Jobs in La Crescenta, CA

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

About Us

Posh Peanut is a fast-growing, design-obsessed baby and kids brand built for the modern parent. We are digitally native, move quickly, experiment boldly, and attract A-talent who want to build something culturally relevant and genuinely loved.

Role

We are seeking a Head of Ecommerce to own and evolve Posh Peanut’s digital flagship. This leader is responsible for the daily health of the site while shaping the roadmap that drives growth, profitability, and customer loyalty. The role blends strategy and hands-on execution across merchandising, optimization, analytics, and platform management, partnering closely with Planning, Buying, Brand, Creative, Performance Marketing, and Executive leadership.

What You’ll Do

Strategy, Operations & Merchandising

• Define the short and long-term ecommerce growth strategy aligned to company revenue, margin, and customer goals
• Manage day-to-day performance of the Shopify Plus storefront
• Oversee site merchandising including launches, promotions, and content updates
• Partner with Planning and Buying to align inventory visibility and sell-through

Optimization, Analytics & Discoverability

• Lead CRO strategy, A/B testing, personalization, and UX improvements
• Build and maintain reporting across revenue, conversion, AOV, and key site metrics
• Translate insights into clear recommendations and initiatives
• Own SEO foundations and drive AEO, GEO and agentic commerce

Technology & Leadership

• Define and manage the ecommerce tech roadmap and third-party development partner
• Build and manage a high-performing ecommerce team
• Collaborate cross-functionally with Brand, Creative, Performance, Planning, Finance, and Operations to deliver unified digital experiences

Retention & Lifecycle

• Ideally oversee retention strategy including email, SMS, and loyalty programs
• Partner with CRM and performance teams on segmentation, automation, and personalization efforts

What You’ll Bring

• 10+ years of direct-to-consumer ecommerce experience, ideally in apparel or lifestyle
• Deep hands-on expertise with Shopify Plus
• Proven success improving conversion, revenue, and customer lifetime value through testing and optimization
• Strong analytical skills with the ability to turn data into action
• Experience managing external developers and technology vendors
• Demonstrated team leadership and cross-functional influence
• Nice to have: Klaviyo, Attentive, Algolia
• Comfortable operating in a fast-paced, test-and-learn environment

Hybrid role based in Glendale, CA with an expectation of approximately three in-office days per week.

About the Company

Posh Peanut is one of the fastest-growing DTC brands in the children’s apparel space, loved by millions of families around the world. We specialize in ultra-soft, premium bamboo apparel for babies, kids, and families—known for our bold prints, elevated details, and signature Päpook® fabric. Built from a small LA-based business into a household name, we’re driven by creativity, passion, and the mission to make every moment with your little ones feel magical. If you’re excited by fast growth, big ideas, and building something extraordinary, we’d love to hear from you!

Location: Glendale, CA

Reports To: Planning Director

Overview

The Senior Buyer is responsible for building and executing profitable assortments that drive sales, margin, and inventory productivity across multiple channels (DTC, Wholesale, Amazon). This role owns seasonal and in-season buying decisions while leveraging planning insights to optimize inventory flow and replenishment.

This role requires a seasoned buyer with strong analytical capability, excellent business judgment, and the ability to translate data into decisive buying actions in a fast-paced environment.

Key Responsibilities

Buying & Assortment Ownership

• Own buys for assigned categories, building balanced assortments that align with brand strategy, customer demand, and financial targets.
• Partner with Merchandising and Planning to incorporate historical performance, trend direction, and future product strategies into buy decisions.
• Identify growth opportunities, white space, and category expansion opportunities.
• Ensure assortments are competitive in price architecture, depth, and flow.

Financial Management

• Align buys to company and category forecasts to achieve revenue, margin, turn, and inventory productivity goals.
• Monitor business weekly and take in-season actions including rebuys, cancellations, and receipt shifts.
• Maintain disciplined receipt flow to support newness, replenishment, and lifecycle management.
• Track launch timing, receipt flow, quantities, and delivery accuracy to support inventory integrity.
• Partner with internal teams to manage changes, reorders, and delivery shifts as needed.

Replenishment & Demand Planning Insights

• Leverage forecasting and hindsight analysis to inform buys at the collection and size level.
• Review replenishment performance and recommend rebuys and exits.

Inventory Optimization & Channel Strategy

• Optimize inventory efficiency across channels by identifying transfer opportunities between DTC, Wholesale, and Amazon.
• Monitor sell-through, weeks on hand, and stock balance to maximize revenue and minimize markdown exposure.
• Support strategies that improve working capital and inventory turns.

Analytics & Business Reporting

• Analyze large data sets to generate actionable insights that drive buying decisions.
• Build and maintain tools and reporting in Excel. Use reporting to communicate product performance to key stakeholders and cross-functional teams.
• Identify business performance gaps and recommend corrective actions.

Cross-Functional Leadership

• Partner closely with Merchandising, Planning, Marketing, and Leadership teams.
• Communicate clearly with stakeholders at all levels on buys, risks, opportunities, and actions.
• Operate with a hands-on, entrepreneurial mindset in a dynamic environment.

Qualifications & Experience

• 5+ years of experience as a senior-level Buyer within a branded, ecommerce / DTC environment (apparel or accessories strongly preferred).
• Strong ownership of assortment strategy, buying execution, and in-season management.
• Working knowledge of demand forecasting, replenishment planning, and OTB process.
• Proven track record of delivering sales, margin, and inventory results.
• Advanced Excel proficiency
• Strong analytical skills with the ability to translate data into commercial decisions.
• Creative problem solver with a self-starter mindset.
• Excellent communication, organizational, and stakeholder management skills.
• Experience working with business intelligence platforms (eg Tableau) a plus.

Posh Peanut is an equal opportunity employer committed to cultural diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

Engagement Trainer Part Time

Our sales team needs an engaging individual to effectively train our Event Specialists to engage with consumers and increase sales. This part time Engagement Trainer job is accountable for the in-store training of Event Specialists, onboarding of new employees and developing positive relationships with store personnel. The ideal employee trainer is friendly, outgoing and able to train employees in a clear and concise manner. If you feel you can train and motivate our retail team to make the sale and generate excitement, we encourage you to apply. When you work for Advantage Solutions, you become part of the largest sales and marketing agency in North America where you will receive great training and competitive pay rates.

Responsibilities:

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team.
• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.

Qualifications:

• (Required) High School Diploma or GEDor equivalent experience.
• 2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable.
• Excellent customer service orientation.
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals.
• Ability to work effectively with management.
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Basic computer skills including familiarity with Word, Excel, and Internet usage.
• Must pass online Food Safety training exam (all training hours will be paid for by the Company).
• Compliance with all food safety requirements and regulations.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Essential Job Duties and Responsibilities

On-board new Event Specialists (ES)

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Coach the ES on the retailer's engagement model.
• Coach the ES on how to file their paperwork.

Build relationships with the store management team.

• Develop rapport with the store management team.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team

Train and Develop existing ESs

• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
• Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
• Review score card and coaching points with each associate's supervisor.

Administrative Work

• Study product materials to develop product knowledge
• Review event schedule
• Attend trainings; products/ materials
• Check voice mails, emails
• Participate in scheduled calls with Supervisor/others as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Travel up to 20%

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable

Skills, Knowledge and Abilities

• Excellent customer service orientation
• Problem solving skills
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals
• Ability to work effectively with management
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
• Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
• Excellent written communication and verbal communication skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Must pass online Food Safety training exam (all training hours will be paid for by the Company)
• Compliance with all food safety requirements and regulations

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.