Jobs in Jbsa Randolph Texas
529 positions found — Page 2
Customs and Border Protection Officer (CBPO) NEW RECRUITMENT INCENTIVES! U.S.
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.
You will be part of the Department of Homeland Security workforce, protecting American interests and securing our nation.
If you are looking for a rewarding career with great pay, benefits, and job stability, now is the time to make your move.
DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW As a Customs and Border Protection Officer (CBPO) , you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.
Being a CBPO makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.
Typical assignments include: Enforcing customs, immigration, and agriculture laws and regulations.
Facilitating the flow of legitimate trade and travel.
Conducting inspections of individuals and conveyances.
Determining the admissibility of individuals for entry into the United States.
Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband.
Duty Locations – Incentives available for some locations You will be asked to provide your preference for one of the following mission-critical locations: Anchorage, AK; Douglas, Lukeville, Nogales and San Luis, AZ; Calexico, Otay Mesa, San Francisco, San Ysidro, and Tecate, CA; Washington, D.C.; Key West, Miami, and Orlando FL; Honolulu, HI; Chicago, IL; Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, and Vanceboro, ME; Detroit, Port Huron, and Sault Ste Marie, MI; Grand Portage and International Falls, MN; Raymond, Roosville, Sweetgrass, and Wild Horse, MT; Columbus and Santa Teresa, NM; Alexandria Bay, Champlain, Massena, Trout River, and Buffalo NY; Dunseith, Pembina, and Portal, ND; Brownsville, Dallas, Del Rio, El Paso, Hidalgo, Laredo, Presidio, Progreso and Houston, TX; Beecher Falls, Derby Line, Highgate Springs, Norton, and Richford, VT; Blaine, Oroville, and Sumas, WA.
The preference locations listed above are expected to have vacancies available in the future, however, if the duty locations do not have vacancies at the time of your final offer, you may be offered a duty location in another geographic location within the United States.
Locations offered are based on operational and mission requirements and critical agency hiring needs for entry-level CBPOs as determined by the CBP Office of Field Operations (OFO).
Salary – and Duty Location Recruitment Incentives – and Benefits Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a three-year service contract, in the following locations: Arizona: Douglas, Lukeville, Nogales, San Luis California: Calexico Hawaii: Honolulu Maine: Calais, Eastport, Houlton, Jackman, Madawaska, Van Buren, Vanceboro Michigan: Detroit, Port Huron, Sault Sainte Marie Minnesota: Grand Portage, International Falls Montana: Raymond, Sweetgrass New York: Alexandria Bay, Champlain, Massena, Trout River North Dakota: Dunseith, Portal Vermont: Beecher Falls, Derby Line, Highgate Springs, Norton, Richford Washington: Blaine, Oroville Recruitment Incentive Newly appointed Customs and Border Protection Officers (as defined in 5 CFR 575.102 ) will be offered up to a $15,000 incentive per year, for a four-year service contract, in the following locations: California: Otay Mesa, San Francisco, San Ysidro, Tecate Florida: Key West North Dakota: Pembina Annual Base Salary for newly appointed CBPOs varies as follows: GS-5 and GS-7 $40,332
- $109,952 per year Locality pay varies by duty location.
Note: A fully trained CBPO is eligible for up to $45,000 in overtime pay in addition to the starting salary.
Grade level eligibility and salaries vary depending upon background, including experience and education, and duty location of the opportunity.
This is a career ladder position with a grade level progression of GS-5, GS-7, GS-9, GS-11, and GS-12.
You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level.
Promotions are at the discretion of the agency.
Officers are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering.
Qualifications: You qualify for the GS-5 grade level if you possess one of the following: Experience: A minimum of three (3) years full-time general work experience that demonstrates the ability to meet and deal with people and the ability to learn and be able to apply a body of facts; OR Education Substitution: A bachelor's degree or successful completion of a full four (4)-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR Combination of Experience and Education: A combination of successfully completed college education AND general work experience.
This will be calculated using your resume and official or unofficial college transcripts submitted with your application.
You qualify for the GS-7 grade level if you possess one of the following: Experience: A minimum of one (1) year of specialized full-time work experience equivalent to at least the next lower grade level that includes: Performing physical inspections of people, documents or goods for criminal activity, fraud, and/or illegal operations.
Utilizing observational techniques, evaluating facts, and reviewing documentation while applying Federal, State, or local laws and regulations.
Making determinations in compliance with laws and regulations that may lead to arrests, seizure of property, fines, and/or penalties based on findings.
OR for the GS-7 grade level: Education Substitution: A bachelor's degree with Superior Academic Achievement based on (1) class standing, (2) grade-point average (3.0 or higher), or (3) honor society membership; OR one (1) full year of graduate-level education.
This education must demonstrate the knowledge, skills, and abilities necessary to do the work; OR Combination of Experience and Education: A combination of specialized work experience equivalent to the next lower grade level AND graduate level education from an accredited college or university.
This will be calculated using your resume and official or unofficial transcripts submitted with your application.
If you have previous or current law enforcement or military law enforcement experience , you may qualify at the GS-9 grade level.
See the GS-9 Job Opportunity Announcement (JOAs) at USAJOBS, the federal government's official employment site to determine if you qualify.
Other Requirements: Citizenship : You must be a U.S.
Citizen to apply for this position.
Residency : You must have had primary U.S.
residency (includes protectorates as declared under international law) for at least three (3) of the last five (5) years.
Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.
Candidates must be referred for selection to the Customs and Border Protection Officer position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.
The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.
8336(c) or Title 5 U.S.C.
8412(d).
Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA).
The age restriction does not apply if you are Veterans' Preference eligible.
Formal Training : You will be required to complete a paid pre-academy orientation for approximately two (2) weeks at your home port.
You will then attend a 101-day training program – CBP Field Operations Academy – conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA.
This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc.
Candidates assigned to the southern border, Miami, or Puerto Rico duty locations must attend and pass an online Spanish training program, which will be completed at their home port.
Successful completion of the Academy is required for this position .
How to Apply: Click the Apply button on this site.
You will be linked to the CBP Talent Network page.
For Position of Interest , select Customs and Border Protection Officer.
You'll then receive a link(s) to the CBPO JOA(s) on USAJOBS to complete your application.
Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.
You will be evaluated based on your resume, supporting documents, and the CBPO Entrance Exam.
As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with OFO and CBP.
POSITION SUMMARY/RESPONSIBILITIES Serves as a clinical expert, educator, and mentor to float between the Retama and Palto Alto Hospitals.
Functions in a team environment to provide support to clinical practice.
EDUCATION/EXPERIENCE BSN is required.
A national certification is required.
Minimum of two years of full-time nursing experience required, five years preferred.
Demonstration of experience in curriculum development and implementation of adult learning principles is required.
LICENSURE State of Texas Licensure as a Registered Nurse is required.
Current American Heart Association Basic Cardiac Life Support and Health Care Provider card is required.
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women’s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.
Summary:
The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
Job Requirements:
Education/Skills
Bachelor of Science Degree in Nursing, preferred
Experience
1 year of experience in the related nursing specialty preferred
Licenses, Registrations, or Certifications
BLS required
RN License in state of employment or compact
Work Schedule:
7AM - 5PM
Work Type:
Part Time
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women’s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.
Summary:
The Clinical Educator II plays a vital role in advancing clinical excellence through the design, delivery, and evaluation of clinical education and competency development. This role leads and supports onboarding, orientation, and ongoing professional development for clinical staff across diverse specialties. The educator applies adult learning principles, evidence-based practices, and innovative modalities - including simulation, eLearning, and microlearning - to foster a culture of continuous learning and clinical proficiency. The Clinical Educator II collaborates with clinical teams to ensure education initiatives meet regulatory standards, support safe patient care, and align with organizational goals. Serves as a subject matter expert and mentor to Clinical Educator I and other staff. Participates in and supports the strategic planning and quality improvement efforts of the education team.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Conducts learning needs assessments to identify gaps in clinical knowledge, skills, and practice.
Designs, develops, and leads education programs using contemporary teaching strategies and technologies.
Facilitates onboarding and orientation for new clinical staff, ensuring smooth integration into practice environments.
Coordinates and validate clinical competencies for new hires and existing staff, including annual skills assessments and regulatory requirements.
Integrates simulation-based learning, case-based scenarios, and hands-on training to enhance clinical decision-making and critical thinking.
Serves as a resource and mentor for preceptors, supporting their development and effectiveness in staff training.
Promotes evidence-based practice and support staff in translating research into clinical application.
Collaborates with interdisciplinary teams to support interprofessional education and shared learning experiences.
Maintains documentation of educational activities, competency validations, and outcomes for compliance and quality improvement.
Participates in committees and initiatives focused on clinical education, safety, and performance improvement.
Evaluates program effectiveness and implements improvements.
Serves as a resource for evidence-based practice and clinical standards.
Responsible for other related duties as assigned.
Job Requirements:
Education/Skills
Bachelor's of Science in Nursing (BSN) required; current enrollment considered with an expectation of completion within a defined timeframe
Knowledge of adult learning principles, instructional design, and technology-enhanced learning tools (simulation, LMS, eLearning platforms)
Experience
2 years of clinical experience required
Experience in education, preceptorship, or staff development preferred
Licenses, Registrations, or Certifications
RN licensure in the state of employment or compact required
ANCC Nursing Professional Development Certification (NPD-BC) preferred
BLS required within 30 days of hire
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
This role involves providing in-person consultations, telephone follow-ups, and outpatient services to address lactation challenges, enhance breastfeeding success, and ensure mothers and infants receive optimal care.
The Lactation Counselor works closely with lactation consultants, physicians, nursing staff, and other healthcare providers to coordinate care, provide education, and ensure continuity of lactation support after discharge.
The role also includes patient education, staff training, and promotion of lactation resources.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Patient Education and Counseling: Educate mothers and families about proper breastfeeding techniques, infant feeding cues, and the benefits of breastfeeding.
Develop and implement personalized care plans that support breastfeeding success.
Provide emotional support and encouragement to empower families to meet their breastfeeding goals.
Document all interactions, assessments, and care provided in accordance with hospital policies and patient privacy regulations.
Offer timely and responsive assistance to mothers requiring follow-up care, ensuring they feel supported in their breastfeeding journey.
Collaboration and Coordination of Care: Collaborate with physicians, nurses, and other healthcare providers to ensure seamless continuity of care for breastfeeding families.
Communicate and coordinate effectively with hospital staff to ensure lactation needs are addressed during hospital stays and post-discharge.
Follow up with patients to monitor progress, address any concerns, and adjust care plans as needed.
Outpatient Lactation Support: Provide individualized lactation support to mothers and infants through outpatient follow-up, including in-person visits and telephone consultations.
Assess breastfeeding techniques, infant latch, milk supply, and overall breastfeeding goals.
Address common lactation challenges, including sore nipples, low milk supply, latch issues, and breastfeeding pain, using evidence-based strategies.
Provide guidance and support for mothers and infants experiencing more complex issues.
Training and Education for Staff: Assist in the training and education of hospital staff, including nurses and other healthcare providers, to ensure accurate and consistent lactation information is provided to patients.
Promote best practices in lactation care across the hospital through in-service training and educational resources.
Program Development and Improvement: Contribute to the development and improvement of lactation services, ensuring they align with current evidence-based guidelines.
Participate in quality improvement initiatives and audits to enhance patient outcomes and satisfaction.
Additional Responsibilities: Carries out other duties as assigned.
Job Requirements: Education/Skills Associate Degree in Nursing (ADN) required Bachelor’s degree in nursing or related field preferred Experience In hospital experience preferred Outpatient follow-up care experience preferred In-depth knowledge of lactation practices, breastfeeding management, and maternal-infant health required Must have strong clinical assessment and critical thinking skills to address patient needs effectively Excellent communication, counseling, and interpersonal skills required Must be able to work collaboratively in a multidisciplinary team and support diverse patient populations Strong organizational and documentation skills needed Licenses, Registrations, or Certifications RN License in the state of employment or compact required IBCLC (International Board-Certified Lactation Consultant) certification required BLS (Basic Life Support) required.
In accordance with the CHRISTUS Health License, Certification, and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.
Work Schedule: 4 Days
- 10 Hours Work Type: Full Time
Applies specialized knowledge, demonstrates skills and competencies in the delivery of nursing care.
The RN provides high-quality, safe, cost-effective, total nursing care to all patients.
The RN assumes responsibility for overall coordination and integration of patient care based on the nursing process.
The RN directs care according to established standards of safety, risk management, QI, and Infection Control, with the goal being to discharge the patient with an optimum level of care provided.
Assumes responsibility for coordination and planning of patient care with the prescribed medical regimen.
Administers all medication safely and in a timely manner per hospital policy.
Performs and fulfills all HICS (Hospital Incident Command System) responsibilities, assignments, tasks and roles as directed and needed by the facility in times of emergency and/or disaster.
Responsible for knowing the Hospital's emergency codes, including the purpose and appropriate action for each, and adheres to the Hospital policies and procedures for each emergency code.
Join our dedicated healthcare team where compassion meets innovation! As a Registered Nurse with us, you'll have the opportunity to make a meaningful impact in patients' lives while enjoying a supportive work environment that fosters professional growth and work-life balance.
Ready to be a vital part of our mission? Apply today and bring your passion for nursing to a place where it truly matters! At Baptist Medical Center, we understand that our greatest asset is our dedicated team of professionals.
That's why we offer more than a job
- we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance.
The available plans and programs include: Medical, dental, vision, and life insurance 401(k) retirement savings plan with employer match Generous paid time off Career development and continuing education opportunities Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note : Eligibility for benefits may vary by location and is determined by employment status Baptist Health System has more than 120 years history of caring for our community and making a positive difference.
Our system of care includes six full-service hospitals, a specialized childrens hospital with a dedicated pediatric emergency unit, a comprehensive cancer care network, fitness and rehabilitation centers, a physician network, imaging centers, ambulatory services and the Baptist School of Health Professions.
Wherever you go in the Baptist Health System, youll find that we have the same goal to help people achieve health for life through compassionate service inspired by faith.
Join our team! Education: Required: Graduate of an accredited school of nursing.
Preferred: Bachelor's or master's degree.
Experience: Required: Recent acute care experience.
Recent experience in specialty.
Certifications: Required: Currently licensed, certified, or registered to practice profession as required by law, regulation in state of practice or policy; AHA BLS and if applicable by corporate policy for unit of hire, AHA ACLS and/or PALS and/or NRP.
Physical Demands:5c143e31-5e48-4549-b638-05792d185386
Summary:
The competent Nurse, in the
Medsurg, Telemetry, and Intermediate Care
clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, in accordance with patient treatment plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Meets expectations for flexibility of assignment within the ministry.
Proactively provide assignment availability on a regular basis.
Able to be assigned to more than one unit.
Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients.
Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice.
Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed.
Documents patient history, symptoms, medication, and care given.
Assess learning needs and provides education to patients, family members and/or care givers; identify issues and resources.
CORE COMPETENCIES
Standard I: Utilizes the Nursing Process
Uses critical thinking skills to assess the basic physical, psychosocial, social, cultural, spiritual, and development needs of patient and families.
Communicates findings to appropriate healthcare team members.
Develops and uses a specific plan of care and modifies it to meet individual patient needs using evidence-based practice.
Implements patient care and therapeutic procedures; monitors and documents progression of treatment and teaching goals.
Evaluates the care and treatment(s) provided to the patient and the patient response to the care and treatment(s).
Performs timely reassessment and documentation.
Must be able to perform unit-specific competencies based on the specific patient care need for the designated unit's patient population.
Standard II. Patient Throughput & Patient Flow Process
Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow.
Utilizes appropriate systems of communication and tools to facilitate the discharge process.
Coaches on tools and techniques for checking, cross checking and validating orders to ensure accuracy.
Standard III. Unit Operations
Plans, directs, and evaluates the overall nursing care and functions in a particular nursing unit during an assigned shift.
Demonstrates good stewardship in proper use and maintenance of equipment and Supplies.
Assesses departmental staffing needs; actively participates in resourcing efforts.
Educates and trains others on the operations, ethics, and regulations within the industry.
Standard IV. Safe Practice/Quality Care/Regulations
Incorporates patient safety practices/guidelines to promote a safe environment resulting in positive patient outcomes.
Demonstrates accountability for nursing research and quality improvement activities.
Provides evidence-based nursing care.
Communicates patient information effectively across the continuum of care.
Educates and trains others on the operations, ethics, and regulations within the industry.
Knowledge of federal, state and local healthcare-related laws and regulations; ability to comply with these in healthcare practices and activities.
TECHNICAL COMPETENCIES
Clinical Policies and Standards
Follows a specific set of standards and associated clinical procedures.
Analyzes policy and standards documentation and ensures organizational compliance.
Provides feedback for improvement of procedures.
Assists in the development and implementation of specific procedures.
Works with control and monitoring mechanisms, tools and techniques.
Health Information Documentation
Shares experiences with maintaining paper and electronic patient documentation.
Walk through the steps and procedures for receiving, validating and updating patient records.
Describes the flow of information between various stations or units.
Discusses the functions, features and document flow of electronic documentation.
Transcribes verbal orders; explains techniques for ensuring their accuracy.
Explains health information documentation best practices and their rationale across health care practices.
Medical Equipment
Describes experience with basic medical equipment used in own unit or facility.
Uses standard diagnostic tools and techniques to resolves common equipment problems.
Educates patients about the appropriate use of home medical equipment.
Ensures that all equipment and related supplies are in proper working order prior to use to ensure patient safety.
Inspects, troubleshoots and evaluates incoming equipment.
Medical Order Processing
Shares experiences with processing medical orders for one or more groups of patients or conditions.
Describes functions and features of the system used to enter, validate, update and forward medical orders.
Discusses common errors, their sources and procedures for correcting.
Explains considerations for entering and following standing orders.
Differentiates between standing orders and preprinted orders and considerations for each.
Patient Chart Reading and Interpretation
Describes experiences in reading and interpreting patient charts for patients on unit and under own care.
Reviews patients’ charts for completion and accuracy; identifies and alerts to mistakes or omissions.
Recognizes unexpected readings and alerts nursing or medical staff.
Relates examples of mis-readings or misinterpretations and lessons learned.
Reviews, discusses and validates own interpretation with others.
Patient Safety
Shares experiences with ensuring safety for one or more patient groups or settings.
Explains key features of safety guidelines and procedures for those groups and settings.
Listens and responds to safety inquiries from patients and family members.
Recognizes and addresses physiological and psychological signs of problems.
Describes considerations for patients who can cause to harm to self, versus harm to others.
Utilizes appropriate systems to document misses and near misses, participates in immediate investigating, analysis and reporting in real-time.
Job Requirements:
Education/Skills
Bachelor of Science Degree in Nursing, preferred
Experience
Minimum of 2 years of combined experience required in Medsurg/Telemetry and Intermediate Care
5 years of experience preferred
Licenses, Registrations, or Certifications
BLS required
ACLS required
RN License in state of employment or compact required
PALS required at CHRISTUS Children’s Hospital
Work Schedule:
7AM - 7PM
Work Type:
PRN
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Manager, Claims Operations you will lead a team of property desk adjusters that handle moderate to complex property claims.
This role leads and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
* Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
* Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
* Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
* Creates conditions for success removes obstacles, leads and champions change.
* Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
* Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
* Handles escalations and makes appropriate decisions based on the policy.
* Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.
* Hires, develops, and coaches claims employees for results delivery.
* Consistently coaches employees on claims handling and finds opportunities to improve overall process and engagement
What you have:
* Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
* 6+ years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
* 2+ years of direct team lead, supervisory or management experience.
* Experience using and interpreting data to make decisions.
* Demonstrated leadership, initiative, customer service and/or claims handling skills.
* Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
* 4+ years Property Claims experience (preferably dwelling and content)
* Experience handling water loss claims
* Property Claims leadership experience
* Experience leading a team of 6 or more
* Experience leading within a call center environment
* Demonstrated ability to perform critical review of property estimates
* Demonstrated ability to analyze contractual policy provisions in a multi-state environment to provide appropriate guidance and settlement authority
* Demonstrated proficiency with the Xactimate estimating platform
* Completed Bachelor's or higher degree or Insurance or Process Engineering Designations (CPCU, SCLA, PCLA)
* Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes
* Demonstrated ability to inspire/motivate, develop employees, coach effectively and promote talent
* US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $103,450 - $186,210 .
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on .
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288 . This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.
Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Maintain required Property & Casualty (P&C) licenses and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or GED equivalent
~ Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
~1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
~ Ability to prioritize and multi-task, including navigating through multiple business applications
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Training Schedule: Monday - Friday
8hr shift within the hours of 8:00 AM – 6:00 PM Local Time
USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individual must be diligent, have excellent attendance, and work overtime as needed.
Candidates must have previous electrical experience with an electrical wireman or journeyman license.
A company vehicle may be provided to travel to and from work for qualified and licensed technicians.
Primary tasks involve: Hot checking and troubleshooting homes Maintain a clean truck and 'truck stock' of materials Follow direction of area supervisor and complete tasks in a timely manner Accurately record work performed and materials used on a handwritten document Communicate and work with home builders and homeowners in a positive and professional manner Candidates must possess the following skills: Thorough knowledge and understanding of residential electrical codes Understanding of residential wiring practices The ability to accurately diagnose and correct electrical installation errors The ability to install various electrical devices and light fixtures Must be able to work with others in a team environment Valid Texas driver's license No criminal history This position is hourly with an option to enroll in benefits including health insurance with employer contribution, and a 401k plan with an employer match.
PowerHouse Electrical Services, Inc.
is an Equal Opportunity Employer and a smoke-free workplace.
Background investigation, MVR, and drug screening required.
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