Jobs in Castleton, VA
34 positions found — Page 3
Position Title: Training & Development Manager
Location: Washington, VASalary: $80,000–$85,000 per year
Perks & Benefits: Comprehensive health, dental, and vision insurance; retirement plan; paid time off; professional development opportunities; employee meals; wellness programs; and access to a luxury hospitality environment.
Job Description:
I am hiring on behalf of an ultra-luxury property in Washington, VA, seeking a Training & Development Manager to lead learning and growth initiatives across all departments. The ideal candidate will design and facilitate training programs, support onboarding, coach managers, ensure compliance with luxury standards, and help employees achieve long-term career growth. This role combines operational insight with leadership development to enhance employee engagement, performance, and excellence in service.Key Responsibilities:
- Manage onboarding and orientation programs, including luxury service standards.
- Partner with department leaders to identify performance gaps and design training solutions.
- Facilitate management and leadership training, coaching, and development plans.
- Monitor training effectiveness and compliance, maintaining records and metrics.
- Support property-wide initiatives, including new project openings and change management.
- Coordinate with HR to implement annual training plans and budgets.
Qualifications:
- University degree or equivalent experience; 3+ years managerial experience.
- 3–5 years in Human Resources, Training & Development preferred.
- Strong communication, coaching, and organizational skills.
- Experience with luxury hospitality standards, fine dining, or multi-department operations preferred.
- Technology proficiency, including Microsoft Suite and HRIS systems.
Assistant Front Office Manager
Location: Washington, VirginiaSalary: $60,000 – $65,000 + Benefits, PTO, 401(k), Relocation Assistance
Position Summary
I am hiring on behalf of an ultra-luxury, Forbes Five-Star/Five-Diamond property in Washington, Virginia seeking an experienced Assistant Front Office Manager. This unique leadership role blends luxury hotel front office management with high-end dining room host responsibilities.
The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey.
Key Responsibilities
- Lead daily Front Office operations while maintaining Forbes-level service standards
- Serve as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalism
- Oversee front desk and valet operations, ensuring daily checklists and standards are met
- Check guests in and out, answer calls and emails, relay guest requests, and manage reservations
- Strategically assign dining room seating to maximize flow and guest experience
- Collaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teams
- Monitor staffing levels and assist with scheduling to meet operational demands
- Manage department financial responsibilities including budget tracking, labor management, and supply PAR levels
- Resolve guest concerns promptly and professionally, taking full ownership of issues
- Print and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructions
- Maintain lobby, valet, and public areas to ensure cleanliness and presentation standards
- Provide coaching, accountability, and constructive feedback to Front Office team members
- Demonstrate proficiency in Resortsuite and Tock systems
- Maintain thorough knowledge of the property, its history, amenities, and surrounding area
Qualifications
- 2–3 years of Front Office leadership experience
- 1–2 years of experience within a 4- or 5-star luxury property
- Flexible schedule including weekends and holidays
- Proficiency in Microsoft Office
- Excellent verbal and written communication skills
- Professional presentation and polished demeanor
Preferred:
- Familiarity with Forbes Standards
- Bilingual (Spanish or French preferred)
- Certification in alcohol awareness and/or CPR
- Experience with Resortsuite and Tock systems
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