadership
  • Relationship Management
  • Performance Management
  • Personal Effectiveness/Credibility
  • Consulting Skills
  • Global & Cultural Awareness
  • Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check


Working conditions

  • Ability to sit for long periods of time and get in and out of an automobile several times a day.
  • Will be required to drive and be outside for brief periods of time during all four seasons.”


Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Not Specified
Junior Buyer
✦ New
Salary not disclosed

Job Title:

Jr Buyer


Location (City, State):

Elk Grove Village, Hybrid


Industry:

Retail


Pay:

$28–$30 per hour


Benefits:

This position is eligible for medical, dental, vision, and 401(k).


About Our Client:

Addison Group is partnering with a well-established organization to identify a Sourcing / Buyer Assistant to support their procurement team. This role offers the opportunity to gain hands-on experience within a collaborative sourcing environment and could convert to a permanent position for the right candidate.


Job Description:

The Sourcing / Buyer Assistant will provide operational and administrative support to a procurement team responsible for managing vendor relationships, purchasing activities, and category data. This role is highly system-focused and will involve working with internal reporting, maintaining purchasing records, and assisting sourcing leaders with daily operational tasks.


Key Responsibilities:

  • Provide administrative and operational support to sourcing team members
  • Enter and maintain purchasing and item data within internal systems
  • Generate reports and assist with basic data analysis to support sourcing initiatives
  • Coordinate with internal teams to ensure product and item information is accurate
  • Monitor supplier updates and follow up on outstanding requests or documentation
  • Assist with tracking projects, purchasing programs, and promotional initiatives
  • Help resolve discrepancies related to orders, data, or supplier information
  • Support documentation and reporting for procurement activities


Qualifications:

  • 1–2 years of experience in a corporate environment within supply chain, procurement, analytics, or a related operational role
  • Bachelor’s degree strongly preferred
  • Intermediate Excel skills including pivot tables and VLOOKUPs
  • Experience with ERP or CRM systems such as SAP or Salesforce is a plus
  • Strong attention to detail and ability to manage system-driven tasks


Perks:

  • Opportunity to gain experience within a large, structured procurement team
  • Exposure to sourcing processes and enterprise systems
  • Hybrid work schedule
  • Strong potential for long-term career growth within procurement and supply chain.


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Not Specified
System Administrator
✦ New
Salary not disclosed
Bloomingdale, IL 1 day ago

Instructions

Must have Epicor experience from version 9 or 10 through Kinetic

Local candidates only (onsite role)

Job Description

Key Responsibilities:

Administer, maintain, and support Epicor ERP environments (Epicor 9, Epicor 10, and Kinetic).

Manage system configuration, user security, roles, permissions, and licensing.

Perform upgrades, patches, and version migrations, including support for Kinetic transition initiatives.

Monitor system performance, troubleshoot issues, and ensure high availability and reliability.

Support Epicor modules such as Manufacturing, Supply Chain, Finance, MRP, Purchasing, Inventory, and Production (as applicable).

Collaborate with business users to gather requirements and translate them into system configurations or enhancements.

Develop, maintain, and optimize BAQs, dashboards, reports, and forms.

Manage integrations between Epicor and third-party systems (EDI, MES, WMS, CRM, etc.).

Oversee data management, backups, disaster recovery planning, and system documentation.

Coordinate with Epicor vendors/partners on support tickets, upgrades, and best practices.

Provide end-user training, documentation, and Tier 2/3 support.

Ensure system security, compliance, and audit readiness.

Support continuous improvement initiatives and ERP roadmap planning.


Required Qualifications

Hands-on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).

Strong understanding of Epicor architecture, application server, database, and client deployment.

Experience with SQL Server (queries, performance troubleshooting, data validation).

Proven experience with Epicor security, BAQs, BPMs, dashboards, and customizations.

Experience supporting ERP upgrades and system migrations.

Solid understanding of manufacturing and/or distribution business processes.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills with both technical and non-technical stakeholders.

Not Specified
Associate, Travel Operations
✦ New
Salary not disclosed
Wheeling, IL 1 day ago

About Us:

International Aviation is a private flight department dedicated to providing world-class aviation services with an uncompromising commitment to safety, reliability, and excellence. Supporting the travel needs of a sophisticated and global family enterprise, we maintain a culture of professionalism, precision, and continuous improvement. Our team is made up of highly skilled aviation professionals who ensure our fleet operates at the highest standards, every time we take flight.


Work you’ll do:

The Travel Operations Specialist is responsible for coordinating and managing the logistical aspects of travel arrangements for the principals. In this role you will work closely with administrative support staff, the principals, airline contacts, and pilots, to ensure that all travel plans are executed seamlessly.


Key Responsibilities:

  • Assist in designing and customizing travel itineraries under the guidance of the Sr. Associate, ensuring all preferences and requirements are met.
  • Support the booking process for flights, accommodations, ground transportation, catering, and activities, ensuring all details are accurate and up-to-date.
  • Monitor and confirm bookings, track changes, and help manage adjustments to travel plans as needed.
  • Prepare and organize travel documents, including itineraries, tickets, visas, and travel insurance.
  • Coordinate with FBOs and other service providers to ensure smooth arrivals and departures.
  • Monitor flights in progress and provide timely updates to the Sr. Associate and principals.
  • Deliver excellent customer service by responding promptly to inquiries, requests, and concerns before, during, and after trips.
  • Stay informed about industry trends and updates to support continuous improvement in travel operations.


Who we’re looking for:

  • Experience in travel coordination, operations, or a related administrative role (aviation experience is a plus).
  • Expertise with travel booking and reservation systems, with Sabre experience required.
  • Strong organizational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Detail-oriented with a high degree of accuracy.
  • Ability to work effectively in a fast-paced, deadline-driven environment.


Our company values:

  • Excellence – we are committed to excellence in all that we do, bringing our best to our clients.
  • Service – our success comes from empowering individuals and communities
  • Passion – we love challenges and optimistically approach them as opportunities
Not Specified
Procurement Manager
✦ New
Salary not disclosed
Addison, IL 1 day ago

At Noratel Group, we design and manufacture customised transformers and wound magnetic components that power critical technologies across renewable energy, healthcare, transportation, and industrial automation. For more than a century, Noratel has been trusted for engineering excellence, reliability, and customer-focused solutions that perform where it matters most.


With more than 2,200 employees worldwide, Noratel operates production facilities across Europe, Asia, and North America. One of these is Shape LLC, located in Addison, Illinois, and part of Noratel’s Magnetics Cluster. Shape specialises in mission-critical, custom electrical transformers for demanding equipment manufacturers - combining the strength of a global group with the agility and collaboration of a local team.


Driven by: Passion, Accountability, Customer Focus, Teamwork, and Excellence (PACTE), we foster a workplace where people support one another and consistently strive for high standards.

These values shape how we work every day and they guide the way we build our teams. To support continued operational excellence at our Shape LLC site in Addison, IL, we are now looking for a Procurement Manager who combines structure, ownership, and a hands-on mindset with a collaborative approach.


This is a hands-on, operational role focused on ensuring reliable material availability, strong supplier partnerships, and cost-effective procurement practices that support production continuity.

The successful candidate will be a structured and proactive professional, comfortable managing purchasing workflows, negotiating with suppliers, monitoring inventory, and collaborating closely with Production, Engineering, Quality, and Finance.


Key Responsibilities

Purchasing & Material Management

  • Manage daily purchasing activities, including PO creation, confirmations, follow-up, and delivery tracking
  • Ensure timely availability of raw materials, components, and indirect supplies
  • Maintain accurate ERP data (pricing, lead times, MOQ, supplier details)
  • Monitor inventory levels and coordinate with Production Planning to avoid shortages or excess stock

Supplier Management

  • Act as the primary point of contact for suppliers
  • Maintain strong relationships with existing suppliers and identify new sourcing opportunities as needed
  • Monitor supplier performance (on-time delivery, quality, responsiveness)
  • Support resolution of supply disruptions and quality issues

Cost Control & Negotiation

  • Identify and support cost-reduction initiatives through negotiation and improved purchasing terms
  • Monitor price developments, market trends, and BOM cost impacts
  • Track and report Purchase Price Variance (PPV)

Process, Compliance & Documentation

  • Maintain purchasing records, contracts, certifications, quotations, and supplier files
  • Ensure compliance with internal procedures and purchasing guidelines
  • Support implementation of Kanban or vendor-managed inventory solutions where applicable

Cross-Functional Collaboration

  • Support Engineering during NPI activities and RFQ/RFP processes
  • Work closely with Operations to manage demand variability and supply continuity
  • Partner with Finance on invoice discrepancies and supplier payment alignment
  • Coordinate with Quality on supplier evaluations and corrective actions

Performance & Reporting

  • Track and report key procurement KPIs (OTD, inventory levels, MOQ adherence, PPV)
  • Contribute to continuous improvement initiatives focused on lead time reduction and supply stability
  • Provide regular updates to the Director of Operations on risks, shortages, and supplier performance

Qualifications & Skills

  • Degree in Supply Chain, Business Administration, Procurement, or a related field
  • 3–5+ years of experience in purchasing or supply chain roles within a manufacturing environment
  • Solid understanding of procurement processes and inventory management
  • Proven negotiation skills and working knowledge of contracts and commercial terms
  • Strong communication skills, both written and verbal
  • ERP experience required (Sage 500 is a plus)
  • Analytical mindset with strong attention to detail and data accuracy
  • Highly organised, dependable, and disciplined in follow-up
  • Professional, ethical, and results-oriented


What we offer

  • A hands-on procurement role with real ownership and visible impact on daily manufacturing operations
  • Employment in a stable, well-established manufacturing company within a global industrial group
  • A collaborative site environment, supported by the resources and expertise of the Noratel Group
  • Close cross-functional cooperation with Production, Engineering, Quality, and Finance
  • A culture driven by clear values (PACTE), accountability, and continuous improvement
  • Compensation range of $100,000–$120,000, aligned with role scope and experience
  • Healthcare coverage and a Paid Time Off (PTO) plan


At Shape, you’ll find the closeness of a local team with the strength of an international group.

Here, your work will matter - for our people, for our company, and for the industries we serve.


Ready to take ownership of procurement in a hands-on manufacturing environment? Apply today and help shape the future of Shape LLC within the Noratel Group.


Find out more at:

Not Specified
Service Director
✦ New
Salary not disclosed
Addison, IL 1 day ago

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

  • Has overall responsibility for the strategic leadership and operational excellence of the service department.
  • Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
  • Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.


Primary Responsibilities:

Strategic Service Leadership

  • Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
  • Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
  • Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

  • Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
  • Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
  • Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

  • Champions a customer-centric approach across all service functions.
  • Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
  • Serves as a senior escalation point for complex service issues and high-value customer relationships.


Secondary Responsibilities:

Process & Infrastructure Development

  • Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
  • Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
  • Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

  • Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
  • Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

  • Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
  • Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

  • Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
  • Represents the service function in leadership meetings and strategic planning sessions.


Position Requirements:

Education & Experience

  • Bachelor’s degree in Engineering, Business Administration, or related field desired.
  • Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
  • Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

  • Strategic thinker with strong operational execution capabilities.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in CRM, ERP, and service management platforms.
  • Strong analytical skills and ability to interpret complex data sets.
  • Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

  • Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
  • Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
  • Demonstrated resilience and adaptability in navigating change and leading through uncertainty.


HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Not Specified
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