Jobs in Bloomfield, NJ

Assistant Operations Manager

Job Description:

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Responsibilities:

• Assist operations manager with a team of 16 employees across two shifts.
• Ensure employees adhere to their schedules and perform their duties effectively.
• Serve as the primary point of contact for clients, addressing any concerns or issues promptly.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Conduct regular team meetings to communicate company policies, updates, and goals.
• Assist in training new hires and ensure they understand their roles and responsibilities.
• Handle scheduling, attendance tracking, and shift adjustments as necessary.
• Ensure compliance with airport regulations and safety protocols.
• Maintain records of employee performance, incidents, and other relevant information.
• Collaborate with management to develop and implement operational improvements.
• Must be able to pass PANYNJ badging requirements.

Qualifications:

• Must have similar experience managing multiple employees.
• Associate or bachelor's in business administration degree is preferred
• Ability to work contingent on schedule & operational needs.
• Ability to read, write, speak fluently, and understand the English language.
• Must be fluent in written, verbal, and communication skills.
• Must be fluent in Excel, Microsoft, outlook, etc.

Skills in:

Organizing and leading a Team

Collaboration and consensus building

Analyzing problems and formulating sound conclusions

Handling difficult situations with tact and diplomacy

Organization and strategic development

Written and verbal communication

Benefits:

401(k) matching

Dental Insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are currently seeking a call center professional to join our growing team. The Team Leader will lead a group of call center agents and coach them to provide exceptional customer experiences for our patients. This is a full-time position, working on site Monday – Friday (and every other Saturday with one day off during the week).

The candidate we're looking for will have experience working in a healthcare related call center and managing standard call center metrics. In addition, we seek individuals who value servicing customers and are solutions oriented and positive influencers to their teams and colleagues.

Additional position details:

• Answers agent questions regarding, policies, procedures, best practices or difficult calls. Handles escalated patient calls and general complaints.
• Has experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met.
• Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
• Identifies operational issues and suggests potential solutions to direct report.
• Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate
• Assist manager with hires, coaches and develops Call Center Agents to respond to patient questions
• Ensures agents understand and comply with all call center objectives, performance standards, and policies.
• Prepares reports and analyzes data to assist in determining call center goals.
• Works with other members of the leadership team and home office to support agents and maximize patient satisfaction.
• Maintains day to day call center operations (schedules, tasks. etc), and correspondence workflows.
• Issues written and oral instructions.
• Prepares and performs individual monthly feedback sessions and associates’ yearly reviews
• Ongoing analysis of procedures and calls to improve call handling and efficiencies.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Conducts/attends various meetings and communicates information directly to team members.
• Reviews timecards, attendance and schedules in accordance with attendance standards
• Ensures that all company practices and policies are adhered to.
• Willingness to work beyond scheduled hours when necessary to support team performance and meet operational demands.

Essential Qualifications

• Accountability
• Adaptability-Flexibility
• Communication
• Customer Focus
• Listening Skills
• Creativity/Innovation
• Problem Solving-Analysis
• Vision & Values
• Collaborative Process-Teamwork
• Dependability
• Knowledge, Skills & Abilities

Technical and Functional

• Ability to provide excellent customer experience, internally and externally
• Ability to handle multiple priorities and exceptional organizational skills
• Excellent verbal and written communication skills
• Must be detail oriented
• Ability to work successfully and collaboratively in a team environment
• Excellent leadership, facilitation and decision-making skills
• Strong problem-solving and analytical skills
• Strong technical proficiency, including experience with Contact Center Phone Softwares, CRMs, Microsoft Office/Excel etc.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work.
• Ability to walk, talk or hear.
• Occasionally required to stand and reach with hands and arms.

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• Minimum of 3 years leadership experience preferably in the medical industry with customer service responsibility

Required Educational Level

• Bachelor’s Degree or equivalent work experience

Job Type:

Full-time

Benefits:

• 401(k) with match
• Dental insurance
• Health insurance
• Company Paid Life insurance
• Paid time off
• Vision insurance
• STD/LTD
• Critical Illness

Work Location: Must be able to reliably commute to the office M-F.

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

About Our Company We???re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

• Comprehensive medical benefits
• 401k
• Retirement plan
• PTO

• Complete disability forms, care plans (home health, physical therapy, rehabilitation, etc.), and prepare documentation such as jury duty or work-related letters.
• Process prior authorizations for medications.
• Manage patient-related correspondence.
• Prepare and submit medical appeals as required.
• Patient Care & Preparation
• Patient Preparation
• Confirm completion of required studies prior to scheduled patient visits.
• Patient Work-Up
• Measure and record vital signs (height, weight, blood pressure).
• Document patient history, including medical, surgical, family, allergy, and smoking history.
• Create accurate encounter notes.
• Retrieve imaging for review by the Nurse Practitioner or Physician.
• Review and update medication lists at every visit.
• Verify medication history through appropriate prescription monitoring systems.
• Document referring provider information.
• Collect details related to physical therapy (such as dates and treatment locations).
• Chart Preparation & Patient Follow-Ups
• Retrieve reports for upcoming appointments, including radiology, consults, laboratory results, and other treatment orders.
• Contact patients with test results as directed by the physician.
• Fit patients with cervical collars or lumbar braces when required.
• Manage physical therapy renewal requests.

• Process prescription refill requests and triage calls to physicians or nurse practitioners as appropriate.
• Direct imaging-related inquiries to the appropriate provider.
• Respond to calls from staff and patients.
• Utilize the electronic health record (EHR) tracking system to manage patient flow and communications.
• Clean and restock exam rooms as needed.
• Support team operations by assisting with additional tasks or coverage as required.
• Remain available to support the assigned provider until the final patient visit is completed.
• HIPAA Compliance & Workstation Security
• Maintain the confidentiality, integrity, and security of patient information in compliance with HIPAA regulations.
• Protect sensitive patient information in both electronic and paper formats.
• Maintain confidentiality of patient medical records during and after care.
• Share patient information only with authorized personnel directly involved in patient care.
• Follow proper security protocols for all data exchanges, including fax, email, and phone communications.
• Adhere to workstation security policies to ensure all devices and systems remain secure.
• Immediately report any suspected security breaches or suspicious activity to appropriate administrative personnel.

• High school diploma or equivalent required.
• Completion of a Certified Medical Assistant (CMA) program preferred but not required.

• Strong understanding of medical terminology and clinical procedures.
• Proficiency in electronic health record (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and time management skills.

EVOS Construction, a division of All Season Global Solutions, is seeking an experienced and driven professional to join our growing team. We specialize in delivering fully integrated, turnkey construction solutions from concept through completion, with a focus on quality, efficiency, and client satisfaction. If you thrive in a fast-paced environment and are passionate about building excellence, we’d love to connect with you.

Responsibilities and Duties

• Lead and manage design-build projects from preconstruction through closeout, coordinating architects, engineers, subcontractors, and clients to ensure seamless integration of design and construction phases.
• Assist in the oversight of all daily field operations to ensure proper site safety, construction, progress, quality control, housekeeping, and daily log;
• Assist in providing guidance, leadership and supervision of contractors and site staff;
• Assist in the management of schedules, including weekly preparation of 2-week look ahead;
• Proactively schedule and coordinate all contractors to ensure completion of the project in accordance with the project schedule and to ensure that no additional costs are required for completion of work;
• Assist in the development of comprehensive understanding of project strategy and commitments including financial goals, scheduling, logistics, phasing, milestones, and inspections;
• Ensure assigned jobsite operations are in compliance with design/specifications, completion on schedule, within budget and to quality standards;
• Demonstrate and maintain effective and open dialogue with the project team regarding changes in work, job conditions, contractor relations and any deviation in the direction of the project;
• Work in partnership with our client and contractors to maintain an updated and accurate project schedule that reflects the changes in project status and that meets the cost and time requirements of the project;
• Assist in the running of weekly meetings, including project and contractor meetings;
• Manage the RFI process; consisting of the creation of and suggestions on solutions to site issues and tracking them through closeout;
• Exceed client expectations for each project by understanding client needs, wants, preferences and culture;
• Continuously promote positive contractor relations by dealing professionally and fairly with all contractors and vendors instilling this philosophy in project team;
• Maintain and review punch list process to ensure all are addressed and executed in a timely manner;
• Manage close out process

Qualifications

• Bachelor degree in engineering/architecture/construction related field from an accredited college or university.
• 10-15 years experience in a general contractor
• Shall have the ability to understand and interpret contract documents such as specifications, drawings and shop drawings.
• Shall have experience in renovation type construction.
• Shall have a valid driver's license.
• Willingness to travel to jobsites out of state for extended periods of time.
• The ability to speak Spanish is preferred but not necessary.
• OSHA 40 hour certification

About us

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.

Purpose

As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead change.

Key Responsibilities:

PRODUCT

• Oversees the management of all sections to achieve sales targets by monitoring product display in all sections.
• Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
• Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
• Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all departments.

PROCESS

• Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager. Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate productivity.
• Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping experience.
• Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MODE, CC).
• Oversees new project implementations and business and operational upgrades.
• Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of the store

CUSTOMER

• Lead the standards of customer service in your store.
• Ensures that incidents are resolved in time.

PEOPLE

• Supervises the performance of all managers in store ensuring the support in their professional development.
• Manage the budget of hours with respect to the needs of the store.
• Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload of the store.
• Supervises all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
• Constantly develops succession plan identifying and training potential players.
• Develops, recognizes and gives constructive feedback for the evolution of your store managers.
• Leads compliance with occupational risk prevention, health and safety at work standards.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!

Annual compensation range:

$70,000 - $90,000 + discretionary bonus

* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

EOE/DFW